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76.sentiment Analysis in Emergency Calls For Exploring Natural Language Processing For Enhanced Police Dispatch Services

This document discusses a novel sentiment analysis method for emergency calls, aimed at enhancing police dispatch services by integrating emotional context with factual data. The proposed system utilizes Maximum Entropy Discrimination Latent Dirichlet Allocation (MEDLDA) to improve urgency detection and resource allocation based on the caller's emotional tone. It addresses the limitations of existing systems that overlook emotional cues, emphasizing the importance of real-time adaptation and ethical considerations in data processing.

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46 views2 pages

76.sentiment Analysis in Emergency Calls For Exploring Natural Language Processing For Enhanced Police Dispatch Services

This document discusses a novel sentiment analysis method for emergency calls, aimed at enhancing police dispatch services by integrating emotional context with factual data. The proposed system utilizes Maximum Entropy Discrimination Latent Dirichlet Allocation (MEDLDA) to improve urgency detection and resource allocation based on the caller's emotional tone. It addresses the limitations of existing systems that overlook emotional cues, emphasizing the importance of real-time adaptation and ethical considerations in data processing.

Uploaded by

marvelloki51
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Sentiment Analysis in Emergency Calls for Exploring Natural

Language Processing for Enhanced Police Dispatch Services


Abstract
This talk explores a novel method of sentiment analysis in emergency calls, emphasising how
it may be used to improve police dispatch operations. By combining the advantages of joint
sentiment-topic detection and Maximum Entropy Discrimination Latent Dirichlet Allocation
(MEDLDA), the suggested methodology aims to offer a thorough comprehension of the
emotional and contextual aspects of emergency calls. By combining Latent Dirichlet
Allocation and Maximum Entropy Modelling, MEDLDA provides an advanced study of
latent subjects. By concurrently recognising important topics or issues stated in emergency
calls, the joint sentimenttopic identification improves on standard sentiment analysis.
Notably, the goal of this method is to optimise resource allocation based on recognised
themes and determine the urgency and intensity of issues depending on the caller's emotional
tone. This will help police dispatch systems become more successful. The ethical issues of
privacy protection and bias reduction are emphasised while the conversation tackles problems
like data quality and real-time processing. To further improve the adaptability of the model,
future directions include multimodal integration and continuous learning techniques. The
suggested approach has the potential to transform sentiment analysis in emergency calls,
improving public safety and the effectiveness of police response systems in the process

Existing System:
The current system used in emergency call processing is heavily reliant on extracting factual
data, such as the location and nature of the emergency, without fully accounting for the
emotional state of the caller. Although this data-driven approach works in many situations, it
has significant limitations, particularly in scenarios where emotions play a vital role. The
system focuses primarily on objective information, which may not capture the urgency or
intensity conveyed by emotional cues like fear, distress, or panic. As a result, the dispatch
response may not always be appropriate, potentially leading to delayed or inadequate
responses.
Disadvantages of the Existing System:
1. Lack of Emotional Understanding: The current system does not consider the
emotional state of the caller, which is crucial in determining the urgency of an
emergency.
2. Inadequate Urgency Detection: The system may fail to prioritize emergencies based
on emotional signals, leading to suboptimal resource allocation.
3. Insensitive to Real-Time Changes: It cannot adapt to dynamic emotional shifts in a
caller's tone or urgency throughout the conversation.
4. Over-reliance on Objective Data: The existing framework focuses solely on factual
data, ignoring the emotional context, which could be pivotal in certain emergencies.
Algorithms:
 Latent Dirichlet Allocation (LDA) for topic modeling.
 Naive Bayes for classification.
 Basic Support Vector Machines (SVM) without emotional context considerations.

Proposed System:
The proposed system aims to revolutionize emergency call sentiment analysis by integrating
joint sentiment-topic detection using the Maximum Entropy Discrimination Latent Dirichlet
Allocation (MEDLDA) model. This system not only captures the factual details of emergency
calls but also interprets the emotional undertones expressed by the caller. By combining
sentiment analysis with topic detection, it provides a more nuanced understanding of both the
caller's emotional state and the nature of the emergency. This dual-layered analysis allows
emergency dispatch teams to better assess the situation and prioritize responses accordingly,
ensuring a more empathetic and efficient service.
Advantages of the Proposed System:
1. Enhanced Emotional Interpretation: The system can detect and analyze the
emotional state of the caller, providing a deeper understanding of the situation.
2. Improved Urgency Detection: By analyzing both sentiment and topic, the system
can better gauge the intensity and seriousness of the emergency.
3. Real-Time Adaptation: The model can adapt to changes in emotional tone during the
call, improving the accuracy of the response.
4. Optimized Resource Allocation: With a better understanding of both the factual and
emotional context, the system can prioritize emergencies more effectively.
Algorithms:
 Maximum Entropy Discrimination Latent Dirichlet Allocation (MEDLDA) for joint
sentiment-topic modeling.
 Support Vector Machines (SVM) with maximum margin techniques for improved
classification.
 Joint Sentiment-Topic (JST) models for integrating emotional tone into topic
modeling.
 Random Forest classifier

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