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Transforms and Partial Environmental Sciences

Professional English - Differential Equations and Sustainability -
Professional English - II - HS3252 - MA3351 GE3451
I - HS3152
Engineering Mechanics Applied Hydraulics
Statistics and Engineering - CE3401
Matrices and Calculus - ME3351
Numerical Methods -

4th Semester
3rd Semester
- MA3151
1st Semester

2nd Semester

MA3251
Fluid Mechanics - Strength of Materials
Engineering Physics - CE3301 - CE3402
Engineering Graphics -
PH3151
GE3251
Construction Materials Concrete Technology -
and Technology - CE3403
Engineering Chemistry CE3302
- CY3151 Physics For Civil
Engineering - PH3201 Water Supply and Soil Mechanics -
Wastewater CE3404
Problem Solving and Engineering - CE3303
Python Programming - Basic Electrical and
GE3151 Electronics & Surveying and Levelling Highway and Railway
Instrumentation - CE3351 Engineering - CE3405
Engineering - BE3252

Estimation Costing and

Design of Reinforced Design of Steel Valuation Engineering
Concrete Structural Structural Elements - - CE3701
Elements - CE3501 CE3601
Hydrology and
Structural Analysis I - Structural Analysis II Irrigation Engineering
5th Semester

CE3502 - CE3602 - CE3702

6th Semester

8th Semester
7th Semester

Human Values and

Foundation Engineering Engineering Geology Ethics - GE3791
- CE3503 - AG3601 Project Work /
Intership
Total Quality
Elective 1 Open Elective-1 Management - GE3752

Elective 2 Elective-4
Open Elective 2

Elective-5
Elective 3 Open Elective 3
Elective-6
Open Elective 4
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UNIT-V

PART-A

1. Give the ISO 9000 Series of Standards? (NOV/DEC 2016)

i. ISO 9000, “Quality Management and Quality Assurance Standards Guidelines for
Selection and Use”.
ii. ISO 9001, “Quality Systems – Model for Quality Assurance in Design,
Development, Production, Installation & Servicing”.
iii. ISO 9002, “Quality Systems – “Model for Quality Assurance in Production,
Installation & Servicing”. iv. ISO 9003, “Quality Systems – “Model for Quality
Assurance in Final Inspection and Test”.
v. ISO 9004-1, “Quality Management and Quality System Elements – Guidelines”.
2. What is the need for ISO 9000? (MAY 2010)
ISO 9000 is needed to unify the quality terms and definitions used by industrialized nations

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and use terms to demonstrate a supplier’s capability of controlling its processes.
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3. Give some other quality systems? The quality systems are i. QS-9000
i. QS-9000
ii. TE-9000 iii. AS9000
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4. Enumerate the steps necessary to implement the Quality Management System? The steps
necessary to implement the Quality Management System are i. Senior management commitment
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ii. Appoint the management representative iii. Awareness

iv. Appoint an implementation
team v. Training vi. Time schedule
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vii. Select element owners viii.

Review the present system ix.
Write the documents
x. Install the new system
xi. Internal audit xii. Management review xiii. Pre
assessment xiv. Registration.

5. What are the three sections of QS-9000?

The three sections of QS-9000 are
i. Common requirements, which include the exact text of ISO 9001 and the addition
of automotive/heavy trucking requirements. ii. Additional requirements covering
production part approval process, continuous improvement and manufacturing
capabilities.
iii. Customer-specific requirements.

6. Give the objectives of the internal audit? (May 2011)

The objectives of the internal audit
a) Initiate corrective action activities in response to deficiencies.

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b) Follow up on noncompliance items of previous audits.

c) Provide continued improvement in the system through feedback to management.
d) Cause the auditee to think about the process, thereby creating possible improvements.

7. What are the requirements of ISO 14001? The requirements of ISO 14001 are
i. General requirements
ii. Environmental policy
iii. Planning iv. Implementation and operation
v. Checking and corrective action
vi. Management review

8. What are the benefits of ISO 14000? (May 2012) The benefits of ISO 14000 are a. Global
i. Facilitate trade and remove trade barriers ii. Improve environmental performance of
planet earth iii. Build consensus that there is a need for environment management
and a common terminology for EMS. b. Organizational
9. What are the four elements for the checking & corrective action of ISO 14001?

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a) Monitoring and measuring
b) Non-conformance and corrective and preventative action
c) Records
d) EMS audit
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10. What are the seven elements for the implementation & operations of ISO 14001?
a) Structure and responsibility
b) Training, awareness and competency
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c) Communication
d) EMS documentation
e) Documentation control
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f) Operational control
g) Emergency preparedness and response

11. What are the four elements for the planning of ISO 14001?
a) Environmental aspects
b) Legal and other requirements
c) Objectives and targets
d) Environmental Management Programs

12. Give the types of Organizational Evaluation Standards?

i. Environmental Management System ii. Environmental Auditing
iii. Environmental Performance Evaluation

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13. Give the types of Product Evaluation Standards?

i. Environmental Aspects in Product Standards ii. Environmental Labelling
iii. Life-Cycle Assessment

14. Define Quality Audits?

Quality Audits examine the elements of a quality management system in order to evaluate how well
these elements comply with quality system requirements.

15. Give the usage of an effective recognition and reward system?

• Serves as a continual reminder that the organization regards quality and productivity as
important.
• Offers the organization a visible technique to thank high achievers for outstanding
performance.
• Provides employees a specific goal to work toward. It motivates them to improve the process.
• Boosts morale in the work environment by creating a healthy sense of competition among

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individuals and teams seeking recognition.

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16. What are the typical measurements frequently asked by managers and teams?
• Human Resource
• Customers
• Production
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• Research & Development

• Suppliers
• Marketing/Sales Administration
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17. Explain the ISO/QS 9000 elements?

i. Management
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responsibility ii.The
Quality system
ii. Contract
review
iv. Design control
v.Document and data control
vi. Purchasing
vii. Control of customer-
supplied product
viii. Product identification and
traceability
ix. Process control
x. Inspection and testing xi. Control of
inspection, measuring and test equipment
xii.Inspection and test status

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18. What are the benefits of ISO? Fewer on-site audit by customers.
• Increased market share.
• Improved quality, both internally and externally.
• Improve product and service quality levels from suppliers.
• Greater awareness of quality by employees.
• A documented formal system. Reduced operating costs.

19. Give the ISO 9001 requirements?

• Scope
• Normative Reference
• Terms and Definitions
• Quality Management System
• Management Responsibility
• Resource Management Product Realizatio20

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20. What are the methods of actual audit?
i. Examination of
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documents ii. Observation of
activities iii. Interviews
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21. What are organization standards and product standards (MAY/JUNE 2013)
A standard is a document. It is a set of rules that control how people develop and manage materials,
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products, services, technologies, processes, and systems. ISO's standards are agreements. ISO refers
to them as agreements because its members must agree on content and give formal approval before
they are published.ISO standards are developed by technical committees. Members of these
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technical committees come from any countries. Therefore, ISO standards tend to have very
broad support.

22. What is the concept of environmental management system (MAY/JUNE 2013)

A management system is the framework of processes and procedures used to ensure that an
organization can fulfill all tasks required to achieve its objectives Examples of management
system standards include:
• ISO 9001 Quality Management,
• ISO 14001 Environmental Management,
• ILO-OSH Occupational Safety & Health Management Systems, ISO/IEC 27001
Information Security Management, SA8000 Social Accountability.

23. Why is a quality system required (MAY/JUNE 2014)

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Quality system is required because every organization, both management and the general workforce
tend to resist change, whether it be in systems, culture or environment. That is natural – people are
usually happy to continue with what they have always done. The change brought about by the
introduction of a quality management system (QMS) – particularly in service industries – is no
exception.

24. What are the objectives of ISO 9000 Standards (MAY/JUNE 2014), (NOV/DEC 2013)
• Achieve, maintain, and improve product quality
• Improve quality of operations to continually meet customers’ and stakeholders’ needs
• Provide confidence to management, employees, customers, and stakeholders that quality
requirements are fulfilled

25. What is internal quality audit and external quality audit (NOV/DEC 2013) Internal
quality Audit:
Internal auditing is an independent, objective assurance and consulting activity designed to add value
and improve an organization’s operations. It helps an organization accomplish its objectives by

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bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk
management, control and governance processes."
External quality Audit: CO
External Quality Audit looks at the experience of countries where external quality audits have been
established by governments, and provides analyses of their effectiveness in improving quality
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assurance in universities and other higher education institutions.

26. Compare QS 9000 with TS 16949 quality system. (Apr/May 2015)

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• Both QS-9000 and ISO/TS 16949:1999 require a documented process for measuring customer
satisfaction. This includes the documentation of trends and the comparison of benchmark
data.
• QS-9000 makes no reference to employee motivation whilst TS 16949:1999 requires that
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companies develop a process for the measurement of employee satisfaction.

27. List the various clauses of ISO 9000-2000 standard. (Apr/May 2015)
ISO 9001:2000 doesn't actually have a clause named "Continual Improvement," which is curious
because references to that concept are everywhere. Many of the elements supporting the continual
improvement cycle were already required in previous editions of the standard. But now there is a
new, stronger linkage between these elements, and there are several completely new requirements.
Identifying the requirements that pertain to continual improvement is not a precise science. The
following requirements are all new.
28. What are the elements of QMS? (NOV/DEC 2016)
• Quality policy.
• Quality objectives.

• Quality manual.
• Organizational structure and responsibilities.

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• Data Management.
• Processes - including purchasing.
• Product quality leading to Customer satisfaction.
• Continuous improvement including corrective and preventive action.

29. What are the differences between ISO 9000:2000 and QS 9000? (NOV/DEC 2016)

ISO9000 (actually ISO 9000-1:1994) is the first in a SERIES of standards about

quality management for an enterprise. It covers basic concepts, such as the difference between
quality ASSURANCE and quality MANAGEMENT, and describes how to use the remaining
standards in the series QS9000 (actually QS-9000 third edition) is a sector-specific standard
developed by the automobile and truck manufacturers for their suppliers. It takes ISO 9001:1994 as
the base and adds additional requirements for the automotive industry.

PART-B

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1. Explain about the philosophy and the requirements of ISO 9000:2000 (APRIL/MAY 2008) (R)
2. i. Discuss about the documentation process in ISO 9000:2000 system. (U) ii. Explain about the
auditing process and role of external agencies (APRIL/MAY 2008) (R) 3. Remember the
different types of quality audits available in practice and explain when each has to
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be carried out? (APRIL/MAY 2009) (R)

4.i.Explain the requirements of Environmental Management Systems.(R) ii Discuss the

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benefits of environmental management systems.(8) (APRIL/MAY 2009) (U)

5i.Explain the benefits of EMS.(R) ii Discuss quality
auditing in detail. (NOV/DEC 2011) (U)
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6 Discuss the implementation of TQM with a case study from the manufacturing industry.
(NOV/DEC 2011) (U)
7. i Discuss the need for standardization procedures for quality assurance. Explain the
requirements of ISO system of documentation. (U)
ii. Explain the term quality cost (APRIL/MAY 2012) (R)

8. i Differentiate between external and internal audits on quality.(U) ii. Differentiate between
ISO 9000 and QS 14000.List the benefits that a firm would enjoy by implementing these
series of quality documentation procedures. (An) (APRIL/MAY 2012)
9 i Discuss the elements of ISO 9000:2000 quality system (U) ii What are
the gains realized by a company with the TQM implementation.
(NOV/DEC 2012) (R)
10. What methodology would you suggest to implement TQM in an automobile manufacturing?
Company? (NOV/DEC 2012) (R)
11.i. Explain the major clauses of QS 9000 standards. (Apr/May 2016) (R)

ii. Discuss the benefits of ISO 9000 certification. (MAY/JUNE 2013) (R)

12. Remember and explain the elements of ISO 9000 quality system. (MAY/JUNE 2013)

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13.(i) Discuss any 4 benefits reported by organizations after creating quality system. (U)

(ii)What is the role of senior management commitment in the implementation of quality systems?
(MAY/JUNE 2014) (R)
14. (i) Discuss 3 categories of organizational evaluation standards. (MAY/JUNE 2014) (U)
(ii)Discuss any 4 requirements of environmental policy (MAY/JUNE 2014) (U)

15. What are the various elements of ISO 9000:2000 Quality system (NOV/DEC 2013) (R)
16. (i) What is Quality System 9000?State its significance (R)
(ii) What are the benefits of ISO: 14000 Certificate (NOV/DEC 2013) (R)

17. i) What are the need for documentation in quality management system? (R) ii) Write a brief note
on quality auditing in QMS. (R) iii) Discuss the various elements of QMS. (Apr/May 2015) (U)
18. Explain the features of ISO 14000 and procedure to obtain ISO 14000 certification.
(Apr/May 2015) (NOV/DEC 2016) (R)

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19. What are the types of auditing ISO-2006 quality system? (Apr/May 2016) (R)

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CO
CE
RA
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 Click on Subject/Paper under Semester to enter.
Transforms and Partial Environmental Sciences
Professional English - Differential Equations and Sustainability -
Professional English - II - HS3252 - MA3351 GE3451
I - HS3152
Engineering Mechanics Applied Hydraulics
Statistics and Engineering - CE3401
Matrices and Calculus - ME3351
Numerical Methods -

4th Semester
3rd Semester
- MA3151
1st Semester

2nd Semester

MA3251
Fluid Mechanics - Strength of Materials
Engineering Physics - CE3301 - CE3402
Engineering Graphics -
PH3151
GE3251
Construction Materials Concrete Technology -
and Technology - CE3403
Engineering Chemistry CE3302
- CY3151 Physics For Civil
Engineering - PH3201 Water Supply and Soil Mechanics -
Wastewater CE3404
Problem Solving and Engineering - CE3303
Python Programming - Basic Electrical and
GE3151 Electronics & Surveying and Levelling Highway and Railway
Instrumentation - CE3351 Engineering - CE3405
Engineering - BE3252

Estimation Costing and

Design of Reinforced Design of Steel Valuation Engineering
Concrete Structural Structural Elements - - CE3701
Elements - CE3501 CE3601
Hydrology and
Structural Analysis I - Structural Analysis II Irrigation Engineering
5th Semester

CE3502 - CE3602 - CE3702

6th Semester

8th Semester
7th Semester

Human Values and

Foundation Engineering Engineering Geology Ethics - GE3791
- CE3503 - AG3601 Project Work /
Intership
Total Quality
Elective 1 Open Elective-1 Management - GE3752

Elective 2 Elective-4
Open Elective 2

Elective-5
Elective 3 Open Elective 3
Elective-6
Open Elective 4