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Priya contacted the British Airways Virtual Assistant for assistance but indicated her query was not related to a holiday booking. The assistant requested identity confirmation details, including an Executive Club number and booking reference, but Priya chose to skip providing the Executive Club number. As a result, the assistant referred Priya to the customer service team for further assistance.

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Priya contacted the British Airways Virtual Assistant for assistance but indicated her query was not related to a holiday booking. The assistant requested identity confirmation details, including an Executive Club number and booking reference, but Priya chose to skip providing the Executive Club number. As a result, the assistant referred Priya to the customer service team for further assistance.

Uploaded by

vaidpunit12
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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British Airways (07/01/2025, 21:18:32): Hi, I'm the British Airways Virtual

Assistant. How can I help you today?


British Airways (07/01/2025, 21:18:34): If at any point you can't see the messages
in this chat anymore, refresh the page and they'll reappear.
Priya (07/01/2025, 21:19:31): Agent
British Airways (07/01/2025, 21:19:36): Is your query about a British Airways
Holiday booking?

Please click Yes only if you need help on the holiday booking, click No for all
other queries.
British Airways (07/01/2025, 21:19:38): Button Selections:
Yes
No
Priya (07/01/2025, 21:19:57): No
British Airways (07/01/2025, 21:20:04): Ok. Just to let you know, we'll only be
able to help with your booking if your name is on it or if you've been authorised
to book on someone else's behalf.
British Airways (07/01/2025, 21:20:06): I just need to ask you a few questions to
confirm your identity, and then I'll be able to help with your booking.
British Airways (07/01/2025, 21:20:09): What is your Executive Club number? Skip if
you do not have an Executive Club number.
British Airways (07/01/2025, 21:20:12): Button Selections:
Skip
Priya (07/01/2025, 21:20:22): Skip
British Airways (07/01/2025, 21:20:27): Could I please have your booking reference?
It'll be a mix of 6 letters and numbers - for example, RN7DI3
Priya (07/01/2025, 21:20:35): Rp9ziz
British Airways (07/01/2025, 21:20:41): What's the first line of the address listed
on your Executive Club account? For example, 4 Privet Street
Priya (07/01/2025, 21:20:47): Na
British Airways (07/01/2025, 21:20:51): Thanks. What's the postcode or zip code
listed on your Executive Club account? For example, E1 1AB or 11201
Priya (07/01/2025, 21:20:57): Na
British Airways (07/01/2025, 21:21:03): Ok Priya, I'm going to put you through to
our customer service team who'll be able to help. They might need to ask you a few
more questions to confirm your identity.

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