Maintenance Policy
Maintenance Policy
POLICY
COLLEGE MAINTENANCE
COMMITTEE (CMC)
Convener
Managers Managers
Supervisors Supervisors
Technicians Technicians
The Convener and the Co-conveners of the Maintenance Committee of SIT will occupy the
similar positions of the Maintenance Cell too. The Co-conveners will have a set of
maintenance teams each for the works assigned to them. The Co-conveners shall report to the
Convener who in turn will report to the Principal of SIT.
(In the following, the term ‘Manager’ refers to the Manager of the specific maintenance
work.)
Convener
Energy
Landscaping
Tools & Management
Minor Repairs
Equipment System(EMS)
Roads
Housekeeping Generators
Rainwater
Security
Harvesting
Asset System
Information
Unit Recovery/
Unit Recovery / Vacancy Re-
Vacancy Re- occupation
occupation
The Sethu Institute of Technology (SIT) maintenance system shall include the following
components:
A. Prioritization of work
B. Work procedures
C. Performance standards
D. Work order system
E. Training and Improvements
F. Long-range planning
G. Maintaining the property
By developing a maintenance system that has these components in place, the Management
will have the tools it needs to control the performance of maintenance work at the Sethu
Institute of Technology.
(a) The work priorities adopted by SIT exemplify its philosophy of delivering
maintenance services. This priority system ensures that the most important
maintenance work is done at a time it can be performed most cost-effectively.
Minimizing vacancy loss is part of the cost-effectiveness calculation. ‘Vacancy’ refers
to unused or unusable condition of a unit or facility or space.
(b) The maintenance priorities of Sethu Institute of Technology are marked by the
Manager in the Work Request as ordered as below:
1. Emergency Repairs
2. Preventive Maintenance
3. Unit Recovery / Vacancy Reoccupation
4. User/Occupant Requests
5. General Cleaning
6. Inspection
7. Miscellaneous
(c) Preventive maintenance and vacancy preparation works are important to maintain
control of the maintenance work by performing scheduled and preventive work first.
By doing so, the authority will decrease on-demand work and maintain the property in
a manner that will keep its usable condition high.
(a) The Co-conveners will ensure that there are sufficient clear procedures in place, for
the works charged to them, to allow staff to implement this maintenance policy
statement. All procedures will include the following:
1. A statement of purpose
2. The job title(s) of the staff member(s) responsible for carrying out the
activities in the procedure;
3. Any forms needed to carry out the activities; and
4. The frequency of any specified activities.
After their adoption, maintenance procedures will be reviewed and updated at least
annually.
(b) Task List will be prepared for each maintenance work and will be followed diligently
when carrying out the maintenance activities. The Task List will be reviewed and
updated annually.
(a) The Co-conveners and their Managers will establish measures that will allow the
effectiveness of maintenance systems and activities to be evaluated. In establishing
these standards the Co-conveners will take into consideration certain factors:
(b) The SIT Maintenance Committee may also set a standard that is higher than that
contained in the above documents. These standards and goals will be used to evaluate
current operations and performance and to develop strategies to improve performance
and meet the standards that have been set.
(a) The Maintenance Cell shall have a comprehensive work order system that includes all
work request information: source of work, description of work, priority, cost to
complete, days to complete, and hours to perform. This information is required for the
Management to approve the work and to evaluate performance. To obtain the greatest
effectiveness from the work order system, all work requests and activities performed
by maintenance staff must be recorded on work orders.
1. Preprinted number
2. Source of request (planned, inspection, user, etc.)
3. Priority assigned
4. Location of work
5. Date and time received
6. Date and time assigned
7. Worker(s) assigned
8. Description of work requested (with task number from the Task List)
9. Description of work performed (with task number from the Task List)
10. Estimated and actual time to complete
11. Materials used to complete work
12. Estimated and actual cost
13. Amount charged to the user
(a) In order to allow its staff members to perform to the best of their abilities, Sethu
Institute of Technology recognizes the importance of providing the staff with
opportunities to refine technical skills, increase and expand craft skills, and learn new
procedures and practices. Each employee must participate in at least 32 hours of
training annually.
(b) Suggested training subjects may include (but not limited to)
1. Safety Procedures
2. Health and Safety Standards
3. Trade specific skills updates
4. Building Code updates
5. Trends in campus amenities
6. Modernization of laboratories
7. Removal of obsolescence
(c) The Co-convener is responsible for developing a training agenda/curriculum for the
training and for working with the related department staff to identify the means of
delivering the training.
(a) Sethu Institute of Technology will put in place and maintain a long-range
maintenance planning capability in order to ensure most cost-effective use of the
college resources and maximum useful life of college properties.
(b) The Co-convener and the Managers will develop a property-specific long-range
planning process that includes the following components:
(c) By developing a work plan, the college authority will be able to anticipate its staff,
equipment and materials needs. It will also be possible to determine need for
contracting particular services.
(a) All maintenance work performed at SIT properties can be categorized by the source
of the work. Each piece of work originates from a particular source -- an emergency,
the routine maintenance schedule, the preventive maintenance schedule, a unit
inspection, a unit turnover, or a user request.
(a) Emergencies are the highest priority source of work. The Maintenance Cell will
consider a work item to be an emergency if the following occur:
(b) If a staff member is unsure whether or not a situation is an emergency, he or she will
consult with his or her HoD/related Manager. If the HoD/Manager is not available,
the employee will use his or her best judgment to make the decision.
(c) For emergencies that occur after regular working hours, the Maintenance Cell shall
have a twenty-four emergency response system in place, wherever it is necessary.
This response system includes the designation of a maintenance employee in charge
for each day as well as a list of qualified pre-approved contractors, open purchase
orders for obtaining required supplies or equipment, and access to campus materials
and supplies. The designated employee shall prepare a work order and report to the
Convener/Co-Convener on any emergency within twenty-four hours after abatement
of the emergency.
(b) The Co-convener and the related Manager, along with HoD, are responsible for
developing and implementing a system that ensures an average turn-around time of
seven (7) calendar days. In order to do so, they must have a system that can perform
the following tasks:
2. Estimate both the number of units to be prepared and the number of hours
it will take to prepare them; and
(c) The maintenance procedure for reoccupying vacant units relies on the prompt
notification by the HoD of the vacancy, fast and accurate inspection of the unit, ready
availability of workers and materials, and good communication with those responsible
for the unit. The Co-convener and Manager will have the ability to create special
teams for vacancy turnaround or to hire contractors when that is required to maintain
college goals.
(a) The heart of any preventive maintenance program is a schedule that ensures the
regular servicing of all systems. The development of this schedule begins with the
identification of each system or item that must be checked and serviced, the date it
must be serviced, and the individual responsible for the work. The servicing
intervals and tasks for each system must be included in the schedule. The
completion of all required tasks is considered a high priority for the college.
(b) The systems covered by the preventive maintenance program include but are not
limited to:
Storm Drainage
Pumps
Emergency lighting
Exhaust fans
Exterior lights
Fire extinguishers and other life safety systems
Mechanical equipment and vehicles
Sanitary drains
AC systems
Water supply
(c) A specific program will be developed for each system. This program shall include
a list of the scheduled service maintenance for each system and the frequency and
interval at which that service must be performed. The equipment and materials
required to perform the service will also be listed so that they will be available
when needed. An assessment of the skills or licensing needed to perform the tasks
will also be made to determine if an outside contractor must be used to perform
the work. The preventive maintenance schedule must be updated each time a
system is added, updated, or replaced.
6. Inspection schedule
(b) The college maintenance staff will usually undertake only minor roof repairs.
Therefore there should be a list of approved contractors to take on more serious
problems for roofs/terraces that are no longer under warranty.
(a) SIT will protect the investment it has made in vehicles and other motorized
equipment by putting in place a comprehensive maintenance program. The
vehicles and equipment to be covered include (but not limited to):
Tractors
Weed cutters
Lawn Mowers
Power tools
(b) The Co-convener and the Manager are responsible for the development of this
plan which shall contain components for minimal routine service as well as
servicing for seasonal use. Serviceable components for each vehicle or piece of
motorized equipment will be listed in the plan along with the type and frequency
of service required.
(c) The Co-convener and the Manager shall also maintain a system to ensure that any
employee that operates a vehicle or piece of motorized equipment has the required
license or certification.
(a) SIT shall have a comprehensive program for maintenance of life safety systems to
ensure that they will be fully functional in the case of an emergency. The Co-
convener and the Manager shall be responsible for the development and
implementation of a schedule that includes inspection, servicing and testing of this
equipment.
(b) Below is a list of Life Safety items that are routinely handled:
(c) The plan will include the required testing and servicing as required by
manufacturer’s recommendations. It will also include a determination of the most
reliable and cost effective way to perform the work including the decision to hire a
contractor.
(a) SIT’s goals of efficiency and cost-effectiveness are achieved through ensuring that the
facilities are maintained in a manner that is neat, safe, and sanitary and in good repair.
This program ensures compliance of the Local and State Building and Fire Safety
Codes.
(b) In any case where there is a conflict between two or more standards/regulations the
more restrictive of them will be applied.
(c) The inspection will encompass the following areas
1. Building Systems
2. Building Exteriors
3. Labs & Other facilities
4. Common Areas
5. Site (Grounds)
6. Residential Units
7. Health and Safety
(d) The Co-convener and the Manager will know at all times the condition of each unit.
The achievement of these goals may require more than the minimum annual
inspection. The Co-convener is responsible for developing a unit inspection program
that schedules inspections at the frequency required.
(e) For all non-emergency inspections, the user shall be given at least two days’ notice
(by email/other notification) of the inspection. The Maintenance staff shall normally
perform the unit inspection program of unless it is determined that the inspection
program is contracted to an outside source.
(f) During each inspection, the staff shall perform specified preventive and routine
maintenance tasks. Any other work items noted at the time of the inspection will be
documented on the Sethu Institute of Technology inspection form. All uncompleted
work items shall be converted to a work order within twenty-four hours of the
completion of the inspection. The maintenance staff shall endeavor to complete all
inspection-generated work items within 30 days of the inspection.
(g) All Maintenance Staff are responsible for monitoring the condition of Residential
units (hostels, guest houses, staff quarters, etc.). Whenever a Inspection or
Maintenance staff member enters a Residential unit for any purpose, such as
completing a resident request for service or accompanying a contractor, he or she
shall record on an inspection form any required work he or she sees while in the unit.
These work items shall also be converted to a service request within twenty-four
hours of discovery.
Nothing in this policy shall prevent any SIT staff member from reporting any needed work
that they see in the regular course of their daily activities. Such work items shall be reported
to the manager of the appropriate property either directly or through HoD.
(a) This work category includes all tasks that can be anticipated and put on a regular
timetable for completion. Most of these routine tasks are those that contribute to the
appeal and comfort of the property.
(a) SIT will make all efforts to provide a healthy and pest-free environment for its
residents. The Maintenance Cell will determine which, if any, pests infest its
properties and will then provide the best possible treatment for the eradication of
those pests.
(b) The Co-convener and the Manager will determine the most cost-effective way of
delivering the treatments -- whether by contractor or licensed authority personnel.
(c) The extermination plan will begin with an analysis of the current condition at each
property. The Co-convener and the Manager shall make sure that an adequate
schedule for treatment is developed to address any existing infestation. Special
attention shall be paid to rats and cockroaches. The schedule will include
frequency and locations of treatment. Different schedules may be required for
each property.
(d) Residents’ cooperation with the extermination plan is essential. All rooms in a
building must be treated for the plan to be effective. All residents will be
informed at least one week and again twenty-four hours before treatment. The
notification will be in writing and will include instructions that describe how to
prepare the unit for treatment. If necessary, the instructions shall be bi-lingual to
properly notify the resident population.
(a) The Co-convener and the Manager will prepare a maintenance schedule for the
maintenance of the landscaping and grounds of the college that will ensure their
continuing attractiveness and usability. This will include:
1. Litter control
2. Lawn care
(b) The Co-convener and the Manager shall be responsible for the development of a
routine maintenance schedule that shall include:
2. A list of tasks that are required to maintain that standard and the frequency
with which the tasks must be performed;
3. The equipment, materials, and supplies required to perform the tasks and a
schedule for their procurement.
(a) The appearance of the outside of the college buildings as well as their interior
common areas is important to their appeal. Therefore, the Maintenance Committee
will establish a maintenance schedule to ensure that they are always maintained
in good condition. The components to be maintained include:
4. Lighting fixtures
7. Building walls
8. Windows
(b) The Co-convener and the Manager are responsible for the development of a
maintenance schedule for building exterior and interior common areas. The
schedule shall be based on the following:
(a) The appearance and condition of the paint within each unit is important to unit
condition and user satisfaction. Accordingly, the Co-convener and the Manager
will develop a plan to ensure that the interior paint in residential units is
satisfactorily maintained. As part of this plan painting standards will be developed
that include:
1. Surface preparation
3. Paint quality
(b) The plan will set out the conditions for the consideration of a painting request.
These standards include the period of time that has elapsed since the last time the
unit was painted.
(a) This category of work refers to all user-generated work requests that fall into no other
category. These are non-emergency calls made by users seeking maintenance service.
These requests for service cannot be planned in advance or responded to before the
user calls.
(b) It is the policy of the Committee to complete these work requests within seven (7)
days. However, unless the request is an emergency or entails work that affects the
usability of the unit, these requests will not be given a priority above scheduled and
preventive maintenance. By following this procedure, the Committee believes it can
achieve both good user service and a maintenance system that completes the most
important work first and in the most cost effective manner.
(a) Sethu Institute of Technology will contract for maintenance services when it is in the
best interests of the college to do so.
(b) When the employees of the college have the time and skills to perform the work at
hand, they will be the first choice to perform a given task.
(c) When the employees of the college have the skills to do the work required, but there
is more work than there is time available to complete it, the college Management will
determine whether it is more cost effective to use a contractor to complete the work.
(d) If the college staff do not have the skills to complete the work, a contractor will be
chosen. In the last instance, the college will decide whether it will be cost effective to
train a staff member to complete the work.
(e) Once the decision has been made to hire a contractor, the process set out in the Sethu
Institute of Technology Procurement Policy will be used. These procedures vary
depending on the expected cost of the contract. The Co-convener and the Manager
will work with the Principal to facilitate the contract award. The Principal will decide
about the contribution of the Maintenance Committee to this process. The most
important aspect of the bid documents will be the specifications or statement of work.
The clearer the specifications the easier it will be for the college to get the work
product it requires.
G.4
REPORT ON INSPECTION OF EQUIPMENTS MTP/IP/dept/no.
2. Date of Inspection :
3. Equipment inspected :
Approved by
WORK PROCEDURE
II-B (STANDARD OPERATING PROCEDURE -SOP) WP/SNA/SOP/no.