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The chat involves a support interaction with Prometric regarding an electricity issue affecting exam candidates. Seven candidates have started their exams while three are waiting due to power outages in the area. The support agents advise the user to wait for the power to be restored before proceeding with the check-in for the remaining candidates.

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blandinendinge12
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Transcript 2

The chat involves a support interaction with Prometric regarding an electricity issue affecting exam candidates. Seven candidates have started their exams while three are waiting due to power outages in the area. The support agents advise the user to wait for the power to be restored before proceeding with the check-in for the remaining candidates.

Uploaded by

blandinendinge12
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Jagreeti K (20/12/2024, 09:19:59): Hi Blandine Ndinge Modika, welcome to

Prometric's iSupport Service. All agents are currently busy. Your chat is very
important to us, please hold for the next available agent.
This chat may be monitored for quality assurance.
Let us know how we did! After your trouble ticket is closed you may receive an
email requesting you complete a short survey on how satisfied you were with how
your incident was handled. Your feedback will help us improve our service.
Jagreeti K (20/12/2024, 09:20:06): Thank you for contacting Prometric.My name is
Jagreeti.
How may I assist you today?
Jagreeti K (20/12/2024, 09:20:45): Hello
Me (20/12/2024, 09:21:01): We have 10 candidates 7 have started and 3 have not yet
started due to light
Me (20/12/2024, 09:21:12): The light came back and went back again
Me (20/12/2024, 09:21:54): All candidates are present but due to light 7 candidates
exam has being launched and 3 are still waiting
Jagreeti K (20/12/2024, 09:22:06): Okay noted
Jagreeti K (20/12/2024, 09:22:18): Transferring this chat to previous agent
Me (20/12/2024, 09:22:25): Okay
Jagreeti K (20/12/2024, 09:22:25): please wait
Sasidharan B (20/12/2024, 09:22:46): Hi Blandine Ndinge Modika, welcome to
Prometric's iSupport Service. All agents are currently busy. Your chat is very
important to us, please hold for the next available agent.
This chat may be monitored for quality assurance.
Let us know how we did! After your trouble ticket is closed you may receive an
email requesting you complete a short survey on how satisfied you were with how
your incident was handled. Your feedback will help us improve our service.
Me (20/12/2024, 09:23:03): Yes the light went back
Sasidharan B (20/12/2024, 09:23:05): Hi Blandine
Sasidharan B (20/12/2024, 09:23:25): The power is back up , right
Me (20/12/2024, 09:23:37): We don’t have light 7 candidates have started and 3 have
not yet be launched
Me (20/12/2024, 09:23:55): No the power is gone again
Sasidharan B (20/12/2024, 09:24:21): The power is went offline again ?
Me (20/12/2024, 09:24:48): The is electricity shortage again
Sasidharan B (20/12/2024, 09:25:12): Have you check with building management about
the power is coming back again ?
Me (20/12/2024, 09:25:29): There no electricity. The lights came on then went back
off
Me (20/12/2024, 09:25:40): Yes I did it’s the whole neighborhood
Sasidharan B (20/12/2024, 09:25:59): Did you ask how long does it to fix it ?
Me (20/12/2024, 09:26:06): The whole street has no light
Sasidharan B (20/12/2024, 09:26:44): Did you ask how long does it to fix it ?
Me (20/12/2024, 09:26:57): Its not a person problem the company in charge of fixing
the electrical problem is the government so we can only seat and wait
Me (20/12/2024, 09:27:10): *personal
Sasidharan B (20/12/2024, 09:27:43): Noted.
Sasidharan B (20/12/2024, 09:28:34): All i can advise you to wait for electricity
fully restored and proceed to resume the administration.
Sasidharan B (20/12/2024, 09:28:56): Please advise candidates to wait 30 minutes to
1 hour
Me (20/12/2024, 09:29:02): I hope it won’t affected the other 3 I didn’t launched
yet
Sasidharan B (20/12/2024, 09:29:29): You must check-in other 3 candidates first
Me (20/12/2024, 09:29:53): The light went off went I was about to do thier check in
Sasidharan B (20/12/2024, 09:30:21): I understand, once the power is back - go
ahead check-in 3x pending candidates
Me (20/12/2024, 09:30:56): Okay then I informed the candidates to wait

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