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9 views29 pages

OUTPUT

Uploaded by

Ayu Finta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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FREQUENCIES VARIABLES=p1 persyaratan p2 prosedur p3 kecepatan p4 kewajaran p5 kesesuaian p6

kompetensi p7 perilaku p8 kualitas p9 penanganan


/HISTOGRAM
/ORDER=ANALYSIS.

Frequencies

Notes
Output Created 01-MAY-2020 13:30:59
Comments
Data E:\SKM\Untitled1.sav
Active Dataset DataSet0
Filter <none>
Input Weight <none>
Split File <none>

N of Rows in Working
38
Data File

User-defined missing
Definition of Missing values are treated as
missing.
Missing Value Handling
Statistics are based on all
Cases Used
cases with valid data.

FREQUENCIES
VARIABLES=p1
persyaratan p2 prosedur p3
kecepatan p4 kewajaran p5
Syntax kesesuaian p6
kopetensi p7 perilaku p8
kualitas p9 penanganan
/HISTOGRAM
/ORDER=ANALYSIS.

Processor Time 00:00:03,14


Resources
Elapsed Time 00:00:07,79

[DataSet0] E:\SKP\Untitled1.sav

Statistics
p1 Persyaratan p2 Prosedur p3 Kecepatan p4 Kewajaran p5 Kesesuaian p6 Kompetensi p7 Perilaku p8 Kualitas p9 Penanganan
Valid 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38 38
N
Missing 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Frequency Table

p1
Cumulative
Frequency Percent Valid Percent
Percent
tidak sesuai 2 5.3 5.3 5.3
kurang sesuai 4 10.5 10.5 15.8
Valid sesuai 26 68.4 68.4 84.2
sangat sesuai 6 15.8 15.8 100.0
Total 38 100.0 100.0

Persyaratan
Cumulative
Frequency Percent Valid Percent
Percent
1 2 5.3 5.3 5.3
2 4 10.5 10.5 15.8
Valid 3 26 68.4 68.4 84.2 76.901
4 6 15.8 15.8 100.0
Total 38 100.0 100.0

p2
Cumulative
Frequency Percent Valid Percent
Percent
tidak mudah 1 2.6 2.6 2.6
kurang mudah 3 7.9 7.9 10.5
Valid mudah 30 78.9 78.9 89.5
sangat mudah 4 10.5 10.5 100.0
Total 38 100.0 100.0

Prosedur
Cumulative
Frequency Percent Valid Percent
Percent
1 1 2.6 2.6 2.6
2 3 7.9 7.9 10.5
Valid 3 30 78.9 78.9 89.5
4 4 10.5 10.5 100.0
Total 38 100.0 100.0
p3
Cumulative
Frequency Percent Valid Percent
Percent
tidak cepat 1 2.6 2.6 2.6
kurang cepat 3 7.9 7.9 10.5
Valid cepat 25 65.8 65.8 76.3
sangat cepat 9 23.7 23.7 100.0
Total 38 100.0 100.0

Kecepatan
Cumulative
Frequency Percent Valid Percent
Percent
1 1 2.6 2.6 2.6
2 3 7.9 7.9 10.5
Valid 3 25 65.8 65.8 76.3
4 9 23.7 23.7 100.0
Total 38 100.0 100.0

p4
Cumulative
Frequency Percent Valid Percent
Percent
cukup mahal 1 2.6 2.6 2.6
murah 22 57.9 57.9 60.5
Valid
gratis 15 39.5 39.5 100.0
Total 38 100.0 100.0

Kewajaran
Cumulative
Frequency Percent Valid Percent
Percent
2 1 2.6 2.6 2.6
3 22 57.9 57.9 60.5
Valid
4 15 39.5 39.5 100.0
Total 38 100.0 100.0

p5
Cumulative
Frequency Percent Valid Percent
Percent
kurang sesuai 2 5.3 5.3 5.3
sesuai 31 81.6 81.6 86.8
Valid
sangat sesuai 5 13.2 13.2 100.0
Total 38 100.0 100.0
Kesesuaian
Cumulative
Frequency Percent Valid Percent
Percent
2 2 5.3 5.3 5.3
3 31 81.6 81.6 86.8
Valid
4 5 13.2 13.2 100.0
Total 38 100.0 100.0

p6
Cumulative
Frequency Percent Valid Percent
Percent
kurang kompeten 2 5.3 5.3 5.3
kompeten 28 73.7 73.7 78.9
Valid
sangat kompeten 8 21.1 21.1 100.0
Total 38 100.0 100.0

Kompetensi
Cumulative
Frequency Percent Valid Percent
Percent
2 2 5.3 5.3 5.3
3 28 73.7 73.7 78.9
Valid
4 8 21.1 21.1 100.0
Total 38 100.0 100.0

p7
Cumulative
Frequency Percent Valid Percent
Percent
kurang sopan dan
2 5.3 5.3 5.3
ramah
sopan dan ramah 28 73.7 73.7 78.9
Valid sangat sopan dan
8 21.1 21.1 100.0
ramah
Total 38 100.0 100.0

Perilaku
Cumulative
Frequency Percent Valid Percent
Percent
2 2 5.3 5.3 5.3
3 28 73.7 73.7 78.9
Valid
4 8 21.1 21.1 100.0
Total 38 100.0 100.0
p8
Cumulative
Frequency Percent Valid Percent
Percent
cukup 10 26.3 26.3 26.3
baik 22 57.9 57.9 84.2
Valid
sangat baik 6 15.8 15.8 100.0
Total 38 100.0 100.0

Kualitas
Cumulative
Frequency Percent Valid Percent
Percent
2 10 26.3 26.3 26.3
3 22 57.9 57.9 84.2
Valid
4 6 15.8 15.8 100.0
Total 38 100.0 100.0

p9
Cumulative
Frequency Percent Valid Percent
Percent
tidak ada 6 15.8 15.8 15.8

berfungsi dengan
14 36.8 36.8 52.6
Valid maksimal

dikelola dengan baik 18 47.4 47.4 100.0


Total 38 100.0 100.0

Penanganan
Cumulative
Frequency Percent Valid Percent
Percent
1 6 15.8 15.8 15.8
3 14 36.8 36.8 52.6
Valid
4 18 47.4 47.4 100.0
Total 38 100.0 100.0
Histogram
Report
Persyarata Kesesuaia Kompetens
n Prosedur Kecepatan Kewajaran n i Perilaku kualitas
Mean 2.95 2.97 3.11 3.37 3.08 3.16 3.16 2.89
N 38 38 38 38 38 38 38 38
Std. 0.695 0.545 0.649 0.541 0.428 0.495 0.495 0.649
Deviation

p1
Valid Cumulative

Valid Tidak
Frequency
2
Percent
5.3
Percent
5.3
Percent
5.3
Per
Sesuai
Kurang 4 10.5 10.5 15.8
Sesuai
Sesuai 26 68.4 68.4 84.2
Sangat 6 15.8 15.8 100.0
Sesuai
Total 38 100.0 100.0

10.5
5.3

Tidak Sesuai Kurang Sesuai

p2
Valid Cumulative

Valid Tidak
Frequency
1
Percent
2.6
Percent
2.6
Percent
2.6
Pr
Mudah
Kurang 3 7.9 7.9 10.5
Mudah
Mudah 30 78.9 78.9 89.5
Sangat 4 10.5 10.5 100.0
Mudah
Total 38 100.0 100.0

7.9
2.6

Tidak Mudah Kurang Mudah


7.9
2.6

Tidak Mudah Kurang Mudah

p3
Valid Cumulative

Valid Tidak
Frequency
1
Percent
2.6
Percent
2.6
Percent
2.6
Kecepatan W
Cepat
Kurang 3 7.9 7.9 10.5
Cepat
Cepat 25 65.8 65.8 76.3
Sangat 9 23.7 23.7 100.0
Cepat
Total 38 100.0 100.0

7.9
2.6

Tidak Cepat Kurang Cepat

p4
Valid Cumulative

Sangat
Frequency Percent Percent Percent
Kewajara
Mahal 0 0 0 0
Valid Cukup 1 2.6 2.6 2.6
Mahal
Murah 22 57.9 57.9 60.5
Gratis 15 39.5 39.5 100.0
Total 38 100.0 100.0

0 2.6

Sangat Mahal Cukup Mahal

p5
Valid Cumulative

Tidak
Frequency Percent Percent Percent
Kesesuaian P
Sesuai 0 0 0 0
Valid Kurang 2 5.3 5.26 5.3
Sesuai
Kesesuaian P

Sesuai 31 81.6 81.58 86.8


Sangat 5 13.2 13.16 100.0
Sesuai
Total 38 100.0 100.0

5.26
0

Tidak Sesuai Kurang Sesuai

p6
Valid Cumulative

Tidak
Frequency Percent Percent Percent
Kompete
Kompeten 0 0 0 0
Valid Kurang 2.00 5.26 5.26 5.26
Kompeten
Kompeten 28.00 73.68 73.68 78.95
Sangat 8.00 21.05 21.06 100.00
Kompeten
Total 38 100.0 100.0

5.26
0

Tidak Kompeten Kurang Kompeten


Penangana
n
Unsur Pelayanan
3.16 3.37
38
3.16 3.16 3.16
1.053 3.11 3.08
2.95 2.97
2.89

kualitas
Kompetensi
Persyaratan

Kecepatan

Kewajaran

Penanganan
Kesesuaian

Perilaku
Prosedur

Persyaratan
68.4

15.8
10.5
5.3

k Sesuai Kurang Sesuai Sesuai Sangat Sesuai

Prosedur
78.9

7.9 10.5
2.6

Mudah Kurang Mudah Mudah Sangat Mudah


7.9 10.5
2.6

Mudah Kurang Mudah Mudah Sangat Mudah

Kecepatan Waktu Pelayanan


65.8

23.7

7.9
2.6

k Cepat Kurang Cepat Cepat Sangat Cepat

Kewajaran Biaya/Tarif
57.9

39.5

0 2.6

at Mahal Cukup Mahal Murah Gratis

Kesesuaian Produk Pelayanan


81.58
Kesesuaian Produk Pelayanan
81.58

13.16
5.26
0

k Sesuai Kurang Sesuai Sesuai Sangat Sesuai

Kompetensi Pelaksana
73.68

21.06

5.26
0

Kompeten Kurang Kompeten Kompeten Sangat Kompeten

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