Entrepreneurship & Management Revision guide by Ronald Freemann

ENTREPRENEURSHIP AND MANAGEMENT REVISION GUIDE

SECTION A: MULTI-CHOICE QUESTIONS
1. Which one of the production factors below controls the others?
A. Capital C. Human resource
B. Materials D. Market
2. The interpersonal role of a manager is:
A. A role that involve figurehead, leader, and liaison activities
B. Role that involve monitor, disseminator, and spokesperson activities
C. Role that involve entrepreneur, disturbance handler, resource allocator, and negotiator
D. All of the above
3. Informational role of a manager is;
A. A role that involve figurehead, leader, and liaison activities
B. Role that involve monitor, disseminator, and spokesperson activities
C. Role that involve entrepreneur, disturbance handler, resource allocator, and negotiator
D. None of the above
4. Decisional role of a manager is;
A. A role that involve figurehead, leader, and liaison activities
B. Role that involve monitor, disseminator, and spokesperson activities
C. Role that involve entrepreneur, disturbance handler, resource allocator, and negotiator
D. None of the above
5. Getting things done through people can be referred to as?
A. Organizing C. Delegating
B. Planning D. Management
6. Top management role is?
A. Monitoring and control
B. Forecasting
C. Concerned with daily routine work
D. None of the above
7. All of the following are functions of management except;
A. Leading C. Organizing
B. Planning D. Organization
8. An organizational structure is:
A. The process of creating an organization's structure
B. Formal frame work by which tasks are grouped and coordinated
C. The developing or changing of an organization's structure
D. The process of influencing and directing the subordinates
9. ......managers should have skills in performing the routine laboratory activities and should supervise
routine activities in the laboratory.
A. Lower level C. Top level
B. Middle level D. General
10. Technical skills in an organization involve?
A. Determination to do well
B. Using a new machinery only
C. A group of people working together
D. Knowledge, techniques and ability to use them
11. Conceptual skills involves the following except?
A. Calling for annual meetings of the organization members
B. Understanding all the organizational functions as a whole
C. Getting ready for conflicts of the organizational members

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D. Taking decisions where necessary on matters that concern the organization

12. Which one of the following positions has the primary focus for the organization goals?
A. Administrator C. Manager
B. Accountant D. Supervisor
13. A good manager when deciding:
A. Makes decisions appropriately on crucial matters
B. Buys time to decide on crucial matters
C. Consults from every worker before taking decisions on crucial matters
D. Directs others to take decisions on the crucial matters
14. Top level management in the area of accounting is:
A. The most feared in the organization
B. Is not accountable for the overall management
C. The a countable manager for the overall management
D. The person who directs others to be accounted for management
14. Most laboratories have a definite organization structure that describes the formal set of various
departments and levels termed as:
A. Administrative table C. Department directory
B. Laboratory directory D. Organization chart
15. Which one of the following is a management function?
A. Planning D. Monitoring
B. Controlling E. All the above
C. Leading
16. Motivation in an organization is
A. The ability of the organization members to work with maximum energy
B. The most effective way of doing jobs in an organization
C. What tools are necessary to perform in an organization
D. Creation of an atmosphere that encourages employees to work.
17. All the following are better ways of encouraging organizational employees to work towards achieving
the organizational goals except?
A. Allowing employees to participate in the decision making process.
B. Increasing the salary wages of the better performing employees.
C. Recognizing and appreciating the good job done by employees.
D. Introducing staff appraisal programs within the organization
18. Assigning authority and responsibility to another person to carry out specific tasks is called?
A. Duty assignment C. Delegation
B. Job description D. Duty allocation
19. When delegating:
A. Delegate completely including accountability
B. Assign duties wisely even to your boss
C. Delegate considerably not just when you're busy.
D. Make all decisions in advance
20. Delegation may be specific, general, written and verbal but must be accompanied by kind of?
A. Selecting subordinates in light of the job done
B. Assignment of duties to subordinates
C. Effective rewarding of duties done
D. Constructive criticism of poor work
21. Which one should be considered when deciding on whom to delegate a particular task?
A. Whether the person is Trustable
B. Whether the person has the Necessary skills
C. Whether the person is adequately available
D. Whether the person has good Work ethics

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E. All the above.

22. Which one of the following steps of delegation is most important?
A. As the focus
B. Edit picture
C. Provide documentation and clear instructions
D. Take time to decide on whom to delegate to
E. Know what to delegate
23. Leading is:
A. Running the business in a steady state conditions
B. Giving directions and influencing members to work
C. Organizing structures and establishing systems
D. Controlling especially by financial methods
24. One of the functions of a manager is organizing. This has to do with:
A. Sharing information
B. Setting standards and limits
C. Devising and allocating roles
D. Deciding in advance what to do.
25. Autocratic or dictatorship style of leadership is characterized by the following except:
A. Threats and punishment
B. Not trusting employees
C. Not encouraging employee participation
D. Employees do not respond to any other style
26. Plans in an institution have to answer the following questions except
A. What is the institution trying to achieve?
B. Where is the institution now?
C. How shall we know that we have got there?
D. Is the leader a manager?
27. The process of guiding and teaching health providers at the place of work to enable them perform
their work better by a senior employee is called?
A. Employee induction C. Delegation
B. Employee supervision D. All the above
14. Which one of the following is the importance of supervision?
A. Planning D. Instructing
B. Scheduling E. All the above
C. Allocating
28. Which resource of production/management is difficult to master?
A. Humans C. Capital
B. Land D. Natural
29. The process of identifying and determining in detail the particular job duties and relative importance
of these duties is called?
A. Job description C. Job analysis
B. Job Recruitment D. Job specification
30. When the laboratory experiences a delay or interruptions in testing the lab staff should
A. Close the laboratory
B. Remain in the laboratory working
C. Write desired results on patients forms
D. Give patients a timely documented notification
31. Which of these is incorrect about planning?
A. It establishes coordinated effort
B. Reduces uncertainty and crisis
C. Establishes objectives and goals

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D. standards used in controlling

E. there fixed and there not changed
32. A long term plan is:
A. Plans that cover one year or less
B. Plans that extend beyond three years
C. Plans that are clearly defined
D. Flexible plans that set general guidelines
33. Short term plans are:
A. Plans that cover one year or less
B. Plans that extend beyond three years
C. Plans that are clearly defined
D. Flexible plans that set general guidelines
34. Specific plans are:
A. Plans that cover one year or less
B. Plans that extend beyond three years
C. Plans that are clearly defined
D. Flexible plans that set general guidelines
35. Operational plans are:
A. Plans that cover one year or less
B. Plans that extend beyond three years
C. Plans that are clearly defined
D. Specifies how objectives can be achieved
36. Which one of the following constitutes the principles of management?
A. Listening, advising and monitoring.
B. Division of labor, authority and responsibility
C. Advising, delegation and coordination
D. Planning controlling and integration
37. During supervision, the process of assessing ones work performance, against the work objectives is
called?
A. Job coaching C. Support supervision
B. Staff training D. Staff appraisal
38. Which one of the following is not a management style that may be used by supervisor?
A. Autocratic leadership style C. Consultative leadership style
B. Formal leadership style D. Persuasive leadership style
39. The management function involves motivating, communicating, delegating and coaching staff;
A. Planning C. Controlling
B. Directing D. Organizing
40. Which the following management functions involves establishing the goals and objectives and
formulating the policies to carry out the objectives?
A. Planning C. Evaluating
B. Directing D. organizing
41. Which one of the following positions has a primary focus on the people and their operations?
A. Director C. Manager
B. Supervisor D. Administrator
42. Which one of the following management styles leads to the highest quality decisions with good
acceptance and commitment from the staff?
A. Authoritarians C. Democratic
B. Consensus D. Laissez fair
43. The term evaluation means?
A. Comparing of achievements against the planned activities
B. Monitoring activities in a hash way

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C. Planning organization activities

D. Increasing the output of the workers
44. Controlling is an important function of management which
A. Points out weaknesses and the errors for rectification
B. Have same objectives like supervision
C. Makes it hard for workers criticism
D. Monitors activities in a hash way
45. When carrying orientation of new employees
A. Explain the work of the unit which he will be doing
B. Take no interest in his personal problems
C. Post pond the introduction to the fellow workers
D. Give him the freedom to find his own way in the building
46. The following are advantages of planning except?
A. Better coordination of the personnel
B. More economic use of the resources
C. Allows the manager to make decisions in advance
D. Increases personnel effectiveness
47. The planning cycle consists of the following except?
A. Training needs assessment
B. Situation analysis
C. Problem identification
D. Setting priorities, objectives and strategies
E. Implementation
48. The following concerning controlling are true except?
A. Reduces the wastage of resources
B. Achieves the set goals and objectives
C. For quality purposes
D. For buying time to decide
49. Which of the following is not included in the job description?
A. Job duties D. Qualifications
B. d) Job security E. Performance standards
C. Job title
50. The process of identifying who performs what tasks in an organization is called?
A. Planning C. Organizing
B. Staffing D. Recruitment
51. The process of recruiting, selecting, hiring, placement and training of employees is called?
A. Recruitment C. Management
B. Staffing D. Monitoring
52. The criteria for performance measure used as the basis for employment decision is known as;
A. Assessment center criteria C. Test measure criteria
B. Performance appraisal criteria D. MBO criteria
53. The depth study of all job positions in an organization is described as?
A. Job evaluation C. Job specification
B. Job analysis D. Job description
54. Organizations carry out appraisal of its staff performance leading to the following except
A. Customer evaluation C. Pay adjustments
B. Promotion D. Training needs
55. The negative separation of employees from the organization is known as?
A. Registration C. Demotion
B. Dismissal D. Insubordination
56. Which one of the following is not a signal, of training needs?

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A. New equipment C. Lack of motivation

B. Increasing number of questions D. Compliant from customers
57. Which one of the following should not be delegated?
A. Staff appraisal C. Staff salaries
B. Core activities D. Staff training
58. During the communication process, which element transmits messages?
A. Channel C. Receiver
B. Decoder D. sender
59. During communication, listening is a very important aspect. Which of the following is picture of the
listening skill?
A. Having constant interrupter
B. Having selective listening
C. It is the giving of thoughtful attention to another person whilst they are speaking
D. You do not listen to important items
60. Communication among health professionals is important because;
A. Anybody can communicate C. It can make a patient open up.
B. Can get the right cost of treatment D. None of the above
61. All of these are barriers to effective communication among health professionals except
A. Collective ownership C. Environmental factors
B. Dishonesty D. Tribal Differences
62. Which one is not a communication tool in the laboratory?
A. A memo C. Media reports
B. Notices D. Electronic media
63. The skill of framing a statement in another form to mean the same thing is referred to as
A. Clarifying C. Questioning
B. Advising D. Paraphrasing
64. The following are barriers to effective communication except?
A. Unconducive environment C. Embarrassment
B. Poor communication skills D. Relaxation
65. The response from the receiver of information is known as?
A. Noise C. Feedback
B. Message D. Communication
66. Which one of the following is the most effective communication style?
A. Assertive communication style C. Passive communication style
B. Aggressive communication style D. Passive assertive communication style
67. Which one of the following is the most enriched communication type?
A. Written communication type C. None verbal communication type
B. Verbal communication type D. Verbal electronically expressed type
68. The following are time wasters except?
A. Doing SWOT analysis C. Lack of clear priorities
B. Interruptions D. Meetings without agenda
69. When drawing a work plan you need to consider?
A. The available resources C. The human resource
B. The facilities available D. all the above
70. The following are consequences of poor time management except:
A. Crisis management C. Paper Mountains
B. Inability to say no D. Work related stress
71. Which of these is not correct about planning?
A. Ensures that the planned activities are accomplished systematically
B. Establishes objectives or standards used in controlling
C. It establishes coordinated efforts

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D. Reduces uncertainties
72. The procurement of equipments supplies is done through the following except?
A. Donor body B. Local supplier
A. Friend and relative C. Manufacturer and distributor
73. Offering laboratory services you need to seriously plan because"?
A. Planning avoids future chaos in the organization.
B. Planning helps to control expenditure
C. Planning is talked of even at village level
D. Planning is the foundation stone of successful actions of the organization
74. When submitting an order before you run out of stock you should check for the following except?
A. Patients' Results forms C. Stock consumption
B. Stock cards one by one D. Summary of stock used monthly
75. When purchasing equipments
A. identify those with high maintenance costs
B. select an affordable, easy to use and maintain
C. Select an expensive type to impress
D. Select from a second hand well serviced ones
76. maintenance and simple servicing of lab equipments is a responsibility of
A. in charge of the laboratory C. the clinician in charge of the station
B. Laboratory attendant D. The engineer at the work shop.
77. The procurement of equipments and supplies is through the following agents except?
A. Donor body C. Local supplier
B. Friend and relative D. Manufacturer and distributor
78. A book which contains a list of articles for purchase from a company is known as
A. Invoice C. Delivery note
B. A catalogue D. Stock ledger
79. ....... is used when carrying out stocking in the laboratory
A. Delivery note C. Log book
B. Invoice D. Stock card
80. All of the following are the purposes of the buffer stock except?
A. Avoids stock outs C. For lending out
B. Compensates for wastes D. Taking care of the logistical delays
81. For proper continuity of the laboratory services, supplies should be ordered?
A. On a daily basis C. After every six months
B. Monthly D. On a quarterly basis.
82. The process of requesting a price quotation from the bidder is called?
A. Supplier requesting C. Procurement process
B. Invitation process D. Solicitation
83. If the maximum stock is 10HIV kits and there is 5 HIV kits in the stock, the amount of HIV kits to be
ordered is?
A. 05 HIV kits C. 10 HIV kits
B. 15 HIV kits D. 50 HIV kits
84. The time spent between ordering and receiving the good in the store is referred to as?
A. Procurement time C. Supplies time
B. Lead time D. Inventory time
85. In marketing, human beings have unlimited wants and limited resources, therefore they make choices.
The choice they make and backed by the ability to pay is called?
A. Consumer want C. Demand
B. Human want D. Customer want
86. The act of communicating to persuade, educate and change the attitudes of the target customers is
called?

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A. Promotion C. Personal selling

B. Advertising D. Sales promotion
87. The type of tax paid by customers and suppliers to Uganda revenue authority which is indirect is
known as?
A. Value added tax C. Value addiction tax
B. Value indirect tax D. Value direct tax
88. Which document and records are used for tracking the inflow and outflow of the laboratory supplies
and consumables?
A. Delivery note C. Stock card
B. Invoice D. Discrepancy form
89. The documents supplied by the supplier which corrects an undercharge on the original Invoice is?
A. Delivery note C. Debit note
B. Credit note D. Invoice
90. The document used to show that commodities are delivered and their price is?
A. Catalogue C. Invoice
B. Delivery note D. Demand note
91. Which document is used to request suppliers or manufacturers to provide certain commodities to the
business/laboratory?
A. Catalogue C. Invoice.
B. Delivery note D. Price list.
92. The reason for keeping most reagents in brown bottles is?
A. Brown bottles can be broken by light
B. Brown bottles increase the stability of the reagents.
C. Brown bottles prevents sun radiations not reach the reagents
D. Reagents can be destroyed by heat
93. The steps followed in the laboratory to ensure production of quality results are called?
A. Quality assurance C. Quality management
B. Quality control D. Team work
94. -------Refers to the orderly grouping of activities in a cohesive manner in a formal structure.
A. Directing C. Controlling
B. Commanding D. Organizing
95. Continuous achievement of organizational set goals and objectives and associated with increased
production over a period of time is?
A. Effective management C. Managerial performance
B. Efficiency D. Organizational performance
96. The following are important resources in management except?
A. Finance C. Human resource
B. Labor market D. Time
97. Directional plans are:
A. Plans that cover one year or less C. sets out general guidelines
B. Plans that are clearly defined D. Plans that extend beyond three years
98. Which of the following is the importance of monthly
A. Knowing the age of the patient laboratory returns?
B. Monitoring rational demand for lab supplies
C. Monitoring the state of laboratory staff
D. Monitoring your curriculum vitae
99. A record that shows a list of items in the store and all the information from their bin cards is?
A. Stock card C. Stock book
B. Voucher D. Order form
100. While inspecting delivery of new supplies, we majorly check for the following except?
A. Date of receiving the items B. The expiration date of the items.

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C. The integrity of received supplies D. The maximum stock for supplies

101. When Ordering for new equipments, the following must be clearly specified except?
A. Data number C. Catalogue number
B. Mode of equipment D. Name of equipment
11. While re-ordering for new supplies we should consider the following except?
A. Stock wasted C. Stock consumed
B. Stock borrowed D. Stock established
12. The following are areas of orientation of employees except?
A. New employees' behavior C. Physical facilities
B. Over view of the organization D. Safety and accidents prevention
102. Determining training needs may include all of the following except?
A. Examining employees' problems C. Observing employees
B. Listening to employees D. Setting an interview
103. All of these are barriers to effective communication among health professionals except?
A. Differences in education levels C. Different tribal groupings
B. Dishonesty D. Environment that is not conducive
104. During communication, listening is an important aspect. Which one is a true description of
listening skill?
A. Giving of thoughtful attention C. Not listen to important items
B. Having constant interrupter D. Having selective listening
105. ........Is a communication process component concerned with the interpretation of messages?
A. Encoding C. Channel
B. Decoding D. Medium
106. During communication, translation of a message into a form understandable by a receiver is?
A. Receiving C. Encoding
B. Decoding D. Sending
107. In organizational management, span of control means?
A. Officers should communicate in a clear line from seniors to juniors
B. Officers should not report to more than one boss un less absolutely necessary
C. Officers should report to more than one boss in most of the situations
D. The number of officers who report to one senior officer should be limited.
108. The assessment of the program to find out the extent of achievement of objectives is called
A. Evaluation C. Monitoring
B. Directing D. Motivating
109. Which one of the following communication channels is the most enriched?
A. Face to face C. Radio
B. Telecommunication D. Letter
110. One of the functions of a manager is organizing, this has to do with?
A. Deciding in advance what to do C. Setting standards and limits
B. Devising and allocating roles D. Sharing information
111. The time interval between when lab supplies are ordered and received is called?
A. Logistics system C. Lead time
B. Inventory time D. Pull time
112. A book availed by suppliers and manufactures containing a list commodities they deal in and
their prices is called?
A. Catalogue C. Voucher
B. Invoice D. Delivery note
113. The document used to show that commodities are delivered and their price is called?
A. Catalogue C. Invoice
B. Delivery note D. Voucher
114. The following are barriers to effective communication except?

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A. Embarrassment C. Un conducive environment

B. Relaxation D. Poor communication skills
115. All the following apply to functional managers except?
A. Controlling a set of common activities grouped together
B. Determined by the range of activities he/she is responsible for
C. Overseeing a whole range of organizational activity
D. Responsible for only one organizational activity
116. The style of leadership to employees with experience and professional competence is?
A. Authoritarian C. Participative
B. Free-rein D. None of the above
117. .........Managers should have skills in performing routine laboratory activities.
A. General Managers C. Middle level managers
B. Lower level managers D. Top level managers
118. Motivation in organizational management is?
A. Creation of an atmosphere that encourages employees to perform tasks.
B. The ability of the organization members to work with maximum energy
C. The most effective way of doing jobs in an organization
D. What tools are necessary to perform tasks in an organization
119. The following are ways of encouraging employees to work towards achieving goals except?
A. Allowing employees to participate in the decision making process.
B. Increasing salary wages of the better performing employees.
C. Introducing staff appraisal programs with the organization
D. Recognizing and appreciating the good job done the employees.
120. Which one should be considered when deciding whom to delegate a particular task?
A. Whether the person is Trustable
B. Whether the person has the Necessary skills
C. Whether the person is adequately available
D. Whether the person has good Work ethics
E. All the above.
121. Guiding and teaching health providers at work to enable them perform better by a senior
employee is called?
A. Employee induction C. All the above
B. Delegation D. Employee supervision
122. Which one of the following is the importance of supervision?
A. Mentoring C. Allocating
B. Planning D. All the above
123. Skills required by managers which involves tools and knowledge needed to perform proficiently
in a particular field are:
A. Analytical skills C. Conceptual skills
B. Interpersonal skills D. Technical skills
124. Which resource of production/management is difficult to master?
A. Capital C. Land
B. Human D. Natural
125. The principle of "Division of Labor" was given by:
A. Frederick Taylor C. W. Edwards Deming
B. Adam Smith D. Joseph Juran
126. During team formation, which of the following pairs shows the proper order.
A. Forming Norming Performing Storming Adjourning
B. Norming, Forming. Performing Storming Adjourning
C. Forming, Storming. Norming, Performing. Adjourning
D. Norming, Forming. Performing, Storming, Adjourning

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127. A conceptual /diagnostic skill involves:

A. Calling for annual meetings as part of management
B. Understanding all the organizational functions as a whole
C. Getting ready for conflicts as part of management
D. Taking decisions where necessary is required in management
128. The formula for calculating the maximum stock level is
A. Average monthly consumption X2
B. Average monthly consumption X3
C. Average monthly consumption X4
D. Average monthly consumption X5
129. Organizational efficiency is improved by the use of?
A. Programmed decisions
B. Lower expectations and lower demands by top manager
C. Non programmed decisions
D. Less planning
130. When delegating:
A. Delegate completely including accountability
B. Assign duties wisely even to your boss
C. Delegate considerably not just when you're busy
D. Make all decisions in advance
131. Assigning authority and responsibility to another person to carry out specific activities is called?
A. Duty assignment C. Delegation
B. Job description D. Duty allocation
132. Non programmed decisions are typically made under a condition of
A. Uncertainty C. Low level of risk
B. Certainty D. Reliability
133. The following are principles of delegation of authorities except?
A. Principle of result expected C. Principle of authority level
B. Principle of absolute responsibility D. Principle of one unity of members
134. Among the list below, which one is credited to be the father of scientific management?
A. Henry Fayol. C. Lrynd all Urwich.
B. Koontz. D. Fredrick W. Taylor.
135. Key roles of managers involves
A. Interpersonal roles C. Informational roles
B. Decisional roles D. All the above
13. The list below demonstrates the factors that determine effective supervision except?
A. Human relations skills C. Knowledge of the company
B. Technical job knowledge D. The pay given to the subordinates
136. The term evaluation means;
A. Planning activities of the organization
B. Comparing the achievements of the organization with other organizations
C. Comparing achievements of the organization with planned activities
D. None of the above
137. The systematic assessment of the progress of a piece of work is;
A. Evaluation C. Monitoring
B. Directing D. Organization
138. Stock cards,
A. Tract laboratory reagents and supplies
B. Are same as laboratory register
C. Cannot be used to order reagents
D. Should be used for a few chosen items in the laboratory

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139. Stock taking of laboratory reagents is the same as?

A. Checking on expired items
B. Checking on broken chemicals
C. Physical count of laboratory reagents
D. Re-arranging the commodities in the store
140. The following are the areas of administrative activities according to Fayol except?
A. Technical operations C. Financial operations
B. Commercial operations D. Support staff operations
141. Top management role is:
A. Forecasting C. Routine work
B. Monitoring and control D. Supervision
142. When purchasing equipments,
A. Identify those with high maintenance costs
B. Select a second hand well serviced ones.
C. Select an a affordable, easy to use and to
D. Select an expensive type to impress maintain
143. When submitting an order before running out of stock, check for the following except
A. Results of patients on request forms C. Stock cards one by one
B. Stock used each month. D. Stock consumption rate
144. It is important to keep records in the laboratory because of the following uses except?
A. Assist in developing policy C. Monitor quality system
B. Monitors limited flow of patients D. To minimize errors
145. The following are principles of delegation except?
A. Assignment and delegating authority in light of results.
B. Increasing job satisfaction for employees
C. Maintaining open lines of communication
D. Successful assumption of authority
146. Which of the following is incorrect?
A. Delegation gives managers more time for strategic work
B. Delegation is only downwards from the superior to the subordinates
C. Delegation requires subordinates with appropriate skills and abilities
D. Managers fear to delegate because they think others are incompetent
147. Which of the following is incorrect about the main reason for delegation?
A. To ease the workload of busy managers
B. To increase job satisfaction of the subordinates
C. To involve others in decision making
D. To promote subordinates to other levels
148. The following are common time robbers except?
A. Interruptions C. Poorly run activities
B. Lack of clear priorities D. SWOT analysis
149. The following are the consequences of poor time management except?
A. Work related stress C. Accumulating paper Mountains
B. Crisis management D. Inability to say no
150. Autocratic or dictatorship style of leadership is characterized by the following except?
A. Not trusting employees C. Not respecting employees' suggestion.
B. Employee consultations D. Threats and punishment
151. An organizational structure is:
A. A formal frame work by which jobs tasks are divided
B. Employees working together as a team
C. The development of an organizational culture
D. Process of creating an organization’s structure

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152. The interpersonal role of a manager is:

A. A role that involves figurehead, leader, and liaison activities
B. A role that involves monitoring, disseminating, and spokesperson activities
C. A role that involves entrepreneurship, resource allocation, and negotiation.
D. None of the above
153. Informational role of a manager is:
A. A role that involves figurehead, leader, and liaison activities
B. A role that involves monitoring, disseminating and spokesperson activities
C. A role that involve entrepreneurship, resource allocation, and negotiation
D. None of the above
154. Decisional role of a manager is:
A. A role that involves figurehead, leader, and liaison activities
B. A role that involves monitoring, disseminating and spokesperson activities
C. A role that involve entrepreneurship, resource allocation, and negotiation
D. None of the above
155. Which one of the following constitutes motivational theories except?
A. Hygiene theory by Fredrick Herzberg
B. Hierarchy of needs by Abraham Maslow
C. Scientific management theory by Taylor
D. Carrot and stick theory by Jeremy Bentham
156. Specific plans are:
A. Plans that cover one year or less
B. Plans that extend beyond three years
C. Plans that are clearly defined
D. Flexible plans that sets general guidelines
157. Operational plans are:
A. plans that cover one year or less
B. plans that extend beyond three years
C. plans that are clearly defined
D. Specify how objectives can be achieved
158. A strategic plan is:
A. An Operational plan.
B. A small program and limited in scope
C. Designed to meet the broad objectives of the organization
D. Designed to meet the specific objectives of the organization
159. The profits shared by the stake holders of a business are referred to as?
A. Dividends C. Salary and wages
B. Interests D. Profits
160. ...are entrepreneurs who start businesses which are in with their passion and talents?
A. Social entrepreneurs C. Visionary entrepreneurs
B. Serial entrepreneurs D. Life style entrepreneurs
161. Customer care has to do with:
A. Motivation of employees
B. Delegation to subordinates
C. Organizing provision of services to the client
D. Instilling collective ownership and responsibilities
162. Informational role of a manager is:
A. A role that involves figurehead, leader, and liaison activities
B. A role that involves monitoring, disseminating and spokesperson activities
C. A role that involve entrepreneurship,, resource allocation, and negotiation
D. None of the above

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163. The desires and ability to buy a particular product is termed as?
A. Demand C. Need
B. Necessity D. Want
164. The financial obligations of a business are referred to as:
A. Capital C. Current liabilities
B. Fixed Assets D. Liabilities
165. ......Is a demand note for a business?
A. Credit note C. Invoice
B. Delivery note D. Debit note
166. The external and internal factors needed in business management includes the following except?
A. Market C. Opportunities
B. Strength D. Threats
167. The external factors in a business for which the entrepreneur has no direct control are:
A. Threats and opportunities C. Weaknesses and threats
B. Weaknesses and the strength D. Opportunities and threats
168. The following are directing methods of carrying out product promotions except?
A. Advertising techniques C. Use of catalogues
B. Use of brochures D. Telemarketing
169. Reduction of prices, giving incentivizes and rewards describe which technique of marketing?
A. Advertising method C. Sales promotion method
B. Direct marketing methods D. Personal selling method
170. Merchandising in the business language means?
A. Display of the sales C. Telemarketing
B. E-Marketing D. Word of the mouth
171. The use of trademarks or symbols for product identification and marketing is referred to as?
A. Branding C. Symbolic marketing
B. Merchandising D. Trade mark identity
172. The type of budgets where the expenditures exceeds the incomes is referred to as?
A. Surplus budget C. Balanced budget
B. Deficit budget D. Operational budgets
173. The type of budget where the incomes exceeds the expenditures is referred to as?
A. Surplus budget C. Balanced budget
B. Deficit budget D. Operational budgets
174. Accounting books used to record small expenses and small incomes of business are called?
A. Petty cash books C. Returns inflow journals
B. Returns outflow journals D. Ledgers
175. The following are examples are examples of direct taxes except
A. Tax of partnership C. Tax of companies
B. Local service tax D. VAT (value added tax)
176. The principles of taxation were reversed and forwarded by:
A. Fredrick Taylor C. Lincoln burros
B. Abraham Maslow D. Adam smith
177. The final book of accounts that contains all legal accounts of the business is referred to as?
A. General ledger C. Double column cash book
B. Subsidiary ledger D. Petty cash book
178. Organizations have a definite structure that describes the various departments and levels:
A. Administrative table C. Department directory
B. Laboratory directory D. Organization chart
179. What criteria do you use for issuing supplies from the lab store?
A. First in first out C. Disposable last out
B. First expire first out D. FIFO/FEFO

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E. Reusable first out

180. A partner who does not contribute capital to the partnership and does not share the losses is?
A. Quasi partner C. Dormant partner
B. Active partner D. Minor partner
181. The partner who has not yet reached the age of 18 years, contributes capital and shares the profits
and the losses is called?
A. Quasi partner C. Active partner
B. Dormant partner D. Minor partner
182. The type of legal business which has a separate legal entity from the owner is called?
A. Private limited companies C. Private unlimited companies
B. Partnership business D. Sole proprietorship business
183. Marketing concept which involves reducing prices and producing the product in bulk and
distribution of the product to reach all the final consumers is called?
A. Production concept C. Production concept
B. Selling concept D. Marketing
24.......Is a bank document which shows all the withdraws and deposits on ones' account called
A. Bank deposit slip C. Payment voucher
B. Bank statement D. Bank payment slip
184. When arranging stock of lab- items, liquid chemicals in Winchester bottles should be placed?
A. In boxes C. On a working bench
B. In upper shelves D. On the flower level
185. The indirect tax paid by customers and suppliers to Uganda revenue authority is called?
A. Value added tax C. Value indirect tax
B. Value addiction tax D. Value direct tax
186. All of the following are the purposes of the buffer stock except?
A. Avoids stock outs C. For lending out
B. Compensates for wastes D. For taking care of the logistical delays
187. The process of requesting a price quotation from the bidder is called?
A. Supplier requesting C. Select correct option
B. Invitation process D. Strategic plan
188. A budget is an example of which of the following plan
A. Procurement process C. Single use plan
B. Solicitation D. Standing plan
189. The list below demonstrates the factors that determine effective supervision except?
A. Human relations skills. C. Knowledge of the company
B. Technical job knowledge D. The pay given to the subordinates
190. The term evaluation means;
A. Planning activities of the organization
B. Comparing the achievements of the organization with other organizations
C. Comparing the achievement of the organization with planned activities
D. None of the above
191. Which one of the following statements is not true during marketing and selling?
A. Marketing focuses on customers on customers' needs while selling focuses on sellers needs
B. In marketing there is a caveat emptor while in selling there is a caveat vanditor
C. In marketing the customer enjoys supreme importance while in selling the product enjoys
supreme.
D. In marketing, profits are realized through customers' satisfaction while in selling the profits are
realized through sales volume.
192. When writing a report the proper arrangement would be?
A. Date, title, achievements, challenges and conclusion.
B. Title, date, achievements, challenges, recommendations and conclusions

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C. Achievements, date, tittle, challenges and recommendations

D. Date, challenges, achievements and recommendations
193. Production related procurement refers to:
A. Purchasing of information systems
B. Purchasing of Raw materials
C. Purchasing of Office supplies
D. Purchasing of Furniture
194. ..........Is the book of accounting that records all cash receipts and cash payments before they’re
recorded in the business voucher?
A. Cash and sales book C. Trial balance
B. Balance sheet D. Cash book
195. The process of guiding and teaching the laboratory staff to make them perform their work better
by their seniors is referred to as?
A. Delegation C. Motivation
B. Monitoring D. Induction
196. In the laboratory of Mr. Freemann, the consumption of glass slides for the months of April, May
and June were: - 210,192 and 198 slides respectively. Determine the AMC?
A. 600slides C. 200slides
B. 300slides D. 50slides
197. The purchase plan of the laboratory consumables must consider the following except?
A. The proper quantity of each item needed
B. The quality standards of the items
C. The time of delivering the items
D. The laboratory staff that will use them.
198. The systematic assessment of the progress of a piece of work is called?
A. Evaluation C. Directing
B. Organization D. Monitoring
199. Is a tool of marketing research that involves collecting formation and discussions in which people
are involved in giving their views on different areas of interest?
A. Personal contacts C. Questionnaires
B. Brainstorming D. Interviews
200. Managers are classified according to the following except?
A. Supervisory C. Administrative
B. Executive D. Democratic

SECTION B: SHORT ANSWER QUESTIONS

201. Define following terminologies as used in entrepreneurship (10 marks)
i. An entrepreneur
ii. Liability
iii. Capital
iv. Asset
v. Demand
202. a) Outline any four forms of legal businesses (4 marks)
b) Outline the components of a marketing plan (5 marks)
203. a) Outline the principles of service marketing (5marks)
b) Outline the steps taken in formal planning (5 marks)
c) Outline and explain the three level of planning (5marks)
204. a) Defines the terms Léger and book keeping and give relevant examples. (6 marks)
b) Outline three types of cash books. (3 marks)
c) State the importance of keeping cash books. (10 marks)
d) Outline five importance of budgeting. (5 marks)

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205. a) Define purchasing. (2 marks)

b) State the principles of purchasing. (8 marks)
c) State the factors that determines the choice of suppliers. (10 marks)
d) State the documents that are used in the purchase of goods. (5 marks)
206. a) Differentiated between a record and document (2 marks)
b) Outline 5 importance of record keeping in the laboratory (5 marks)
c) Outline 3 benefits of the lab SOPs (3 marks)
207. Explain the meaning of the following terms (6 marks)
i. Lead time
ii. Minimum stock
iii. Inventory management
208. a) What is Communication? (1 marks)
b) Outline any four communication skills (4 marks)
c) Outline any 10 factors that affect effective communication (10 marks)
209. a) Outline the principles of effective planning (5 marks)
b) Outline and explain the three level of planning (5 marks)
c) Outline the steps taken in formal planning (5 marks)
210. a) What is time management? (2 marks)
b) List the common time wasters within the organization (7 marks)
c) Outline the consequences of poor time management (5 marks)
d) List the steps you go through to develop a laboratory work plan (5 marks)
211. Mr. Okwi is a laboratory assistant. His stock at hand for the 2ml capacity syringes was 55
syringes on 7/4/2016. If his AMC is 28 syringes Determine the following
a) Minimum stock levels (2 marks)
b) Maximum stock levels (2 marks)
c) Quantity to order (2 marks)
212. a) What is delegation (2 marks)
b) Outline the functions of delegation (4 marks)
c) Give reasons why managers sometimes fear to delegate (4marks)
213. a) Define management (2 marks)
b) Differentiate between leadership and management (04marks)
c) List and explain 4 skills a laboratory manager should have (6 marks)
d) Give five reasons why you need antiviruses on your computer (5 marks)
214. Define the following as applied in lab stock management. (7 marks)
i. Lead time v. Inventory
ii. An invoice vi. Pull system
iii. Order form vii. Push system
iv. Stock card
215. a) Outline reasons why laboratory in charge should motivate his subordinates (4 marks)
b) Outline the characteristics of a good budget (4 marks)
c) Outline eight importance of organizational charts (4 marks)
216. Explain the following types of financial records. (10 marks)
i. The journal iv. Balance sheet
ii. The ledgers v. Cash flow budget
iii. Trial balance
217. a) Define the term monitoring and evaluation. (2 marks)
b) Outline the four types of evaluation. (4 marks)
c) State the importance of monitoring and evaluation in human resource management. (10 marks)
d) Distinguish between personal and personnel management. (2 marks)
e) List any 4tools of time management (2marks)
218. a) Define advertisement (2marks)

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b) List the merits and the demerits of outdoor advertisement (10mark)

c) Outline the importance of advertising the medical laboratory services (10marks)
d) Explain how good customer relations can be promoted. (10 marks)
219. a) Explain the different types of taxes in Uganda (5marks)
b) Define the term largest market population. (2 marks)
c) State the three factors that determines the largest market population. (3 marks)
d) Mention any three objectives of market research. (3 marks)
220. a) Define costing of goods and services. (2 marks)
b) Outline the factors that determine the cost of goods and services. (10 marks)
221. a) Define performance appraisal and identification training (3marks)
b) Outline any 4modern methods of carrying out performance appraisal of the laboratory
personnel?
c) Outline 10 importance of carrying out performance appraisal of the employees (10marks)
222. a) Define the term recruitment. (2 marks)
b) Explain 4 forms of recruitment. (8 marks)

SECTION C: ESSAY QUESTIONS

223. a) Explain the steps taken when ordering laboratory reagents and equipments. (10 marks)
b) Explain the considerations for selecting and procuring lab equipments and supplies. (10 marks)
224. a) Define the term effective communication.
b) Outline ten barriers to effective communication
c) Describe the communication cycle.
225. Describe the major essentials features for a good laboratory (20 marks)
226. Explain the uses of the following laboratory records (20marks)
a) Laboratory Inventory records
b) Quality control records
c) Equipment maintenance records
d) Stock card records
227. a) Explain any ten principles of management as laid down by Henry Fayol (10 marks)
b) Give 10 characteristics of an effective manager? (10marks)
228. a) List the different management levels and explains their different duties (10 marks)
b) Explain the different skills which a manager should acquire? (10 marks)
229. a) Define the term organogram (2 marks)
b) Outline five different types of the organization structure (5 marks)
c) Outline 13 benefits of organization structure (13 marks)
230. a) Explain the term procurement. (2 marks)
b) Outline the steps followed in procurement of reagents and supplies
231. Outline 10 different communication barriers and how to prevent these barriers (20 marks)
232. Explain any ten principles of management as laid down by Henry Fayol (20 marks)
233. With relevant examples, explain the different functions of management (20 marks)
234. Mention any five types of records kept in medical laboratory and their uses (10 marks)
235. a) Describe how the laboratory in charge can receive the laboratory supplies (10 marks)
b) Explain the ways of keeping laboratory equipments in a good working order? (10 marks)
236. Explain the components of the communication process (20 marks)
237. a) Outline the components of the logistics cycle (10 marks)
b) Explain the different communication skills and principles (10 marks)
238. a) With the help of a diagram illustrate Maslow’s hierarchy of human needs (5marks)
b) Outline any five tools of time management. (5 marks)
239. a) Outline (5) challenges during the marketing of goods and services (5marks)

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