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Peer-Graded Assignment - Final Assignment

The document outlines a peer-graded final assignment for a course, requiring students to resolve three service tickets using a Microsoft Windows Servers system. Each ticket consists of specific tasks that involve uninstalling updates, clearing browser data, and configuring firewall settings, with the requirement to take screenshots as proof of completion. The assignment is designed to be completed in approximately 60 minutes and includes contributions from multiple authors.

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479 views2 pages

Peer-Graded Assignment - Final Assignment

The document outlines a peer-graded final assignment for a course, requiring students to resolve three service tickets using a Microsoft Windows Servers system. Each ticket consists of specific tasks that involve uninstalling updates, clearing browser data, and configuring firewall settings, with the requirement to take screenshots as proof of completion. The assignment is designed to be completed in approximately 60 minutes and includes contributions from multiple authors.

Uploaded by

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Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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1/8/25, 9:30 AM about:blank

Peer-Graded Assignment – Final Assignment

Estimated time needed: 60 minutes

Congratulations! You have now completed all the modules of this course.

This week, you will complete the final assignment graded by your peers. During this final project, you
will use a Microsoft Windows Servers system to resolve three service tickets.

This project is divided into three different assignment scenarios. Each scenario has one or more tasks in it.
You will have to complete all 6 tasks across the three scenarios and take screenshots as per instructions.

In the peer review section of this project, you will upload screenshots of your work in JPEG or PNG
format to show the completion of the tasks.

Assignment Scenario - Ticket 1


You are a service desk employee for XYZ Corporation. You have received a ticket indicating that a recent
update caused a conflict with an existing application. You are working on a fix for this problem, but in the
meantime, you must undo the most recent update and temporarily pause automatic updates.

Task 1:
Uninstall the most recent security updates for Microsoft Windows.
Take a screenshot showing that a recent update is uninstalled, and that Windows is attempting to
restart the computer to apply these changes.

Task 2:
Temporarily pause automatic updates.
Take a screenshot showing that updates have been temporarily paused on your device for up to 35
days.

Assignment Scenario - Ticket 2


A user is unable to access the most current version of a website. The issue may be related to the browser
cache. Clear Chrome browsing data without losing the passwords and other sign-in data.

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Task 3:
Clear Chrome browsing history, cookies, site data, cached images, and files without losing the
passwords and other sign-in data.

Take a screenshot showing that you selected the appropriate checkboxes to clear the browsing
history, cookies, other site data, cached images, and files. Your screenshot should show that you did
not select the checkboxes to clear passwords and other sign-in data.

Assignment Scenario - Ticket 3


Because of personalized security controls, a user has requested only to permit the Chrome browser access
to the internet. To accomplish this task, you will ensure that the workstation enables Windows Defender
Firewall, and that Google Chrome can communicate through the firewall. You will also ensure that
Firefox is blocked.

Task 4:
Enable Windows Firewall.
Take a screenshot showing that Windows Firewall is enabled.

Task 5:
Verify that Google Chrome is allowed to communicate through Windows Defender Firewall.
Take a screenshot showing that Google Chrome is allowed to communicate through Windows
Firewall.

Task 6:
Block Firefox from communicating through Windows Defender Firewall.
Take a screenshot showing that Firefox cannot communicate through Windows Firewall.

Author:
Dee Dee Collette

Other Contributor(s)
Lavanya T S

Copyright (c) 2023 IBM Corporation. All rights reserved.

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