Competency Name: Program Management

This competency refers to the ability of an associate to effectively manage a program and accomplish it's objectives. It requires proficiency
Broad Definition:
in managing program benefits, budget, stakeholder communications, program risks/issues, change management etc.

Criteria E0 E1 E2 E3 E4
I Criteria for defining
proficiency vis-à-vis
knowledge & skills
1.Precondition Should have a Bachelor's Should have satisfied all the Should have satisfied all the Should have satisfied all the Should have satisfied all the
[ Expressed as a Degree in any field criteria of E0 proficiency level criteria of E1 proficiency level criteria of E2 proficiency level criteria of E3 proficiency level
prerequisite - in terms of
academic qualification
AND / OR industry
experience (whichever is
applicable) AND / OR
relevant knowledge in
any other competency

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2. Knowledge Should have knowledge of Should have knowledge of Should have knowledge of Should have knowledge of
[Expressed as Area of Program Management the following areas:- the following areas:- the following areas:-
knowledge and not skill, Methodology - Stakeholder management - Developing benefits - Defining supplier
includes knowledge of and communication realization strategy performance monitoring
process, methodologies, Should have knowledge of - Financial Planning and - Identifying procurement process through SLAs and
concepts and tools.] all areas of Project managing Program Budget requirements reward mechanisms
Management Body of - Defining Governance - Supplier selection - Managing and delivering
Knowledge (PMBOK) strategy for quality, process program benefits
stakeholders, issues, risks, - Capturing, monitoring - Defining procurement
benefits, resources and and tracking program risks strategy
planning & control and issues
- Measuring and tracking - Developing program
Program progress blueprints and business
cases

3. Experience
[Expressed as duration in
months / years w.r.t
exposure, including
breadth & the depth of
assignments; also
beyond project
experience]

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3.1 Type of project Should have minimum Should have experience in Should have managed Should have managed Should have managed
experience three years of experience managing multiple projects multiple projects multiple projects multiple projects
[Includes 'type' in the in project management constituting a Program for at constituting a Program for constituting a Program for constituting a Program for
least one year at least two years, of which at least four years, of at least eight years, of
form of implementation,
end-to-end project, at least one year should be which at least two years which at least four years
Should have managed a
support, roll outs, in a Global Network should be in a Global should be in a Global
program of budget greater
upgrades, professional than or equal to USD 5 Million
Delivery Model (GNDM) Network Delivery Model Network Delivery Model
services, consulting environment (GNDM) environment (GNDM) environment
engagements AND / OR
the Number of projects Should have managed a Should have managed a Should have managed a
AND / OR Time spent on program of budget greater program of budget greater program of budget greater
the project ( for eg., 3 than or equal to USD 10 than or equal to USD 20 than or equal to USD 40
consulting projects of Million Million Million
minimum 6 months
duration ; 1 roll out Should have experience in Should have experience in Should have experience in
project of at least 18 managing supplier managing supplier managing supplier
months] negotiations and signoffs negotiations and signoffs negotiations and signoffs
for contract value greater for contract value greater for contract value greater
than USD 5 Million than USD 10 Million than USD 20 Million

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3.2 Beyond project NA NA Should have contributed to Should have contributed to Should have contributed to
development at least one proposal at least 2 proposals more than 2 proposals
experience [Includes covering aspects of covering aspects of covering aspects of
[1) Solutioning of Program Management Program Management Program Management
proposals
2) Reviews done Should have participated Should have participated Should have participated
3) No. of contributions in at least one program in at least 2 program in at least 4 program
made to review per year reviews per year reviews per year
trainings/training
material] Should have conducted at Should have reviewed at Should have reviewed
least one training program least one Program training materials related
on topics related to Business Case as a to Program Management
Program Management member of the Program
such as Benefits Steering Committee
Management, Stakeholder
Management, Risk Should have conducted at
Management etc least 2 training programs
on topics related to
Program Management
4. Asset Creation
[Expressed as any
reusable and deployable
assets created in the
knowledge management
system of the
organization]
4.1 Process NA NA NA NA NA
frameworks defined
[Articulated as the
process improvement
designed OR a new
process framework
designed]

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4.2 Tool creation NA NA NA NA NA
[Expressed as a system
or function tool designed
OR created towards
improving business
delivery / learning]
4.3 Reusable & NA Should have shared at Should have shared at Should have shared more NA
deployable assets least one best practice per least two best practices per than two best practices per
created year on topics related to year on topics related to year on topics related to
[Expressed as reusable program management in program management in program management in
and deployable assets Knowmax Knowmax Knowmax
created (like those in
Mighty & Knowmax]

OR
No. of training material NA NA NA Should have created at Should have created more
created least two training materials than two training materials
[Expressed as the on topics related to on topics related to
number of relevant program management program management
training material created
towards development of
a particular body of
knowledge or skill]
5. Industry
contribution
[Expressed as the
contributions made to the
industry. This criteria
should be measured by
mechanisms for eg: TCS
GEMS]

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5.1 Recognized by NA NA Should have received at Should have received
Peers least one appreciation more than one
[Expressed as the through the TCS GEMS appreciation through the
recognition given by the application for work related TCS GEMS application for
peer community and to Program Management work related to Program
should be measured by Management
appropriate mechanism
such as TCS GEMS]
AND/OR AND
Recognized by a NA NA NA Should have published at Should have published at
Parent Body least one paper on least five papers on
[Expressed as the Program/Project Program/Project
contribution recognized Management in an Management in an
by a renowned and international forum/journal international forum/journal
recognized parent body] such as Project such as Project
Management Journal Management Journal
AND/OR AND
Invited as Speakers NA NA NA Should have participated Should have participated
[Expressed as as a speaker/presenter in as a speaker/presenter in
recognition from an at least one conference more than one conference
external body when it related to Project/Program related to Project/Program
extends an invitation to Management by bodies Management by bodies
the speaker to address a such as QAI Global, PMI, such as QAI Global, PMI,
recognized forum] etc etc

II Assessment /
Evaluation
Methodology vis-à-vis
Proficiency Level

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1. Certification Should have completed Should have completed Should have completed Should have received
[Expressed as the iCALMS WBT - the iCALMS WBT - the iCALMS WBT – "Program Management
achievement of external Introduction to Program Program Management Introduction to Portfolio Professional (PgMP)
programs - certifying a Management (ID Processes and the Management (ID Certification" from PMI
part of the proficiency 00151802) Initiating Process Group 00151839)
level, Achievement of (ID 00151819) OR
internal programs - Should have completed Should have completed
internal trainings the iCALMS WBT – Should have completed the CALMS WBT – Should have received
attended] Program Life Cycle and the iCALMS WBT – Portfolio Management "Managing Successful
Organization (ID Program Planning (ID Processes and the Programs (MSP)"
00170341) 00170359) Organization (ID Practitioner certification
00151859)
Should have completed
the iCALMS WBT – The Should have completed
Executing Process Group the iCALMS WBT –
(ID 00151824) Portfolio Management
Process Groups (ID
Should have completed 00151879)
the iCALMS WBT –
Monitoring, Controlling,
and Closing Programs (ID
00170379)

2. Evaluation Test Should have done a Self Should have done a Self Should have done a Self Should have done a Self Should have done a Self
[Expressed as a Assessment, followed by Assessment, followed by Assessment, followed by Assessment, followed by Assessment, followed by
certification the LO Assessment LO Assessment, followed LO Assessment, followed LO Assessment, followed LO Assessment, followed
individual has to achieve by Manager Assessment by Manager Assessment by Manager Assessment, by SME Assessment
towards the said followed by SME
proficiency level. (for Assessment
eg.,Type of tests for
each proficiency should
be defined-like for E0
level it will be only self
assessment, for E1 it
should be panel review
etc)]

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 Version History
Project Details:
Unit: Delivery
Parent Project: Process Excellence Group
Project Owner/GL: K Subramanian (30104)

Amendment History:
Version Defined By - Role & Group Approved By - Role & Facilitated By Date Remarks
1 Krishnam PEG, Delivery Design Group K Subramanian (30104), Simone Paymaster (601846) 15-Oct-09 Reviewed by GCP Program
Pericherla PEG, Delivery Process Head Management Practice (David
(247121) Taylor, Mukul Sharma and
Vinod Uniyal)

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