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PowerEdge Corrective Maintenance Module1 - Supplement Guide

The Dell PowerEdge Corrective Maintenance training aims to equip Technical Support and Field Service Engineers with essential knowledge about PowerEdge servers, covering service practices, challenges, and component management. The training is structured into four modules, focusing on server architecture, component analysis, replacement, and troubleshooting. It also distinguishes between monolithic and modular server designs and highlights the importance of understanding server touch points for effective maintenance.

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111 views5 pages

PowerEdge Corrective Maintenance Module1 - Supplement Guide

The Dell PowerEdge Corrective Maintenance training aims to equip Technical Support and Field Service Engineers with essential knowledge about PowerEdge servers, covering service practices, challenges, and component management. The training is structured into four modules, focusing on server architecture, component analysis, replacement, and troubleshooting. It also distinguishes between monolithic and modular server designs and highlights the importance of understanding server touch points for effective maintenance.

Uploaded by

Ra Yuth
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Shalinishree Bm

Dell PowerEdge Corrective Maintenance - Module 1:


Supplement Guide

Copyright © 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their
respective owners.

Audio Scripts
Lesson 1 of 1

Audio Scripts
Shalinishree Bm

Objectives
Welcome to the PowerEdge Corrective Maintenance training.

This training aims to provide Technical Support Engineers and Field Service Engineers a
foundational knowledge of the service considerations for PowerEdge servers.

Why is this training offered and provided in an On-Demand modality? This gives you the flexibility
to consume training as per your job schedule. Additionally, the training provides you all key
information in a downloadable format for later reference. This training is designed and balanced
with lessons that are key to your role while others are good to know for holistic knowledge
building or refreshing. For more information and feedback regarding the decision on the modality
and training assignment to you or your role, contact your organization training assignment
coordinator. Now, I'll hand it over to Rayan. Periodically, Rayan will enter the training to provide
explanations in some areas. Good day, Rayan.

Hello. You'll hear from me throughout the Corrective Maintenance modules. First let's see what
each of the four training modules cover. The training begins with this module (Module 1). Module 1
explores the PowerEdge landscape, services practices and service challenges. Module 2 and
Module 3 focus on server components. In Module 2 you'll see areas related to processors,
memory, and drives. Module 3 covers power, cooling, networking cards, and risers. The final
module (Module 4) takes a look at the characteristics of each server class and then explores
different basic troubleshooting areas.
Let's take a look at the overall training objectives. After completing the four modules, you will be
able to:

Distinguish the service differences in system board architecture.

Analyze the service considerations of the PowerEdge server components.

Replace components.

And Perform foundational troubleshooting.

Common Management Tools


This training lesson covers the applications used to manage PowerEdge servers.

The graphics illustrates the variety of management applications the organizations can use. The

most common is the iDRAC.

Many organizations have various applications to manage and monitor their data centers. AI
optimized servers often use different management applications to perform different functions.

No single management application can provide all the server management points. Consider an XE

server with NVIDIA GPUs; the administrator can monitor the GPUs from the iDRAC UI, or update
the firmware. The GPUs are connected to the PCIe Switch Board (PSB), but an administrator is
unable to update the firmware on the PSB using the iDRAC itself. Instead PSB needs to be
updated from the operating system.

Monolithic compare with Modular (pre-17G)


Let's compare monolithic and modular system boards in Pre-17G Servers. Engineers should
understand the complexities of the types of server architecture.

For example, replacing a backplane in a monolithic server requires sliding the server into the
service position and performing the replacement.

On a modular server like the C62 20 that is located in the C6000 chassis, the backplane is part of
the chassis and not the individual sled.

Rack servers such as the R8 60 use the monolithic-type system board. Modular-type system

boards are used in blades such as the C66 20.

The graphic shows the servers with many of the cables and components removed.

Monolithic servers can have a greater number of DIMM slots per CPU. The example shows 16
DIMM slots per CPU compared with eight DIMM slots on a modular system board.

Also, CPU sockets are positioned in a different fashion.

Typically, monolithic systems have more storage and riser configurations. A modular chassis such
as the C6600 with four sled servers, such as C66 20, may have a more dense compute footprint
per rack U. For example, a 2U, R760 has 2 CPU sockets and 32 DIMM slots whereas a 2U C6600

chassis with four blades has eight CPU sockets and 64 DIMM slots.

Touch Points
Let's take a moment to define the server touch points. I'll use an R7 70 server to illustrate. The two
touch point colors are blue and orange. The significance of the color is the serviceability of the

component.

Engineers can remove and swap components with orange touchpoints while the server has power.
These components are hot swappable components. Typical hot swap components include drives,
PSUs, and fans. Service engineers must use caution when hot swapping components. For
example, hot swapping a drive when another drive is failed can cause data loss. The graphic
indicate the orange lift points for the fans.

Components with blue touchpoints are those components that are not hot swappable. Common
blue touchpoints include cable pull tabs, thumbscrews, grip points, and lifting handles. The
graphic shows the blue system board lift handle, cable guide channel thumbscrew, and the riser
grip points.

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