Sun, 02 Feb 2025 16:35:53 GMT | bot:
Good morning
Bradfactor,
I'm Basil, Factor_'s virtual assistant, and I'm here to help you.
Your next delivery is scheduled for 02/03/2025.
For the most up-to-date info, please track your delivery.
You can select a topic, or ask me a short question.
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Sun, 02 Feb 2025 16:36:09 GMT | client:
Vouchers
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Sun, 02 Feb 2025 16:36:09 GMT | bot:
I see you have a question about promos. Please select from the options below:
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Sun, 02 Feb 2025 16:36:12 GMT | client:
Having trouble?
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Sun, 02 Feb 2025 16:36:13 GMT | bot:
I'm sorry you're encountering an issue with your voucher.
I can connect you with a live agent who can help you with this.Please click the
button to be transferred via this chat platform.
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Sun, 02 Feb 2025 16:36:15 GMT | client:
Talk to agent
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Sun, 02 Feb 2025 16:36:15 GMT | bot:
Ok, let me put you in line for the next live agent!
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Sun, 02 Feb 2025 16:36:47 GMT | agent:
Hello Bradfactor! Thanks for contacting Factor. My name is Jane, I see that you’ve
been chatting with our chatbot Basil. Please allow me a moment to review your
conversation.
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Sun, 02 Feb 2025 16:37:14 GMT | client:
Hello Jane, I received my first reward, which was a "free upgrade." I thought that
meant I could upgrade a meal in my next box. I selected an upgraded meal for my
next delivery (not the one coming tomorrow, the following one) but I can't figure
out how to redeem the upgrade. Can you help?
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Sun, 02 Feb 2025 16:39:30 GMT | client:
hello?
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Sun, 02 Feb 2025 16:40:44 GMT | agent:
I understand that you're having concerns redeeming your reward. We truly
appreciate you reaching out to us with this concern for us to have it checked on
our end. Let me pull up your account to assist you further.
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Sun, 02 Feb 2025 16:43:12 GMT | agent:
Also, to help maintain a smooth conversation, our system may pause briefly if
there's no activity. Please don't worry, reply when you're ready to continue. To
avoid any interruptions, please do not "End Chat." Another agent or I will gladly
assist you with where we left off. I'm here to help you today.
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Sun, 02 Feb 2025 16:43:27 GMT | client:
Thank you Jane
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Sun, 02 Feb 2025 16:44:40 GMT | agent:
To confirm, is this for Factor Loyalty challenge, for your 4thbox?
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Sun, 02 Feb 2025 16:47:21 GMT | client:
yes
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Sun, 02 Feb 2025 16:48:15 GMT | agent:
Got it.
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Sun, 02 Feb 2025 16:52:03 GMT | agent:
Thanks for patiently waiting. Typically it should be able to click on “View
Reward” for a notification to pop=up where you can select to "Accept Reward Now" or
later. Once you decide to “Accept Reward”, the voucher is activated and you can
select “Choose Meals Now” or later." Please keep in mind, vouchers do expire after
6 weeks once they are activated.
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Sun, 02 Feb 2025 16:53:06 GMT | client:
I understand typically it says that. In my case it gave me an option to "redeem";
I clicked it to use it in my next box. After clicking it nothing showed up, and
when I'm selecting my meals, it doesn't show up. After selecting an upgraded meal,
i'm still charged for it.
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Sun, 02 Feb 2025 16:57:54 GMT | agent:
Oh I see, this usually happens when your next order still hasn't reflected on your
account and most of the time, you can have this applied a day before your cut off
period which is every Tuesday.
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Sun, 02 Feb 2025 16:59:12 GMT | client:
I don't understand. What steps do I need to follow in order to redeem my reward?
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Sun, 02 Feb 2025 17:01:49 GMT | agent:
When you click “View Reward” and you will have the option to “Accept Reward Now”
or later.
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Sun, 02 Feb 2025 17:02:07 GMT | agent:
If you want to “Accept Reward”, the voucher is activated and the you can select
“Choose Meals Now” or later
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Sun, 02 Feb 2025 17:02:25 GMT | agent:
does these show where you tried to redeem it?
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Sun, 02 Feb 2025 17:02:36 GMT | client:
No. The box simply says "redeemed"
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Sun, 02 Feb 2025 17:05:36 GMT | agent:
Oh I see. Here's what can do as I've mentioned earlier, there are times that this
type of rewards reflect a day before the cutoff period. I highly recommend to try
this tomorrow or on Tuesday before 9:59 pm pst and if you still encounter trouble,
just let us know and we will revisit this for a resolution.
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Sun, 02 Feb 2025 17:06:05 GMT | client:
ok, i will do that. thank you.
