Module III Notes
Module III Notes
UNIT II
FORMAL COMMUNICATION
i) It is an exchange of systematic and well- conceived ideas.
ii) It takes place mostly in a business setup or organization.
iii) It is a product driven
iv) This is related to goals/plan of action/implemented activities
v) This is the application of acquired skills
vi) It helps in coordination and achievement of desired goals.
INFORMAL COMMUNICATION
UNIT III
BARRIERS TO COMMUNICATION
Classification of Barriers
A) Intrapersonal Barriers
B) Interpersonal Barriers
C) Organizational Barriers
D) Verbal Barriers
A) Intrapersonal Barriers
Intrapersonal barriers are obstacles within the self that stop us from
sending and receiving information effectively.
Wrong Assumptions
Varied Perceptions
Different Backgrounds
B) Interpersonal Barriers
Emotional Outbursts
This can be in the sender’s or the receiver’s mind. In either case it acts as a
barrier. Emotions can be positive like happiness and joy, or negative like fear,
anger, or mistrust. Both kinds of emotions can be a barrier.
Cultural Variations
Noise made by things like traffic, loud music, trains, planes or crowds affect
communication. The physical distance between the people communicating can also
create problems. Mechanical problems in the instruments we use for
communication can also affect it. Physiological defects like stammering, hearing
defects, mumbling etc. can also be the noise creating a barrier.
C) Organizational Barriers
Fear of Superiors
Information Overload
D) Verbal Barriers
Some people speak and write without planning and preparation. They fail to
communicate their message. This results in miscommunication.
Semantic Gap
Sometimes the receiver interprets things in a different way other than the
sender has intended.
Variation in Language
Non- Verbal communication uses body language, facial expressions, tone and
pauses in speech as the medium of communication.
UNIT IV
meeting.)
What are the following measures and schemes for arranging and conducting
the meeting?
The scheme for arranging and conducting the meeting will be like this,
ii) To begin the meeting on time, welcome the participants and make the
opening remarks.
iii) Conveying the apologies of those who can’t attend the meeting.
iv) Ensure that all the members have received the last minutes.
vii) Ensuring that all the members present get a chance to express their views.
Members Present:
Members Absent:
Apologies were received from Mrs. Leela Joseph and Mr. Gopinath.
At the outset, the Chairman welcomed all the members. Then the
secretary read out the minutes of the last meeting and it was approved.
There were only two items on the agenda and they were conveying a
Reading Day Programme on the 19June 2023 as 19 June is the reading day
all over the world.
The second item was the Purchase books in Malayalam and English.
The library does not have the latest books in Malayalam and English and
people are demanding them. An amount of Rs. 50,000 was earmarked for the
purchase of the latest books. Opinions of the members will be sought on the
kind of books we should buy.
The meeting ended with the Vote of Thanks by one of our members
Mr. George Matthew.
AGENDA (EXAMPLE)
You are the secretary of the Film Society in your town. You plan to
organize a Film Festival named Kaleidoscope so as to exhibit films of
great Indian film makers. A meeting has been conveyed by the society
executive committee. Prepare an agenda of meeting.
Email- [email protected]
Mob: 8547028854
22 December 2022
Sd/-
Secretary
UNIT V
WRITING OF MEMOS
EXAMPLES
QUESTIONS
29 September 2022
As you are aware, the ISO Audit is scheduled for the 23 October,
2022. The Audit Party will demand all documents related to our company –
our staff, their salaries and allowances, Provident Fund Payments, Employee
Insurance, the Project we have executed and the payment received and our
expenses. So make sure that you keep all the documents in your possession
up-to-date.
After a week I will meet each of you with the updated documents.
Failure on the part of any employee of the Company will be viewed
seriously.
Sd/-
Jennifer George.
24 March 2022
You are well aware that the Financial Year Closing is only a week
away. I know that in many departments there is lot of pending work. I also
know that we are having a shortage of staff. But no excuse will be accepted
by the headquarters for not completing our records in time. So, even if you
have to spend some extra time, make sure that all the pending work is
completed in good time. Try to avoid last minute rush which can bring
problems. Your whole- hearted cooperation is expected.
Sd/-
Rahul Nambiar
UNIT VI
EMAILS
Email means electronic mail. We create texts and send them over a
network of computers. Even learners feel they are good at sending emails and their
messages are easily understood by the recipients.
Questions
1) Prepare an email to inform the class tutor that you are not keeping well
and hence you will not be able to attend the class for the next three days.
From: [email protected]
Dear Sir,
Thank you.
Dear Sir,
I write poems and often they are published in the local newspapers and
magazines. I want to send two of my new poems to your Poetry Journal. I would
like to know if you can include them in your next issue.
I know that you encourage new poets by publishing their poems in your
Journal. Please send me a reply at your earliest convenience.
Thank you
From: [email protected]
Dear Sir,
Thank you
Delvin
To : [email protected]
Subject: Congratulations!
Dear Friend,
You have truly made the family proud, and I am happy that you would get to take
up the course in architecture that you were dreaming of. I am waiting to meet you
in person to convey all my love and appreciation.
Regards,
Dhanya
To : [email protected]
Dear Sir,
I have passed the B.Sc. degree examination with Electronics as the main
subject. I intend to have a course in Computer Science and would like to know the
details of the courses taught at your institution. Could you please send me a copy
of your brochure?
Yours faithfully,
Dhivya.
To : [email protected]
Dear Team,
Feel free to greet Pradeep in person and congratulate her on the new role!
Best regards,
Arun Kumar
Thanks,
Sangeetha, BSc
Class representative
UNIT VII
LETTER WRITING
Kavin
3, Old Gate
Nagpur 440003
20th April, 2018
To
The Principal
Taurina High School
Mumbai 500043
Dear Sir,
Subject: Application for the post of English Teacher
I am applying for the position of English Teacher in your organization with
reference to the advertisement on The Indian Express dated 18/04/2018. I have
great interest in this position and would highly appreciate it if you could consider
my application.
I have completed my Post Graduation in English and have experience of
working as a High School English Teacher for two years. In my teaching
experience, I have come across various challenging situations with kids and
parents, and I have learnt to handle all of them well. I have enjoyed connecting
with the children and being a part of their growth and development as considerate
and intelligent individuals.
I have attached my resume and experience certificate for your kind perusal
and hope to hear from you in this regard.
Yours faithfully,
Sean Alexander
Javed
Read More Book Store
24, Crosby Lane
Bangalore 600045
20th August, 2019
To
The Manager
Zack Publishing House
Mumbai 400012
Dear Sir,
Subject: Requirement of new books for the store
I have received the books that you sent last week. The books are in
perfect condition, and they were delivered on time. Owing to the great service
rendered, I would like to order more books that would be a great addition to the
wide range of books available at my store
I shall be grateful if you could send me copies of these books as mentioned
by VPP as early as possible to the address given.
Thank you in advance.
Yours faithfully,
JAVED
Manager, Read More Book Store
Ganesh
25, SS Street
Cheran Nagar
Coimbatore 641023
8th September, 2019
To
The Editor
The Hindu
Coimbatore
Sir,
Subject: Repair of the road in Cheran Nagar
I would like to bring to your notice that the people in and around
Cheran Nagar have been facing difficulties in travelling back and forth because of
the bad condition of the roads there. We have appealed to the Municipality, but
there has not been any response on the issue so far.
As our appeals to their office have had no effect, we believe that
perhaps a mention in the media would be of great help. Since the beginning of the
last month, the roads in Cheran Nagar have been almost impassable. The surface is
badly broken up by the heavy rains, and on a dark night, it is positively dangerous
for vehicles to pass that way. Moreover, there are heaps of road metal on both sides
of the road, which leave very little room in the middle. The residents of the area
have been inconvenienced in this way for weeks.
The situation is becoming worse. There have been multiple accidents
happening due to this condition. I request you to highlight the seriousness of the
matter in your newspaper so that the road may be properly repaired without further
delay.
Thanking You
Yours sincerely,
GANESH
President
UNIT VIII
CURRICULUM VITAE
QUESTIONS
1. What is a CV?
CV is the shot form for Curriculum Vitae. CV is also called Resume and
Bio-data, although some people point some minor differences among them. The
fact is Americans call the CV “Resume”. It is the most important document to be
produced before a selection committee as part of document.
The difference is in the format. In the chronological CV, the details are
arranged in this order: Heading, Objective, Education, Experience, Skills and
References. In functional CV, the arrangement is: Heading, Career Summary,
Major Accomplishments, Work History, Education and Personal Profile.
Functional CV is for those who have already started a career. Chronological CV is
used when your education and experience suit the objectives started in the job
advertisement, fresh graduates can use it.
1. Imagine you are drafting CV after graduation. What are the things
Anandhu C K
XV/25 North Street,
Irinjalakuda- 680125,
Kerala,
8 December 2022.
To
The HRD Manager,
Hi- Tech Pvt Ltd,
Hyderabad,
Pin 500081.
Dear Sir,
Application for the post of a Software Engineer.
Yours faithfully,
Anandhu C K
Encl : 2
Sheena Paul
XV/41, Kottakkunnu,
Malappuram676305,
Kerala,
12 December 2022
To
The Principal,
Delta School,
Ernakulam,
682016
Dear Sir,
Application for the post of a teacher in Physics.
Yours faithfully,
Sheena Paul.
Encl:2
CV OF JOHN KENNEDY
JOHN KENNEDY
Email ID : [email protected]
Irinjalakuda, 2016
University.
Sex : male
Age : 23
Nationality : Indian
Aadhaar No : 23462323547895
I declare that the above details are true to the best of my knowledge and
belief.
John Kennedy
26 December 2022
UNIT IX
1. Your past
2. Your proposed course of study
3. Your future career.
FILM REVIEW
Prominent stars of the Film (Star Cast): Dulquer Salmaan, Mrunal Thakur,
Language: Malayalam
Shaping it like a fairy tale, Hanu sets his story in the immaculate
whites of the snow, and the lush greens of the forest and between this are his Star
crossed lovers who were never meant to be together. There is a mystery for
everyone to solve and that’s how Raghavapudi keeps us invested. There is an
orphan who has no one, and a queen who is lonely even with a family. They come
together to become one and that is a very beautiful thought. The emotion of Sita
Ramam stays at the right place at every moment.
But there are also moments that kind of question logic. The sudden
unity in the Kashmir valley without questioning, or how does no one in her state
not know that the woman roaming around without a cover is their princess and
why don’t they tell this to Ram?
Sita Ramam is flawed but good and you must not ignore the efforts
gone into making this ambitious story. If this is a stepping stone, I want to see
what’s next this team gets on to.
The trajectory that Arun's life takes, from campus romance and
discovery of the ideal career, to that of a family man, is sometimes a bit too
convenient. While life places new challenges before him, one can’t sense much of an
evolution within him, though there are a few dialogues that try to paint a changed
man's picture. Kalyani’s character, too, could have been developed with a little more
depth, considering that she entered the protagonist’s life after he experienced one
episode of the typical meet-cute romance.
This is the sort of movie one would take home with a smile on the face,
silly campus memories and may be, a song on the lips, if you don’t care much about
character evolutions.
Language : Malayalam
Cast and crew : Indrans, Sreenath Bhasi, Naslan.K.Gafoor, Manju Pillai and
group.
Rojin Thomho had a promising directorial debut with Philips and the
Monkey Pen, and had a forgettable second film, seems to have recaptured some of
magic of his debut in Home . More than a part of that magic is owing to the
presence of Indrans, who has delivered a nuanced, heartfelt performance. From
the scenes depicting his struggles with the smartphone — portraying effectively
and entire generation’s struggles with technology which came late into their lives
to the ones of him hiding his feelings from the eyes of his family, Indrans makes
Oliver relatable and endearing. Even without the ‘extraordinary’ back story.
Oliver is made extraordinary by Indrans’ portrayal of the ordinary man
The mood is kept light all through, with even the emotional scenes
getting that treatment, with Oliver’s friend Suryan (Johny Antony) and younger
son Charles (Naslan.K.Gafoor) injecting some dose of humour. Where the film
falters a little is in trying to say too many things, from mental health to
smartphone addiction, which contributes to the runtime of 160 minutes. Some
more work at the editing table would have made it a much better film than it is
currently.
Not to forget the fact that the script says the same things about the
nature of Oliver and his son’s relationship in different ways, though it works at
times in capturing the ever-changing shades of that relationship. The script also
treats the relationship between Antony and his girlfriend Priya, which is toxic both
ways, as somewhat normal.
Despite the avoidable flab, Home is a relatable, light-hearted tale that
stands on the strength of its performance.
BOOK REVIEW
Edition : Illustrated
.Length : 32 pages.
This book was about a bird who didn't yet know how to fly. The bird
has to decide if it will try to fly, but it was not sure if it wants to. The bird thought,
"If I never forever endeavor" then I won't ever learn. On one wing, he worries he
might fail and on the other wing he thinks of how he may succeed. He worries that
if he tries, he may get lost in the world. That makes him want to stay in his nest
where he's safe.
I think this book would help other children to learn that trying new
things can be scary, but sometimes when we try, we can find things that make us
happy too. And this book will help others know that mistakes are okay and part of
learning.
My favorite part is that the bird tried and learned that she could fly. I
also liked that I read this book because it gave me a chance to talk to mom about
making mistakes and how I don't like making them. Then I learned they are good
and part of learning.
Boys and girls who are 3 to 8 years old would like this book because it
teaches about trying a new thing and how it's important to get past being scared so
you can learn new things.
Title : FLESH AND BLOOD SO CHEAP
Pages : 192
This book was very well written. It has black and white photos along
with descriptions of the photos. These photos give us a better idea of what people's
lives were like. This book is suitable for 9-20 year olds.
Language : English
Genre : Novel
UNIT XI
CASE STUDIES
Case studies is basically an instructional tool for preparing students to
face challenges in real situations later on in their career. Case here means
simply “problem”. It is like telling a story. The teacher reports a case, a
complex situation to the students and a discussion will ensue based on the
problem. The problem will be analyzed, broken down into parts and then
those elements are reconstructed for a better understanding The emphasis is
to be given to discussion, team work, critical thinking and effective
reporting.
Guidelines
Steps
UNIT XII
GROUP DISCUSSION
Group Discussion (GD) is an important part in the procedure for the selection
of candidates. It helps to study the psychological aspects of the candidates for a
particular post.
b) India is a multi- lingual country. If you make any language as the only
official language, other language speakers are going to object it.
Points Against
a)It is the language of the oppressor and so we must not use it.
c)Why should we study a foreign language when ewe have our own
languages?
UNIT XIII
PRESENTATION SKILLS
1. Provide information.
2. Teaching skill.
3. Reporting progress.
4. Selling a product, service or strategy
5. Obtaining a decision.
6. Solving a problem.
DO’S
1. Don’t put off your research and preparation until the last minute.
2. Don’t despend on just one source for information.
3. Don’t make things up
4. Don’t have false hopes that things will end up fine somehow.
5. Don’t worry too much
6. Don’t mumble
7. Don’t read from a script
8. Don’t rush by speaking fast