QUIZ 1 (CHAPTER 5-6)

Which training method exposes managers to different Voluntary separation is often addressed by...
functions of the organization? a) Offering additional monetary rewards
a) Coaching b) Determining and correcting organizational
b) Position rotation defects
c) Management by objectives c) Filing legal actions against the employee
d) Sensitivity training d) Increasing work standards

Which method identifies variables that affect past A transfer is often used to...
conditions to predict future needs? a) Reward exceptional performance
a) Monitoring methods b) Provide growth opportunities or resolve
b) Explanatory models performance issues
c) Simulation c) Penalize an employee for poor behavior
d) Forecasting d) Permanently terminate underperforming
employees
What is the primary purpose of performance appraisal?
a) To assign more responsibilities to employees Which of the following is a source for recruiting entry-
b) To evaluate and improve employee performance level personnel?
c) To implement company policies a) Competitors
d) To develop new products and services b) Recruitment firms
c) Schools
Which activity involves asking relevant questions to the d) Current employees
candidate?
a) Testing What is the role of monitoring methods in human
b) Interview resource planning?
c) Orientation a) To calculate inventory levels
d) Evaluation b) To provide early warning signals of changes
c) To improve employee training programs
What action might be taken after identifying training d) To evaluate marketing strategies
needs for an underperforming employee?
What is the purpose of recruitment in staffing?
a) Termination a) To reduce labor turnover
b) Sensitivity training b) To attract qualified persons for vacant positions
c) Transfer to another job c) To analyze the financial budget
d) Training and development programs d) To evaluate marketing performance

The work standards method is best suited for... Which step follows recruitment in the staffing process?
a) Induction and orientation
a) Evaluating managerial employees b) Training and development
b) Appraising nonmanagerial employees c) Selection
c) Determining employee potential for promotion d) Performance appraisal
d) Comparing performance across departments
What is a key focus of sensitivity training for managers?
Which method combines classroom instruction and on- Learning company history
the-job training for nonmanagers? a) Developing awareness of personal and others'
behavioral patterns
a) Vestibule school b) Improving technical skills
b) Apprenticeship program c) Rotating roles across departments
c) Special courses
d) On-the-job training What does an aptitude test measure?
a) Personality traits
Behavior modeling as a training method is designed to... b) Physical health
c) Potential ability to learn
a) Enhance technical knowledge d) Current job knowledge
b) Improve decision-making skills
c) Encourage imitation of effective behaviors Which of the following is an internal recruitment source?
d) Teach organizational policies a) Schools
 b) Competitors a) Recruitment
c) Current employees b) Product marketing
d) Newspaper advertisements c) Induction and orientation
Which method involves being evaluated by persons d) Performance appraisal
other than the immediate superior?
a) Essay method
b) Assessment center method
c) Checklist method
d) Ranking method Programming in human resource planning involves...
a) Evaluating job performance
What is the main focus of the rating scale method in b) Translating forecasts into personnel objectives
performance appraisal? c) Advertising for new hires
a) Writing detailed descriptions of employee d) Determining employee benefits
behavior
b) Measuring traits or characteristics on a scale Demotion is typically implemented as...
c) Ranking employees by performance level a) A permanent reassignment
d) Observing behavior in critical incidents b) A reward for exceptional work
c) A punishment or temporary measure
The understudy method is intended to... d) A training strategy for low-level employees
a) Provide opportunities to rotate between
departments Which appraisal method involves writing down specific
b) Train a manager as assistant to take over a incidents of success or failure?
higher-level position a) Ranking method
c) Evaluate performance using critical incidents b) Critical-incident method
d) Improve interpersonal skills through role-playing c) Rating scale method
d) Essay method
What is the main focus of induction?
a) Introducing employees to co-workers Transactional analysis helps managers improve...
b) Explaining company history, duties, and a) Knowledge of specific tasks
responsibilities b) Organizational skills
c) Evaluating an employee’s initial performance c) Interpersonal communication
d) Conducting sensitivity training d) Time management

What is the primary goal of staffing? Which training method is used to improve decision-
a) To focus on marketing strategies making skills in managers?
b) To reduce labor costs a) Role-playing
c) To determine the financial needs of the b) In-basket training
organization c) Sensitivity training
d) To match people with jobs to achieve d) Understudy
organizational objectives
What is the main purpose of selection in staffing?
Which recruitment source is most suitable for a) To filter the largest number of applicants
managerial positions? b) To identify the most qualified individuals for a
a) Newspaper advertisements job
b) Schools c) To create a larger pool of candidates
c) Recruitment firms d) To improve training processes
d) Referrals from employees
What is the purpose of a personality test?
The management by objectives method focuses on... a) To measure physical health
a) Ranking employees based on their productivity b) To evaluate dominant traits like sociability
b) Setting and evaluating specific goals c) To assess job-specific skills
collaboratively d) To determine job interest
c) Writing essays about employee performance
d) Evaluating employees based on a checklist What document provides information about an
applicant's background?
Which of the following is NOT part of the staffing a) Reference letter
process? b) Application blank
 c) Job posting QUIZ 2 (CHAPTER 7-8)
d) Training certificate
Self-managed teams are also known as:
Which is a reliable source of qualified but underutilized
personnel? a) Quality control circles.
a) Recruitment firms b) Task-oriented teams.
b) Competitors c) Autonomous work groups.
c) Schools d) Routine operational teams.
d) Referrals
A performance test is designed to measure... What orientation focuses on employees’ personal needs
a) Personality traits and intrinsic importance?
b) Current knowledge of a subject *
c) Physical fitness a) Employee orientation.
d) Leadership qualities b) Task orientation.
c) Negative leadership.
During orientation, what is the purpose of pairing the d) Conceptual orientation.
new employee with an experienced one?
a) To monitor the new employee’s output Involving employees in setting goals and solving
b) To assist with the "socialization process" problems is an example of:
c) To provide immediate on-the-job training *
d) To evaluate the effectiveness of training a) Motivation through job design.
programs b) Motivation through employee participation.
c) Motivation through rewards.
What are the three activities in human resource d) Motivation through job enrichment.
planning?
a) Forecasting, programming, evaluation and In Expectancy Theory, what does 'valence' refer to?
control *
b) Recruitment, selection, testing a) The likelihood of achieving a goal.
c) Budgeting, marketing, promotion b) The value an individual places on an expected
d) Training, performance appraisal, separation reward.
c) The process of setting measurable goals.
Management games as a training tool are primarily used d) The feedback provided during performance
to... reviews.
a) Teach technical skills
b) Simulate decision-making in complex situations Which stage of motivation involves maintaining effort
c) Improve interpersonal skills over time?
d) Measure productivity *
a) Activating.
What method uses historical data to forecast future b) Directing.
human resource needs? c) Sustaining.
a) Monitoring methods d) Evaluating.
b) Time series methods
c) Explanatory models Why is analytical ability important for leaders?
d) Sampling techniques *
a) It helps identify and address challenges that
Physical examinations are primarily conducted to... hinder task completion.
a) Assess the mental health of applicants b) It enhances the emotional connection with
b) Ensure the applicant's health meets job employees.
requirements c) It fosters creativity in problem-solving.
c) Test the applicant's knowledge of the job d) It ensures compliance with organizational rules.
d) Determine interest in the position
What does Herzberg's Two-Factor Theory categorize as
dissatisfiers?
*
a) Motivation factors like achievement and
recognition.
b) Hygiene factors like company policy and salary.
 c) Intrinsic rewards for employees. c) Making jobs more interesting, challenging, and
d) Social needs of employees. rewarding.
d) Providing realistic job previews.
In Maslow's hierarchy, which need follows after security
needs are met? What is the primary focus of motivation as a process?
* *
a) Esteem needs. a) Activating, sustaining, and directing behavior
b) Physiological needs. towards a goal.
c) Self-actualization needs. b) Providing rewards for performance.
d) Social needs. c) Eliminating dissatisfaction in the workplace.
d) Fostering teamwork among employees.
Which of the following is NOT a factor influencing
motivation? A leader admired and followed because others wish to
* be associated with them possesses what type of power?
a) Willingness to do a job. *
b) Self-confidence in carrying out a task. a) Legitimate power.
c) Personal preferences for working hours. b) Referent power.
d) Needs satisfaction. c) Expert power.
d) Reward power.
Which trait is most associated with a willingness to
accept responsibility? When a leader encourages subordinates to share in
* decision-making, what style is being used?
a) Analytical ability. *
b) Personal drive. a) Autocratic leadership.
c) Flexibility. b) Participative leadership.
d) Creativity. c) Negative leadership.
d) Task-oriented leadership.
What is job rotation primarily used for?
* What type of power does a manager possess because of
a) Increasing financial rewards. their position in the hierarchy?
b) Providing honest explanations of job roles. *
c) Reducing dissatisfaction from repetitive tasks. a) Expert power.
d) Combining specialized tasks into a single job. b) Reward power.
c) Legitimate power.
Who typically assumes the role of a leader in an d) Referent power.
organization?
*
a) Only the CEO.
b) Any person or group managing others.
c) External consultants. Why is the desire to lead critical for leadership?
d) Team members without responsibilities. *
a) It ensures compliance with organizational rules.
b) It determines whether a qualified person will
assume leadership roles.
How is leadership defined in the context of c) It simplifies task assignments.
management? d) It guarantees team efficiency.
*
1 point What is coercive power based on?
A process of controlling others to meet deadlines. *
Influencing and supporting others to achieve objectives. a) Providing guidance and expertise.
Developing policies and procedures for organizational b) Giving rewards for compliance.
goals. c) Using threats or punishment to enforce
Enforcing compliance with organizational policies. compliance.
What is the primary objective of job enrichment? d) Being admired by others.
*
a) Combining multiple tasks into a single job. Which of the following involves changing the job rather
b) Limiting exposure to repetitive tasks. than the person?
*
a) Job rotation. What type of skill involves seeing how parts fit together
b) Realistic job previews. to form a whole?
c) Limited exposure. *
d) Job enlargement.
a) Conceptual skills.
Financial security is an example of which type of need in b) Human skills.
Maslow’s hierarchy? c) Technical skills.
* d) Analytical skills.
a) Physiological needs.
b) Esteem needs. A charismatic leader most likely has what effect on
c) Security needs. followers?
d) Social needs.
a) They comply out of fear.
Which trait describes a leader’s ability to combine b) They follow due to personal admiration.
experience, data, and preconditions to create innovative c) They resist due to strict demands.
solutions? d) They perform tasks mechanically.
*
a) Charisma. What is a key element of personal drive in leadership?
b) Creativity.
c) Flexibility. a) Avoiding risks.
d) Analytical ability. b) Accepting responsibility.
c) Following set procedures strictly.
Which of the following needs involves realizing one’s full d) Delegating all tasks.
potential?
Which theory of motivation is based on a hierarchy of
a) Esteem needs. needs?
b) Social needs.
c) Self-actualization needs. a) Goal-setting theory.
d) Security needs. b) Expectancy theory.
c) Herzberg's two-factor theory.
d) Maslow's needs hierarchy theory.
Which power comes from specialized knowledge or
skills? Which type of reward is self-granted and internally
* experienced?
1 point
Coercive power. a) Extrinsic rewards.
Expert power. b) Financial bonuses.
Reward power. c) Intrinsic rewards.
Legitimate power. d) Promotions.

Which leadership style relies on making decisions What is a key feature of Herzberg’s satisfiers?
without consulting subordinates?
* a) They address hygiene factors like salary.
a) Participative leadership. b) They prevent dissatisfaction in the workplace.
b) Free-rein leadership. c) They are internal motivators like recognition and
c) Autocratic leadership. achievement.
d) Employee-oriented leadership. d) They include basic necessities like job security.

What does leading as a management function primarily Which skill is essential for dealing with people inside and
involve? outside the organization?
*
a) Supervising organizational tasks. a) Conceptual skills.
b) Influencing others to engage in work behaviors b) Technical skills.
necessary for organizational goals. c) Human skills.
c) Managing financial resources efficiently. d) Decision-making skills.
d) Ensuring compliance with policies.
What type of skill involves understanding work
processes, activities, and technology?

a) Technical skills.
b) Human skills.
c) Conceptual skills.
d) Communication skills.

What factor of motivation is associated with a person’s

belief in their ability to perform a task?

a) Needs satisfaction.
b) Self-confidence.
c) Goal setting.
d) External rewards.

Which base of power involves the ability to give material

or psychic rewards?

a) Coercive power.
b) Legitimate power.
c) Reward power.
d) Referent power.

Which component of Goal Setting Theory ensures goals

are challenging yet achievable?

a) Goal content.
b) Goal commitment.
c) Work behavior.
d) Feedback aspects.

What is a key goal of quality control circles (QCC)?

a) Increasing productivity and quality of output.

b) Promoting workplace social activities.
c) Establishing strict management control.
d) Reducing employee participation in decision-
making.

What does flexibility as a leadership trait entail?

a) Using one consistent method for task

completion.
b) Allowing different methods as long as outputs
are achieved.
c) Avoiding changes in plans and policies.
d) Sticking to traditional practices