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Information Technology

Integreon Managed Solutions, Inc. is seeking a Technical Support Analyst to provide level 1 support and act as the main contact for employee computer inquiries. The role involves maintaining service desk standards, managing ticketing systems, and staying updated on technology advancements. Candidates should possess an MBA in IT and will join a dynamic team in a flexible work environment.

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nikitaoddoffice
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23 views2 pages

Information Technology

Integreon Managed Solutions, Inc. is seeking a Technical Support Analyst to provide level 1 support and act as the main contact for employee computer inquiries. The role involves maintaining service desk standards, managing ticketing systems, and staying updated on technology advancements. Candidates should possess an MBA in IT and will join a dynamic team in a flexible work environment.

Uploaded by

nikitaoddoffice
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Information Technology (I.

T)
Position: Technical Support Analyst

Organisation: Integreon Managed Solutions, Inc.

Who we are:

Integreon is a trusted, global provider of award-winning legal, document, business and research
support solutions to leading law firms, legal departments, financial institutions and professional
services firms. We apply a highly trained, experienced staff of 2,400 associates globally to a wide
range of problems that require scale and expertise, enabling clients to become more operationally
efficient by streamlining operations, maximizing investment and improving the quality of work they
provide their end clients. With delivery centers on four continents, Integreon offers multi-lingual,
around-the-clock support, as well as, onshore, offshore and onsite delivery of our award-winning
services.

Successful Profile:

• Responsible to act as the key contact person for employees regarding any computer questions or
applications.

• Responsible for providing level1 or desk side support.

• Maintain Service Desk SLAs and quality standards established by Global Integreon.

• Create and update all tickets in our ticket tracking system, prioritize tickets based on severity and
workload as well as manage all deadlines.

• Responsible for installing, testing, updating, maintaining or repairing computer software, hardware
and other systems as required for Integreon products.

• Responsible for developing and maintaining computer information resources.

• Responsible for staying current with advances in technology, new software applications and new
hardware in order to serve as an advisor to other employees.

• Responsible for on-time delivery of metrics and reporting, including SRRs for all Service Desk
related issues.

• Responsible for other miscellaneous duties as assigned.

You can look forward to:

Being part of a passionate and dynamic team


Come on board with the fastest growing service company

Flexible and employee friendly organization

Qualification:

MBA (IT)

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