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Creating an accountable workplace requires every team member to embrace accountability as a core value, as individual accountability impacts the entire team's performance. Effective modeling of accountability behaviors, front-loading expectations, and fostering teamwork are essential strategies to cultivate a culture of accountability. The accountability cycle, which includes establishing goals, delegating responsibilities, monitoring progress, and providing feedback, further reinforces individual and collective accountability within the organization.

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10 views4 pages

Mod 2

Creating an accountable workplace requires every team member to embrace accountability as a core value, as individual accountability impacts the entire team's performance. Effective modeling of accountability behaviors, front-loading expectations, and fostering teamwork are essential strategies to cultivate a culture of accountability. The accountability cycle, which includes establishing goals, delegating responsibilities, monitoring progress, and providing feedback, further reinforces individual and collective accountability within the organization.

Uploaded by

tania.smit
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Module 2: Creating an Accountable Workplace

To build an accountable workplace, it is imperative that every


member of the team is an accountable employee. One
employee’s lack of accountability will damage the rest of the
team. Other employees are dependent on the work you
produce, so it is evident that failing to produce adequate results
will cause the other members to suffer as well. An accountable
workplace is one in which every individual makes accountability
a core value. Employees are aware of the importance of taking
ownership and responsibility for their position, and how this initiative will help to further the business.

Modeling Accountability
Modeling specific behaviors has a powerful effect on human development. It is a
form of social or observational learning, which influences other individuals.
Thus, if we want to be successful in influencing others to become more
accountable, it is important to understand how to effectively model
accountability. It is essential to model traits that are valuable to the workplace.

It is critical to be conscious of what behaviors we are modeling to others. The


behaviors modeled in the workplace can either make or break the business.
Modeling good accountability requires actually having good accountability skills. Accountable people
have a mindset that strives for achievement. They understand what their accountabilities are, and are
committed to their self, customers, work team, and everyone around them.

Modeling accountability includes demonstrating skills and behaviors to others, including:

 Always being punctual and prepared


 Acknowledging and correcting mistakes, and using these mistakes as a learning tool
 Staying loyal to commitments, and keeping promises
 Having an ownership mentality, rather than a victim mentality
 Receiving satisfaction from accomplishment, rather than praise from others
 Controlling their own fate

Valuing Accountability
To give value to something means to consider the degree
of importance. Values are important in the creation of
success and building a vision. Every workplace should include accountability as a core value. This entails
more than just doing our jobs, but making it a value to do better and honor commitments to others,
even when problems arise. Enforcing accountability as a core value will encourage employees to stay
devoted, work hard, and produce exceptional results. Employees should be aware of accountability
being a core value to the business, and this principle should be reinforced over time.

The Front-Loading Benefits


Front-loading will help to boost a culture of accountability. It is
the process of setting clear expectations and guidelines at the
beginning of any process. It is beneficial to front-load
accountability during the hiring process, and address personal
accountability experiences. Front-loading helps to provide
specificity, give individuals a strong insight on expectations and
goals, and create ownership. Employees will feel more
confident and agree to take on responsibility if they are aware
of what the responsibility entails and why.

Front-loading accountability will generate a successful, organized business. By ensuring clear


expectations and directions, this will remove surprises, confusion, and misunderstandings on what the
employee is supposed to be working on. Employees will also gain confidence in understanding their
purpose or role. Clear expectations will help to increase job satisfaction, engagement and productivity.

Accountable employees will frequently question how they are doing, and request feedback on their
performance. Front-loading is beneficial in strengthening the confidence and performance in
accountable employees. It helps to provide insight on knowing when they have met expectations and
reached favorable outcomes.

Teamwork
Effective teamwork is essential for the growth of a business. In
the workplace, teamwork is the collaborative efforts of each
team member that assemble to meet the company’s goals.
Teamwork requires accountability to ensure that the work is
balanced amongst colleagues, and that each team member will stay loyal to their obligations. An
accountable team will create a winning work environment.

Teamwork means that everyone is working together, allowing more opportunities to arise. A powerful
team is built on open communication, clear directions, defined goals, as well as shared goals. Each
individual should be made aware of their worth and importance in the workplace, and what it means to
be part of a team. You cannot simply rely on other team members to get the job done. It takes the
different strengths and commitments from each individual to produce a superior outcome. Team
members should support and encourage one another. Teamwork is not achievable without
accountability, and in turn, lack of teamwork will create hardships and failures to the business.

The Accountability Cycle


The cycle of accountability acknowledges the relationship between
responsibility, ownership and answerability. The practice of accountability
follows a particular sequence of events, in which there is a strong
connection between each component in the cycle. It is effective in creating
empowerment and expanding personal growth.

Let’s break down the cycle.

Establishing goals and expectations- The cycle begins by establishing goals and expectations for the
business, including defining the mission and action plans.

Delegation/Creating Ownership- Who is going to be accountable. Each individual must be aware of


what their job is, and given structure on their obligations.

Monitoring/Measuring- It is important to assess how each employee is doing. Assistance and feedback
may be required.

Evaluation/Feedback- Evaluation includes determining whether obligations were successfully


completed, and the overall performance of the individual and their work. It may include corrective or
constructive feedback, or positive reinforcement.

Practical Illustration
Andrew’s boss assigned him the job of training the new
employee, Ruby. His boss knew he would be a great mentor, since
he models a responsible, courteous employee. Ruby followed and
watched Andrew closely during her first week. She noticed that
Andrew would always arrive at work early and prepared, took
ownership with confidence, and worked collectively with every member of the team. Andrew’s positive
attitude was contagious in the office.

At the end of the week, Ruby felt relaxed and confident about her new job. She knew she was trained
from an excellent employee, who showed her the values of the business. Ruby learned many things
from Andrew, but the thing that stood out the most was how Andrew would not let problems or
negativity get in the way of reaching his company goals. Andrew used feedback as a way to boost his
performance, and problem-solved his way through anything. Ruby thanked Andrew for his help, and
began her new work journey by using the skills that Andrew had modeled for her.

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