M-PESA BUSINESS TILL

INTRODUCTION BENEFITS OF THE BUSINESS TILL

1. Enables businesses to receive payments from
T he M-PESA Business Till enables business owners
to collect payments on the till and use the money
collected to make other transactions directly from the till
customers and other businesses.
2. Allows business to avoid cash handling thus making
it secure and convenient.
3. Ability to use money collected to make other
business-related transactions using the till or businesses
owner’s number.
4. Allows businesses to sale of airtime to customers
using col-lected funds and immediately earn
commission.
5. Ability to monitor and transact using M-PESA
business App.

Our Commitment
1.Our priority is our customers and therefore we are
committed to innovate targeted M-PESA solutions that
meet our customer needs.
2. Maintain our good reputation
3.Improve our products and services for better
customer experi-ence
4.Consistency by coming up with new product that
meets cus-tomers’ needs.
5. Always keep monitoring our products and service
performance
6. Support our customers on how to access and use
our services. We believe it is our customers that makes
us what we are today, and we have a great team that
To apply for Lipa Na M-PESA use the self-onboarding will ensure we keep delivering.
link: https://m-pesaforbusiness.co.ke/

Definition of Terms
•Head office (HO) number : Used by the business owner
INSIDE THIS ISSUE
to operate multiple till numbers that settle funds to one 1 Introduction & Benefits of business till
nominated number or one bank account.
•Store number : is the number used by the business
owner to check balance and viewing individual customer 2 M-PESA Business App
transactions.
3 Business App Functionalitites
• Till number : is the number displayed at the business
premises to be used by the customers to make payment.
4 USSD
•Nominated number : is the business owner’s mobile
number used to transact on behalf of the business e.g.,
check balance, settlement, and other transactions
 M-PESA BUSINESS TILL ON APP
The M-PESA for Business app is the easiest way you can transact and track your collections and disbursements on the
Business till. The App provides you a faster and simpler experience with more features giving you more control of your till and
money. The app is available on google play store and on the App store.
• On your smartphone Google Play store App, search for M-PESA Business App
• Click on ‘Install’ button to download and install.

QR Code

Hide balance

Quick actions

Money-in/Money-out

Statements

Navigation bar

Business App Functionalities QR Code- to scan when making payments.

Money in/money out chart- shows flow of funds in the till
1. Transactions – ability to carry out all transactions on the Quick actions – shortcuts on the home page for
app including business withdrawals, Sale Airtime and make transactions. This change depending on the role i.e. new
payments. sale, pay, and withdraw.
2. Analytics and Insights – intuitive business analytics Statements – record of transactions displayed.
and insights for better decision-making.
Navigation Bar
3. Other Value-added Services – better visibility of
the different accounts offered by viewing and exporting The navigation bar is found at the bottom of the screen, this
bar allows you to navigate between the main sections of the
statements. Hub offering a one-stop shop for partners
application. These are the tabs found on the navigation bar;
offering agents value in their day-to-day activities
• Home – here you can find balance, money in/ money
4. Account Services – operator management and profile
out chart, statements, and quick actions.
management4. Account Services – operator management • Organization – manage operators/ see store list
and profile management (depends on role and products).
• Hub – find Safaricom and third-party services.
Quick Actions • Transact – find all available transactions that you can
• Go to the Home screen perform for your role and store products.
• Click on Withdraw /Pay/ New Sale/ Sell Airtime • Account – manage your account settings (such as
• See the options that appear below and click on one of change password, manage favourites, switch accounts,
the options switch on/off transaction alert and log out), see Safaricom’s
• You will land on the first screen of the feature you selected available support channels, FAQs, and the terms and
conditions and privacy policy documents.
Sell Airtime Export Statements
• Select the Transact tab on navigation bar • Select the Transact tab on navigation bar
• Select on Sell Airtime • Select Export Statements
• Enter the recipient’s phone number • Select the transaction type, start date, and end date
• Enter the amount and click continue • Select generate statement
• Enter your PIN • Select Export statement
The statement will be downloaded on your device

SIM Replacement Process

Money-in /Money-out Chart
It is called SIM swap and its available for android users
The money-in chart shows the trend of money-in over
only.
time for a particular
To do a sim swap;
store. The money-out chart shows the trend of money-out
• Select the Account tab on the navigation bar.
overtime for a particular store. To view these charts
• On the support section; Select Sim Replacement.
• Go to the Home screen
• Enter till number
• Click on Money-in/Money-out
• Enter the IMSI 10-digit number on the replacement card.
• Click on a day to see the accumulated value
• Enter your PIN.

Types of Operators
There are two-types of operators i.e.
Organization Tab 1. Primary operator role has all the right to pay, withdraw,
The organization tab gives the structure of the till. Under and sell airtime They can also view and generate
this tab, you can find; the operators list. statements.
2. Assistant operator role has the right to withdraw (to the
owner’s nominated number, and withdraw to bank), and
sell airtime. They can also view statements (however, they
Accounts Tab cannot export the statement).
•The account tab is your personal area where you can.
•Manage personal settings i.e., switch accounts, Manage Operators
manage • Select the Organization tab on the navigation bar
favourites, change PIN, switch on and off transaction • Select the Operators tab
alerts and log out. • You can; add operators, on the operators list you can
•Find different channels where you can contact also; reset PIN, delete operator and change their status
Safaricom to get support or see recent announcements
i.e., call support, FAQs, and Safaricom website. Scan QR
•Find more information about the app and legal As a business owner, you can make payment using the QR
documents such as privacy and terms and conditions. scan:
• Select the transact tab on the navigation bar
• Select the QR Code icon on the top right corner of your
phone
Change PIN
• If it is your first time, allow the app to access the camera.
To change your PIN,
• Point the camera to a QR code (you can also upload a
• Select the Accounts tab on the navigation bar
QR code from the gallery)
• Select Change PIN
• If QR Code is valid it will show the amount after scanning
• Enter your current PIN
it
• Enter your new PIN
• Select continue to make a payment
• Confirm your new PIN
New M-PESA Sale Making payments
This feature enables you to generate a new sale using the To Business Till (Buy Goods Till), Paybill or Mobile Number
QR code. To make a new sale. • Select the Transact tab on the navigation bar or click pay
• Under the Transact tab, select the QR icon on quick actions
• Select my QR • Select option Buy Goods/Paybill/Mobile Number or to
• Select add amount many
• After the amount is added, you can select on change • Enter the recipient number (Till/Phone Number/Paybill)
amount • Enter account number (for Paybill)
• Enter amount
Transact Tab • Enter operator ID
Under this tab, you will find all the transactions and • Enter operator PIN
operations that you • Select Yes to confirm payment to the specified recipient
can perform.
Transact tab will be dependent on role permissions.
Withdrawal of Funds
Under this tab, you can perform the following;
• Select the Transact tab on the navigation bar or click
• Make payments
withdraw on quick actions
• Reversals
• withdraw to owner
• Withdrawals
• Enter amount
• Sell airtime
• Confirm details and click withdraw
• Export Statement
• Enter PIN
• Scan QR
• Transaction will be complete
• Generate new M-PESA Sales

Hub Tab
On this tab, you find services provided by Safaricom and
3rd parties. To access the mini-Apps;
• Select the Hub tab on the navigation bar
• Select a mini-App from; the category bar, frequents bar,
highlighted
bar, and the discover more bar

Making payments
To Business Till (Buy Goods Till), Paybill or Mobile Number
• Select the Transact tab on the navigation bar or click pay
on quick actions
• Select option Buy Goods/Paybill/Mobile Number or to
many
• Enter the recipient number (Till/Phone Number/Paybill)
• Enter account number (for Paybill)
• Enter amount
• Enter operator ID
• Enter operator PIN
• Select Yes to confirm payment to the specified recipient
 M-PESA BUSINESS TILL ON *234#
Till activation /Account setup

*234# Welcome Enter your HO/Store M-PESA Business Till

00:M-PESA PIN number enables you to receive,
Manager make payments and
0: Fuliza **** access biashara
1: M-PESA Products overdraft facility.
2: M-PESA Business Till Activate it now?
3: M-PESA Agent 1. Yes
Services 2. Not today
4:Merchant services
5:M-PESA Information
98:MORE

SMS SMS
Review T&Cs of Are you sure you want Your request has been Dear customer, your
service, fees for to SMS activate store? received and will be Jane your details for
M-PESA Business Till 1. Yes processed within an Jane Doe has been
Services available at 2. No hour. You shall receive created. Your operator
www.safaricom.co.ke a confirmation SMS. ID is JD and your start
1. Accept PIN is 1234. Kindly
2. Decline change your PIN.

Change PIN Sim Replacement Process

• Dial *234# from the nominated number Sim replacement is a Do-It-Yourself (DIY) service that
• Select M-PESA Business Till enables you to replace your till SIM card number when it is
• Enter your Store/HO Number new, damaged, or
• Select Account Services lost. You need to purchase a replacement line from an
• Select Change PIN M-PESA agent or Safaricom retail shop near you
• Enter Operator ID (Check the SMS received from • Dial *234# from the nominated number
MPESA) • Select M-PESA Business Till
• Enter Old PIN (Check the SMS received from M-PESA) • Enter your head office or store number
• Enter New PIN (set your own secret PIN) • Select Account Services
• Confirm New PIN (repeat your new set PIN) • Select SIM Swap
• Submit • Enter your till number
• Enter the IMSI number. This is the number behind the
You will receive a message confirming that your account plate
has been successfully activated. of the new replacement line acquired.
• Enter operator ID
• Enter operator PIN then Submit
• Receive payments from customers and businesses
• Make payment to a Buy goods till (till to till payment)
• Make payment to a Paybill (Till to Paybill or utilities
payments)
• Send Money to a mobile number
• Withdraw funds to the nominated number or at
M- PESA agent or to bank
• Sell airtime to customers and earn commission.
 M-PESA Business till functionalities Withdrawal of Funds
Withdrawing to your Nominated Number, Agent, or Bank.
• Dial *234# from the nominated number
• Select M-PESA Business Till
• Enter your store number
• Select Withdraw Funds
• Under withdraw funds, select withdraw funds to my
M-PESA Business Till number/Agent/ Bank
• Enter the Agent number (For Agent withdrawal)
1. Withdraw Funds
2. Make Payments • Enter store number (For Agent withdrawal)
3. Business Loans • Enter the amount you wish to withdraw
4. Sell Airtime • Enter operator ID
5. Account Services • Enter operator PIN
6. M-PESA Statement

Sell Airtime
• Dial *234# from the nominated
number
• Select M-PESA Business Till
• Enter your store number
• Select Sell airtime
• Enter the recipient’s mobile number
• Enter amount
• Enter operator ID
• Enter operator PIN
Transactions and statement • Select Yes to confirm recipient’s details
and amount
Check Till Balance
• Dial *234# from the nominated number
• Select M-PESA Business Till Check Business Till Statement
• Enter your store number • Dial *234# from the nominated number
• Select Account Services • Select M-PESA Business Till
• Select Check Balance • Enter your store number
• Enter operator ID • Select M-PESA Statements
• Enter operator PIN • Select the recipient’s email address
• Submit • Re-Enter the recipient’s email address
• Enter operator ID
• Enter operator PIN
Make Payments Upon successful completion, you will receive an SMS
To Business Till (Buy Goods Till), Paybill or Mobile Number confirmation
• Dial *234# from the nominated number that your statement has been sent to your email.
• Select M-PESA Business Till
• Enter your store number
• Select Make Payments
• Select option Buy Goods/Paybill/Mobile Number
• Enter the recipient number (Till/Phone Number/Paybill)
• Enter account number (for Paybill)
• Enter amount
• Enter operator ID
• Enter operator PIN
• Select Yes to confirm payment to the specified recipient
 SUPPORT

Email; [email protected] Call; (100 for Prepaid) or (200 for PostPaid)

For training; [email protected] www. safaricom.co.ke

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