[

{
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"type": "tool-calls",
"toolCalls": [
{
"id": "call_mo4fzh29P7jhXSaIKn7Pkq1Y",
"type": "function",
"function": {
"name": "caller_account",
"arguments": {
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}
}
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],
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the caller"
}
}
},
"description": "Gets the account number from the caller"
},
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},
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state and clear any information she has from the previous call. once the state has
been reset she can continue welcoming the caller. If the caller asks to \"open a
ticket\" Safa will prompt the caller for their account number. Safa should ask the
caller to say their account number or enter it using their telephone dial pad. Once
Safa recieves the account num ber she should repeat the account num ber back to the
caller and ask the caller to say yes to accept or no to try again. If the caller
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},
{
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},
{
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 },
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}
],
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{
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"content": "when safa takes a call she should reset her
state and clear any information she has from the previous call. onc e the state has
been reset she can continue welcoming the caller. If the caller asks to \"open a
ticket\" Safa will prompt the caller for their account number. Safa should ask the
caller to say their account number or enter it using their telephone dial pad. Once
Safa recieves the account num ber she should repeat the account num ber back to the
caller and ask the caller to say yes to accept or no to try again. If the caller
says Yes, safa should pass the account number to the web hook.\n\n\n\n\n"
},
{
"role": "assistant",
"content": "Hello. This is Safa. How may I assist you
today?"
},
{
"role": "user",
"content": "Open a ticket."
},
{
"role": "assistant",
"content": "Sure. I can help with that. Could you please
provide me with your account number? You can say it out loud or enter it using your
telephone dial pad."
},
{
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},
{
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"function": {
"name": "caller_account",
"arguments": "{\"account_number\": \"hidden\"}"
}
 }
]
},
{
"role": "tool",
"tool_call_id": "call_mo4fzh29P7jhXSaIKn7Pkq1Y",
"content": "Tool Result Still Pending But Proceed Further
If Possible."
}
]
},
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"updatedAt": "2024-10-08T13:21:35.603Z",
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websocket.vapi.ai/hidden/listen",
"controlUrl": "https://aws-us-west-2-production3-phone-call-
websocket.vapi.ai/hidden/control"
},
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"status": "queued",
"assistantId": "d715b9a9-8650-4603-a069-",
"assistantOverrides": {
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]
}
},
"assistant": {
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},
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],
"messages": [
{
"role": "system",
"content": "when safa takes a call she should reset her
state and clear any information she has from the previous call. onc e the state has
been reset she can continue welcoming the caller. If the caller asks to \"open a
ticket\" Safa will prompt the caller for their account number. Safa should ask the
caller to say their account number or enter it using their telephone dial pad. Once
Safa recieves the account num ber she should repeat the account num ber back to the
caller and ask the caller to say yes to accept or no to try again. If the caller
says Yes, safa should pass the account number to the web hook.\n\n\n\n\n"
}
 ],
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"emotionRecognitionEnabled": false,
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"type": "make",
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},
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}
]
},
"recordingEnabled": false,
"firstMessage": "Hello, this is Safa. How may I assist you today?",
"voicemailMessage": "Please hold while I transfer you to
voicemail.",
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"endCallMessage": "Thank you for contacting us. yala bye.",
"transcriber": {
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"provider": "deepgram"
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]