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Coverage Script

This document is a sales script for Home Life Shield's home warranty services, outlining the opening conversation and key offerings such as coverage for appliances, plumbing, and electrical systems. It emphasizes the company's customer focus, a promotional reduction in activation fees, and the ease of enrollment. The script also details the costs and terms associated with the warranty plan, including a 30-day waiting period and service fees for claims.

Uploaded by

Talaal Ahmad Khan
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64 views2 pages

Coverage Script

This document is a sales script for Home Life Shield's home warranty services, outlining the opening conversation and key offerings such as coverage for appliances, plumbing, and electrical systems. It emphasizes the company's customer focus, a promotional reduction in activation fees, and the ease of enrollment. The script also details the costs and terms associated with the warranty plan, including a 30-day waiting period and service fees for claims.

Uploaded by

Talaal Ahmad Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Home Warranty Sales Script

Opening

Hi, thank you for holding. My name is (your name) with Home Life Shield verification dept. This
call is recorded for quality and security purposes I am speaking to (state the customer names) I
have your address as (read back FULL address) and I have your phone number as (read phone
number)

And just to confirm you are the homeowner correct? (Must get a yes)

How long have you lived at this residence?

Are you familiar with how a home warranty works?

If yes: ok Great
if No: No problem ill be more the happy to explain

Home Life Shield our reputation is ALL about customer focus and quality service. We are a
company you can TRUST!

Our Premier Plan covers

Appliances such as Dishwasher stove/Oven/ Garbage Disposal

Refrigerator and Washer, Dryer No matter how old they are.

When it comes to plumbing, we cover gas lines, toilets, hot water heater

For the electrical we cover fans, circuit brakers, outlets and so much more

Title Monitoring an Identity Protection for everyone living at the residence at no additional cost

The best part is for joining today were going to allow you to take advantage of our HVAC
program which is one of the most important items to cover in my opinion

We will make sure to provide you with the highest level of coverage available. In addition to
items such as your water heater and ceiling fans, this will cover most of the major items in your
home which include kitchen appliances; heating & cooling systems; as well as plumbing &
electrical system coverage.

So <customer name> as we are all living in trying times right now there could be no better time
to protect your biggest investment and we at Home Life Shield want to do our part to help you
do just that. Home Life Shield is an industry leader in Home Services, Title monitoring, &
Identity Protection.

And for all callers today we have been authorized to REDUCE the activation fee from $199.99 to
only $89.99.

What’s your email so I can send you a summary of your policy?

To summarize, This plan is our most comprehensive and will include... (Tie back to needs previously
identified).
The way we start your enrollment is really easy, Today we take the activation fee of $89.99 Since there is
industry standard 30 day wait before we can start your coverage; we simply reserve your start date
which is (date). That is the day your payments would start and the day your coverage begins. All we
would need to set this up is a Visa, MC, Discover or AMEX. Which one works best for you?

The cost for the warranty Plan will be $89.99 per month approximately $3’s a day (less than a cup of
coffee and a donut).

Your coverage also comes standard with 30 day waiting period before you may file a claim as
well as a $75 service fee that is like a deductible, so when something breaks in your home, we
cover most of the cost up to the limits of the policy. (Just like health insurance policies) For
example If you’re A/C system breaks down or needs to be replaced at a cost of $2800.00, all
you will have to pay is the service fee of $75. This policy will cover all the parts, labor, and taxes.

You will receive all your information in the next 2-3 days please be on the look out and
welcome to Home Life Shield have a great day/night.

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