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Case Study

This case study examines the impact of technology on manufacturing and service operations, highlighting the benefits, challenges, and types of technology that enhance operational efficiency. Key concepts include hard and soft technology, computer-integrated manufacturing systems, and the importance of technology in quality control and service delivery. While technology offers increased efficiency and competitive advantages, challenges such as high costs and workforce adaptation must be addressed for successful integration.

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kyle zambale
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6 views2 pages

Case Study

This case study examines the impact of technology on manufacturing and service operations, highlighting the benefits, challenges, and types of technology that enhance operational efficiency. Key concepts include hard and soft technology, computer-integrated manufacturing systems, and the importance of technology in quality control and service delivery. While technology offers increased efficiency and competitive advantages, challenges such as high costs and workforce adaptation must be addressed for successful integration.

Uploaded by

kyle zambale
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Case Study: Technology And Operations Management

Overview
This case study explores the role of technology in enhancing manufacturing and service
operations. It examines the benefits, challenges, and types of technology that strengthen the
value chain and improve operational efficiency.

Key Concepts
1. Types of Technology
o Hard Technology: Equipment and devices that perform tasks in producing and
delivering goods and services.
o Soft Technology: Internet applications, software, and information systems used
for data analysis and operational facilitation.
2. Computer-Integrated Manufacturing Systems (CIMS)
o Integrates hardware, software, database management, and communication
systems to automate production.
o Examples:
 Numerical Control (NC) Machines: Tools programmed to replicate
machinist skills and produce complex shapes.
 Robotics: Programmable machines that handle materials or tools to
execute various tasks.

Application of Technology in Operations


1. Manufacturing Efficiency
o Selecting the appropriate technology for production is critical.
o Configuring machines and employees efficiently to optimize workflow.
o Continuous training of the workforce to operate new technologies.
o Improving process performance and ensuring timely delivery.

2. Quality Control
o Integrating automated systems helps in maintaining high standards of product
quality.
o Real-time monitoring and data collection ensure defects are detected early in the
process.
3. Service Industry Impact
o Technology enhances service delivery by automating scheduling, resource
management, and customer interactions.
o Information systems improve decision-making and customer service.

Benefits of Technology in Operations Management


1. Increased Efficiency: Automation reduces production time and human error.
2. Cost Reduction: Streamlined processes and reduced waste lower operational costs.
3. Enhanced Quality: Consistent quality control ensures fewer defects.
4. Competitive Advantage: Innovative use of technology strengthens market position.
Challenges of Using Technology
1. High Initial Costs: Investments in equipment and software can be substantial.
2. Workforce Adaptation: Training employees to use new technologies requires time and
resources.
3. Maintenance and Upgrades: Continuous improvements and maintenance are necessary
to keep up with technological advancements.

Conclusion
Technology is a critical enabler in modern operations management, offering significant
advantages in efficiency, quality, and competitiveness. However, successful integration requires
strategic planning, investment, and continuous improvement.

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