ICT SKILLS II

Introduction

ICT skills help us to communicate, run our business and stay connected with our family and friends.
Hence, every person needs to acquire ICT skills and build them to stay updated with the latest
software and applications (apps).

COMPUTER HARDWARE AND SOFTWARE

A computer system consists of two main parts—

Hardware- The physical parts that we can see and touch are called hardware. It is the machinery of a
computer. These are the keyboard, monitor, CPU, etc.
Software: The part which cannot be seen but it makes hardware to work. Example: Windows, MS
office etc.

OPERATING SYSTEM
An operating interface between user and computer which directs the processing of programmes and
controls the operation of computer.
Some of the functions of Operating system are:
• It supervises all the hardware on a computer and monitors each device’s status, including
whether it’s in use or not.
• It also checks whether the device is functioning properly or not.
• It also controls software resources of the computer.
• It controls how much memory is used by the computer, keeping track of which memory is free
and which memory is being used by which software.
• It controls how a computer system’s files and directories are organized.
• It keeps track of the amount of disk space used by a specific file.
• It allows you to create, copy, move and delete files.

Types of Operating Systems

The different types of operating systems are as follows:
Single-user , single-task operating system – This kind of operating system only permits one person
to use the computer at a time for one job.
Single-user, multi-task operating system – This kind of operating system is used on desktop and
laptop computers, which allow one user to run multiple programmes simultaneously. Examples of
single-user multitask operating systems are Windows and Apple MacOS.
Multi-user – A multi-user operating system enables multiple users to work on the same computer at
different times or simultaneously.
Real Time – A computing environment that responds to input within a specific period of time. is
known as a real-time operating system. It controls the computer’s resources so that each operation is
completed in exactly the same amount of time each time. Real-time operating systems include Lynx
OS and Windows CE.
Distributed – A distributed operating system runs on a set of computers that are interconnected by a
network. It combines the different computers in the network into a single integrated computer and
storage location. Windows, UNIX, and LINUX are examples of distributed operating systems.
Interactive (GUI-based) – An operating system that is user-friendly has a graphical user interface
where commands can be entered by clicking, double-clicking, or right-clicking the mouse. Windows
is the example of Interactive Operating System.
MENU, ICONS, AND TASK BAR ON THE DESKTOP
The components of Windows are as follows –
Taskbar – The long horizontal bar at the bottom of the screen is called the taskbar. The Start button
is located to the left of the Taskbar, and Date/Time is located to the right. On the Taskbar, you can
also see icons for open programmes and a few shortcuts.
Start button – It is located on the left of the taskbar. Clicking the Start button opens the Start menu
and provides access to programs and features.
Recycle Bin – The user’s deleted files and folders are kept in the Recycle Bin. You can restore
accidentally deleted files or folders from the recycle bin.

CREATING AND MANAGING FILES AND FOLDERS

Files – Every single thing you keep on your computer is kept as a file. A file system is a method for
naming, storing, and retrieving files.

Creating File
1. Right-click anywhere in the blank area of the right-column.
2. In the Shortcut menu, click New and select the type of the file you want to create.

Renaming folders and files

1. Right-click the file or the folder.
2. From the shortcut menu, select Rename option.
3. Type the new name or edit the existing name and press the Enter key.
4. Or Just select the file/folder and press Function key F2.
5. Right-click anywhere in the blank area of the right-column.
6. In the Shortcut menu, click New and select the type of the file you want to create.

Folder – Folders and directories are groups which contain single of multiple files. There may be
related files and/or subfolders in each directory and folder. One or more files and other sub-folders
may be located inside a sub-folder. This makes files easily accessible.

Creating Folder
1. Double-click the Computer icon.
2. Select the drive in which you want to create a new folder. Say, Local Disk D:.
3. Window will open up showing files and folders in Local Disc D:
4. Click New Folder on the toolbar
5. A new folder is created with name New Folder highlighted.
6. Type a name for the folderCreating a file
Renaming folders and files
1. Right-click the file or the folder.
2. From the shortcut menu, select Rename option.
3. Type the new name or edit the existing name and press the Enter key.
4. Or Just select the file/folder and press Function key F2.
Deleting files or folders
1. Click the file or the folder.
2. Press the Delete key.
3. Or Right-click and select Delete option from the Shortcut menu.

BASIC SHORTCUTS
CTRL+ z — undo
CTRL+ y — redo
CTRL+ a — select all
CTRL+ x — cut
CTRL+ c — copy
CTRL+ v — paste
CTRL+ p — print
CTRL+ s — save.

APPLY BASIC SKILLS FOR CARE AND MAINTENANCE OF COMPUTER

Computer systems require maintenance in order to function properly. System failure may result from
poor maintenance. You may be able to keep it in good working order by giving it routine care and
maintenance. Installing updates, security, creating backups, and scanning are all part of routine
system maintenance.
To keep the computer system’s maintained you should follow the following activity –
1. Keep the computer dust free.
2. Do not eat or drink while working on the computer. Food or drink may spill on the
system.
3. To keep the keyboard clean, make sure your hands are clean before using it.
4. CDs and DVDs should be handled carefully so that it does not get any scratches.
5. Keep keyboard covered when not in use.

CLEANING THE COMPUTER COMPONENTS

Computer components needs proper care to last longer. Preventive maintenance increases the life of
the components.
General precautions to be taken while cleaning the computer components are:
• Always Power Off the computer system before cleaning.
• Never spray cleaning fluid directly on the component of the computer. First spray the
liquid on the cloth and then wipe the component.
• Do not allow the cleaning liquid to drip near the circuit board.
• Preferably use anti-static wrist band which helps to prevent building up of static
electricity near electronic device.
Computer monitor
To clean the computer monitor, you can use a soft lint-free cloth, like cotton and water or special
cleaning liquid. You should not spray water or cleaning liquid directly on the computer monitor as it
may run through the seams.
Keyboard
The keyboard might be harmed by dirt and dust. If dirt gets inside the keyboard’s keys, the keys could
not work properly. Every now and then, move the keyboard while holding it upside-down to clean it.
Optical Mouse
With a clean, lint-free cloth, you can clean the optical mouse’s bottom. Air or a cotton swab can be
used to clean the lens region.
Digital camera
Never touch the camera’s lens. You can use a soft lens brush or a soft, dry cloth to remove the dust.
You can use a special lens cleaning solution to remove tenacious dust, but first you should apply it to
a tissue before wiping the lens. Never spray fluid over the lens directly.
CDs and DVDs
Keep CD/DVD in proper case to prevent damage. If there is some dirt on the CD or DVD, it may not
work at all. Finger prints and dirt can be removed by lightly rubbing with a clean lint-free cotton
cloth.

PREPARING MAINTENANCE SCHEDULE

Regular maintenance of the computer system is very important.
Some of the maintenance activities are:
• Keep the components of the computer, like keyboard, mouse, monitor, etc. clean.
• Replace hardware that is not functioning properly
• Keep food items away from the computer
 • Cables and chords should not be messed up
• Removing unauthorized software from the computer
• Take regular backup of the data
• Ensure backups are working properly by periodically restoring or checking of data.
You should use external hard drive for backup of data on your computer.
• Run anti-virus periodically
• Keep anti-virus software up to date
• Do not overcharge the batteries
• Do not block the vents
• Always shut down the computer properly

PROTECTING COMPUTER AGAINST VIRUSES

An Illegal programme known as a computer virus attaches to other programmes and modifies their
behaviour. A virus might or might not cause harm. Some viruses damage computer programmes or
delete data. Vital Information Resource Under Seize is referred to as VIRUS.
A computer can get infected with virus in any of the following ways:
• Infected files
• Infected pen drives
• Infected CD-ROMs/DVD-ROMs
• Through infected file attachment of e-mails
A computer virus cannot do the following:
• It cannot infect files on CD or DVD, if they are closed for writing.
• It cannot infect computer hardware like, keyboard, mouse, etc.
How do we know that our computer is infected with virus?
• Computer runs very slow
• There is change in the file size
• Computer often stops responding
• There is an increase in number of files (unusual)
• Unusual error message appears on the screen
• Computer restarts on its own
Scanning and cleaning viruses and removing SPAM files, temporary files and folders
• Install and use anti-virus software.
• Keep anti-virus software updated.
• Scan all the files that you download from the Internet
• Do not open e-mails of an unknown person/sender
• Don’t allow any untrustworthy person to use your system.
• New use unknown pen drive/CD on your computer
• Never click on the windows that pop-up when you are surfing the Internet.
Preparing computer against virus
For an anti-virus program to be work effective do the following:
• It needs to run in the background at all times.
• Keep the anti-virus software updated so that it can recognize new viruses.
• Run full disk scans periodically.

REMOVING TEMPORARY FILES

When you use computer programmes, temporary files are created automatically. A TMP file is also
known as Temporary file and it is created in the Microsoft Windows and Windows apps. Web
browsers also create temporary files to store your browsing history.
1. Double-click Computer icon on the desktop.
2. The Computer Window opens.
3. Right-click Local Disk C: and select Properties option from the Shortcut menu
4. The Properties window opens. Click Disk Cleanup.
5. The Disk Cleanup for C: window appears
 6. Click the Check box next to Temporary Files, Temporary Internet files, etc. that you
want to delete.
7. Click OK.
8. A confirmation message will appear
9. Click Delete Files.
10. Windows will delete all the temporary files on the computer.

REMOVING FILES OF TEMPORARY FOLDER

1. Press Windows button + R on the keyboard.
2. The Run dialog box appears.
3. Type %temp%
4. The Temp folder opens Click Ctrl + A to select all the files in the folder. Press Delete
key.
5. A message box appears. Click Yes to confirm.

FIREWALL
A computer firewall is a network security system, software, or programmable device that monitors
and regulates incoming and outgoing network traffic in accordance with user-defined security rules.
Computers connected to a network, such as a LAN or the Internet, are more securely protected by
firewalls. Typically, a firewall creates a wall between a trusted internal network and an unreliable
external network, like the Internet. Each packet of data, whether it is coming in or going out, is
examined by the firewall, which then decides whether it should be permitted to pass or stopped.

COOKIES
When you visit an internet website, a user’s computer stores a little file known as a cookie on it.
These files are used to store information personal to a given client and website.
A cookie is sent by a website when you visit it and is saved on your computer in a file. A cookie can
only be read by the website that created it. This information cannot be accessed by other servers.

BASIC TIPS FOR TAKING CARE OF DEVICES

(i) Keyboard: You can clean a keyboard with a soft brush

(ii) Screen: You can wipe the screen with a soft cloth to remove any finger marks.
(iii) Handle devices carefully: Handle and move your laptop carefully and avoid dropping or
banging it against a hard surface.
(v) Keep the computer cool: If a computer, laptop or mobile device gets overheated, the internal
parts can be damaged. The CPU has an internal fan to keep it cool. We should make sure the fan is
functioning.
(vi) Do not overcharge your battery: Sometimes we keep a device plugged in for charging even
after it is fully charged.This reduces the battery life. Always unplug the device once it
is charged 100%.
(vii) Always plug in devices carefully: Any device being connected to a laptop or computer such as
a USB drive or headphones, should be done gently. It should not be forced into the port.
(viii) Do not run too many programs at a time: When too many programs are running at the same
time, the computer can become slow and even crash.

PREPARE A MAINTENANCE SCHEDULE

(a) Daily Maintenance

i. Clean up your e-mail inbox
ii. Download e-mail attachments and save in proper folders

(b) Weekly Maintenance

i. Clean your keyboard
ii. Clean your monitor
iii. Dust CPU and printer
iv. Backup your data to an external drive

(c) Monthly Maintenance

i. Transfer photographs to computer and delete from drive
ii. Organise photos into folders or albums
iii. Clean up ‘Download’ folder
iv. Uninstall unused programs and apps
v. Run disk-cleaner software
vi. Run full system virus scan

(d) Yearly/Annual Maintenance

(i) Clean up contacts list on social media accounts
(ii) Clean up e-mail contact list
(iii) Update your operating system
(iv) Check for expiry of anti-virus software and renew

BACKUP YOUR DATA

Backing up data means to save the information present on your computer on another device, such as
CD/DVD drives Data can recovered from here in case the computer stops working completely.
Computers can crash, humans can make mistakes and natural disasters, such as floods can happen

Scanning and Cleaning Viruses

Sometimes computer viruses can enter a computer from such attacks we can install anti-virus
software. This will prevent any viruses from entering and will also clean any viruses that may enter
our system before they affect the data.

Increasing Computer Performance

If we have been using a computer for a long time we
have a lot of unnecessary files and data, such as temporary files and images. When they use too much
hard-disk space, the performance of the computer goes down. It is important that we keep cleaning by
removing any extra files.

Removing SPAM from your Computer

Sometimes we get emails from companies who are advertising a product or trying to
attract you to their website. Such mails are called SPAM. We should never respond to SPAM and
delete it on a regular basis.

THREATS TO COMPUTER
Threats are the ways in which personal information can be leaked from a computer without our
knowledge.

(a) Theft: Theft means stealing of information or hardware. These may be of three types:

• Physical: Where a person may steal your desktop computer or laptop.

• Identity: Where a hacker steals your personal information and assumes your identity. Using this
false identity, the hacker can gain access to your account information or perform illegal activity.

• Software Piracy: This is stealing of software and includes using or distributing unlicensed and
unauthorised copies of a computer program or software.
(b) Virus: Viruses are computer programs that can damage the data and software programs or steal
the information stored on a computer. Major types of viruses are Worms and Trojan Horse.

Worms: These are viruses that replicate themselves and spread to all files once they
Information and Communication Technology Skills 81 attack a computer. This makes it very difficult
to remove them.

Trojan Horse: A Trojan Horse disguises itself i.e., it appears to be a useful software program but
once it reaches a computer it starts behaving like a virus and destroying data.

• Online Predator: Online predators are people who trap you into inappropriate relationships.
They may be older people posing to be your age, bullying you into doing illegal activities
online and sometimes face to face.

• Internet Scams: Sometimes you may receive very attractive offers saying you have won huge
money in a lottery and that you can claim the prize by depositing a certain amount of money. When
you deposit the money using credit card or online banking, you not only lose the deposit money but
your card/account information may be misused later.

PROTECTING YOUR DATA

(a) Use passwords to login to your computer: Use passwords that are difficult to guess. Passwords
are difficult to hack if they are a mix of small (For example ‘a b c d’) and capital letters (For example,
‘H J E R’), numbers (For example ‘8 7 6 5’) and special characters
(For example, ’% ^ # $’). This would prevent unauthorised people from using your computer.

(b) Install Anti-virus and Firewall: Anti-viruses and Firewall monitor the data coming in and out of
a computer and prevent and viruses from entering. Anti-viruses can also detect and clean viruses that
may have entered a computer.

(c) Encrypt Data: This is usually done by banks and companies in which important customer
information is stored. They can encrypt their entire hard disk using the encrypting feature in Windows
(Bitlocker). This would force users to use a decryption password (or key) before starting the computer
thus preventing unauthorised usage.

(d) Secure sites: Give details of your credit card or bank account only on secure sites. See in the
address bar of the browser. If the site address starts with https://and a lock symbol, then it is safe to
give your credit card and bank details.
 ICT SKILLS II

OBJECTIVE QUESTIONS

1. An _ is a software that serves as an interface between the user and the computer.
a. operating system
b. application software
c. anti-virus software
d. microsoft word
Answer: a. operating system

2. Which software manages all the devices of a computer and keeps track of the status
of the device, whether it is busy or not?
a. operating system
b. application software
c. anti-virus software
d. microsoft word
Answer: a. operating system

3. Which software checks whether the device is functioning properly or not?

a. operating system
b. application software
c. anti-virus software
d. microsoft word
Answer: a. operating system

4. Which software controls software resources of the computer?

a. operating system
b. application software
c. anti-virus software
d. microsoft word
Answer: a. operating system

5. An manages the computer memory and keeps track of which memory space
is in use by which program and which space is free.
a. operating system
b. application software
c. anti-virus software
d. microsoft word
Answer: a. operating system
6. An manages the computer memory and keeps track of which memory space
is in use by which program and which space is free.
a. operating system
b. application software
c. anti-virus software
d. disk defragmentor
Answer: a. operating
system

7. An _ _ the structure of the files and directories on a computer system.

a. operating system
b. application software
c. anti-virus software
d. disk defragmentor
Answer: a. operating
system

8. An _ _ keeps track of the amount of disk space used by a specific file.

a. operating system
b. application software
c. anti-virus software
d. disk defragmentor
Answer: a. operating
system

9. Which software allows you to create, copy, move and delete files?
a. operating system
b. application software
c. anti-virus software
d. disk defragmentor
Answer: a. operating
system

10. Which of the following is not an operating system?

a. DOS
b. Windows
c. Linux
d. Disk Defragmentor
Answer: d. Disk Defragmentor

11. Which of the following is a free and open-source operating system?

a. DOS
b. Windows
c. Linux
d. None of
these Answer:
c. Linux

12. Which of the following is not a mobile operating system?

a. Android
b. iOS
c. Windows Phone
d. Linux
Answer: d. Linux

13. Which of the following is not a mobile operating system?

a. iOS
b. Windows Phone
c. Android
d. None of these
Answer: d. None of these

14. Which of the following is not an interactive/GUI-based operating system?

a. Android
b. DOS
c. Windows
d. Linux
Answer: b.
DOS

15. DOS stands for

(a) Disk Operating System
(b) Dot Operating System
(c) Disk Open System
(d) Disk Operating Secure
Answer: (a) Disk Operating System

16. Which of the following is Microsoft Product?

(a) DOS
(b) Windows
(c) Android
(d) Linux
Answer: (b) Windows

17. _ _ operating system is an example of an interactive operating system.

(a) Windows
(b) DOS
(c) Linux
(d) None of the
above Answer: (a)
Windows

18. GUI stands for _ _

(a) Graphical User Interface
(b) Graphical User Interaction
(c) Graphical User Interactive
(d) None of the above
Answer: (a) Graphical User Interface

19. Which operating system allows only one user to do a task on the computer and
one thing at a time?
(a) Single-user, multi-task operating system
(b) Single-user , single-task operating system
(c) Multi-user
(d) None of the above
Answer: (b) Single-user, single-task operating system

20. Which Operating System is used to control machineries like robots in complex
animations and computer-controlled automated machines
(a) Real Time
(b) Multi-user
(c) Single-user, multi-task operating system
(d) Distributed
Answer: (a) Real
Time

21. Examples of real-time operating systems is :

(a) Windows CE
(b) Lynx OS
(c) Both of the above
(d) None of the above
Answer: (c) Both of the
above

22. Examples of distributed operating systems is

(a) Windows
(b) Unix
(c) Linux
(d) All of the above
Answer: (d) All of the above

23. _ operating system enables multiple users to work on the

same computer simultaneously.
(a) Single-user , single-task operating system
(b) Single-user, multi-task operating system
(c) Multi-user
(d) None of the
above Answer: (c)
Multi-user

24. Which Operating System enables single user to operate on several programs at the
same time.
(a) Single-user, multi-task operating system
(b) Multi-user
(c) Single-user , single-task operating system
(d) Real Time
Answer: (a) Single-user, multi-task operating system

25. Example of a Multi-Tasking Operating System is

(a) Windows
(b) Apple MacOS
(c) Both of the above
(d) None of the above
Answer: (c) Both of the
above

26. An operating system in which commands can be entered by clicking/double-

clicking/right- clicking a mouse is :
(a) GUI-based
(b) CUI-based
(c) TUI-based
(d) None of the
above Answer: (a)
GUI-based

27. Examples of Mobile operating Systems is :

(a) Android
(b) Symbian
(c) iOS
(d) All of the above
Answer: (d) All of the above

28. The first screen that appears on monitor after loading OS is called _ _
(a) Icons
(b) Desktop
(c) Wall paper
(d) None of the
above Answer: (b)
Desktop
29. Small pictures on the desktop are called _ _
(a) Desktop
(b) Symbols
(c) Icons
(d) Pictures
Answer: (c)
Icons

30. Picture used for the desktop background is called _ _

(a) Wallpaper
(b) Background image
(c) Wall image
(d) Desktop image
Answer: (a)
Wallpaper

31. Start button is present on _ side of the Taskbar.

(a) right
(b) left
(c) top
(d) bottom
Answer: (b)
left

32. Bar present at the bottom of the desktop is called

(a) Status bar
(b) Scroll bar
(c) Taskbar
(d) None of the
above Answer: (c)
Taskbar

33. Components of Windows 7 Desktop is/are :

(a) Desktop
(b) Wallpaper
(c) Taskbar
(d) All of the above
Answer: (d) All of the above

34. Which icons allows user to access all drives, files, and folders on the computer.
(a) Recycle Bin
(b) Computer
(c) Application
(d) Start button
Answer: (b)
Computer

35. The main components of Taskbar is/are

(a) Start button
(b) Active Applications
(c) Date/Time icon
(d) All of the above
Answer: (d) All of the above

36. Deleted files and folders are stored in _

(a) Recycle bin
(b) My Computer
(c) Control Panel
(d) None of the
above Answer: (a)
Recycle bin

37. Everything we store in computer is stored in the form of a .

(a) Folder
(b) Sub folder
(c) File
(d) None of the
above Answer: (c)
File

38. _ is a way in which you give name to a file, store it and retrieve it.
(a) Operating System
(b) Formatting System
(c) File System
(d) None of the
above Answer: (c)
File

39. Files can be separately placed into groups, called _.

(a) Folders
(b) Directories
(c) Both a and b
(d) None of the above
Answer: (c) Both a
and b

40. A _ may contain one or more files and sub-folders within. This allows easy
accessibility of files.
(a) Folder
(b) Directory
(c) Sub-folder
(d) None of the
above Answer: (c)
Sub-folder

41. A new folder is created with the default name _.

(a) New Folder
(b) New Directory
(c) New
(d) None of these
Answer: (a) New
Folder

42. A _ _ menu is appearing, when you right-click in a blank area of the desktop.
(a) Shortcut Menu
(b) Context Menu
(c) Both (a) and (b)
(d) None of these
Answer: (c) Both (a) and (b)

43. What is the shortcut key to rename a file or folder in windows?

(a) Ctrl + R
(b) F2
(c) Alt + R
(d) Ctrl + F2
Answer: (b)
F2

44. Which of the following functions is not performed using a mouse?

(a) Turn on
(b) Hover
(c) Right click
(d) Drag and
Drop Answer: (a)
Turn on

45. What is the shortcut key to delete a file or folder in windows?

(a) Del
(b) Ctrl + D
(c) Alt + D
(d) Ctrl + Del
Answer: (a)
Del
46. Similar types of files can be placed into a group called _
(a) File
(b) Folder
(c) Shortcut
(d) None of
these Answer:
(b) Folder

47. To change the name of the folder, right-click and select option from the
Shortcut menu.
(a) Change Name
(b) Modify Name
(c) Rename
(d) None of these
Answer: (c)
Rename

48. To create a file, in the shortcut menu, click New and select the _ _ of the file
you want to create.
(a) type
(b) name
(c) new
(d) None of
these Answer:
(a) type

49. What is the term used when you press and hold the left mouse key and move the
mouse around?
(a) Highlighting
(b) Dragging
(c) Selecting
(d) Moving
Answer: (b) Dragging

50. Which of the following ways you can use to copy / move files and folders?
(a) Shortcut Menu
(b) Drag and Drop
(c) Using Keyboard (Shortcut keys)
(d) All of the above
Answer: (d) All of the above

51. To copy a file/folder, right-click and select option from the Shortcut menu.
(a) Copy
(b) Duplicate
(c) Move
(d) Cut
Answer: (a) Copy

52. To paste a file/folder, right-click and select option from the Shortcut menu.
(a) Stick
(b) Glue
(c) Paste
(d) Cream
Answer: (c)
Paste

53. To copy a file/folder using Drag and Drop method, hold down the _ key while
dragging it to the new location.
(a) Alt
(b) Shift
(c) Ctrl
(d) Alt + Ctrl
Answer: (c)
Ctrl

54. What is the shortcut keys to copy something?

(a) Ctrl + X
(b) Ctrl + C
(c) Ctrl + Z
(d) Ctrl + V
Answer: (b) Ctrl
+C

55. What is the shortcut keys to paste something?

(a) Ctrl + X
(b) Ctrl + C
(c) Ctrl + Z
(d) Ctrl + V
Answer: (d) Ctrl + V

56. When you _ _ a file or a folder, a duplicate of the original file or folder is
created at the new location, and the original remains as it is.
(a) Copy
(b) Cut
(c) Rename
(d) Delete
Answer: (a)
Copy

57. When you _ _ a file or a folder, the original file or folder is moved to the new
location?
(a) move
(b) cut
(c) copy
(d) Either (a) or (b)
Answer: (d) Either (a) or (b)

58. You can permanently delete the contents of the Recycle Bin. Right-click the
Recycle Bin icon and then click .
(a) Empty
(b) Delete
(c) Empty Recycle Bin
(d) Delete Recycle Bin
Answer: (c) Empty Recycle Bin

59. To recover a file from the Recycle Bin, right-click the file, and then click .
(a) Recover
(b) Restore
(c) Move
(d) Undelete
Answer: (b)
Restore

60. To restore a file from the Recycle Bin, select the file, and click _ _.
(a) Recover this item
(b) Restore this item
(c) Move this item
(d) Undelete this item
Answer: (b) Restore this
item

QUESTIONS AND ANSWERS (SET 01)

1. What is ICT?

Answer – Information and Communication Technology (ICT) is an acronym for

information and communication technology.
ICT helps in the proper sharing, receiving, and processing of information, and an
ICT device is a device that is used for processing, storing, and delivering information
to others.
Examples of ICT devices are – Laptop, Desktop, Tablets and Smartphones.
2. Objectives of Information and communication technology? Advantages and

disadvantages of ICT.
Answer – Full form of ICT is Information and communication technology. The goal
of ICT is to bridge the gap between parents, educators, and students by encouraging
sustainable, cooperative, and transparent communication methods.
Advantages of ICT
a. Enhanced the modes of communication

b. Independent learning platforms Cost – efficient

c. Enhanced data and information security

d. Paperless – Eliminate the usage of paper

e. Better teaching and learning methods

f. Web – based LMS tools

Disadvantages of ICT
a. Traditional books and handwritten methods are at risk.

b. Managing courses online is difficult

c. Teachers require experience to handle ICT

d. Risk of cyber attacks and hacks

e. Misuse of technology

3. Difference between Hardware and Software?

Answer – A computer system consists of two main parts – Hardware and Software
a. Hardware – Hardware is a physical part of a computer system. We can feel and

touch the hardware devices. example – CPU, Mother Board, Hard Disk, Keyboard,
Mouse, Printer etc.
b. Software – Software related to the programs which perform different types of

tasks on the computer system. Program is a collection of Instructions. It also helps

the computer to perform the specific task. Example – Libre Office Base,
Spreadsheet, Presentation etc.
4. What is BIOS?

Answer – BIOS stands for Basic Input/ Output System, It helps the computer system
to identify (Self-test) the peripheral devices which are connected to the computer
system and helps computers to load Operating System properly.

5. What are the different types of keys in Keyboard?

Answer –
a. Function keys – F1 to F12 are function keys in the keyboard, function keys are

used for specific purposes.

b. Control keys – SHIFT, CONTROL (CTRL),ALT, SPACEBAR, TAB AND

CAPS LOCK are known as a control key, these keys are used as per the demand.
c. Enter key – ENTER or RETURN keys are known as Enter key, depending on

the brand of computer that you are using.

d. Punctuation keys – It includes keys for punctuation marks, such as colon (:),

semicolon (;), question mark (?), single quotation marks (‘ ’), and double quotation
marks (“ ”).
e. Navigation keys – END, HOME, PAGE DOWN, PAGE UP and Arrow keys

are known as navigation keys, these keys are used to move up, down, left or right in
the document.
f. Command keys – BACKSPACE, INSERT (INS) and DELETE(DEL) are known

as command keys. INSERT key allows you to overwrite characters to the right side.
The DELETE command key and BACKSPACE key are used to remove typed text,
character, or any other objects from the right and left side of the cursor.
g. Windows key – Windows key is used to open the Start menu.

6. What is the purpose of Mouse?

Answer – The purpose of the mouse is –

a. Roll Over or Hover – Whenever we bring the mouse over the files, it shows the

details of the file.

b. Click or Double Click – Mouse allows you to select, open or delete files and

folders from the computer system.

 c. Drag and Drop – Click on the file and drag and drop your file where you want.

7. What are files and folders in a computer system?

Answer –
a. File – File is a collection of information different types of files store different

types of information. Every file has a file name and extension that identifies the type
of file.
b. Folder – Folder is a collection of files or a group of files.

8. How to maintain a computer system?

Answer – Some simple ways to take care of computer system are –
a. Keeping a Device Clean – Always keep a device clean, such as the keyboard, the
screen, and the mouse. Handle your gadget with care, keep it cool, and don’t
overload your battery.
b. Prepare a Maintenance Schedule – Make a schedule for computer maintenance.

Daily Maintenance
a. Clean up your email inbox
b. Save Important attachments and save in folder

Weekly Maintenance
a. Clean your Keyboard, monitor, CPU and printer
b. Backup your data

Monthly Maintenance
a. Clean unused photographs
b. Clean up Download folder
c. Uninstall unused programs
d. Run full system virus scan
e. Run disk – cleaner software

Yearly / Annual Maintenance

a. Clean up social media accounts
b. Clean up e-mail contact list
c. Update your operating System

9. How to increase Computer performance?

Answer – We frequently install a large number of applications, which slows down
the computer. Always attempt to uninstall unnecessary applications, temporary files,
and antivirus software updates.
10. What is a Security Break?
Answer – Security break is leakage of information stored in a
computer. Your personal information can be lost or leaked in
two ways –
We are not cautious when it comes to disclosing personal information via the
internet. We share our account information and passwords on unsafe websites.
A person gets unauthorized access to our computer. This can happen at work if we
don’t log out before leaving the computer.

11. What are the threats?

Answer – Threats are ways in which personal information from a computer can be
released without our knowledge.
a. Theft – Theft means stealing of information or hardware. These maybe of three
types:
i. Physical – Where a person may steal your desktop computer or laptop.
ii. Identity – A hacker gets your personal information and uses it to impersonate
you. The hacker can use this fake identity to get access to your account information
or engage in illegal activity.

b. Software Piracy – This is stealing of software and includes using or distributing

unlicensed and unauthorized copies of a computer program or software.
i. Virus – Viruses are computer programmes that can corrupt data and software
applications, as well as steal data from computers. Worms and Trojan Horses are
two major forms of viruses.
ii. Worms – Worms are viruses that replicate and spread to all files on a computer
once they attack a computer. This makes it very difficult to remove them.

A Trojan Horse appears to be a useful software programme, but once it reaches a

computer, it begins to behave like a virus and destroys the data.
iii. Online Predator – Online predators are persons who use the internet to trap
you into unhealthy relationships. They could be older people appearing as your age
who harass you into doing unlawful things online.
iv. Internet Scams – You may occasionally receive highly appealing offers
claiming that you have won a large sum of money in a lottery and that you can claim
your win by depositing a specific amount of money. When you deposit money with
a credit card or through online banking, you not only lose the deposit money but
your card / account information may be misused later.

12. How can we protect our data?

Answer – To protect our data from theft and viruses we can take the following
measures –
a. Use Strong password in your account – Make your passwords difficult to guess.
When creating a new password, attempt to use a combination of
Small
Character
 Capital
Character
Special
Character
Numbers
b. Install Antivirus and Firewall –Anti-virus software and a firewall protect your
data from virus and from hackers.
c. Encrypt your data – Keep your information in an encrypted format to keep it safe
from unauthorized users.
d. Open only secure site – Before visiting a website, make sure the address begins
with https://. A website that begins with https:// is a secure website.

QUESTIONS AND ANSWERS (SET 02)

Q1. What do you mean by ICT?

Ans. ICT stands for Information and Communication Technology. ICT refers to all
the tools related to storing, recording and sending digital information.

Q2. Differentiate between Hardware and

Software ? Ans.
Hardware: The physical components that we can see and
touch. Monitor, Keyboard are examples of Hardware
Software: It is a set of programs/instructions that perform a
specific task MS Paint, MS Word are examples of Software.

Q3. What do you mean by Operating System?

Ans. Operating System : It is a software that act as an interface between the user and the
computer.

Q4. Give two examples of mobile operating

system. Ans. Two examples of mobile
operating system :
a. Apple iOS
b. Google Android

Q5. Name two operating systems for laptops or

desktop. Ans. Two operating systems for laptops
or desktop are:
a. Ubuntu
b. Microsoft Windows

Q6. Identify me
a. I am a physical part of computer.
b. I am a collection of instruction doing specific task.
c. I am the software that starts working as soon as we switch on a computer.
d. I am an input device used to type text, numbers etc
e. I am a small device that you can use to move, select and open items on your
computer screen. Ans. a. Hardware b. Software c. Operating System d. Keyboard
e. Mouse

Q7. Expand BIOS?

Ans. BIOS stands for Basic Input/Output System

Q8. What do you mean by Input device? Give two examples.

Ans. Those devices which are used to feed data/command into the computer are
called Input device. for example Keyboard and Mouse.

Q9. What do you mean by drag and drop?

Ans. Moving an item from one location to another with the help of mouse button. This
is called drag and drop.

Q10. Differentiate between files and

folder. Ans.
File: A place where information is stored in computer. It has a name and
extension both Folder: A location where a group of files can be stored. It has
only name.

Q11. Write the extension for the following.

a. A Notepad file
b. A Sound File
c. An image file
Ans. Extensions are a. .txt b. .mp3 c. .jpg

Q12. The file name and file name extension are separated by a
Ans. dot ( . )

Q13. Write the steps to create folder on

desktop? Ans. The steps to create folder on
desktop are:
1. Right-click on desktop and then choose the ‘New Folder’.
2. Type the name of the folder.

Q14. Write the shortcut command for the following.

a. Cut
b. Copy
c. Paste
d. Undo
e. Redo
f. Select all
Ans. Shortcut commands are:
a. Cut - Ctrl + X
b. Copy - Ctrl + C
c. Paste - Ctrl + V
d. Undo - Ctrl + Z
e. Redo - Ctrl + Y
f. Select all - Ctrl + A

Q15. Write the basic tips for taking care of

Laptop/Desktop. Ans. Basic tips for taking care of
Computer are :
1. Avoid eating anything over a keyboard.
2. Wipe the screen with a soft cloth.
3. Avoid eating or drinking near computer.
4. Handle and move your laptop carefully.

Q16. What do you mean by Data Backup?

Ans. Backing up data means to save the information present on your computer on
another device, such as CD/DVD drives or hard disk.

Q17. What do you mean by Spam?

Ans. We get mails from companies who are advertising a product or trying to attract
you to their website. Such mails are called Spam.

Q18. How can you increase the performance of a computer?

Ans. We can increase the performance of a computer by
a. Using an updated Antivirus Software
b. Removing unnecessary files and data, such as temporary files and images.

Q19. is leakage of information stored in a

computer. Ans. Security break

Q20. What do you mean by Virus?

Ans. Viruses are computer programs that can damage the data and software programs
or steal the information stored on a computer.

Q21. Name two types of

Virus. Ans. Worms and
Trojan Horse

Q22. Differentiate between Worms and Trojan

Horse. Ans.
Worms: These are viruses that replicate and spread to all files once they attack a
computer.
Trojan: A Trojan Horse seems to be a useful program but once it reaches a computer it
starts destroying data.
Q23. What do you mean by Online predators?
Ans. Online Predator: Online predators are people who trap you into inappropriate
relationships.

Q24. Write few tips to protect your data from online theft
and viruses. Ans. Few tips to protect our data from online
theft and viruses are:
a. Use passwords to login to your computer:
b. Install Anti-virus and Firewall:
c. Use Data Encryption
d. Give details of your credit card or bank account only on secure sites

Q25. What do you mean by threats to Computer?

Ans. Threats are the ways in which personal information can be leaked from a
computer without our knowing.

Q26. List the various threats to a computer and its

data. Ans. The various threats to a computer and
its data are:
1 Virus
2. Phishing
3. Online theft
4. Cyber crime
5. Hacking

Q27. is stealing of software and using of unlicensed and

unauthorized copies of a computer software.
Ans. Software Piracy

Q28. What is ‘s’ in

“https”? Ans. ‘s’ stands
for secure.

Q29. Name the encrypting feature of

Windows. Ans. BitLocker

Q30. List the various types of keys available on

Keyboard. Ans. The various types of keys
available on Keyboard are :
a. Control keys
b. Function Keys
c. Alphabet Keys
d. Numeric Keys
e. Navigation Keys
Q31. When the key is turned ON, it helps to overwrite characters to the
right of the cursor.
Ans. INSERT

Q32. Name two keys available on keyboard which are used to remove typed text or
characters. Ans. Delete and Backspace

Q33. _ key helps to move the cursor to the beginning of a

new line. Ans. RETURN or ENTER

Q34. Pressing key opens the Start

menu. Ans. Windows

Q35. Name any two file extensions.

Ans. Two file extensions are : a) .txt b) .doc c) .jpg d) .xls