DB_UserGuide
DB_UserGuide
User Guide
Alerts
15 View a Notice or Alert
16 Add or Remove an Alert
17 View and Send a Secure Message
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GETTING STARTED
Digital Banking, which includes both Online and Mobile Banking, is a convenient, secure way to manage your finances.
To make it easier for you to get started, this guide offers step-by-step instructions for:
• Logging in
• Viewing accounts and balances
• Viewing transactions
• Transferring funds
• Paying bills
• And more!
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Password Reset Online
You can request a password reset by clicking “Forgot user ID or
password?” from the Log In drop-down at firsthorizon.com.
• Choose Personal.
• Click Continue.
• Enter your last name, Social Security number and date of birth.
• Click Continue.
• Click Continue.
• Click Continue.
• Click Save.
1. Click the First Horizon app on your smartphone, and then type
in your user ID and password.
Upon your initial login, you will be asked if you would like to
enable authentication using Touch ID (with a fingerprint) or
Face ID (if available on your device).
• Choose My Preferences.
The next time you log in, simply place your finger on the home
button to authenticate with your fingerprint.
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Password Reset Mobile
You can also request a password reset from the First Horizon
mobile app.
• Choose Personal.
• Tap Continue.
• Enter your last name, Social Security number and date of birth.
• Tap Continue.
• Tap Continue.
• Tap Continue.
• Tap Save.
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My Accounts Homepage
The homepage for Digital Banking is the My Accounts page.
It is designed to allow you quick access to the features
you use most often. From this page, you can view account
balances, transfer money, pay bills, make a quick transfer
or payment, send money with Zelle, view your aggregated
account balances (once they are added to Digital Banking),
add a non-First Horizon account, manage your cards with Card
Controls, and open a new account.
While in the mobile app, you’ll see options in the bottom menu
bar for Accounts, Payments, Transfers, Mobile Deposit, and a
More menu.
EXTERNAL ACCOUNTS
The External Accounts section provides you with a quick view
of balances for any non-First Horizon accounts that you have
aggregated into Digital Banking. Aggregated accounts are
for balance, transactions and budgeting purposes only. You
cannot perform transactions from aggregated accounts within
Digital Banking. If you select an account, you will be taken to
the Transactions page, and the account transactions will be
displayed.
QUICK LINKS
Quick Links provide you with fast access to make a quick
transfer, make a quick payment, manage your cards with Card
Controls, send money with Zelle, and open a new account.
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Updating Login Credentials
ONLINE
• Click the profile menu in the upper right-hand corner.
• Click My Profile.
• Click on Security.
MOBILE
• Tap the profile menu in the upper right-hand corner.
• Tap My Profile.
• Tap Security.
• Click My Profile.
MOBILE
• Tap the profile menu in the upper right-hand corner.
• Tap My Profile.
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Make a Quick Transfer
TRANSFER MONEY
Quick Transfer is the quickest way to transfer money in Digital
Banking. It allows you to transfer money between your First
Horizon accounts.
• Select Next.
• Select Submit.
• Select Next.
• Select Submit.
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MOVING MONEY WITH ZELLE®
Zelle is a fast, safe and easy way to send money directly between almost any personal bank accounts in the U.S.,
typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you
trust, regardless of where they bank. Currently, Zelle is only available for personal Digital Banking.
• Click Send.
• Click Send.
Zelle and the Zelle-related marks are wholly owned by Early Warning Services LLC and are used herein under license.
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Requesting Money with Zelle
Requesting money is just as easy. All you need is the recipient’s
U.S. mobile phone number or email address.
• Click Request.
• Click Request.
• Click Split.
• Click Split.
*Payment requests to persons not already enrolled with Zelle must be sent to an email address.
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ACCOUNTS/STATEMENTS
The Accounts page is where you go to view transactions, view statements, and view/edit account details.
• Click Save.
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Add a First Horizon Account
• Click/tap on the Profile menu in the upper right-hand
corner.
• Choose My Preferences.
Hide an Account
• Click/tap on the profile menu in the upper right-hand
corner.
• Choose My Preferences.
• Click Confirm.
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Place a Stop Payment
• Click the Account from the My Accounts screen.
• Click Save.
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Account Aggregation (adding non-First Horizon accounts)
Account Aggregation allows you to import accounts at another financial institution into Digital Banking. Accounts
that have online access will display balances and transactions. Accounts without online access will have to be
manually updated. Account Aggregation is currently unavailable for small business profiles.
• Click/tap Next.
• Click/tap Next.
• Click/tap Save.
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ALERTS
Digital Banking keeps you informed and connected to your finances with Alerts and Secure Messages.
• Click the Alert you wish to view, and the field will expand
to display more detail.
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Add or Remove an Alert
There are two types of Alerts: My Alerts and System Alerts.
My Alerts are your recommended alerts that we automatically
enable for you and also any custom alerts you set up for
yourself. You are automatically enrolled for the Mandatory and
Recommended Alerts. System Alerts are for security purposes
and cannot be removed.
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View and Send a Secure Message
• Online: Click on Messages in the upper right-hand corner.
• You will see a list of Secure Messages. Click the one you
want to view. Click Reply to send a response.
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BILL PAY/EXTERNAL TRANSFER
Bill Pay/External Transfer gives you several options when it comes to moving your money in Digital Banking.
Note: In order to pay a bill or transfer to an external account, you must first add the account, company or person
as a payee.
• Select Next.
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Add an External Account for Transfers
If you have accounts at another bank, you can add them to
your Digital Banking.
• Select Transfers.
• Select Next.
• Select Save.
• Click to edit, and then click the flag on the right side.
• Click Activate.
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Add a Company for Bill Pay
These are companies that you add to your payee list in order to
pay a bill.
• Select Payments.
• Select Payees.
• Select Next.
• Click the company you wish to add. If you do not see the
company, select Create Custom Recipient.
• Choose Save.
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Add a Person for Bill Pay
These are individuals whom you add to your recipient list in
order to send a payment via check by mail.
• Select Payments.
• Select Payees.
• Select Next.
• Choose Save.
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Pay Multiple Bills
Bill Pay offers you the ability to pay multiple bills at one time.
You can select one funding account or select different funding
accounts for each bill or payment.
• Select Payments.
• Select the Amount field and type in the amount you wish
to pay to that recipient.
• Click the next recipient(s) you wish to pay, and follow the
same steps as you did with the previous recipient.
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PLANNING
The Planning page is where you go to create, view, edit, reset, or delete your Budget and Goals.
Create a Budget
Digital Banking helps you track how you are spending your
money by using the past three months of transactions when
you create a budget.
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Add a Custom Category
You can create a Custom Category to add to your budget if an
appropriate category is not listed for a posted transaction.
• Click Continue.
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Set a Retirement Goal
• Click Planning in the upper menu bar. For Mobile,
Planning is found in the More menu in the lower-right
corner of the screen.
• Click Goals.
• Click Retirement.
• Select the Birth Date field and type in your birth date, or
use the calendar icon to choose the year, month and day
of your birth.
• Select the Start Saving field and type in the day, or use
the calendar icon to choose the start date of your goal.
• Click Save.
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Add a Savings Goal
• Click Planning in the upper menu bar. For Mobile,
Planning is found in the More menu in the lower-right
corner of the screen.
• Click Goals.
• Click Savings.
• Select the Starts field and type in the day, or use the
calendar icon to choose the start date of your goal.
• Select the Ends field and type in the day, or use the
calendar icon to choose the end date of your goal.
• Click Save.
• Click Goals.
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MOBILE-ONLY FEATURES
Our Mobile Banking tools offer additional functionality to make banking even easier.
Deposit a Check
It’s easy – you’ll receive immediate confirmation that we received
your check, and check images are never stored on your device.
• Select the account and enter the amount for the deposit.
• Next time you go to the app, click the Quick Glance button
to see all those details without logging in.
Enable Touch/Face ID
• Choose the Profile menu in the upper right-hand corner.
• Choose My Preferences.
Apple Watch is a trademark of Apple Inc., registered in the U.S. and other countries.
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OTHER DIGITAL OPTIONS
APPLE PAY®
• In your smartphone settings, click Wallet & Apple Pay.
SAMSUNG PAY
• Download the Samsung Pay app from the Google Play Store.
GOOGLE PAY
• Download the Google Pay app from the Google Play Store
or the App Store.
• Open Quicken.
• Click Add Account, and then select the type of bank account (e.g., checking, savings) you would like to add
to your Quicken profile.
• Enter First Horizon Bank as the name of your financial institution. Then click the results matching that name.
• You will be prompted to enter your Digital Banking login information. (HINT: It’s best to log in to Digital
Banking from the First Horizon Bank website to confirm this information and to make for a smoother
connection.)
You’ll be provided a list of your online accounts. Simply choose from the list provided.
Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.
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