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Romaisa contacted the College Board's SAT Chat Service for assistance with registration issues. She is experiencing problems accessing the registration page and is prompted to re-login. Ann, the agent, is guiding her through troubleshooting steps to resolve the issue.

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Romaisa contacted the College Board's SAT Chat Service for assistance with registration issues. She is experiencing problems accessing the registration page and is prompted to re-login. Ann, the agent, is guiding her through troubleshooting steps to resolve the issue.

Uploaded by

romaisakhan4750
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© © All Rights Reserved
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Download as TXT, PDF, TXT or read online on Scribd
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Ann (9/4/2024, 9:29:16 PM): Hello Romaisa.

Thank you for contacting the College


Board. My name is Ann and my Agent ID is 6035783. I'm reviewing the information you
submitted and will be with you shortly.
Ann (9/4/2024, 9:29:33 PM): Hi thank you for using SAT Chat Service! How can I be
of service?
Romaisa (9/4/2024, 9:29:38 PM): hello
Romaisa (9/4/2024, 9:30:16 PM): i need help with registration for sat as i am
facing certain problems while applying for it
Ann (9/4/2024, 9:30:29 PM): I’m sorry that you’re having trouble with this. Let me
see what I can do here.
Ann (9/4/2024, 9:30:34 PM): I'm more than happy to assist you with that.
Romaisa (9/4/2024, 9:31:22 PM): please help me with registration as when i click on
registration it does not lead me to my required place
Romaisa (9/4/2024, 9:31:39 PM): like sometimes i need to re loggin
Ann (9/4/2024, 9:31:56 PM): I'm sorry for the trouble.
Ann (9/4/2024, 9:32:06 PM): Did you try to do the process using different device?
Romaisa (9/4/2024, 9:32:34 PM): or i am told for insufficient access
Romaisa (9/4/2024, 9:32:49 PM): yes my phone and my laptop
Ann (9/4/2024, 9:33:35 PM): How about different browser?
Romaisa (9/4/2024, 9:33:46 PM): no
Romaisa (9/4/2024, 9:33:54 PM): how to do that
Romaisa (9/4/2024, 9:34:10 PM): i guess it will have the same problem
Romaisa (9/4/2024, 9:34:33 PM): like when i request for acces they dont do it
Ann (9/4/2024, 9:34:34 PM): What type of browser you're using?
Romaisa (9/4/2024, 9:34:46 PM): i am using google
Romaisa (9/4/2024, 9:35:04 PM): sats official page
Ann (9/4/2024, 9:35:06 PM): Do you have another installed browser on your device?
Romaisa (9/4/2024, 9:35:12 PM): no
Romaisa (9/4/2024, 9:35:37 PM): i am trying from college board page
Ann (9/4/2024, 9:35:42 PM): Safari, Microsoft Edge or any?
Ann (9/4/2024, 9:36:17 PM): Are you trying to create a college board account?
Romaisa (9/4/2024, 9:36:31 PM): i have created college board account
Romaisa (9/4/2024, 9:36:44 PM): but it have certain problems
Romaisa (9/4/2024, 9:36:56 PM): like i dont have access to certain things
Romaisa (9/4/2024, 9:37:05 PM): like sats registration
Ann (9/4/2024, 9:37:14 PM): In what particular process?
Ann (9/4/2024, 9:37:33 PM): Are you logged in to your account?
Romaisa (9/4/2024, 9:37:53 PM): right now yes
Romaisa (9/4/2024, 9:38:14 PM): but when i try to register for sats i am told to re
loggin
Ann (9/4/2024, 9:38:27 PM): Alright, can you see your name at the top of the
screen?
Romaisa (9/4/2024, 9:38:35 PM): yes
Ann (9/4/2024, 9:39:19 PM): Can you go through to your MySAT dashboard?
Romaisa (9/4/2024, 9:40:59 PM): yes
Ann (9/4/2024, 9:41:20 PM): Can you see the yellow button which is register for
SAT?
Ann (9/4/2024, 9:42:32 PM): Can you please click that then till me what's the next
page is.
Romaisa (9/4/2024, 9:42:50 PM): wait i am trying
Ann (9/4/2024, 9:43:09 PM): Wonderful, give me an update.

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