7/18/24, 4:02 PM MODULE 8 PRE-TEST

MODULE 8 PRE-TEST
* Indicates required question

1. Email *

2. NAME (LAST NAME, FIRST NAME, M.I) *

3. YEAR & SECTION *

4. 1. Which of the following is a common form of written communication in the *

Mark only one oval.

A. Smile

B. Facial expressions

C. Emails

D. Phone Conversations

5. How can you improve the effectiveness of your verbal communication in the *
workplace?

Mark only one oval.

A. By putting off phone conversations

B. By avoiding face-to-face conversations

C.By using old grammar and vocabulary

D. By speaking directly with someone in person

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7/18/24, 4:02 PM MODULE 8 PRE-TEST

6. 3. What is the role of body language and facial expressions in workplace *

Mark only one oval.

A. They create misunderstandings

B. They are irrelevant to effective communication

C. They play a vital role in how effective you are at communicating

D. Messages with coercive force directly applied to manipulate the audience's

7. 4. Which type of communication can lead to the most misunderstandings in the *

Mark only one oval.

A. Written communication

B. Verbal communication

C. Body language and facial expressions

D. Phone conversations

8. 5. Which of the following can positively impact the effectiveness of your phone *
communication?

Mark only one oval.

A. Speaking quickly

B. Using a monotone voice

C. Taking notes before the conversation

D. Using outdated vocabulary

9. 6. Which of these is not a register of language? *

Mark only one oval.

Frozen/Static

Formal/Regulated

Casual/Friendly

Intimate/Personal

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7/18/24, 4:02 PM MODULE 8 PRE-TEST

10. 7. In the context of language registers, which register is described as never *

Mark only one oval.

A. Consultative/Professional

B. Formal/Regulated

C. Frozen/Static

D. Casual/Group

11. 8. How can a business coach or mentor help with improving written *
communication?

Mark only one oval.

A. By promoting phone conversations

B. By providing constructive criticism and helpful suggestions

C. By encouraging the use of frozen/static register

D. By discouraging face-to-face communication

12. 9. Which of the following is a positive aspect of face-to-face communication? *

Mark only one oval.

A. Allows participants to see and hear the bigger picture

B. Increases misunderstandings

C. Encourages outdated vocabulary usage

D. Prevents staff members from feeling comfortable

13. 10. What is one of the primary advantages of using pass/fail grading in the *
workplace?

Mark only one oval.

A. It simplifies assessment

B. It increases misunderstandings

C. It requires detailed evaluation

D. It encourages old grammar usage

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7/18/24, 4:02 PM MODULE 8 PRE-TEST

14. 11. Which communication style is vital when working with a remote team? *

Mark only one oval.

A. Body language and facial expressions

B. Written communication

C. Face-to-face communication

D. Casual/Group register

15. 12. How can you ensure your written communication is clear and understood in the *
workplace?

Mark only one oval.

A. By avoiding objective feedback

B. By reading between the lines

C. By having an objective pair of eyes read it

D. By encouraging implied messages and emotions

16. 13. How can a speaker address the audience's misconceptions during a *
presentation?

Mark only one oval.

A. By cramming as much information into their presentation

B. By focusing solely on their presentation promise

C. By addressing the misconceptions during the presentation

D. By overwhelming them with data

17. 14. How can a speaker ensure that their presentation is not overwhelming? *

Mark only one oval.

A. By including all the data they can find

B. By giving the audience a lot of details

C. By removing information that doesn't support the message

D. By focusing on their own expertise

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7/18/24, 4:02 PM MODULE 8 PRE-TEST

18. 15. What should a speaker do to ensure the audience takes action after the *
presentation?

Mark only one oval.

A. Ask the audience to take action during presentation

B. Provide the audience with a lot of information

C. Focus on their own expertise

D. Involve the audience in a story

19. 16. Why is it important to invite interaction during a presentation? *

Mark only one oval.

A. To make the audience feel like they are part of the presentation

B. To show the audience how much the speaker knows

C. To give the audience a lot of information

D. To make the audience laugh

20. 17. How can a speaker involve the audience in their presentation? *

Mark only one oval.

A. By telling a story

B. By creating activities that connect audience members

C. By asking them questions

D. All of the above

21. 18. What is the relationship between the speaker and the audience during a *
presentation?

Mark only one oval.

A. The speaker is the only one talking

B. The speaker is the star of the presentation

C. The speaker is serving the audience

D. The speaker is the only one who matters

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7/18/24, 4:02 PM MODULE 8 PRE-TEST

22. 19. What should a speaker focus on to become the audience's go-to expert? *

Mark only one oval.

A. Providing as much information as possible

B. Making the audience the star of the presentation

C. Showcasing their own expertise

D. Telling a lot of stories

23. 20. How can a speaker make their message more memorable and valuable to the *
audience?

Mark only one oval.

A. By involving the audience in the presentation

By providing a lot of data

By focusing on their own expertise

By overwhelming the audience with information

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