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DB_UserGuide

The Digital Banking User Guide provides step-by-step instructions for managing finances through First Horizon Bank's online and mobile banking platforms. It covers topics such as logging in, transferring funds, bill payments, account management, and utilizing features like Zelle for money transfers. The guide also includes information on setting up alerts, managing accounts, and planning financial goals.

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Joe
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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0% found this document useful (0 votes)
25 views

DB_UserGuide

The Digital Banking User Guide provides step-by-step instructions for managing finances through First Horizon Bank's online and mobile banking platforms. It covers topics such as logging in, transferring funds, bill payments, account management, and utilizing features like Zelle for money transfers. The guide also includes information on setting up alerts, managing accounts, and planning financial goals.

Uploaded by

Joe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 28

Digital Banking

User Guide

©2022 First Horizon Bank. Member FDIC. REV 04/22


USER GUIDE

Getting Started Bill Pay/External Transfer


3 Logging In with Online Banking 18 Schedule a Recurring Payment
4 Password Reset Online 19 Add an External Account for Transfers
4 Logging In with Mobile Banking 20 Add a Company for Bill Pay
5 Password Reset Mobile 21 Add a Person for Bill Pay
6 My Accounts Homepage 22 Pay Multiple Bills
7 Updating Login Credentials
7 Updating Contact Info Planning
8 Quick Transfer 23 Create a Budget
8 Make a Quick Payment 24 Add a Custom Category
24 Reset or Delete Your Budget
Moving Money with Zelle® 25 Set a Retirement Goal
9 Enroll Now to Send Money with Zelle 26 Add a Savings Goal
9 Sending Money with Zelle 26 Edit or Delete a Goal
10 Requesting Money with Zelle
10 Splitting a Request with Zelle Mobile-Only Features
27 Deposit a Check
Accounts/Statements 27 Enable/Disable Quick Glance℠
11 Enroll in Electronic Statements 27 Enable Touch/Face ID
11 View Account Transactions and Statements
11 View/Edit Account Details Other Digital Options
12 Add a First Horizon Account 28 Set Up Your Digital Wallet
12 Hide an Account 28 Digital Banking with Quicken®
12 Exclude an Account from Planning
and Budgeting
13 Place a Stop Payment
14 Account Aggregation
14 Add Other Accounts with Online Access
14 Add Other Accounts without Online Access

Alerts
15 View a Notice or Alert
16 Add or Remove an Alert
17 View and Send a Secure Message

2
GETTING STARTED

Digital Banking, which includes both Online and Mobile Banking, is a convenient, secure way to manage your finances.
To make it easier for you to get started, this guide offers step-by-step instructions for:

• Logging in
• Viewing accounts and balances
• Viewing transactions
• Transferring funds
• Paying bills
• And more!

Logging In with Online Banking


• Click the Log In button in the top right corner of the
homepage at firsthorizon.com, enter your user ID and
password, then select Log In to My Account.

• On your initial visit to Digital Banking, you will be asked


to answer a series of four questions that will later help
us authenticate your account in case you lose or can’t
remember your login credentials. If you do not know the
answer to the question asked, you may select a different
question from the drop-down menu.

• You will also be required to read and accept our Terms of


Service upon your initial login. You will also be prompted
to set up your contact method and information for
security verifications. They are used when enhanced
security is needed.

• We also encourage you to review your regular contact


information and update if needed. To do so, click the
Profile icon in the upper right-hand corner of the page.

Note: You will see an option for Remember This Device. If


you check this option, you will bypass the security challenge
question on future logins from the same computer or device.
You should NOT select it while on a shared computer.

3
Password Reset Online
You can request a password reset by clicking “Forgot user ID or
password?” from the Log In drop-down at firsthorizon.com.

• Click the red Log In button to expand the menu.

• Click Forgot user ID or password?

• Choose Personal.

• Click Continue.

• Enter your last name, Social Security number and date of birth.

• Click Continue.

• Select your preferred method to receive your


verification code.

• Click Continue.

• Enter the access code in the space provided.

• Note: This code is valid for 10 minutes.

• Click Continue.

• Enter the new password into the two spaces provided.

• Tip: The password must be a minimum of eight characters


with no spaces.

• Must contain at least three of the following: lowercase


letter, uppercase letter, number and symbol.

• Click Save.

Logging In with Mobile Banking


Our app is available on the App Store® and Google Play ™. Mobile
Banking allows you to authenticate yourself in two ways:

1. Click the First Horizon app on your smartphone, and then type
in your user ID and password.

Upon your initial login, you will be asked if you would like to
enable authentication using Touch ID (with a fingerprint) or
Face ID (if available on your device).

2. You can also enable Touch/Face ID authentication by the


following steps:

• Tap the Profile menu in the upper right-hand corner.

• Choose My Preferences.

• Tap on your mobile device.

• Tap the toggle button for Enable Biometric Authentication.

The next time you log in, simply place your finger on the home
button to authenticate with your fingerprint.

We offer Face ID® for iPhone® X and newer.


Face ID and iPhone X are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play is a trademark of Google LLC.

4
Password Reset Mobile
You can also request a password reset from the First Horizon
mobile app.

• Open the app.

• Tap Forgot User ID or Password?

• Choose Personal.

• Tap Continue.

• Enter your last name, Social Security number and date of birth.

• Tap Continue.

• Select your preferred method to receive your


verification code.

• Tap Continue.

• Enter the access code in the space provided.

• Note: This code is valid for 10 minutes.

• Tap Continue.

• Enter the new password into the two spaces provided.

• Tip: The password must be a minimum of eight characters


with no spaces.

• Must contain at least three of the following: lowercase


letter, uppercase letter, number and symbol.

• Tap Save.

5
My Accounts Homepage
The homepage for Digital Banking is the My Accounts page.
It is designed to allow you quick access to the features
you use most often. From this page, you can view account
balances, transfer money, pay bills, make a quick transfer
or payment, send money with Zelle, view your aggregated
account balances (once they are added to Digital Banking),
add a non-First Horizon account, manage your cards with Card
Controls, and open a new account.

TOP MENU BAR/BOTTOM MENU BAR


When logged in online, you will notice the top menu bar that
contains links to My Accounts, Payments & Transfers, Planning,
and Self-Service.

While in the mobile app, you’ll see options in the bottom menu
bar for Accounts, Payments, Transfers, Mobile Deposit, and a
More menu.

FIRST HORIZON ACCOUNTS


The My Accounts page provides you with a quick view of the
account balances on your First Horizon accounts, including
checking, savings, CDs, IRAs, brokerage accounts, credit
cards, loans and lines of credit. If you select an account,
you will be taken to the Account/Transactions page, and the
account transactions will be displayed.

EXTERNAL ACCOUNTS
The External Accounts section provides you with a quick view
of balances for any non-First Horizon accounts that you have
aggregated into Digital Banking. Aggregated accounts are
for balance, transactions and budgeting purposes only. You
cannot perform transactions from aggregated accounts within
Digital Banking. If you select an account, you will be taken to
the Transactions page, and the account transactions will be
displayed.

QUICK LINKS
Quick Links provide you with fast access to make a quick
transfer, make a quick payment, manage your cards with Card
Controls, send money with Zelle, and open a new account.

6
Updating Login Credentials
ONLINE
• Click the profile menu in the upper right-hand corner.

• Click My Profile.

• Click on Security.

• From here you can change your password, change your


user ID, and/or change security questions.

MOBILE
• Tap the profile menu in the upper right-hand corner.

• Tap My Profile.

• Tap Security.

• From here you can change your password, change your


user ID and/or change security questions.

Updating Contact Info


ONLINE
• Click the profile menu in the upper right-hand corner.

• Click My Profile.

MOBILE
• Tap the profile menu in the upper right-hand corner.

• Tap My Profile.

7
Make a Quick Transfer
TRANSFER MONEY
Quick Transfer is the quickest way to transfer money in Digital
Banking. It allows you to transfer money between your First
Horizon accounts.

• From the homepage, choose Make a Quick Transfer.

• Select the From account from the drop-down.

• Select the To account from the drop-down.

• Choose the amount.

• Choose the date.

• Select Next.

• Select Submit.

Make a Quick Payment


Make a Quick Payment is the fastest way to send money to a
payee in Digital Banking.

• From the homepage, choose Make a Quick Payment.

• Select the payee from the drop-down.

• Select the account to pay from.

• Select the amount.

• Select the day you want the payment sent.

• NOTE: Funds are deducted from your account on the


day the payment is sent.

• Select Next.

• Select Submit.

8
MOVING MONEY WITH ZELLE®

Zelle is a fast, safe and easy way to send money directly between almost any personal bank accounts in the U.S.,
typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you
trust, regardless of where they bank. Currently, Zelle is only available for personal Digital Banking.

Enroll Now to Send Money with Zelle®


To begin using Zelle, you must log in to Digital Banking
to enroll.

• Click Get Started.

• View and agree to our Terms & Conditions.

• Choose your account.

• Review your contact information.

• Click on the U.S. mobile phone number or email


address to verify.

• Enter the code sent to your phone or email.

• Click All Done.

Sending Money with Zelle


Sending money is quick and easy. All you need is the
recipient’s U.S. mobile phone number or email address.

• Click Send.

• Enter the U.S. mobile phone number or email address.


If the information is not recognized, you will be asked
for the name and phone number/email address.

• Reminder: Keep your money safe. Make sure you’re


using the correct information, and only send to people
you trust.

• Enter the amount and Click Review.

• Review your transaction.

• Optional: Type in a memo.

• Click Send.

• View your confirmation.

Zelle and the Zelle-related marks are wholly owned by Early Warning Services LLC and are used herein under license.

9
Requesting Money with Zelle
Requesting money is just as easy. All you need is the recipient’s
U.S. mobile phone number or email address.

• Click Request.

• Select the recipient, or enter the U.S. mobile phone


number or email address.

• Enter the amount and click Review.

• Review your transaction.

• Optional: Type in a memo.

• Click Request.

• Review your confirmation.

Splitting a Request with Zelle


Need to split a check at dinner? Requesting funds from multiple
recipients can be accomplished by using the Split function.

• Click Split.

• Select the recipient or enter the U.S. mobile phone


number or email address.

• Enter the total amount and click Review.

• Review the amounts and edit if needed.

• Optional: Type in a memo.

• Click Split.

• Review your confirmation.

*Payment requests to persons not already enrolled with Zelle must be sent to an email address.

10
ACCOUNTS/STATEMENTS

The Accounts page is where you go to view transactions, view statements, and view/edit account details.

Enroll in Electronic Statements


• Click the account you would like to enroll.

• Click Enroll in E-Statements.

• Click on Click Here to Get Enrollment Code.

• Enter code into the field and click Next.

• By enrolling, you are agreeing to First Horizon’s Electronic


Delivery Disclosure Notice.

• Click Save.

View Account Transactions


and Statements
• Click the account you wish to view. This will take you to
the Account Transactions page.

• Click View E-Statements to display available monthly


statements. Click the date for the statement you wish to
view. A PDF copy will open in a new window.

• Click the Running Balance toggle to view your


running balance.

• Click Export Transactions to download your transactions.

View/Edit Account Details


• Click Manage My Account to view/edit account details.

• Click the pencil icon to edit the account nickname.

• You can deactivate/activate your debit or credit cards by


clicking Card Controls.

• Clicking Order Checks will take you to our check


provider’s website.

• Place a stop payment by clicking Stop Payment.

• Exclude the account from planning by clicking the


Exclude/Include toggle.

11
Add a First Horizon Account
• Click/tap on the Profile menu in the upper right-hand
corner.

• Choose My Preferences.

• Click/tap on the account type to display available


accounts.

• Click/tap on the account you wish to add and click/tap


on the toggle button next to it.

Hide an Account
• Click/tap on the profile menu in the upper right-hand
corner.

• Choose My Preferences.

• Click/tap on the account you wish to hide and click/tap


on the toggle button next to it.

Exclude an Account from Planning


and Budgeting
• Click the Account from the My Accounts screen.

• Click Manage My Account. This will expand the view to


display details and options.

• Click the Exclude/Include in Planning toggle.

• Click Confirm.

12
Place a Stop Payment
• Click the Account from the My Accounts screen.

• Click Manage My Account. This will expand the view to


display details and options.

• Click Stop Payment.

• Click one of the options that appears, and choose Single,


Range, or Get My Stop Payment History.

• For a single stop payment, you will need the amount,


check number and payee. You also can select a reason for
the stop payment from the drop-down menu.

• To stop payment from a range of check numbers, you


will need the starting check number and ending check
number.

• You can enter a payee if known. You can also select a


reason from the drop-down menu.

• Click Save.

Note: There is a $37 fee per stop payment. Stop payments


expire after six months.

13
Account Aggregation (adding non-First Horizon accounts)
Account Aggregation allows you to import accounts at another financial institution into Digital Banking. Accounts
that have online access will display balances and transactions. Accounts without online access will have to be
manually updated. Account Aggregation is currently unavailable for small business profiles.

Add Other Accounts with Online Access


• From the homepage, click/tap on Add a Non-First Horizon
Account.

• Choose Add an Online Account.

• Begin to type in the financial institution where the account


is located. A list of available institutions will appear as you
type. Click the financial institution.

• Click/tap Next.

• Type in the required credentials for the other institution.

• Click/tap Next.

• Note: By choosing Next, you are agreeing to First Horizon


Bank’s Account Aggregation Disclosure detailed in the
Terms of Service.

• A list of all available accounts at that institution will be


displayed. Click the box to select the account(s) you want
to aggregate, and select Next.

• The account will now be visible on the homepage.

Add Other Accounts without


Online Access
• From the homepage, click/tap on Add a Non-First Horizon
Account.

• Choose Add a Non-Online Account.

• Select Asset or Liability from the Account Type


drop-down menu.

• Type in the account name.

• Type in the existing balance.

• Click/tap Save.

14
ALERTS

Digital Banking keeps you informed and connected to your finances with Alerts and Secure Messages.

View a Notice or Alert


• Online: simply click on Alerts in the upper right-hand
corner.

• Mobile: tap on the More menu in the lower right-hand


corner and choose Alerts from the menu.

• Click the Alert you wish to view, and the field will expand
to display more detail.

• To delete an Alert, click the box on the left, and then


click Delete.

• There is a quick link to Manage My Alerts on this page.

15
Add or Remove an Alert
There are two types of Alerts: My Alerts and System Alerts.
My Alerts are your recommended alerts that we automatically
enable for you and also any custom alerts you set up for
yourself. You are automatically enrolled for the Mandatory and
Recommended Alerts. System Alerts are for security purposes
and cannot be removed.

• Click/tap on the Profile menu in the upper right-hand


corner.

• Choose Alert Settings.

• You can view a specific group of Alerts by clicking the All


Alerts drop-down menu. Choose the group of Alerts you
wish to view.

• To remove an Alert, choose the toggle to turn it off.

• To customize the delivery method for a particular Alert,


choose the Alert, and the field will expand to display your
options of delivery.

• Choose Edit. Make your changes and then choose Save.

16
View and Send a Secure Message
• Online: Click on Messages in the upper right-hand corner.

• Mobile: Tap on the More menu in the lower left-hand


corner and choose Secure.

• You will see a list of Secure Messages. Click the one you
want to view. Click Reply to send a response.

• To send a new Secure Message, click Send Us a Secure


Message.

• Click the “What is this message about?” drop-down and


choose a topic.

• Click the “What type of message is this?” drop-down and


choose an issue.

• Type in a subject in the Subject line.

• Type in your message, and click Send.

• You will get a response from a Customer Service


representative within regular business hours.

17
BILL PAY/EXTERNAL TRANSFER

Bill Pay/External Transfer gives you several options when it comes to moving your money in Digital Banking.

Note: In order to pay a bill or transfer to an external account, you must first add the account, company or person
as a payee.

Schedule a Recurring Payment


• From the My Accounts homepage, select Payments.

• Select Pay Bills.

• Select Make a Recurring Payment.

• Select the payee from the drop-down menu.

• Select the From account to pay the bill.

• Type in the amount.

• Choose the date.

• Choose the frequency of the payment.

• If applicable, choose when you want the payment to


end.

• Select an alert option if desired.

• Select Next.

• Review and select Submit.

18
Add an External Account for Transfers
If you have accounts at another bank, you can add them to
your Digital Banking.

• Select Transfers.

• Select External Transfer accounts.

• Select Add a Transfer Account.

• Select Account I Own.

• Select Bank Account Information.

• Select Next.

• Complete the required fields: Name, Account Type,


Financial Institution, Account Number, and Routing
Number.

• Select Save.

• The account now must be verified with micro-


transactions. Micro-transactions consist of a small
deposit made to the external account followed by two
small withdrawals that equal the deposit within two to
five business days. Check the external account for the
amounts of both withdrawals.

• Once you have the amounts of the two micro-transaction


withdrawals, log in to Digital Banking.

• Select Payments and then External Transfer accounts.

• Select the external account you added.

• Click to edit, and then click the flag on the right side.

• Enter the amounts of the withdrawals in the fields that


appear.

• Click Activate.

• The external account is now activated and available for


scheduling a transfer.

19
Add a Company for Bill Pay
These are companies that you add to your payee list in order to
pay a bill.

• Select Payments.

• Select Payees.

• Select Add a Payee.

• Select Company I Need to Pay.

• Select Bill Information.

• Select Next.

• Begin to type the name of the company into the search


bar. If you see the company’s name while you type,
choose it. If you do not see the company, continue to type
the entire company name.

• Click the company you wish to add. If you do not see the
company, select Create Custom Recipient.

• Enter the account number in both required fields, and also


enter the account number of the financial institution. You
have the option of assigning a nickname and a preferred
account to pay with.

• Choose Save.

• You may need to enter additional information to proceed.


Type the phone number in the appropriate field and click
Save.

• Review and choose Confirm.

• The Company Recipient will now be displayed and


available for payments.

20
Add a Person for Bill Pay
These are individuals whom you add to your recipient list in
order to send a payment via check by mail.

• Select Payments.

• Select Payees.

• Select Add a Payee.

• Select Person I Need to Pay.

• Select Address Information.

• Select Next.

• For security purposes, a verification code will be sent to


your designated phone number or email. Obtain the code
by looking at your text or email messages. You can have a
new code sent by clicking on Resend Code.

• Type in the required information into the fields marked


with an asterisk.

• Choose Save.

• The Person payee will now be displayed and available for


payments.

21
Pay Multiple Bills
Bill Pay offers you the ability to pay multiple bills at one time.
You can select one funding account or select different funding
accounts for each bill or payment.

• Select Payments.

• If on the mobile app, select Pay Bills.

• Choose Set for All Payments to select your default


funding account and date from the drop-down menus.
Click Apply to All. You will be able to select a different
account and date for each payment if needed.

• Select the Amount field and type in the amount you wish
to pay to that recipient.

• Click the account drop-down menu to select a different


funding account, or leave it as the default account (if one
was selected).

• Click the Calendar icon to select a date (if needed).

• Once an amount is entered, you can select Add Memo to


add a note. (If the payment is sent by check, the Payment
Memo will be included.) Click Save.

• Click the next recipient(s) you wish to pay, and follow the
same steps as you did with the previous recipient.

• Each payment will be displayed with the date and amount


of payment. When complete, select Submit Payments.

• A confirmation of the total amount of payments will be


displayed. If correct, click Confirm & Pay. You will be
notified if successful.

22
PLANNING

The Planning page is where you go to create, view, edit, reset, or delete your Budget and Goals.

Create a Budget
Digital Banking helps you track how you are spending your
money by using the past three months of transactions when
you create a budget.

• Select Planning in the upper menu bar. For Mobile,


Planning is found in the More menu in the lower-right
corner of the screen.

• Online defaults to the Budget screen. For Mobile,


select Budget.

• Click Create Budget.

• To set a Category Budget, click the Budget field on the


Category. Type in the amount and press Enter, or click
the next category.

• To set a subcategory budget, click the Main Category


marked with a +. Click the Budget field for that category.
Type in the amount and press Enter, or click the next
category.

• Set monthly budgets for each category you want to use.


For unused categories, leave the amount at zero.

23
Add a Custom Category
You can create a Custom Category to add to your budget if an
appropriate category is not listed for a posted transaction.

• From the My Accounts homepage, select an account with


the transaction you would like to create a category for.

• Click the transaction you would like to add a Custom


Category for.

• Click Add Category.

• Select the Category Name field and type in the name of


your Custom Category.

• You have the option of making the Custom Category


a subcategory of an existing category. Click the
“Subcategory of” drop-down menu, and select the
parent category.

• Select Expense or Income to choose the appropriate


type of category.

• Click Continue.

Reset or Delete Your Budget


• Click Planning in the upper menu bar. For Mobile,
Planning is found in the More menu in the lower-right
corner of the screen.

• To reset your current month’s Budget using your past


three months’ activity, select Reset Budget. Click
Continue. Your previous spending budget amounts will
be removed from your financial analysis.

• To delete your budget from your financial analysis, select


Delete Budget. Click Continue. Your Budget will be
removed from the Planning page.

24
Set a Retirement Goal
• Click Planning in the upper menu bar. For Mobile,
Planning is found in the More menu in the lower-right
corner of the screen.

• Click Goals.

• Select the Add Goal drop-down menu.

• Click Retirement.

• Select the Goal Name field and type in the name of


your goal.

• Select the Birth Date field and type in your birth date, or
use the calendar icon to choose the year, month and day
of your birth.

• Select the Retirement Age field and type in your


projected age of retirement, or click the up or down
arrows to choose your retirement age.

• Select the Start Saving field and type in the day, or use
the calendar icon to choose the start date of your goal.

• Select the Goal Amount field and type in the dollar


amount of your retirement goal.

• Click the box next to any accounts that have balances


that are to be applied toward your goal. You can choose
to have only a portion of the balance applied by typing
in the percentage.

• Enter the Expected Rate of Return for each account


selected.

• Click Save.

• Select the goal you created to expand the view and


display the details.

• Our Digital Banking tools calculate the amount needed


to save monthly to reach your goal.

25
Add a Savings Goal
• Click Planning in the upper menu bar. For Mobile,
Planning is found in the More menu in the lower-right
corner of the screen.

• Click Goals.

• Select the Add Goal drop-down menu.

• Click Savings.

• Select the Goal Name field, and type in the name of


your goal.

• Select the Starts field and type in the day, or use the
calendar icon to choose the start date of your goal.

• Select the Ends field and type in the day, or use the
calendar icon to choose the end date of your goal.

• Select the Goal Amount field and type in the dollar


amount of your savings goal.

• Check the box next to any accounts that have balances


that are to be applied toward your goal. You can choose
to have only a portion of the balance applied by typing
in the percentage.

• Enter the expected rate of return for each account


selected.

• Click Save.

• Select the goal you created to expand the view and


display the details.

• Our Digital Banking tools calculate the amount needed


to save monthly to reach your goal.

Edit or Delete a Goal


• Click Planning in the upper menu bar. For Mobile,
Planning is found in the More menu in the lower-right
corner of the screen.

• Click Goals.

• Select the goal you wish to edit or delete.

• To edit, click the Edit button. Make your changes and


click Save.

• To delete, click the Delete button. Select Continue,


and the goal will be removed.

26
MOBILE-ONLY FEATURES

Our Mobile Banking tools offer additional functionality to make banking even easier.

Deposit a Check
It’s easy – you’ll receive immediate confirmation that we received
your check, and check images are never stored on your device.

• Choose Mobile Deposit in the lower menu bar.

• Choose Deposit a Check.

• Select the account and enter the amount for the deposit.

• Snap pictures of the front and back of the check using


the image-capture feature.

• Review, submit, and get confirmation that your deposit


was received.

Enable/Disable Quick Glance℠


• Choose the Profile menu in the upper right-hand corner.

• Choose your mobile device.

• Tap on the toggle to Enable/Disable Quick Glance, and


accept the disclosure.

• Next time you go to the app, click the Quick Glance button
to see all those details without logging in.

• Quick Glance is also available on Apple Watch®.

Enable Touch/Face ID
• Choose the Profile menu in the upper right-hand corner.

• Choose My Preferences.

• Choose your mobile device.

• Tap the toggle to Enable or Disable Touch/Face ID.

• Read the message and accept by clicking Enable.

Apple Watch is a trademark of Apple Inc., registered in the U.S. and other countries.

27
OTHER DIGITAL OPTIONS

Set Up Your Digital Wallet


Digital Wallets let you make purchases in-store with more
convenience and ease. Your account details will be kept secure.
Set up your Digital Wallet with your eligible credit or debit card
and smartphone.

APPLE PAY®
• In your smartphone settings, click Wallet & Apple Pay.

• Click Add Credit or Debit Card.

• Follow the prompts to enter your card information.

Once your card is added, you’re ready to pay at eligible


merchants or in apps.

SAMSUNG PAY
• Download the Samsung Pay app from the Google Play Store.

• Tap Install to download the app.

• Open the app.

• Sign in to your Samsung account and add your First


Horizon card to your payment method.

GOOGLE PAY
• Download the Google Pay app from the Google Play Store
or the App Store.

• Tap Install to download the app.

• Open the app.

• Sign in to your Google account and add your First Horizon


card to your payment method.

Digital Banking with Quicken®


As a registered Quicken user, you can link your Digital Banking profile to Quicken so you can view transactions and
balances, pay bills, transfer funds, and more. Here’s how:

• Open Quicken.

• Click Add Account, and then select the type of bank account (e.g., checking, savings) you would like to add
to your Quicken profile.

• Enter First Horizon Bank as the name of your financial institution. Then click the results matching that name.

• You will be prompted to enter your Digital Banking login information. (HINT: It’s best to log in to Digital
Banking from the First Horizon Bank website to confirm this information and to make for a smoother
connection.)

You’ll be provided a list of your online accounts. Simply choose from the list provided.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries.

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