Avaya Integrated Management

Release 2.1
Advanced Converged Management
Installation and Upgrade

555-233-160
700315997
Issue 3
July 2004
Copyright 2004, Avaya Inc. Be aware that there may be a risk of unauthorized intrusions
All Rights Reserved associated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
Notice variety of losses to your company (including but not limited to,
human/data privacy, intellectual property, material assets, financial
Every effort was made to ensure that the information in this document
resources, labor costs, and/or legal costs).
was complete and accurate at the time of printing. However,
information is subject to change.
Responsibility for Your Company’s Telecommunications Security
Warranty The final responsibility for securing both this system and its
networked equipment rests with you - Avaya’s customer system
Avaya Inc. provides a limited warranty on this product. Refer to your
administrator, your telecommunications peers, and your managers.
sales agreement to establish the terms of the limited warranty. In
Base the fulfillment of your responsibility on acquired knowledge and
addition, Avaya’s standard warranty language as well as information
resources from a variety of sources including but not limited to:
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support. • Installation documents
• System administration documents
Preventing Toll Fraud • Security documents
• Hardware-/software-based security tools
“Toll fraud” is the unauthorized use of your telecommunications
• Shared information between you and your peers
system by an unauthorized party (for example, a person who is not a
• Telecommunications security experts
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud To prevent intrusions to your telecommunications equipment, you and
associated with your system and that, if toll fraud occurs, it can result your peers should carefully program and configure:
in substantial additional charges for your telecommunications
• Your Avaya-provided telecommunications systems and their
services.
interfaces
• Your Avaya-provided software applications, as well as their
Avaya Fraud Intervention
underlying hardware/software platforms and interfaces
If you suspect that you are being victimized by toll fraud and you need • Any other equipment networked to your Avaya products
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at TCP/IP Facilities
1-800-643-2353.
Customers may experience differences in product performance,
reliability and security depending upon network configurations/design
How to Get Help
and topologies, even when the product performs as warranted.
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support. If you are: Standards Compliance
• Within the United States, click the Escalation Management link. Avaya Inc. is not responsible for any radio or television interference
Then click the appropriate link for the type of support you need. caused by unauthorized modifications of this equipment or the
• Outside the United States, click the Escalation Management link. substitution or attachment of connecting cables and equipment other
Then click the International Services link that includes telephone than those specified by Avaya Inc. The correction of interference
numbers for the international Centers of Excellence. caused by such unauthorized modifications, substitution or attachment
will be the responsibility of the user. Pursuant to Part 15 of the Federal
Providing Telecommunications Security Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
Telecommunications security (of voice, data, and/or video
void the user’s authority to operate this equipment.
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
Product Safety Standards
telecommunications equipment by some party.
This product complies with and conforms to the following
Your company's “telecommunications equipment” includes both this
international Product Safety standards as applicable:
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”). Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
An “outside party” is anyone who is not a corporate employee, agent,
IEC for Electrical Equipment (IECEE) CB-96A.
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be Safety of Information Technology Equipment, CAN/CSA-C22.2
otherwise authorized) who accesses your telecommunications No. 60950-00 / UL 60950, 3rd Edition
equipment with either malicious or mischievous intent.
Safety Requirements for Customer Equipment, ACA Technical
Such intrusions may be either to/through synchronous (time- Standard (TS) 001 - 1997
multiplexed and/or circuit-based) or asynchronous (character-,
One or more of the following Mexican national standards, as
message-, or packet-based) equipment or interfaces for reasons of:
applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019
• Utilization (of capabilities special to the accessed equipment) SCFI 1998
• Theft (such as, of intellectual property, financial assets, or toll
The equipment described in this document may contain Class 1
facility access)
LASER Device(s). These devices comply with the following
• Eavesdropping (privacy invasions to humans)
standards:
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration, • EN 60825-1, Edition 1.1, 1998-01
regardless of motive or intent) • 21 CFR 1040.10 and CFR 1040.11.
The LASER devices operate within the following parameters: Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
• Maximum power output: -5 dBm to -8 dBm
of access codes. Modification of this equipment by call aggregators to
• Center Wavelength: 1310 nm to 1360 nm
block access dialing codes is a violation of the Telephone Operator
Luokan 1 Laserlaite Consumers Act of 1990.
Klass 1 Laser Apparat
REN Number
Use of controls or adjustments or performance of procedures other
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product This equipment complies with Part 68 of the FCC rules. On either the
information. rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
Electromagnetic Compatibility (EMC) Standards equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
This product complies with and conforms to the following
international EMC standards and all relevant national deviations: For G350 and G700 Media Gateways:
Limits and Methods of Measurement of Radio Interference of This equipment complies with Part 68 of the FCC rules and the
Information Technology Equipment, CISPR 22:1997 and requirements adopted by the ACTA. On the rear of this equipment is a
EN55022:1998. label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. The digits represented by ## are
Information Technology Equipment – Immunity Characteristics –
the ringer equivalence number (REN) without a decimal point (for
Limits and Methods of Measurement, CISPR 24:1997 and
example, 03 is a REN of 0.3). If requested, this number must be
EN55024:1998, including:
provided to the telephone company.
• Electrostatic Discharge (ESD) IEC 61000-4-2
For all media gateways:
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4 The REN is used to determine the quantity of devices that may be
• Lightning Effects IEC 61000-4-5 connected to the telephone line. Excessive RENs on the telephone line
• Conducted Immunity IEC 61000-4-6 may result in devices not ringing in response to an incoming call. In
• Mains Frequency Magnetic Field IEC 61000-4-8 most, but not all areas, the sum of RENs should not exceed 5.0. To be
• Voltage Dips and Variations IEC 61000-4-11 certain of the number of devices that may be connected to a line, as
• Powerline Harmonics IEC 61000-3-2 determined by the total RENs, contact the local telephone company.
• Voltage Fluctuations and Flicker IEC 61000-3-3
REN is not required for some types of analog or digital facilities.
Federal Communications Commission Statement
Means of Connection
Part 15:
Connection of this equipment to the telephone network is shown in the
Note: This equipment has been tested and found to comply with following tables.
the limits for a Class A digital device, pursuant to Part 15 of the
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
Manufacturer’s Port FIC Code SOC/REN/ Network
operated in a commercial environment. This equipment generates,
Identifier A.S. Code Jacks
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause Off premises station OL13C 9.0F RJ2GX,
harmful interference to radio communications. Operation of this RJ21X,
equipment in a residential area is likely to cause harmful RJ11C
interference in which case the user will be required to correct the DID trunk 02RV2-T 0.0B RJ2GX,
interference at his own expense. RJ21X
CO trunk 02GS2 0.3A RJ21X
Part 68: Answer-Supervision Signaling 02LS2 0.3A RJ21X
Allowing this equipment to be operated in a manner that does not Tie trunk TL31M 9.0F RJ2GX
provide proper answer-supervision signaling is in violation of Part 68 Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C
rules. This equipment returns answer-supervision signals to the public 1.544 digital interface 04DU9-BN 6.0F RJ48C,
switched network when: RJ48M
• answered by the called station, 04DU9-IKN 6.0F RJ48C,
• answered by the attendant, or RJ48M
• routed to a recorded announcement that can be administered by 04DU9-ISN 6.0F RJ48C,
the customer premises equipment (CPE) user. RJ48M
This equipment returns answer-supervision signals on all direct 120A4 channel service unit 04DU9-DN 6.0Y RJ48C
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
For G350 and G700 Media Gateways: Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity
Manufacturer’s Port FIC Code SOC/REN/ Network
(SDoC)
Identifier A.S. Code Jacks
Ground Start CO trunk 02GS2 1.0A RJ11C Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
DID trunk 02RV2-T AS.0 RJ11C
label identification number complies with the FCC’s Rules and
Loop Start CO trunk 02LS2 0.5A RJ11C Regulations 47 CFR Part 68, and the Administrative Council on
1.544 digital interface 04DU9-BN 6.0Y RJ48C Terminal Attachments (ACTA) adopted technical criteria.
04DU9-DN 6.0Y RJ48C
Avaya further asserts that Avaya handset-equipped terminal
04DU9-IKN 6.0Y RJ48C equipment described in this document complies with Paragraph
04DU9-ISN 6.0Y RJ48C 68.316 of the FCC Rules and Regulations defining Hearing Aid
Basic Rate Interface 02IS5 6.0F RJ49C Compatibility and is deemed compatible with hearing aids.
For all media gateways: Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are
If the terminal equipment (for example, the media server or media
available on the following Web site: http://www.avaya.com/support.
gateway) causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of All Avaya media servers and media gateways are compliant with FCC
service may be required. But if advance notice is not practical, the Part 68, but many have been registered with the FCC before the SDoC
telephone company will notify the customer as soon as possible. Also, process was available. A list of all Avaya registered products may be
you will be advised of your right to file a complaint with the FCC if found at: http://www.part68.org by conducting a search using “Avaya”
you believe it is necessary. as manufacturer.
The telephone company may make changes in its facilities, equipment,
European Union Declarations of Conformity
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty Avaya Inc. declares that the equipment specified in this document
information, please contact the Technical Service Center at bearing the “CE” (Conformité Europeénne) mark conforms to the
1-800-242- 2121 or contact your local Avaya representative. If the European Union Radio and Telecommunications Terminal Equipment
equipment is causing harm to the telephone network, the telephone Directive (1999/5/EC), including the Electromagnetic Compatibility
company may request that you disconnect the equipment until the Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
problem is resolved. equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
A plug and jack used to connect this equipment to the premises wiring and CTR13, as applicable.
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone Copies of these Declarations of Conformity (DoCs) can be obtained
cord and modular plug is provided with this product. It is designed to by contacting your local sales representative and are available on the
be connected to a compatible modular jack that is also compliant. It is following Web site: http://www.avaya.com/support.
recommended that repairs be performed by Avaya certified
technicians. Japan

The equipment cannot be used on public coin phone service provided This is a Class A product based on the standard of the Voluntary
by the telephone company. Connection to party line service is subject Control Council for Interference by Information Technology
to state tariffs. Contact the state public utility commission, public Equipment (VCCI). If this equipment is used in a domestic
service commission or corporation commission for information. environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
This equipment, if it uses a telephone receiver, is hearing aid
compatible.

Canadian Department of Communications (DOC) Interference

Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme To order copies of this and other documents:
NMB-003 du Canada.
Call: Avaya Publications Center
This equipment meets the applicable Industry Canada Terminal Voice 1.800.457.1235 or 1.207.866.6701
Equipment Technical Specifications. This is confirmed by the FAX 1.800.457.1764 or 1.207.626.7269
registration number. The abbreviation, IC, before the registration
Write: Globalware Solutions
number signifies that registration was performed based on a
200 Ward Hill Avenue
Declaration of Conformity indicating that Industry Canada technical
Haverhill, MA 01835 USA
specifications were met. It does not imply that Industry Canada
Attention: Avaya Account Management
approved the equipment.
E-mail: [email protected]
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support.
 Contents

Contents

1 Introduction 7
• Purpose 7
• Prerequisites 7
• Intended Audience 7
• Conventions Used in This Book 7
• Support Resources 8
Avaya Technology and Consulting (ATAC) 8
Avaya Remote Network Integration Services (RNIS) 8
Avaya Technical Service Organization (TSO) 9
Avaya Network Management Software Systems Support Group (NMSSS) 9
Customized Management Solutions for Avaya Integrated Management 9
Avaya Contact Information 10
• Product Documentation 11
• How to Access Books on the Web 11
• Tell Us What You Think! 11

2 Overview 13
• Advanced Converged Management 13
• Advanced Converged Management CDs 13
• Integrated Management Products 14
Avaya SMON Manager License Key 15
HP OpenView Integration 15
• Pre-Installation Tasks 16
• Integrated Management Server 17

3 Linux Server Installation 19

• Linux Server CD 19
• Linux Server Requirements 20
• Integrated Management Upgrade Installations 21
• Installing the Linux Server Products 22
• Configuring the Integrated Management Database 27

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Contents

• Backing Up Integrated Management on Linux 27

• Restoring Integrated Management on Linux 28
• Uninstalling Integrated Management on Linux 29

4 Solaris Server Installation 31

• Solaris Server CD 31
• Solaris Server Requirements 32
• Installing the Solaris Server Products 32
Installing Network Management for the
First Time 34
Updating the Network Management Installation 35
• Uninstalling Network Management on Solaris 36

5 Windows Server Installation 37

• The Windows Server CDs 37
Windows Server CD 37
• Windows Server Requirements 38
• Installing the Windows Server Products 39

6 Avaya ATM WAN Survivable

Processor Manager Installation 45
• Installing Avaya ATM WAN Survivable Processor Manager 45

7 Windows Client Installation 49

• Windows Client CD 49
• Windows Client PC Requirements 49
• Installing the Windows Client Products 50

8 Avaya Mailbox Manager 53

• About Mailbox Manager 53
• Launching Mailbox Manager 53
• Licensing Mailbox Manager 54

Index 55

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 Introduction
Purpose

1 Introduction

Purpose

The purpose of this book is to provide the following information:

• Hardware and software requirements for Linux, Solaris, and Microsoft® Windows® servers, and
Windows client PCs.
• Pre-installation tasks that must be completed prior to installation.
• Procedure to install the products in the Advanced Converged Management offer. If any of the
products included in the Advanced offer are already installed on your system, those products will
be upgraded during this installation.

Prerequisites

System administrators who install the Integrated Management Advanced Converged Management
software should be experienced in installing software on Linux, Solaris, and Windows operating systems
in a converged network environment.

Intended Audience

This book is written for system administrators who are responsible for installing software on Linux,
Solaris, and Windows servers.

Conventions Used in This Book

The following typographical conventions are used:

• Bold type is used to indicate information that you type, buttons in a window, and the Enter key
on the keyboard. It is also used for emphasis.
• Courier font is used for any information that the computer screen displays.
• Arrows indicate options that you select from cascading menus; for example, “Select File > Open”
means choose the “Open” option from the “File” menu.

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Introduction
Support Resources

Support Resources

Avaya provides a variety of planning, consulting, and technical services. The following sections describe
the resources and services that are available.

Avaya Technology and Consulting (ATAC)

Avaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions for
connectivity to Avaya Communication Manager solutions. The ATAC also designs network
configurations. Due to configuration complexities, we strongly recommend that you contract for
professional implementation services for the following Avaya Integrated Management products:
• Avaya MultiSite Administration (formerly named Avaya MultiVantage Configuration Manager)
• Avaya Fault and Performance Manager
• Avaya Proxy Agent
• Avaya Directory Enabled Management

Avaya Remote Network Integration Services

(RNIS)
Avaya Remote Network Integration Services (RNIS) offers customers the following services:
• Platform readiness verification
• Remote implementation and installation
• Network management server configuration
• Customer acceptance verification
• Custom on-site services

The RNIS provides support on a contract basis. You can purchase various implementation offers from the
RNIS in Tampa, Florida. See Table 1, Customer-Accessible Resources, on page 10 for contact
information.

RNIS does not handle technical support questions on Avaya Integrated Management installations from
customers who do not purchase a contract.

8 Advanced Converged Management Installation and Upgrade

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 Introduction
Support Resources

Avaya Technical Service Organization (TSO)

The Avaya Technical Service Organization (TSO) provides support to the Avaya Integrated Management
client teams, field technicians, and customers. The TSO will bill customers for support on a time and
materials basis if the following conditions exist:
• Customers do not provide remote access.
• Customers do not have a current maintenance agreement.
• Customers do not procure and install the required systems and software as defined in the Avaya
Integrated Management Services Support Plan.
• Customers request support that is outside the purchase agreement.
The TSO does not support hardware or software that customers purchase from third-party vendors.

Avaya Network Management Software

Systems Support Group (NMSSS)
The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay, Florida
answers customer calls about products in Avaya Integrated Management. NMSSS will either answer your
questions directly or connect you with an associate who can answer questions about the products.

Customized Management Solutions for Avaya

Integrated Management
The Integrated Management Product Team understands customer’s needs and is focused on customer
satisfaction. The Product Team will assist customers with Avaya Integrated Management projects and
will provide:
• Project Management — An Integrated Management project person will work with the customer
to access configuration and customization requirements for any or all applications within the
Avaya Integrated Management suite. If custom work is required, the evaluation will include a
proposed statement of work and price. Note that this offer is not intended to provide installation
for customers that choose to implement Integrated Management applications using Avaya
Services or third-party implementation services.
• Training — Basic training can be performed remotely using an interactive medium to display the
applications and a conference bridge for audio. On-site training can be customized to meet the
customer’s needs. Customized training will focus on application functionality that is relevant to
the customer and provide focused knowledge transfer to facilitate application-specific training.

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Introduction
Support Resources

Training and Project Management is available for the following Integrated Management applications:
• Avaya Site Administration
• Avaya Voice Announcement Manager
• Avaya Fault and Performance Manager/Proxy Agent
• Communication Manager Native SNMP Agent Alarms
• Avaya MultiSite Administration
• Avaya VoIP Monitoring Manager
• Avaya Directory Enabled Management
• Avaya Terminal Configuration
• Avaya Network Management Console with VoIP System View

Avaya Contact Information

Table 1 and Table 2 provide contact information that you may use if you need assistance during the
process of installing and setting up Avaya Integrated Management.

Table 1: Customer-Accessible Resources

Resource Contact Information

Avaya Support Center http://www.avaya.com/support
Network Management Software +1 800 237-0016
Systems Support (NMSSS)
Remote Network Integration +1 800 730-9108, prompt 3
Services (RNIS)
http://www1.avaya.com/enterprise/brochures/svc1369.pdf
Toll Fraud Intervention +1 800 643-2353, prompt 1

Table 2: Avaya Internal Resources

Resource Contact Information

Avaya System Management http://aem-support.dr.avaya.com
Support
Avaya Technology and +1 888 297-4700, prompt 2,6
Consulting (ATAC) http://forum.avaya.com (requires a password)
Remote Network Integration http://associate2.avaya.com/sales_market/products/data-implementation-
Services (RNIS) services/
Integrated Management Services http://associate2.avaya.com/solution/support_plans/#Enterprise
Support Plan
AIM001 Form http://associate2.avaya.com/sales_market/products/data-implemntation-
services
Click Avaya Integrated Management Configuration Request
Form #1.

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 Introduction
Product Documentation

Product Documentation

The installation, configuration, and getting started books; user guides; and release notes for this release of
all Avaya Integrated Management products are available on the Avaya Integrated Management Home
Page. The configuration books provide tasks that must be completed after the products are installed.

The latest version of Avaya Integrated Management product documentation, including this book, is
available from the Avaya Support Web Site. To view or download these books from the Web, you must
have access to the Internet, an Internet browser, and Adobe Acrobat Reader, version 5.0 or later. Adobe
Acrobat Reader is provided on the Windows Server CD and is also available from
http://www.adobe.com. See How to Access Books on the Web for instructions on how to view or
download these books.

How to Access Books on the Web

To view or download books before the products are installed, follow these steps:
1 Access http://www.avaya.com/support.
2 In the left column, click System and Network Management.
3 Scroll to Integrated Management, locate the product name, and click the link corresponding to
the software release to display a list of available books for that product.

To view or download books after the products are installed, follow these steps:
1 Use your Web browser to go to the Integrated Management Home page.
2 In the left column, click User Documents.
3 At the User Documents page, scroll to the product name and click the book title.

Tell Us What You Think!

Let us know how this book measured up to your expectations. Your opinions are crucial to helping us
meet your needs! Please send us your comments by mail, fax, or e-mail as follows:

Mail: Avaya Inc.

Avaya Integrated Management Documentation Team
Room 3C-313
307 Middletown Lincroft Rd.
Lincroft, NJ 07738
USA

Fax: Avaya Integrated Management Documentation Team

+ 1 732 852-2469

E-mail: [email protected]
Subject: Avaya Integrated Management Documentation Team

Advanced Converged Management Installation and Upgrade 11

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Introduction
Tell Us What You Think!

12 Advanced Converged Management Installation and Upgrade

July 2004
 Overview
Advanced Converged Management

2 Overview

Advanced Converged Management

Advanced Converged Management is the premier solution to manage large converged networks. This
offer includes all of the products in Avaya Integrated Management and supports Linux, Windows, and HP
OpenView on Solaris and Windows. You can use a variety of products to administer the myriad of
features in the Avaya Communication Manager; monitor your entire voice and data network from a
central location; and manage the Avaya network switches and IP endpoints.

Advanced Converged Management CDs

The Advanced Converged Management offer is provided on the following CDs:

• Linux Server CD
• Solaris Server CD
• Windows Server CD
• Avaya ATM WAN Survivable Processor Manager Windows Server CD
• Avaya Directory Enabled Management Windows Server CD (This product is installed on a
different Windows server from the other Windows products. See Avaya Directory Enabled
Management Release 2.0 Installation and Implementation, 555-038-101, for instructions on how
to install this product.)
• Windows Client CD

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Overview
Integrated Management Products

Integrated Management Products

The Integrated Management products provided in the Advanced Converged Management offer are listed
in Table 3. The table identifies the servers on which the products are installed and identifies the products
that are installed on the Windows client.

Table 3: Products in Advanced Converged Management

Linux Solaris Windows Windows

Product Name Server Server Server Client
Avaya MultiSite Administration ✓
Avaya Fault and Performance Manager ✓
Network Management System Integration
(NMSI)1 ✓ ✓
Avaya Proxy Agent ✓
Avaya Network Management Console with
System View2 ✓
Avaya Network Configuration Manager ✓ ✓
Avaya Software Update Manager ✓ ✓
Avaya SMONTM Manager3 ✓ ✓
Avaya Address Manager ✓ ✓
Avaya VLAN Manager ✓ ✓
Avaya QoS Manager ✓ ✓
Avaya VoIP Monitoring Manager ✓ ✓4
Avaya Device Managers ✓ ✓
Avaya ATM WAN Survivable Processor
Manager ✓
Avaya Site Administration ✓
Avaya Voice Announcement Manager ✓
Avaya Directory Enabled Management ✓
Avaya Terminal Configuration ✓
1 Integrates Fault and Performance Manager on Linux server with HP OpenView on Windows or Solaris server.
2 The Console with System View is not available when HP OpenView is installed on the server.
3 SMON Manager 90-day trial version. Customers can purchase a license key to fully activate the SMON Manager
beyond the 90-day trial period.
4 The Windows Client contains both the VoIP Monitoring Manager 90-day trial version and the VoIP Monitoring
Manager client component. You should install the client component only if the server component is installed on
the Windows server.

14 Advanced Converged Management Installation and Upgrade

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 Overview
Integrated Management Products

Avaya SMON Manager License Key

Customers have the option of purchasing the SMON Manager license key. This key is required to fully
activate the SMON Manager beyond the 90-day trial period. The license key is available as an add-on
option for the Enterprise Converged Management, Enhanced Converged Management, and Advanced
Converged Management offers.

HP OpenView Integration
The Network Management applications can integrate with HP OpenView on the Windows and Solaris
servers. HP OpenView must be installed on the server before the Network Management applications are
installed.

Avaya Fault and Performance Manager can also integrate with HP OpenView on the Windows and
Solaris servers. To activate the integration, you must select the Network Management System Integration
(NMSI) component during the installation process.

The user documentation for Network Management and for Avaya Fault and Performance Manager
provide the procedures to configure the integration and HP OpenView.

HP OpenView is not included in any of the Integrated Management offers. Customers must purchase and
maintain HP OpenView separately. Avaya Services does not support HP OpenView or other third party
products.

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Overview
Pre-Installation Tasks

Pre-Installation Tasks

Before installing Avaya Integrated Management products, you must complete the following pre-
installation tasks.
1 Check the minimum hardware and software requirements for the following:
• Linux server (see Linux Server Requirements on page 20).
• Solaris server (see Solaris Server Requirements on page 32).
• Windows server (see Windows Server Requirements).
• Windows client PC (see Windows Client PC Requirements on page 49).
2 Check that all previous sequential upgrades and/or major releases were installed before installing
this release. If the Linux, Solaris, or Windows installation wizards detect a software upgrade that
is not sequential, the wizard will stop and display a message to install the skipped releases. The
wizard will then abort the installation.
3 Carefully review Avaya Integrated Management Implementation Guidelines, document number
555-233-163. This document is available on the Avaya Support Web Site. (See How to Access
Books on the Web on page 11.) This document describes server configuration requirements and
provides pre-installation forms that must be completed before you begin installing the Avaya
Integrated Management products.
4 Following are Linux server requirements:
• If you are installing Avaya Integrated Management Release 2.1 products on a Linux server
for the first time, the Linux server must be one of the following:
— Red Hat Enterprise Linux ES R3.0
— Red Hat Enterprise Linux AS R3.0
• If you are upgrading to Avaya Integrated Management Release 2.1 on a Linux server, the
Linux server must be Red Hat Enterprise Linux ES R2.1.

NOTE:
Refer to Configuring Red Hat Linux, document number 555-233-152 on the Avaya
Support web site for information about upgrading the Linux server. For additional support,
refer to your Red Hat operating system documentation or contact your Red Hat support
vendor.

5 If you want Avaya Services to have remote access to your system, you must install the following
files:
• mgetty (install first)
• ppp
• vnc
• vnc-server
If these files are not installed, you must provide another way to allow Avaya Services remote
access. In addition, you must install the uucp file if you plan to set up Proxy Agent for modem
alarming.
6 For Solaris server installations, you must install HP OpenView on the Solaris server before
installing the Solaris Server CD, as described in Chapter 4, “Solaris Server Installation”.

16 Advanced Converged Management Installation and Upgrade

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 Overview
Integrated Management Server

7 Network Management System Integration (NMSI) integrates Avaya Fault and Performance
Manager on the Linux server with HP OpenView 7.0.1 or 6.4 on the Windows or Solaris server.
Note the following:
• To use the OpenView Web client, the user must properly install and configure an
appropriate web server (Apache, IIS, etc.). Consult HP OpenView document for
information on setting up the web server and using OpenView Web.
• For optimal performance, it is suggested that HP OpenView for System View be set up by
selecting the following options from within OpenView:
— Map > Properties...> View > Show Connection Labels
— Map > Properties... > Status Propagation > Propagate Most Critical
8 If a previous release of any product included in the Advanced Converged Management offer is
already installed (except for the Network Management applications on the Solaris Server CD),
those products will be upgraded to the current release when you install Avaya Integrated
Management 2.1 installation CDs. For products being upgraded, you must back up the files that
contain system configuration settings, database files, and other custom information before
installing the new release.

NOTE:
The Network Management applications and Device Managers on the Solaris Server CD
cannot be upgraded from a previous release. See Chapter 4, “Solaris Server Installation”
for more information.

9 Carefully review this entire book before you start the installations on the servers and client PCs.

Integrated Management Server

In Avaya Integrated Management Release 2.1, the server, instead of the client, contains the IP addresses
of all the products on the various servers. The server containing this information is called the Integrated
Management server. You have the option of designating either the Linux server or the Windows server as
the Integrated Management server.

During the installation, the wizard prompts you for the IP address of the Integrated Management server.
This prompt appears during the installation of Linux server products, Windows server products, and
Windows client products. You must enter the same IP address each time you are prompted for the IP
address of the Integrated Management server. Without the correct IP address, users will be unable to
access the Integrated Management Home Page where they can download and launch products from their
browser.

In addition, the only internal access to the product documents is from the Integrated Management Home
Page. If the home page is not properly installed and configured, users will have to access the product
documents from the external Avaya Support web site.

Advanced Converged Management Installation and Upgrade 17

July 2004
Overview
Integrated Management Server

18 Advanced Converged Management Installation and Upgrade

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 Linux Server Installation
Linux Server CD

3 Linux Server Installation

Linux Server CD

The Linux Server CD contains the following Integrated Management products:

• Avaya MultiSite Administration
• Avaya Proxy Agent
• Avaya Fault and Performance Manager
The Linux Server CD also contains the following components:
• Integrated Management Database
• PostgreSQL Database System
• PHP support for PostgreSQL
• Integrated Management Linux Maintenance Package
• Avaya Integrated Management Home Page
• Red Hat Linux Binary Compatibility Libraries
• Java Runtime Environment
• Apache Tomcat Web Server
• Adobe Acrobat Reader (required to view documents)

Advanced Converged Management Installation and Upgrade 19

July 2004
Linux Server Installation
Linux Server Requirements

Linux Server Requirements

Table 4 provides the minimum requirements for the Linux servers.

! WARNING:
You must install the latest bug fixes and security patches in order to keep your Linux
operating system up to date. Failure to do so may leave your server vulnerable to attack
and possible compromise.

Table 4: Linux Server Requirements

Component Recommended Comments

Operating System Red Hat Enterprise Linux ES R3.0 For new installations, Red Hat
or Enterprise Linux ES R3.0 or Red Hat
Enterprise Linux AS R3.0 are
Red Hat Enterprise Linux AS R3.0
required.
For upgrade installations, Red Hat
Enterprise Linux ES R2.1 is required.
Processor 2.0 GHz Pentium® 4 1.3 GHz Pentium 4 is acceptable. A
maximum of two processors is
supported.
Hard drive 40 GB
Memory 1.5 GB RAM
Network Connectivity TCP/IP 100 Mbit Network Card
Modem 56K external modem connected to
COM1 for remote access
Web Browser Not required Linux web client is not supported.
CD-ROM Drive Required Needed for installation.

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 Linux Server Installation
Integrated Management Upgrade Installations

Integrated Management Upgrade Installations

If Avaya MultiSite Administration, Avaya Fault and Performance Manager, or Avaya Proxy Agent are
already installed on the Linux server, the Linux Server CD will upgrade those products to the current
release. There are two possible scenarios for an upgrade installation:
• You are upgrading the Integrated Management products to the current release on the same
operating system, Red Hat Enterprise Linux ES R2.1.
• You are upgrading the Integrated Management products to the current release and the Red Hat
Enterprise Linux Server ES R3.0 operating system or the Red Hat Enterprise Linux Server AS
R3.0 operating system needs to be installed.

For both scenarios, database and configuration information for any product already installed must be
backed up. Database files for some products require conversion between upgrades from Release 2.0 to
Release 2.1, and configuration data needs to be converted and imported. The Linux Server CD provides
the mechanism to perform these tasks during installation.

For installations that require upgrading the Linux operating system to Red Hat Enterprise Linux ES R3.0
or Red Hat Enterprise Linux AS R3.0, you must send a server backup via FTP to an alternate machine
prior to the operating system upgrade. After the server backup is completed, you will:
1 Remove the Linux Server CD from the drive.
2 Install the Red Hat Enterprise Linux ES R3.0 operating system or Red Hat Enterprise Linux AS
R3.0 operating system.
3 Re-insert the Linux Server CD and resume the Integrated Management upgrade installation.

Recommendation:
It is recommended that you install Linux-based products on Red Hat Enterprise Linux ES R3.0 servers or
Red Hat Enterprise Linux AS R3.0 servers, as described in the following supported configurations:
• Avaya MultiSite Administration, Avaya Fault and Performance Manager, and Avaya
Proxy Agent installed on one Linux server can support 10 voice systems.
• Avaya MultiSite Administration and Avaya Fault and Performance Manager installed on
one Linux server, and Avaya Proxy Agent installed on a second Linux server can support
up to 100 voice systems.

Advanced Converged Management Installation and Upgrade 21

July 2004
Linux Server Installation
Installing the Linux Server Products

Installing the Linux Server Products

! SECURITY ALERT:
During the installation, the installation wizard turns off the internal firewall around the
Linux server. This allows internal users to telnet to the Linux server and to use their web
browser to access the Windows clients. Do not turn on the internal Linux firewall after the
installation. Your network firewall provides the needed security to prohibit access to the
Linux server from outsiders.

The procedure to install or to upgrade the Integrated Management products on the Linux server is
generally the same, except new installations do not require an application database backup and restore.
1 Ask all users to log off the system.
2 Log in as root on the Linux server.
3 Insert the Avaya Integrated Management 2.1, Linux Server CD into the CD-ROM drive.
4 On the Red Hat Linux toolbar, click the Terminal Emulation icon to open a terminal emulation
window.
5 In the terminal emulation window, type mount /mnt/cdrom and press Enter.

NOTE:
Depending on your operating system settings, the CD may mount automatically.

6 In the terminal emulation window, type cd /mnt/cdrom and press Enter.

7 In the terminal emulation window, type ./im2.1_setup.bin and press Enter.
The Welcome dialog box appears.
8 Click the Next button.
• If the previous version of a Linux product is installed on the server, the Upgrade Release
2.0 Data dialog box appears. Go to Step 9.
• If the current version of an Integrated Management Linux product is already installed on
the server, the Backup Integrated Management Data dialog box appears. Click Yes to back
up the Integrated Management 2.1 data, and then go to Step 14.
• If no Linux products are installed, the Select the Setup Type dialog box appears. Go to
Step 16.
9 Perform one of the following steps:
• To retain existing data and upgrade to Integrated Management Database 2.1, click
Upgrade the existing data to Integrated Management Database 2.1, and then click the
Next button.
A dialog box appears stating the size of the data file. Go to Step 10.
• If you do not want to retain existing data, but want to overwrite existing data, click Do
NOT upgrade the existing data, and then click the Next button.
The Install Integrated Management 2.1 dialog box appears. Go to Step 14.
10 Click the Next button.
The Back up Location dialog box appears.

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 Linux Server Installation
Installing the Linux Server Products

11 Perform one of the following steps:

• To store the data locally, click Store the data locally on this computer.
• To store the data on another computer, click Store the data remotely on another
computer.

NOTE:
If you choose to store this data to another computer, make sure there is sufficient space on
the computer.

12 Click the Next button.

• If you stored the data locally, go to Step 14.
• If you stored the data on another computer, go to Step 13.
13 In the Remote Computer Information dialog box, enter the following information:
a Enter the IP address for the remote computer.
b Enter the FTP login name for the remote computer.
c Enter the FTP password for the login name.
d Enter the Destination path where the data will be stored on the remote computer.

NOTE:
The Destination folder must exist. If access restriction applies, make sure you specify the
full path.

e Click the Next button when you are finished entering the remote computer information.
The Install Integrated Management 2.1 dialog box appears.
14 Perform one of the following steps:
• To install Integrated Management 2.1, click Continue with installation. Go to Step 15.
• To upgrade the Linux operating system, click Exit installation, and then do the following:
a Click the Next button. The Finish dialog box appears.
b Click the Finish button. See Configuring Red Hat Linux, document number 555-233-152
for information about upgrading the Linux operating system.
c After the Linux operating system is upgraded, begin the Linux server products installation
again.

NOTE:
Red Hat Enterprise Linux ES R3.0 or Red Hat Enterprise Linux AS R3.0 are required for
new installations.

15 Click the Next button.

A dialog box appears and shows the installation options.

Advanced Converged Management Installation and Upgrade 23

July 2004
Linux Server Installation
Installing the Linux Server Products

16 Perform one of the following steps:

• If you want to install all of the products, click All, and then click the Next button.
The Location of the Integrated Management Database 2.1 dialog box appears.
• If you do not want to install all of the products, click Custom and then do the following:
a Click the Next button.
b In the Select the Products You Want to Install dialog box, click the products you
want to install, and then click the Next button.
The Location of the Integrated Management Database 2.1 dialog box appears.
17 Perform one of the following steps:
• To install the Integrated Management Database on this computer, click Install the
database on the local computer, and then click the Next button.
• If the Integrated Management Database is installed on a remote computer, click Use the
database installed on another computer, enter the IP address of the remote computer,
and then click the Next button.

NOTE:
Selecting this option does NOT install the Integrated Management Database on a remote
computer. However, the wizard will prompt you for the IP address of the remote computer
so that the products on this computer can connect to the Integrated Management Database
on the remote computer.

The Fully Qualified Domain Name dialog box appears.

18 Enter the Fully Qualified Domain Name, and click the Next button.
19 If you chose a Custom installation (as described in Step 16), and chose to install Integrated
Management Home Page and Avaya Proxy Agent, perform the following steps:
a Enter the IP Address of the Linux server running Avaya Fault and Performance Manager.
b Click the Next button.
20 Perform one of the following steps:
• If you selected the Integrated Management Home Page to be installed on the Linux server
(as described in Step 16), you are prompted for the location of the Integrated Management
products that are not on this Linux Server Installation CD. Perform the following steps:
a Enter the IP Address of the Windows server running the Network Management
applications, if installed.
b Enter the IP Address of the Windows server running the VoIP Monitoring
Manager, if installed.
c Enter the IP Address of the server running the Converged Communications Server,
if installed.
d Enter the IP Address of the server running the Seamless Converged
Communication Across Networks (SCCAN), if installed.
e Enter the IP Address of the server running the Messaging Network Server, if
installed.
f Click the Next button.

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 Linux Server Installation
Installing the Linux Server Products

• If you did not select the Integrated Management Home Page to be installed on the Linux
server, go to Step 22.
The Installation Summary dialog box appears.
21 Click the Next button.
The Avaya Linux Server License Types dialog box appears.
22 Read the license types. Click I accept the terms of the Linux Server License types, and then
click the Next button.

NOTE:
You must accept the terms of the license types in order to continue with the installation.

The Java 2 Software Development Kit license agreement dialog box appears.
23 Read the license agreement. Click I accept the terms of the license agreement, and then click
the Next button.
The Apache Software license agreement dialog box appears.
24 Read the license agreement. Click I accept the terms of the license agreement, and then click
the Next button.
The Acme Copyright license agreement dialog box appears.
25 Read the license agreement. Click I accept the terms of the license agreement, and then click
the Next button.
A progress message appears showing the installation of the selected products and required
components. The Post Installation Summary dialog box appears.
26 Click the Next button.
If you installed Proxy Agent, the Proxy Agent configuration dialog box appears.
27 Click Configure the Proxy Agent now, and then click the Next button.
The terminal emulation window appears. See “Running the Avaya Proxy Agent Configuration
Script” in Avaya Proxy Agent Release 2.1 Configuration, document number 555-233-139, to
configure Proxy Agent.
If you installed Fault and Performance Manager, the Fault and Performance Manager
configuration dialog box appears.
28 Click Configure the Fault and Performance Manager now, and then click the Next button.
The terminal emulation window appears. See Avaya Fault and Performance Manager Release 2.1
Configuration, document number 555-233-130, to configure Fault and Performance Manager.
After Avaya Fault and Performance Manager is configured, one of the following appears:
• If you upgraded Release 2.0 data, the Restore dialog box appears. Go to Step 29.
• If you did not back up application data, the Finish dialog box appears. Go to Step 32.
29 Click Restore now, and then click the Next button.
The Backup Location dialog box appears.

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July 2004
Linux Server Installation
Installing the Linux Server Products

30 If you are restoring data, perform one of the following steps in the Backup Location dialog box,
depending on where you stored the backup:
• Click Local Computer, and then click the Next button.
A message appears stating the backup database is restored.
• Click Remote Computer, and then enter the same information you entered in Step 13.
Then click the Next button.
A message appears stating the backup database is restored.
31 If this is an upgrade installation for Avaya MultiSite Administration, the Avaya MultiSite
Administration Voice System Initialization dialog box appears. Click Yes for Avaya MultiSite
Administration to perform voice system initialization automatically after it is started, and then
click the Next button.

NOTE:
Voice system initialization takes a long time to complete. This task can be performed after
the installation is complete. See “Initializing Voice Systems” in Avaya MultiSite
Administration Release 2.1 Configuration, document number 555-233-137.

32 Click Finish to exit the installation wizard.

The terminal emulation window appears.
33 In the terminal emulation window, type the following commands:
• Type cd and press Enter.
• Type eject and press Enter to remove the CD from the drive.
• Type reboot and press Enter to reboot the computer.
34 Refer to the Avaya Integrated Management Home Page for documentation on the applications you
installed. Also, the latest versions of these books are available on the Avaya Support Web Site.
See How to Access Books on the Web on page 11. The documents are in PDF format. To view a
PDF, you must install Adobe Acrobat Reader on your computer. Adobe Acrobat Reader is
provided on the Windows Server CD.

NOTE:
Regularly check the Avaya Support Web Site for software updates.

26 Advanced Converged Management Installation and Upgrade

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 Linux Server Installation
Configuring the Integrated Management Database

Configuring the Integrated Management Database

In Avaya Integrated Management Release 2.1, the device data (such as configurations of voice systems,
messaging systems, system adjuncts, and managed applications) is stored in the Integrated Management
Database (IMD) and shared by Integrated Management applications (for example, Avaya MultiSite
Administration and Avaya Fault and Performance Manager). You must configure the Integrated
Management database before you can use these Integrated Management applications. See Avaya
Integrated Management Database Configuration for the procedures you must perform.

Backing Up Integrated Management on Linux

The command line method to perform a backup of Integrated Management data is provided below. In
addition to the command line method, a Graphical User Interface (GUI) utility is available to perform a
backup and restore. To access the GUI utility, select Programs > Avaya > Integrated Management
Backup and Restore.

To use the command line method to back up Integrated Management data on the Linux server, follow
these steps:
1 Ask all users to log off the system.
2 Log in as root on the Linux server.
3 Perform one of the following steps:
• To back up all Integrated Management application data, type /usr/sbin/IMbackup
<backup_file> all in the terminal emulation window and press Enter.
• To back up specific Integrated Management application data, type /usr/sbin/IMbackup
<backup_file> [app1 app2 app3 app4] in the terminal emulation window and press
Enter.
Designate the specific Integrated Management application for app1, app2, app3, or app4
as follows:
— FPM for Avaya Fault and Performance Manager
— MSA for Avaya MultiSite Administration
— IMD for Avaya Integrated Management Database
— PA for Avaya Proxy Agent
For example, to back up Integrated Management Database and MultiSite Administration
data, you would type:
/usr/sbin/IMbackup/var/avaya/IM2.0/IMD_MSA_Data_MMDDYY IMD MSA and
press Enter.

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Linux Server Installation
Restoring Integrated Management on Linux

Restoring Integrated Management on Linux

When you restore Integrated Management data, the data is read from the backup input file and then
imported in the applications. You can restore selective applications from the backup input file. For
example, if you backed up all Integrated Management applications, you can restore specific applications
or restore all applications from the backup file.

The command line method to restore Integrated Management data is provided below. In addition to the
command line method, a Graphical User Interface (GUI) utility is available to perform a backup and
restore. To access the GUI utility, select Programs > Avaya > Integrated Management Backup and
Restore.

To use the command line method to restore Integrated Management data on the Linux server, follow these
steps:
1 Ask all users to log off the system.
2 Log in as root on the Linux server.
3 Perform one of the following steps:
• To restore all Integrated Management application data, type /usr/sbin/IMrestore
<backup_file> all in the terminal emulation window and press Enter.
• To restore specific Integrated Management application data, type /usr/sbin/IMrestore
<backup_file> [app1 app2 app3 app4] in the terminal emulation window and press
Enter.
Designate the specific Integrated Management application for app1, app2, app3, or app4
as follows:
— FPM for Avaya Fault and Performance Manager
— MSA for Avaya MultiSite Administration
— IMD for Avaya Integrated Management Database
— PA for Avaya Proxy Agent

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 Linux Server Installation
Uninstalling Integrated Management on Linux

Uninstalling Integrated Management on Linux

To uninstall Integrated Management 2.1 on the Linux server, follow these steps:
1 Ask all users to log off the system.
2 Log in as root on the Linux server.
3 In the terminal emulation window, type cd /opt and press Enter.
4 In the command line, type ./avaya/uninstall/uninstaller.bin and press Enter.
The Integrated Management 2.1 Linux Server Uninstaller dialog box appears.
5 Click the Next button.
The Select Products to uninstall dialog box appears.
6 Select the products you want to uninstall, and click the Next button.
If you did not select Integrated Management Data, the Uninstall Summary dialog box appears. Go
to Step 7.
If you selected Integrated Management Data, one of the following occurs:
• If the Integrated Management Database server is running on the local machine, the
following occurs:
a A warning message informs the user that removing IMD may result in data loss.
Based on the user input, IMD may or may not be uninstalled.
b If either Avaya Proxy Agent, Avaya Fault and Performance Manager, or Avaya
MultiSite Administration are not selected to be uninstalled, a dialog box appears
requesting the IP address/Fully Qualified Domain Name of the machine running
the Integrated Management Database server. The uninstaller configures the
remaining applications to use this remote server.
The Uninstall Summary dialog box appears.
• If the Integrated Management Database server is running on a remote machine, the
following occurs.
a If either Avaya Proxy Agent, Avaya Fault and Performance Manager, or Avaya
MultiSite Administration are not selected to be uninstalled, a dialog box appears
asking the user to go back and either deselect the Integrated Management Database
server or select all of the available applications on the machine to be uninstalled.
The Uninstall Summary dialog box appears.

NOTE:
The Integrated Management Home Page can remain on the system after Integrated
Management Database is uninstalled.

7 Click the Next button.

When the products have been uninstalled, the Post Uninstall Summary dialog box appears.
8 Click the Next button.
The Finish window appears.
9 Click the Finish button.

Advanced Converged Management Installation and Upgrade 29

July 2004
Linux Server Installation
Uninstalling Integrated Management on Linux

30 Advanced Converged Management Installation and Upgrade

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 Solaris Server Installation
Solaris Server CD

4 Solaris Server Installation

Solaris Server CD

The Solaris Server CD contains the following products and components:

• Network Management System Integration (NMSI) (for integration between HP OpenView
running on the Solaris server and Fault and Performance Manager running on the Linux server)
• Network Management applications:
— Avaya Network Management Console
— Avaya Network Configuration Manager
— Avaya Software Update Manager
— Avaya Security Configuration Manager
— Avaya Address Manager
— Avaya VLAN Manager
— Avaya QoS Manager
— Avaya SMON Manager (90-day trial) – Customers can purchase the license key to activate
the SMON Manager beyond the 90-day trial.
• Device Managers
The Solaris Server CD also contains the following components:
• Java Runtime Environment
• Adobe Acrobat Reader for Windows (required to view documents)

Advanced Converged Management Installation and Upgrade 31

July 2004
Solaris Server Installation
Solaris Server Requirements

Solaris Server Requirements

Table 5 provides the minimum requirements for the Solaris server.

Table 5: Solaris Server Requirements

Component Recommended Comments

Operating System Solaris 9 Solaris 9 is required for new
installations. Solaris 8 is also
supported.
Network Management HP OpenView 7.0.1 for Solaris Required. HP OpenView 6.4 is also
System supported. HP OpenView is not
included on the Solaris server CD.
Customers must purchase, install, and
maintain HP OpenView. Avaya
Services does not support HP
OpenView in any Integrated
Management offer.
Processor SPARC architecture 500MHz
Hard Drive 40 GB
Memory 1.5 GB RAM
Network Connectivity TCP/IP 100 Mbit Network
Card
Web Browser Not required Solaris client is not supported.
CD-ROM Drive Required Needed for installation.

Installing the Solaris Server Products

HP OpenView must be installed on the Solaris server before you install the Solaris Server CD. HP
OpenView is not provided on the CD and Avaya Services does not support it.

Avaya Network Management applications for Solaris are integrated with HP OpenView Network Node
Manager (HP-OV NNM) which serves as the framework in which the applications operate. The
installation script installs multiple Network Management applications under HP-OV NNM. These
applications provide comprehensive management of the Avaya devices in your network. The Network
Management setup program allows you to install all of the Network Management applications or
individual applications.
1 Ask all users to log off the system.
2 Log in as root on the Solaris server.
3 Insert the Avaya Integrated Management 2.1, Solaris Server CD into the CD-ROM drive.
4 Open a terminal emulation window.

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 Solaris Server Installation
Installing the Solaris Server Products

5 In the terminal emulation window, type mount /mnt/cdrom and press Enter.

NOTE:
Depending on your operating system settings, the CD may mount automatically.

6 In the terminal emulation window, type cd /cdrom/cdrom0 and press Enter.

a Set the display environment so that the installation script is visible on your monitor. In the
terminal emulation window, perform one of the following procedures:
• For csh and tcsh environments, type setenv DISPLAY ipaddress:0.0 where
ipaddress is the IP address of your machine.
• For sh, bash, and ksh environments:
1 Type DISPLAY=ipaddress:0.0 where ipaddress is the IP address of your machine.
2 Type export DISPLAY.
b In the terminal emulation window, type ./install.sh and press Enter.
The prompt to install Network Management (NM) appears.
c Perform one of the following steps:
• Type y and press Enter to install the Network Management applications and
Device Managers. Then, for the installation procedure see:
— Installing Network Management for the First Time on page 34, or
— Updating the Network Management Installation on page 35.
• Type n and press Enter if you want to skip installation of the Network
Management applications and Device Managers.
The prompt to install the next component appears.
d After Network Management installation is completed (or skipped), the prompt to install
Network Management System Integration (NMSI) appears.
e Perform one of the following steps:
• Type y and press Enter to install NMSI.
The Welcome dialog box for NMSI installation appears. Go to Step 7.
• Type n and press Enter if you want to skip installation of NMSI.
7 Click the Next button.
The Installer dialog box appears.
8 In the Installer dialog box, enter the following information:
a Enter the IP address or fully qualified DNS name of the server running Avaya Fault and
Performance Manager.
b Enter the TCP Port Number to communicate with the NMSI server port on the server.
c Enter the IP address or fully qualified DNS name of the computer running Avaya
MultiSite Administration.
9 Click the Next button.
The Pre-Installation Summary dialog box appears and shows the directory where NMSI will be
installed and the total size of the application.

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Solaris Server Installation
Installing the Solaris Server Products

10 Click the Next button.

The Avaya Solaris Server License Types dialog box appears.
11 Read the Avaya license types. Click I approve the terms of the Solaris Server License types,
and click the Next button.
A message appears stating the Wizard has successfully installed NMSI.
12 Click the Next button.
The Finish window appears.
13 Click the Finish button.
The terminal emulation window appears.
14 In the terminal emulation window, type eject and press Enter to remove the CD from the drive.

Installing Network Management for the

First Time
This section provides instructions to install Network Management on a workstation where it has never
been installed. To install Avaya Integrated Management 2.1 – Network Management for Solaris, follow
these steps:
1 Start the installation script for Network Management from the Solaris Server CD. See Step 1
through Step 6 under Installing the Solaris Server Products on page 32.
2 Select a directory in which to install Network Management.
3 Perform one of the following steps to select an Installation Setup Type:
• Select Typical Setup Type. Go to Step 5.
• Select Custom Setup Type. Go to Step 4.
4 Select the components to install.
• To toggle the selection of all the components, type a.
• To toggle the selection of specific components, type the component numbers and/or
ranges separated by commas. For example, to select components 1, 3, 5, 6, and 7, type
1,3,5-7.
5 Confirm your selections.
6 Press Enter.
The installation program installs Avaya Integrated Management 2.1 – Network Management for
Solaris.
7 Perform any necessary post-installation procedures. For information about post-installation
procedures, see the Network Management and Device Managers Configuration Guide.

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 Solaris Server Installation
Installing the Solaris Server Products

Updating the Network Management Installation

You can update your installation of Avaya Integrated Management 2.1 – Network Management for
Solaris by running the installation program. The update is necessary if you want to install an application
that was not originally installed, or reinstall an application whose files have been accidentally deleted or
corrupted.

To install additional Network Management applications, or reinstall a Network Management application,

follow these steps:
1 Start the installation script for Network Management from the Solaris Server CD. See Step 1
through Step 6 under Installing the Solaris Server Products on page 32.
2 Select Custom Setup Type.
3 Select the components to install.
• To toggle the selection of all the components, type a.
• To toggle the selection of specific components, type the component numbers and/or
ranges separated by commas. For example, to select components 1, 3, 5, 6, and 7, type
1,3,5-7.
4 The selected applications are updated.

NOTE:
When updating Avaya Integrated Management 2.1 – Network Management for Solaris:

• All network settings are saved.

• You cannot change the installation directory.

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Solaris Server Installation
Uninstalling Network Management on Solaris

Uninstalling Network Management on Solaris

To remove components from Avaya Integrated Management 2.1 – Network Management for Solaris,
follow these steps:
1 Log in to the system as root. If you are logging in from the command line, use the command
su - root. You must have root permissions to uninstall the software.
2 Set the display environment so that the remove script is visible on your monitor. In the terminal
emulation window, perform one of the following procedures:
• For csh and tcsh environments, type setenv DISPLAY ipaddress:0.0 where ipaddress is
the IP address of your machine.
• For sh, bash, and ksh environments:
a Type DISPLAY=ipaddress:0.0 where ipaddress is the IP address of your machine.
b Type export DISPLAY.
3 Insert the Avaya Integrated Management 2.1, Solaris Server CD into the CD-ROM drive.
4 If the CD drive is not mounted automatically, mount the CD drive.
5 At the command line prompt, change to the root directory of the CD-ROM drive.
6 At the command line prompt, type cd nm to change to the nm directory.

NOTE:
As an alternative to Steps 3 through 6, you can change to the /opt/avaya/nm/REMOVE
directory by typing cd /opt/avaya/nm/REMOVE at the command line prompt.

7 At the command line prompt, type ./remove and press Enter.

The Avaya Integrated Management 2.1 – Network Management for Solaris remove script starts.
8 Select the components to remove.
• To toggle the selection of all the components, type a.
• To toggle the selection of specific components, type the component numbers and/or
ranges separated by commas. For example, to select components 1, 3, 5, 6, and 7, type
1,3,5-7.
The remove script removes the selected components.

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 Windows Server Installation
The Windows Server CDs

5 Windows Server Installation

The Windows Server CDs

There are three Windows Server CDs. They are as follows:

• Windows Server CD
• Avaya ATM WAN Survivable Processor Manager, Windows Server CD
• Avaya Directory Enabled Management, Windows Server CD
The products on the first two CDs — the Windows Server CD and the Avaya ATM WAN Survivable
Processor Manager, Windows Server CD — can be installed on a single Integrated Management
Windows server. The products on the third CD — Avaya Directory Enabled Management, Windows
Server CD — should be installed on a separate Windows server.

This chapter lists the products contained on the Windows Server CD, describes the minimum hardware
requirements for the Windows server, and provides the procedure to install the Windows Server CD. For
the other Windows Server CDs, see the following:
• Chapter 6, “Avaya ATM WAN Survivable Processor Manager Installation” for the procedure to
install the Avaya ATM WAN Survivable Processor Manager, Windows Server CD.
• Avaya Directory Enabled Management Release 2.0 Installation and Implementation, document
number 555-038-101, for the procedure to install the Avaya Directory Enabled Management,
Windows Server CD.

Windows Server CD
The Windows Server CD contains the following Integrated Management products:
• Network Management System Integration (NMSI) for Windows (integrates Avaya Fault and
Performance Manager with HP OpenView)
• Avaya VoIP Monitoring Manager (server component)
• Network Management applications:
— Avaya Network Management Console with System View
— Avaya Network Configuration Manager
— Avaya Software Update Manager
— Avaya Address Manager
— Avaya VLAN Manager
— Avaya QoS Manager
— Avaya SMON Manager (90-day trial) – Customers can purchase the license key to activate
the SMON Manager beyond the 90-day trial.
• Avaya Device Managers

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Windows Server Installation
Windows Server Requirements

The Windows Server CD also contains the following components:

• Avaya Integrated Management Home Page
• Java Runtime Environment
• Adobe Acrobat Reader (required to view documents)

Windows Server Requirements

Table 6 provides the minimum requirements for the Windows server.

Table 6: Windows Server Requirements

Component Recommended Comments

Operating System Microsoft Windows 2003 Standard Microsoft Windows 2000
Edition or Enterprise Edition server. server is supported.
Processor 2.0 GHz Pentium® 4 1.3 GHz Pentium 4 is
acceptable. A maximum of
two processors is supported.
Hard Drive 40 GB
Memory 1.5 GB RAM
Network Connectivity TCP/IP 100 Mbit Network Card
Modem 56K modem for remote access
CD-ROM Drive Required Needed for installation.
Extra Software Anti-virus software Required for Avaya support.
pcAnywhere pcAnywhere is needed for
remote access by Avaya
Services.
Web Browser Internet Explorer 6.0 Needed for access to the
Integrated Management
Home Page and web-based
clients.
Network Management HP OpenView 7.0.1 for Windows Optional. HP OpenView 6.4
System is also supported. HP
OpenView is not included on
the Windows server CD.
Customers must purchase,
install, and maintain HP
OpenView. Avaya Services
does not support HP
OpenView in any Integrated
Management offer.
Java Runtime Environment 1.4.2 Needed to support web-based
applets and Java applications.
JRE is included on the
Windows Server CD.

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 Windows Server Installation
Installing the Windows Server Products

Installing the Windows Server Products

The procedure to install or to upgrade the Integrated Management products on the Windows server is
generally the same. If an earlier release of an Integrated Management product on the Windows Server CD
is already installed on the server, you are given the option to uninstall it prior to installing the current
release.

NOTE:
The products on the Windows Server CD and the Avaya ATM WAN Survivable Processor
Manager, Windows Server CD can be installed on a single Integrated Management
Windows server. The products on the Avaya Directory Enabled Management, Windows
Server CD should be installed on a separate Windows server.

1 Ask all users to log off the system.

2 Close all open windows and applications.
3 Insert the Avaya Integrated Management 2.1, Windows Server CD into the CD-ROM drive.
The Avaya Integrated Management Windows Server window appears. It provides the main menu.

NOTE:
Install Acrobat Reader if it is not already installed on the computer.

4 Perform one of the following steps:

• If this is a new installation of Integrated Management, go to Step 5.
• If this is an upgrade installation, you must uninstall the previous release of Integrated
Management applications and Java Runtime Environment. Do the following:
a Click Install Server Products and follow the prompts to uninstall the previous
release of Integrated Management applications.
b After the Integrated Management applications are uninstalled, reboot the
computer. After the computer reboots, the Avaya Integrated Management
Windows Server window appears. It provides the main menu.
c Click Install Java Runtime Environment from the main menu. The Program
Maintenance dialog box appears.
d Select Remove, and then click the Next button. After Java Runtime Environment
is removed, the Avaya Integrated Management Windows Server window appears.
It provides the main menu.
e Continue with Step 14.
5 Click Install Apache.
The Welcome dialog box appears.

NOTE:
Apache must be installed in order to install the Server Products.

6 Click the Next button.

The Apache License Agreement dialog box appears.

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Windows Server Installation
Installing the Windows Server Products

7 Read the license agreement. To accept the license agreement, select I accept the terms of the
license agreement, and then click the Next button.
The Choose Destination Location dialog box appears. By default, the files will be installed in
c:\Program Files\Avaya.
8 Perform one of the following steps:
• To install the files in the default folder, click the Next button.
• To change the folder where the files will be installed, click the Change button, specify the
folder you want to use, and then click the Next button.
The Apache HTTP Server Information dialog box appears.
9 Enter the following information:
• In the Network field, enter the network name.
• In the Server field, enter the server IP address.
• In the Administrator’s e-mail field, enter the e-mail address of the administrator. This
allows the system to notify the administrator if problems occur during the Apache
installation.
10 Click the Next button.
A dialog box appears stating that you need to disable IIS to continue the installation.
11 Click the Yes button to disable IIS.
The Ready to Install the Program dialog box appears.
12 Click the Install button.
The installation status bar appears. When Apache 2 is installed, the InstallShield Wizard
Complete dialog box appears.
13 Click the Finish button.
The Avaya Integrated Management Windows Server window appears. It provides the main menu.
14 Click Install Java Runtime Environment.
The Java 2 Runtime Environment License Agreement dialog box appears.
15 Read the license agreement. To accept the license agreement, select I accept the terms in the
license agreement, click the Next button.
The Setup Type dialog box appears. By default, Typical is selected.
16 Click the Next button.
After Java Runtime Environment is installed, the Install Shield Wizard Complete dialog box
appears.
17 Click the Finish button.
The Avaya Integrated Management Windows Server window appears. It provides the main menu.
18 Click Install Server Products.
The Welcome dialog box appears.
19 Click the Next button.
The Information dialog box appears.
20 Click the Next button.
The Avaya License Types dialog box appears.

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 Windows Server Installation
Installing the Windows Server Products

21 Read the license types. To accept the license types, click the Yes button.

NOTE:
You must accept the terms of the license types in order to continue with the installation.

The Choose Destination Location dialog box appears. By default, the files will be installed in
c:\Program Files\Avaya.
22 Perform one of the following steps:
• To install the files in the default folder, click the Next button.
• To change the folder where the files will be installed, click the Change button, specify the
folder you want to use, and then click the Next button.
The Select Features dialog box appears. This dialog box displays the applications and components
you can install.

NOTE:
Required Components, Network Management, and Home Page are grayed out. This
indicates that the wizard automatically installs these components. They cannot be
deselected. Deselect NMSI if you do not plan to integrate Fault and Performance Manager
with HP OpenView.

23 Make sure the applications you want to install are selected. Perform the following steps:
a Click Device Managers and then click the Change button. The Select Subfeatures dialog
box appears. By default, all Device Managers are selected.
b If you do not want to install a Device Manager, click the check box to deselect it, and then
click the Continue button.
The Select Features dialog box appears.

NOTE:
HP OpenView must be installed in order to install NMSI.

24 Click the Next button.

• If HP OpenView is not installed on the server, the Enter Network Management Server IP
Address dialog box appears. Go to Step 25.
• If HP OpenView is already installed on the server, the Installation Mode dialog box
appears. Perform one of the following steps:
— If you do not plan to run HP OpenView, select Network Management in
Standalone Mode (default), and then click the Next button. The Enter Network
Management Server IP Address dialog box appears. Go to Step 25.
— If you plan to run HP OpenView, select Network Management in HP OpenView
mode, and then click the Next button. The Enter Network Management Server IP
Address dialog box appears. Go to Step 25.
25 Enter the IP address of the Network Management server, and click the Next button.
The Enter VoIP Monitoring Manager Server IP Address dialog box appears.
26 Enter the IP address of the VoIP Monitoring Manager server, and click the Next button.
The Enter VoIP Monitoring Manager Server Port dialog box appears.

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Windows Server Installation
Installing the Windows Server Products

27 Enter the number of the RTCP Listen Port, and click the Next button.
The Database Installation dialog box appears. By default, VMM Integrated MSDE Database is
selected.

NOTE:
If you want to use a different SQL database, deselect VMM Integrated MSDE Database.

28 Click the Next button.

The Database Login Information dialog box appears.
29 Enter your login, password, and password confirmation, and click the Next button.
The Integrated Management Home Page Server IP Address dialog box appears.

NOTE:
You can click the Next button to skip the dialog boxes requesting IP addresses for
applications you are not installing.

30 Enter the IP address of the Integrated Management Home Page server, and click the Next button.
The Avaya MultiSite Administration Server IP Address dialog box appears.
31 Enter the IP address of the Avaya MultiSite Administration Server, and click the Next button.
This is a separate Linux computer.
The Enter Avaya Fault and Performance Manager Server IP Address dialog box appears.
32 Enter the IP address of the Avaya Fault and Performance Manager server, and click the Next
button. This server is a separate Linux computer.
The Enter Avaya Proxy Agent Server IP Address dialog box appears.
33 Enter the IP address of the Avaya Proxy Agent server, and click the Next button. This server is a
separate Linux computer.
The Enter Avaya Integrated Management Database Administration IP Address dialog box
appears.
34 Enter the IP address of the Avaya Integrated Management Database server, and click the Next
button. This server is a separate Linux computer.
The Enter Avaya Converged Communication Server IP Address dialog box appears.
35 Enter the IP address of the Avaya Converged Communication server, and click the Next button.
This is a separate Linux computer.
The Enter Avaya SCCAN Server IP Address dialog box appears.
36 Enter the IP address of the Avaya Seamless Converged Communication Across Networks server,
and click the Next button. This is a separate Linux computer.
The Enter Avaya Message Networking Server IP Address dialog box appears.
37 Enter the IP address of the Avaya Message Networking server, and click the Next button. This is a
separate Linux server.
The Setup Summary dialog box appears. It lists the applications that you selected to install.

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 Windows Server Installation
Installing the Windows Server Products

38 Click the Next button.

The installation status bar appears. When the installation is complete:
• If you selected VMM Integrated MSDE Database (as described in Step 27 and Step 28), a
message appears instructing you to reboot the computer and then install MSDE from the
Windows Server CD main menu. Go to Step 39.
• If you did not select VMM Integrated MSDE Database, the InstallShield Wizard Complete
dialog box appears. By default, Yes, I want to restart my computer now is selected. Go
to Step 47.
39 Click the OK button. The InstallShield Wizard Complete dialog box appears. By default, Yes, I
want to restart my computer now is selected.
40 Remove the CD from the drive, and then click the Finish button to restart the Windows server.
41 When the Windows server is restarted, re-insert the Avaya Integrated Management 2.1,
Windows Server CD into the CD-ROM drive.
The Avaya Integrated Management Windows Server window appears. It provides the main menu.
42 Click Install MSDE.
The Welcome dialog box appears.
43 Click the Next button.
A message appears stating MSDE database will be installed on Windows with mixed mode
security.
44 Click the OK button.
The Ready to Install the Program dialog box appears.
45 Click the Install button.
The MSDE Service Pack Installation Steps dialog box appears.
46 Perform the steps provided to download the latest service pack for MSDE. This download is
required for new installations only. When the download is complete, click the Next button.
After MSDE is installed, one of the following occurs:
• The InstallShield Wizard Complete dialog box appears. Go to Step 47.
• If VoIP Monitoring Manager was installed and the SNMP service is not installed on the
server, the Insert Disk dialog box appears. Perform the following steps:
a Remove the Windows Server CD from the CD-ROM drive.
b Insert the Microsoft Windows Operating System CD into the CD-ROM drive and
click the OK button.
c Follow the installation wizard prompts.
NOTE:
When prompted to install the SNMP service, you must configure a community name with
write-access. VoIP Monitoring Manager will attempt to initially connect using the
community name, private. For security reasons, it is recommended that a different
community name be chosen.

When completed, the InstallShield Wizard Complete dialog box appears.

d Remove the Microsoft Windows Operating System CD from the CD-ROM drive.
e On the InstallShield Wizard Complete dialog box for Integrated Management,
click the Finish button to restart the Windows server. Go to Step 48.

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Windows Server Installation
Installing the Windows Server Products

47 Remove the CD from the drive, and then click the Finish button to restart the Windows server.
48 Refer to the Avaya Integrated Management Home Page for documentation on the applications you
installed. Also, the latest versions of these books are available on the Avaya Support Web Site.
See How to Access Books on the Web on page 11. The documents are in PDF format. To view a
PDF, you must install Adobe Acrobat Reader on your computer. Adobe Acrobat Reader is
provided on the Windows Server CD.

NOTE:
Regularly check the Avaya Support Web Site for software updates.

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 Avaya ATM WAN Survivable Processor Manager Installation
Installing Avaya ATM WAN Survivable Processor Manager

6 Avaya ATM WAN Survivable

Processor Manager Installation

Installing Avaya ATM WAN Survivable Processor

Manager

Avaya ATM WAN Survivable Processor Manager is provided on a separate Windows Server CD. You
can install this product on the designated Integrated Management Windows server. To install Avaya ATM
WAN Survivable Processor Manager, you must use a Windows login that has Administrator privileges.
Then, complete the following steps:
1 Shut down all applications running on the computer.
2 Insert the Avaya ATM WAN Survivable Processor Manager, Windows Server CD into the CD
drive.
Wait a moment for the ATM WAN Survivable Processor Manager window to appear.
3 Click Install ATM WAN Survivable Processor Manager.
If the Java 2 Runtime Environment, SE v1.4.2 is not installed, the Java 2 Runtime Environment,
SE v1.4.2 License Agreement dialog box appears. Go to Step 4.
If the Java 2 Runtime Environment, SE v1.4.2 is installed, the Integrated Management Required
Components Setup Welcome dialog box appears. Go to Step 9.
4 Read the license agreement. If you accept the license agreement, click I accept the terms in the
license agreement, and then click the Next button.

NOTE:
You must accept the terms of the license agreement in order to continue with the
installation.

The Setup Type dialog box appears.

5 You are required to install the JRE version on this CD in order to run the Integrated Management
products. However, to avoid conflicts with other installed JRE versions, you need to turn off this
version as the default. Therefore, select the Custom option, and then click the Next button.
The Custom Setup dialog box appears.
6 Make sure Java 2 Runtime Environment is selected, and then click the Next button.
The Browser Registration dialog box appears. Microsoft Internet Explorer appears with a check
mark.
7 Click the Microsoft Internet Explorer check box to deselect this option and then click the Next
button. Leaving this option checked can potentially prevent other applications from launching
properly.
The JRE software is installed. A message box shows the status of the installation.
When the installation is complete, the InstallShield Wizard Completed dialog box appears.
8 Click the Finish button.
The Integrated Management Required Components Setup Welcome dialog box appears.

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Avaya ATM WAN Survivable Processor Manager Installation
Installing Avaya ATM WAN Survivable Processor Manager

9 At the Welcome dialog box, click the Next button.

The Choose Destination Location dialog box appears. By default, the files will be installed in
c:\Program Files\Avaya.
10 Perform one of the following steps:
— To install the files in the default folder, click Next.
— To change the folder where the files will be installed, click Browse, specify the folder you
want to use, and then click the Next button.
The Check Setup Information dialog box appears.
11 Click the Next button.
The ATM WAN Survivable Processor Manager Setup Welcome dialog box appears.
12 Click the Next button.
The Avaya License Types dialog box appears.
13 Read the license types. To accept the license types, click Yes.
The Choose Destination Location dialog box appears. By default, the files will be installed in
c:\Program Files\Avaya\ATM WAN Survivable Processor Manager.
14 Perform one of the following steps:
— To install the files in the default folder, click the Next button.
— To change the folder where the files will be installed, click Browse, specify the folder you
want to use, and then click the Next button.
The Select Components dialog box appears.
15 Put a check mark by the Avaya Integrated Management components you want to install and click
the Next button.
— Client: This can be installed on one or more computers. It is installed on the server
computer automatically when you install the server software.
— Server: This must be installed on a single computer only.
If you plan to install both client and server, click Server. This installs both.
16 Click the Next button.
The Enter Text dialog box appears.
17 Enter the computer name, host name, IP address, or fully-qualified domain name (FQDN) of the
ASPM Server Service host machine.
The FQDN is the host name followed by the IP domain name. For example:
dnapc1.department.company.com. If you do not know the IP address, you can find it as follows:
choose Start>Settings>Control Panel, double-click Network, click the Protocols tab, select
TCP/IP, click the Properties button, and then click the IP address tab.
18 Click the Next button.
The Enter Text dialog box appears.
19 Enter the number of the port through which the ATM WAN Survivable Processor Manager server
software will communicate with the ATM WAN Survivable Processor Manager clients and other
devices.
20 Click the Next button.
The Check Setup Information dialog box appears.

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 Avaya ATM WAN Survivable Processor Manager Installation
Installing Avaya ATM WAN Survivable Processor Manager

21 Click the Next button.

The InstallShield Wizard Complete dialog box appears.
22 Click Yes, I want to restart my computer, and then click Finish.
When the computer restarts, the Avaya Integrated Management server software will start
automatically. When the client is first started, it displays the first screen that must be completed to
configure Avaya Integrated Management. See “Specifying the Main Server” in Chapter 7 of
Avaya ATM WAN Survivable Processor Manager Configuration, document number 555-233-223.
23 Click OK.
24 You can now install the ATM WAN Survivable Processor Manager client on other computers in
your network, using the same process.

NOTE:
Regularly check the Avaya Support Web Site for software updates.

Advanced Converged Management Installation and Upgrade 47

July 2004
Avaya ATM WAN Survivable Processor Manager Installation
Installing Avaya ATM WAN Survivable Processor Manager

48 Advanced Converged Management Installation and Upgrade

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 Windows Client Installation
Windows Client CD

7 Windows Client Installation

Windows Client CD

The Windows Client CD contains products that you install directly onto the PCs. After the Windows
server installation is completed (see Chapter 5, “Windows Server Installation”), you can also download
and install the same products provided on this CD from the Avaya Integrated Management Home Page.

The Windows Client CD contains the following Integrated Management products:

• Avaya Site Administration
• Avaya Voice Announcement Manager
• Avaya VoIP Monitoring Manager (90-day trial)
• Avaya VoIP Monitoring Manager (client) – This option is available only for the Enhanced
Converged Management and Advanced Converged Management offers.

The Windows Client CD also contains the following components:

• Java Runtime Environment
• Adobe Acrobat Reader (required to view documents)

Windows Client PC Requirements

Table 7 provides the requirements for the Windows client PC.

Table 7: Windows Client PC Requirements

Component Recommended Comments

Operating System Microsoft Windows 2000, Windows
XP Professional, or Windows 2003
Processor 600 MHz Pentium®
Hard Drive 1 GB Required to install all of the
client components.
Memory 256 MB RAM
Monitor SVGA Required for Avaya support.
Network Connectivity TCP/IP 10/100 Network Card
Modem 56K Modem Optional. May be needed for
remote access to the client PC.
CD-ROM Drive Required Needed for installation.
Web Browser Internet Explorer 6.0 Required to access the
Integrated Management Home
Page and web-based clients.

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Windows Client Installation
Installing the Windows Client Products

Installing the Windows Client Products

The procedure to install or upgrade the contents of the Windows Client CD is generally the same.
1 Close all open windows and applications.
2 Insert the Avaya Integrated Management 2.1, Windows Client CD into the CD-ROM drive.
The Avaya Integrated Management Windows Client window appears. It provides a main menu.

NOTE:
Install Acrobat Reader if it is not already installed on the computer.

3 Click Install Java Runtime Environment.

The Java 2 Runtime Environment License Agreement dialog box appears.
4 Read the license agreement. To accept the license agreement, select I accept the terms in the
license agreement, click the Next button.
The Setup Type dialog box appears. By default, Typical is selected.
5 Click the Next button.
After Java Runtime Environment is installed, the Install Shield Wizard Complete dialog box
appears.
6 Click the Finish button.
The Avaya Integrated Management Windows Client window appears. It provides the main menu.
7 Click Install Client Products.
The Welcome dialog box appears.
8 Click the Next button.
The Avaya License Types dialog box appears.
9 Read the license types. If you accept the license types, click the I accept the terms of the license
agreement option button, and then click the Next button.

NOTE:
You cannot install the Avaya Integrated Management products unless you accept the
license types.

The Choose Destination Location dialog box appears. By default, the applications will be
installed in c:\Program Files\Avaya.
10 Perform one of the following steps:
• To install the applications in the default folder, click the Next button.
• To change the folder where the applications will be installed, click the Change button,
specify the folder you want to use, and then click the Next button.
The Select Features dialog box appears. This dialog box displays the applications and components
you can install.

NOTE:
Select VoIP Monitoring Manager Trial to install the client and server components that
allow you to preview the product for 90 days. Select VoIP Monitoring Manager Client if
the VoIP Monitoring Manager server components are installed on the Windows server.

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 Windows Client Installation
Installing the Windows Client Products

11 Make sure the applications you want to install are selected, and then click the Next button.
12 Perform one of the following steps:
• If you are installing the VoIP Monitoring Manager, the Enter VoIP Monitoring Manager
Server IP Address dialog box appears. Go to Step 13.
• If you are not installing the VoIP Monitoring Manager, the Enter Avaya Integrated
Management Server IP Address dialog box appears. Go to Step 15.
13 Enter the IP address of the VoIP Monitoring Manager server, and then click the Next button.
• If you are installing VoIP Monitoring Manager Trial, the Enter VoIP Monitoring
Manager Server Port dialog box appears. Go to Step 14.
• If you are installing VoIP Monitoring Manager Client, the Avaya Integrated
Management Server IP Address dialog box appears. Go to Step 15.
14 Enter the number of the RTCP Listen Port, and then click the Next button.
The Enter Avaya Integrated Management Server IP Address dialog box appears.
15 In the Enter Avaya Integrated Management Server IP Address dialog box, enter the IP address of
the Avaya Integrated Management Home Page server, and then click the Next button.
The Start Copying Files dialog box appears.
16 Click the Next button.
The Setup Status message box appears showing the status of the installation. When the
installation is complete, the InstallShield Wizard Complete dialog box appears.
17 Remove the CD from the drive, and then click the Finish button to restart the Windows client.
18 If you are installing Avaya VoIP Monitoring Manager on a PC that does not have Windows SNMP
Service running, a request for the Windows Operating System CD will appear at the end of the
installation. Finish this installation and then install the SNMP Service from the Windows
Operating System CD.

NOTE:
When prompted to install the SNMP service, you must configure a community name with
write-access. VoIP Monitoring Manager will attempt to initially connect using the
community name, private. For security reasons, it is recommended that a different
community name be chosen.

You can access the products by selecting Start > Programs > Avaya. For more information about an
Avaya Integrated Management product, access the online help after you start the application.

NOTE:
Regularly check the Avaya Support Web Site for software updates.

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Windows Client Installation
Installing the Windows Client Products

52 Advanced Converged Management Installation and Upgrade

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 Avaya Mailbox Manager
About Mailbox Manager

8 Avaya Mailbox Manager

About Mailbox Manager

Avaya Mailbox Manager for the Avaya S3400 Message server is a Windows interface for performing
moves, adds, and changes on the Message Storage Server (MSS) component. The software maintains an
off-line database of your subscriber and class of service data. You make your changes to subscribers and
classes of service in this interface, and it sends the changes to your MSS.

For more information about Avaya Mailbox Manager, see the following books:
• Getting Started Guide
• User Guide
These books are available from the User Documents page, which is on the Avaya Integrated Management
Home Page.

Launching Mailbox Manager

The Avaya Mailbox Manager option is available from the Launch Products page, which is on the Avaya
Integrated Management Home Page. In order to launch Mailbox Manager from the Launch Products
page, you must:
• Install Avaya Site Administration and/or Avaya Voice Announcement Manager which are
provided on the Windows Client CD. (See Chapter 7, “Windows Client Installation”.) The
installation of at least one of these products automatically installs the components required to
launch the Mailbox Manager from the Avaya Integrated Management Home Page.
• Install Avaya Mailbox Manager on your PC. Installation software for Mailbox Manager is
included on the Avaya Modular Messaging Installation CD that comes with the Avaya S3400.
Follow the single-user instructions provided in the Mailbox Manager Getting Started Guide.
• Complete the licensing procedure as described in “Licensing Mailbox Manager.”

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Avaya Mailbox Manager
Licensing Mailbox Manager

Licensing Mailbox Manager

When you install Avaya Mailbox Manager, a single-user license is created. If your organization also
manages other Avaya legacy message servers that are supported by Mailbox Manager (for example, Octel
250/350, Octel 200/300, or Intuity AUDIX) you may already have Mailbox Manager licenses for those as
well. You can combine the licenses for these systems into one license and manage them from one
interface if you upgrade those licenses to Mailbox Manager 5.0.

NOTE:
If you plan to use the Mailbox Manager to manage your Messaging Services system along
with Octel 250/350, Octel 200/300, or Intuity AUDIX system, then you cannot run
Mailbox Manager from the Messaging Application software.

To get a combined license for all of your Avaya message servers, do the following:
1 Install Mailbox Manager for your Avaya S3400 by following the single-user instructions provided
in the Mailbox Manager Getting Started Guide.
2 Locate your license file C:\MBMData\Config\Config.2nl.
3 Send an e-mail to [email protected] requesting the license. You will need to include a copy
of your license file and identifying numbers for your legacy systems, as follows:
• Octel 200/300 with system software 2.0 or newer — system serial number and current
system software version.
• Octel 250/350 with system software 2.0 or newer — system serial number (also known as
VPMOD serial number) and current system software version.
• Intuity AUDIX with system software 4.4 or newer — system serial number, current
system software version, and model type. (MAP 40 and MAP 100 were sold with bundled
licenses. MAP 5 is supported by Mailbox Manager but did not include a license.)

54 Advanced Converged Management Installation and Upgrade

July 2004
 Index
Symbols

Index

Symbols M

>, meaning of in text, 7 Mailbox Manager

defined, 53
launching, 53
licensing, 54
A

Advanced Converged Management

CDs, 16 P
definition, 13
Avaya prerequisites, for installing, 7
resources, 16
support web site, 11
Avaya Site Administration, 49, 53
Avaya Voice Announcement Manager, 49, 53 R

requirements
Linux server, 20
B Solaris server, 32
Windows server, 38
bold text, meaning of, 7 Resources
Customized Management Solutions for Avaya Inte-
grated Management, 9
resources
C Avaya Network Management Software Systems Sup-
port Group (NMSSS), 9
contact information for Avaya, 10 Avaya Remote Network Integration Services
courier font, meaning of, 7 (RNIS), 8
Avaya Technical Service Organization (TSO), 9
Avaya Technology and Consulting (ATAC), 8
Customized Management Solutions for Avaya Inte-
F grated Management, 9

feedback about this book, 11

S

I Solaris Server CD, 31

installation
ATM WAN Survivable Processor Manager, 45 T
Linux server, 22
Windows client, 50
Windows server, 39 typographical conventions, 7
Integrated Management Products, 14

W
L
Windows Client CD
Linux Server CD, 19 contents, 49
Windows Server CD
contents, 37
device managers, 37
network management applications, 37

Advanced Converged Management Installation and Upgrade 55

July 2004
Index
W

Windows Server CDs, 37

ATM WAN Survivable Processor Manager, 45
Directory Enabled Management, 37

56 Advanced Converged Management Installation and Upgrade

July 2004