--- Conversation on 11/24/2024 ---

Xfinity Assistant (05:54 pm): Total balance due: $64.70\nPast due balance: $54.75

Xfinity Assistant (05:54 pm): I checked the status of your account and
unfortunately, there aren't any options to offer you. If you can't pay your past
due balance, your service will be suspended on December 04, 2024.If you'd like to
make a payment now, I can direct you to the payment page within My Account.

Tristin (05:54 pm): Learn about Affordable Connectivity Program

Xfinity Assistant (05:54 pm): Get the latest information about the Affordable
Connectivity Program (ACP) on our website.

--- Conversation on 12/14/2024 ---

Xfinity Assistant (04:14 pm): Thanks for making your $64.70 payment to Xfinity!
Your confirmation number is 19531582353. To review your bill and payment
details, sign up for automatic payments or paperless billing, you can go here:
https://customer.xfinity.com/billing/services TxtHelpOrStopMsg&DataRatesMa
yApply

Xfinity Assistant (06:09 pm): Hi, Xfinity here! Please provide feedback on your
most recent experience with Xfinity.\n\nThinking about your online interaction, how
likely are you to recommend Xfinity to friends & family? Reply from 0 Not at
all Likely to 10 Extremely Likely.\n\nMsg&DataRatesApply. STOP to end survey
msgs.

--- Conversation on 12/17/2024 ---

Xfinity Assistant (03:25 am): Good evening, Tristin. I'm Xfinity Assistant, here to
answer your questions as quickly as possible. If I can't find what you're looking
for, I'll get you to a live agent. To get started, ask me a question or pick an
option.

Xfinity Assistant (03:25 am): Si deseas ayuda en español, deberás configurar el

idioma de tu dispositivo o navegador preferido al español.

Xfinity Assistant (03:25 am): We received the recent payment you made.

Tristin (03:26 am): Unknown devices connected

Xfinity Assistant (03:26 am): Here is your Wifi network name and password.WiFi
Network: ElectricTowelPassword: Boat7764How else can I help?

Tristin (03:27 am): Random devices connected to my WiFi

Xfinity Assistant (03:27 am): Here is your Wifi network name and password.WiFi
Network: ElectricTowelPassword: Boat7764How else can I help?

Tristin (03:27 am): Troubleshoot internet connection

Xfinity Assistant (03:27 am): There are no outages in your area so I can help
troubleshoot your internet connection.I'll run a few checks on your internet as we
troubleshoot. Are you ready to continue?

Tristin (03:27 am): Yes, continue

Xfinity Assistant (03:27 am): Can you please tell me the type of issue you're
experiencing with your connection?

Xfinity Assistant (03:27 am): Let me know how else I can help. You can ask me a new
question or select one of the options below.

Tristin (03:27 am): Troubleshooting

Xfinity Assistant (03:27 am): What are you having trouble with?

Tristin (03:28 am): Internet

Xfinity Assistant (03:28 am): There are no outages in your area so I can help
troubleshoot your internet connection.I'll run a few checks on your internet as we
troubleshoot. Are you ready to continue?

Tristin (03:28 am): Not right now

Xfinity Assistant (03:28 am): OK. You can ask me for help troubleshooting again
later if you want.

Xfinity Assistant (03:28 am): Do you need help with anything else?

Tristin (03:28 am): Yes, I need more help

Xfinity Assistant (03:28 am): OK. Let me know how else I can help.

Xfinity Assistant (03:28 am): You can ask me a new question or select from one of
the options below.

Tristin (03:28 am): I need help

Xfinity Assistant (03:28 am): You can ask me questions about your bill, account,
and troubleshooting service issues.

Tristin (03:28 am): Something else

Xfinity Assistant (03:28 am): Let me know how else I can help. You can ask me a new
question or select one of the options below.

Tristin (03:28 am): Troubleshooting

Xfinity Assistant (03:28 am): What are you having trouble with?

Tristin (03:29 am): Internet

Xfinity Assistant (03:29 am): There are no outages in your area so I can help
troubleshoot your internet connection.I'll run a few checks on your internet as we
troubleshoot. Are you ready to continue?

Tristin (03:29 am): Not right now

Xfinity Assistant (03:29 am): OK. You can ask me for help troubleshooting again
later if you want.

Xfinity Assistant (03:29 am): Do you need help with anything else?

Tristin (03:29 am): Yes, I need more help

Xfinity Assistant (03:29 am): OK. Let me know how else I can help.

Xfinity Assistant (03:29 am): You can ask me a new question or select from one of
the options below.

Tristin (03:29 am): Agent

Xfinity Assistant (03:29 am): Thanks, I can help with most issues, but I'll put you
in touch with an agent if you need more assistance. What do you need help with
today?

Tristin (03:29 am): Internet questions

Xfinity Assistant (03:29 am): How can I help you with your Internet service?

Tristin (03:29 am): Chat with an agent

Xfinity Assistant (03:29 am): Got it. I'll put you in touch with a live agent now.

Agent (03:29 am): Hi, my name is Lakshmi. Your chat has connected to next available
agent from repairs team. I see that you are facing issues with your internet
services and looking for a tech am I right?

nullnullAgent (03:32 am): I got you, let me check that for you! 161 Lilly Rd, Honey
Brook, PA 19344 it's the service address you are referring to am I right?

nullnullAgent (03:34 am): Thanks for confirming, I see there is already a modem
added on your account and the mac address 926C4D447A76 you have is not able to
find out the details, could you please recheck and share the hfc mac address along
with model number?

nullAgent (03:40 am): Thanks for letting me know Tristin, and it's the device mac
address 10:33:BF:11:01:07 which you are referring right?

nullnullnullAgent (03:46 am): I got you! Thanks you so much for brining this to our
attention!!I have updated these details to my dedicated account security team and
we are checking with issues! and to block the unauthorized devices and secure your
information. The expected time would take 1-3 hours to complete the communicating
with modem and uploading the secured bootfiles! Also ensure that you keep this chat
active for the troubleshooting, and you can leave this to me I'm here working on
it. You are all set now!! The troubleshooting is in process so if it's interrupted
the entire process might gets lost and we may have to restart the progress again.
So you just need to keep this chat active here and you can do your work and ensure
not to close the chat window.

nullAgent (03:47 am): Anything for valuable customer like you :)

Agent (04:00 am): Not to rush you are we still connected?

nullAgent (04:02 am): Thank you for contacting Xfinity Support. My name is Anmol
your Xfinity repair Ambassador for today. It will be a great pleasure to assist you
today. May I have your first and last name of awesome customer :)

nullAgent (04:04 am): Hope you are doing well Tristin ?

nullAgent (04:04 am): I'm glad to hear that :)

nullAgent (04:05 am): You are very welcome :)

nullAgent (04:08 am): Tristin, as I have checked your concern is regarding Internet
security . Right ?

nullAgent (04:09 am): Thank you for confirming .

nullAgent (04:12 am): Tristin, I can see that your Internet is safe and secure
however you can enable the advance security on the modem as well .

Agent (04:12 am): Also, I can see that you currently have a 75 Mbps internet speed.
May I ask how many devices can connect with that internet speed at the same time?

--- Conversation on 12/20/2024 ---

Xfinity Assistant (03:40 am): Good evening, Tristin. How can I help you today? You
can ask me questions like \"Why are there new charges on my bill?\" or \"What is my
account number?\". Or, you can pick an option.

Xfinity Assistant (03:40 am): Si deseas ayuda en español, deberás configurar el

idioma de tu dispositivo o navegador preferido al español.

Xfinity Assistant (03:40 am): We received the recent payment you made.

Tristin (03:40 am): Manage my account

Xfinity Assistant (03:40 am): Your plan includes Xfinity Internet service.\n\n

Xfinity Assistant (03:40 am): How can I help you with your plan?

Tristin (03:41 am): Suspicious log ins

Xfinity Assistant (03:41 am): As an xFi Complete customer, in addition to xFi

Advanced Security, you also get Advanced Security on the go included with your
service. Advanced Security is a more personalized home network security
solution that helps protect all the devices connected to it. Advanced Security
on the go provides safe browsing and data protection to your mobile device wherever
you connect out of home. You can manage both in the Xfinity App.
  How can I help you? 

Tristin (03:41 am): Online security issues

Xfinity Assistant (03:41 am): Phishing is a method used by internet scammers who
imitate real companies in email messages.Comcast will never ask for a customer's
personal information (date of birth, social security number, credit card number,
etc.), password, or billing information via email.If you think you've received a
phishing email or other type of scam, click the \"Report an online security issue\"
button to go directly to our report abuse website.