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MAGIC y
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MOMENTS
IN V
■:
PHILADELPHIA .

M
!m< 'H '
 II Officer and Direcbfi
Founder
Dr. Ralpt^ C. Smedley(1878-1966)

Officers, Toastmasters lnterr>atiorK>l

President
effectively as anyone if 1 was willing to William O Miller, DTM
12101 Hunters Lane, Rockville, MD 20852
work at it."
Clancy is a perfect model for the 1982-83 Senior Vice-President
Presidential theme: Toastmasters... Learning Eddie V Dunn, DTM
3106 7th St.. North Fargo, ND 58102
and Growing Through Participation. Some people
join a club and sit back and wait for some Second Vice-Resident
thing good to happen to them. But not John S. Latin. DTM
1010 Calie Ortega, San Dimas, CA 91773
Clancy. He accepted his Toastmasters club
for what it was — an opportunity to build Third Vice-President
Heien M. Blanchard. DTM
himself into something new,an opportunity
430 San Antonio Avenue.*2.San Diego. CA 92106
to develop latent talents and have a fuller
life. Post President
William D. Hamilton, DTM
Through active participation, he grew Artificial Limb & Brace Center.
and grew. He used his newfound skills to 2323 N. 7th St., Phoenix. AZ 85006

confront new challenges. He won four

Executive Director
district speech contests and placed second in Terrence J. McConn
the finals at the International Convention. Toastmasters International, P.O. Box 10400.
Santa Ana, CA 92711
After so much success, many would say.
Well, 1 am doing well enough now, why Secretary-Treasurer
Donald E. Smith
work to go farther? But not this Toast- Toastmasters International, P.O. Box 10400,
master. He had acquired the vital skills of
Learning communication which he wanted so desper
ately. He had climbed his mountain. But he
Santa Ana. CA 92711

Directors
A Edward Bick. DTM

and Growing didn't stop. His participation did not

diminish; in fact, he demanded more of
635 N. Menlo. Sioux Falls, SD 57104

Scott A. Edwards. DTM

6304 Raleigh Avenue, Lubbock, TX 79414
himself. And he gave more to those in his
Through club and district. He reached the top as a
speaker, a teacher and a Toastmaster.
Don Ensch. DTM
410 Del Norte Rd.. Ojai, CA 93023
Tomas Esquivel, DTM
Clancy started with nothing but a goal.
Participation He asked no favors, only opportunity. His
Toastmasters club gave him that opportu
4435 Maple Avenue, La Mesa, CA 92041
Richard P. Flis, DTM
181 Kirk Drive, Thomhill, Ont., Canada L3T 3L7
Toastmasters who learn and grow are nity. In turn, he gave and gave, and he Albert H. Friedrich. DTM
active club members. The noted American gained and gained. I learned from observing 7406 Galdnis Drive, Annandale, VA 22003
psychologist, William James, said, "Our my friend, the late Clarence Enzler, that Ralph W. Joslin Jr., DTM
self-feeling in this world depends upon there is no limit to how high you can climb if 7810 E 77th St.. Tulsa, OK 74133

what we back ourselves to be." In Toast- you are committed to your objectives and Louis M. Kiriazis. DTM
masters we back ourselves by learning and goals and participate in your club with 1329 S. 61st Avenue, Cicero, IL 60650

growing through participation, and our rate enthusiasm. Lewis D. Mutty, DTM
129 Nimrod Drive, Concord. MA 01742
of progress and level of achievement is Yes,Clarence Enzler was a living example
John F. Noonon, DTM
linked directly to our level of participation. of my theme for 1982-83: Toastmasters... 2536 Derbyshire Way, North Vancouver, B.C.,
Each of us has seen Toastmasters so Learning and Growing Through Participation. Carxida V7H 1P8
committed to growth and self-improve It is my hope that when you joined your Edward W. Nygaard, DTM
ment that every club meeting is treated as Toastmasters club, you began an exciting, 4087 Jersey Avenue, North Crystal, MN 55427

an important event. Conversely, we have enjoyable and rewarding journey. Have you Marcia L. Peters. DTM
1092 Salnnon Drive, Roseville, CA 95678
seen a few members who are infrequent given it your best?
attendees,and when they attend they come Toastmasters is a self-help program Kenneth C. Rennie, DTM
1 Donald St.. Carlingford, N.S.W.. 2118 Australia
without preparation. Who gains? Obviously, where the reward is taken only by Sustained Tommy B. Richardson. DTM
the member who constantly strives through effort and determination. Participation 2704 Sleepy Hollow Drive, latayetie. IN 47904
preparation and participation benefits from guarantees success. It is your personal key Jim Smith. DTM
Toastmasters membership. to success. The members of your club are 4520 Pennyston Ave., Huber Heights. OH 45424
Shortly after I joined Toastmasters,I met anxious to help you through constructive M.S. Sutton, DTM
a member who I believe personified the yet friendly evaluations. They will encour 1313 Pinecrest Drive, Rock Hill, SC 29730

purpose and achievements of Toastmasters. age and inspire you. They will extend their
Clancy was a man who lived for 40 years
without communicative hope. In fact, he
hand in fellowship. But you must
participate.
Magazine 5bff Editor
stuttered so badly that it was almost impos Debbie Horn
sible for him to answer the telephone or
make a purchase in a store. That is, he Edttortol Assistant

couldn't until he joined Toastmasters and

participated in the program for several
Lo .YYI Michelle Cabral

Art Director

years. There were many times when I heard Judy Turk

Clancy say,"Toastmasters gave me a new William O. Miller, DTM

To Place Advertising. Contact:
life. It helped me realize that I could talk as International President Toastmasters International
Publications Department
2200 N. Grand Ave..P.O. Box 10400
Santa Ana,CA 92711
(714)542-6793

THE TOASTMASTER
 i Conlenb'
OCTOBER 1982
\ Vol. 48, No. 10

Pages

feobres
5 Get Hooked on Books For Success in Speaking
k by Thomas Montolbo, DTM
10 Lecdersiiip Magic
iLji
by Hope Tenhoeff
11 Exercises to Deveiop Managers
by Thomas A. Newburg
13 Polish Your Speech With Image Analysis!
by George Nelson
16 Magic Moments in Philadelphia
23 Make Faces and Speak Clearly
by Mark Bruce
t
25 How to Use Your Phone Better
by Leon Fletcher

Page 26

dCi parlmenb
4 Letters

29 Hall of Fame

31 Footnotes

cover
Top speakers, learning experiences,feiiowship and fun — Toastmasters'51st
Annual International Convention ottered ali ot these to the more than 1500
Toastmasters who attended the event this year in Philadeiphia. For tour days
Toastmasters heard great speakers and shared ideas with teilow Toastmasters
from around the world. They also saw the sights and experienced lite in the
birthplace ot America. Live — or relive — these magic moments tor yourseit in
the speciai convention report on page 16.

Published monthly to promote the Ideals and goals of Toastmasters International, an organization devoted to helping its members Improve their ability to express
themselves clearly and concisely, develop and strengthen their leadership and executive potential and achieve vyhatever self-development goals they may have
set for themselves. Toastmasters International Is a non-profit, educational organization of Toastmasters clubs throughout the world. The first Toastmasters club was
established by Dr. Ralph C.Smedley on October 22,1924. Toastmasters International was organized October 4,1930 and incorporated December 19.1932. This official
publication of Toastmasters International carries authorized notices and articles regarding the activities and Interests of the organization, but responsibility is not
assumed for the opinions of authors of other articles. Second class postage paid at Santa Ana,California,and additional mailing office. Copyright 1982 by Toastrrxasters
International, Inc. All rights reserved. The name "Toastmasters" and the Toastmasters emblem are registered trademarks of Toastmasters International, Inc. Marca
registrada en Mexico. PRINTED IN U.S.A. All correspondence relating to editorial content and non-rr»ember subscriptions should be addressed to THE TOASTMASTER
Magazine (ISSN 0040-8263), P.O. Box 10400. Santa Ana, California 92711. Phone (714) 542-6793. All other circulation correspondence should be addressed to
Membership and Club Records at the same address. Non-member price: $9.00 per year. Single copy: 759.

OCTOBER 1982
Letters'
Another Speech techniques of questioning. The only Locating Recordings
mention of Barbara Walters I found in
Publication the entire article was in this sentence: Of Famous Speeches
The July issue was terrific. Also in "Look at Johnny Carson, Dick Cavett, Regarding Michael Ditkoff's letter in
cluded in this issue was an article, Barbara Walters and Phil Donahue, who the July issue requesting that reprints of
"Newsletters for Speakers," that de is the absolute master of the technique." famous speeches appear in the magazine,
scribed nine newsletters on professional Wait a minute! What about Barbara? I suggest that he and other Toastmasters
speaking. I was surprised that you omit Maybe Phil Donahue's picture should visit their city library.
ted a very important speech publication. have appeared on the cover! Or maybe The better libraries have records of
Vital Speeches of the Day.It is published your magazine should not have resorted great speeches,either recorded by actors
24 times annually and prides itself in to the old "bait and switch" technique. or the original speaker.
being"the best thought of the best minds It is a shame a magazine for profes The recordings capture the speeches'
on current national questions." Each sionals has to resort to such unprofes full flavor and effectiveness much more
issue contains about eight recent sional techniques to attract readers. You than the reading does.
speeches by politicians, university pro not only owe your readers an apology, I have found this method immensely
fessors, and industrial and government Barbara Walters deserves one, too! helpful in studying the masters.
executives. jean Lawyer Jeff Young, ATM
For subscription information, write Heyworth, Illinois Los Angeles, California
to: City News Publishing Co., Box 606,
Southold, NY 11971. Jeff Young was the winner of the 1980 Inter
national Speech Contest and placed second in the
joy Erdman The Shortest Distance 1979 International Speech Contest. —Ed.
Oxnard, Califorttw
Between Points
You have no doubt received a multi Offering Help to
Poor Judgment? tude of letters on this subject, and here Those Who Need It
is another. The shortest surface distance
I am writing about the cover of the In one of her recent advice columns,
in the sample problem described by
June issue. The article on the use of Ann Landers published a letter from a
questions to communicate clearly and Wendy Craig in her article in the June
issue is 34.176 feet, not 42 feet or 40 woman whose husband had just been
effectively is good. The author, Foster promoted. His new job required him to
feet.
Davidoff, has contributed to improved give speeches before groups,chair meet
dialogue. Peter L. Cooper
ings, and interview salesmen and pros
However,I object to the use of Barbara Boston, Massachusetts
pective new employees. She wrote that
Walters as an example for Toastmasters her husband was scared to death to speak
or others who are interested in improv before groups. Ms. Landers advised the
ing their communication skills. She may My initial reading of Wendy Craig's
otherwise fine article in the June issue
husband to hire a speech teacher, enroll
be very good at interrogating and inter in a class at a high school or college or
viewing, but her poor enunciation dis left me suspect of the accuracy of her
answer to the room problem. buy a book to help improve his speaking
qualifies her as a high-quality speaker. skills.
The attention given her in the cover and Allowing that many other readers
How ridiculous! The solution to the
the headline picture for the article far who are familiar with the Pythagorean
theorem would also write in suggesting man's problem is waiting for him all
exceeds that which our organization over the country, even the world —
should pay to anyone with such an im the more accurate conventional answer
Toastmasters.
portant gap in basic speaking skills. of 37.336 feet, I prepared a sketch to
I have written at least three times to
illustrate the problem and solution for
/. Rodger Adams my children. It was only then that I was Ms. Landers about our organization,
Champaign, Illinois able to "break out of traditional, tried-
hoping to help the man and get our
and-true ways of thinking" and spot a organization some wonderful free pub
wrap-around solution utilizing one-half licity. She has ignored me.I have started
The Toaslmaster magazine has demon a letter-writing campaign from my club,
strated questionable journalistic judg the length of the long wall, then one-
half the length of the ceiling which, with ■ also to no avail. I propose a national
ment in the June 1982 issue. I am refer letter-writing campaign. If each of our
ring to the photo of Barbara Walters on Pythagoras' help, I computed to be just
members would write Ms. Landers a
34.176 feet!
the cover, with the outline "Barbara letter, we could really put on the heat. We
Walters, A Master of Questioning. See
By the way, the clothesline measure
between the two points (as opposed to could help thousands of needy people
Page 9."On page nine there was another and double our membership overnight!
photo of Barbara Walters,this time with the requested shortest surface distance)
Jimmy and Rosalyn Carter. The photo would be a mere 30.822 feet(per Pytha Al Neal

occupied the top half of page nine. goras again!). Riverside, California
I eagerly began reading the article, John ]. McKinnon, ATM Ann Landers' address is P.O. Box 11995,
hoping to find some of Barbara Walters' Neio Bedford, Massachusetts Chicago, IL 60611. —Ed.

THE TOASTMASTER
 II.
a

3^.
■I-9

Make your reading matter.

GE
HOOKED ON BOOKS
FOR SUOOESS IN SPEAKNG
by TFiomas Montalbo, DTM

Many great public speakers owe

their success to the reading of
mended, the credit is due to my kind
parents in instilling into my mind an early
books. Even if you don't seek love of the Scriptures." So often and
fame as a speaker, reading books can intently did he read and reread the Bible
improve both the substance and style of and other books that he practically
your speeches, memorized them.
Daniel Webster, the most famous of all Henry Clay, who ranks with the most
American orators, said, "If there is any eloquent speakers, said, "I owe my success
thing in my style or thought to be com in life to one single fact, namely, that at
OCTOBER 1982
an early age I commenced and continued writers. They open up worlds of learning Robinson Crusoe, Shakespeare's plays,
for some years the practice of daily for their readers by exploring new fields of Thomas Paine's writings and humorists
reading...It is to this that I am indebted factual knowledge and providing insights Artemus Ward and Petroleum V. Nasby.
for the impulses that have shaped and into the human condition. As the English From these and other books Lincoln
molded my entire destiny" writer Thomas Carlyle said,"All that man learned how to choose words, arrange
Abraham Lincoln, whose "Gettysburg kind has done, thought, gained, or been is them in rhythmic balanced sentences,
Address" is probably the best known of all lying as in magic preservation in the pages tell stories and create humor.
speeches, read every book he could get of books." By condensing into a book the Besides the knowledge, thinking and
because, as he said,"The things I want to knowledge that may have taken a lifetime language benefits, book reading provides
know are in books." of study and experience to acquire, the inspiration. The same urges that stirred
author transfers that knowledge to you in the authors to write can motivate you to
Winston Churchill, who won the Nobel a few hours of reading time. The informa speak out.
Prize for his "brilliant oratory" and books, tion you obtain becomes material for your Mahatma Gandhi, Hindu nationalist
wrote in his autobiography that when he speeches."A good knowledge of facts," leader, said that his reading of Henry
was 22 years old he felt himself"wanting said Churchill,"would arm me with a David Thoreau's Civil Disobedience left such
in even the vaguest knowledge about sharp sword." Reading feeds your mind a "deep impression" on him that he felt
many large spheres of thought...So I as it provides food for thought. Perhaps impelled to know more of Thoreau. So
resolved to read history, philosophy, that's why the English writer Charles Gandhi looked up his other writings and
economics, and things like that." Lamb said he felt like saying grace as read them "with great pleasure and equal
much before reading as before eating. profit." Adopting "civil disobedience" as his
A more recent notable speaker, John F.
Kennedy, read "books of all kinds...
"Consistent Mind" motto and technique for protest, Gandhi
Using the knowledge you get from gave speeches to thousands of his fol
biography and history as well as fiction,"
books makes you think because it sets lowers and led them to success in their
writes Theodore C. Sorensen in his book,
your mind working as you exercise your crusade for India's independence from
Kennedy.
powers of reflection and judgment. Such British rule.
These are only a few of the outstanding exercising stretches your mind and Thoreau's Civil Disobedience also influ
speakers whose reading of books contrib sharpens your viewpoints. Referring to enced the civil rights leader Martin Luther
uted much to their success. After all, his reading, Churchill said,"I hope by a King Jr., who first read it in college. In his
b<x)ks basically serve the same purposes as persevering continuance of this practice to book. Stride Toward Freedom, King wrote.
speeches — that is, to inform, persuade. build up a scaffolding of logical and con
sistent views which will perhaps tend to
the creation of a logical and consistent
mind." Books serve the some
"...only In good writing In addition to increasing your knowl
edge and making you think, book reading purposes as speeches—
will you find how develops your language skills. In his book.
Simple & Direct, Jacques Barzun writes,
to Inform, persuade,
words ore best used..."
"Reading abundantly, in good books, is Inspire or entertain.
indispensable. It is only in good writing
that you will find how words are best
inspire or entertain. Indeed, the same used, what shades of meaning they can be
relationship exists between authors and made to carry, and by what devices (or "Fascinated by the idea of refusing to
readers as between speakers and listeners, lack of them) the reader is kept going cooperate with an evil system, I was so
namely, contact with other minds. smoothly or bogged down in confusion." deeply moved that I reread the work sev
Authors communicate through printed Reading good books builds up your eral times. This was my first intellectual
words; speakers through spoken words. vocabulary as you come into contact with contact with the theory of nonviolent re
If an author were standing and talking new words and different uses of familiar sistance." Later, talking about boycotting
before you, the chances are you'd listen. words. It also reveals how authors touch segregated buses. King said,"1 became
A book is a man or woman speaking to the minds and hearts of readers, enabling convinced that what we were preparing to
you, trying to say something useful, you to learn the writers' methods which do in Montgomery (Alabama) was related
interesting or both. you can apply to your speeches. Language to what Thoreau had expressed...From
The English author Samuel Johnson is language, whether written or spoken, this moment on 1 conceived of our move
said,"1 cannot see that lectures can do so because the essential principles are the ment as an act of massive noncooperation."
much good as reading the books from same in both. Cicero, the eminent Roman King and his eloquent speeches turned
which the lectures are taken." A college orator who contributed significantly to local protests into nationwide concern for
president echoed the same thought in this speechmaking theory, observed,"Writing civil rights legislation.
way:"If everyone could learn how to read is said to be the best and most excellent Making Time
a book properly and how to use it as an modeler and teacher of oratory." Even though you may agree that
effective tool for daily living, the faculties Churchill read almost every word reading can help you make better
in colleges could easily go out of existence written by English authors Thomas speeches, you may wonder how busy
without any loss to scKiety." Now neither Babington Macaulay and Edward Gibbon people find time to read. To start with,
Johnson nor the college president were because he said their styles gave him "the we all find time for the things that are
saying that colleges are unnecessary. feel for words fitting and falling into their most important to us. This doesn't mean
They were only emphasizing that reading places like pennies in the slot." He found you must grab a book in a grim spirit of
books is like getting a liberal education. Macaulay's style "crisp and forcible" and self-development and swear to read all its
Specifically, book reading improves Gibbon's "stately and impressive." So he pages before you put it down. Fragments
your speechmaking by used a blend of both styles and, as he of time add up to more time than would
• Increasing your knowledge. once said,"I stuck in a bit of my own seem possible until you see the results at
• Making you think. from time to time." the day's end.
• Developing your language skills. Lincoln's favorite reading material Theodore Roosevelt, perhaps the
• Inspiring you to speak out. included the Bible, Aesop's Fables, John busiest man of his time, snatched odd
Book authors are teachers as well as Bunyan's Pilgrim's Progress, Daniel Defoe's moments here and there to read books.
THE TOASTMASTER
On his speechmaking tours he carried a 10 one-week vacation opportunities for Toastmasters:
small library with him. As a result he
managed to read a book almost every day.
When Churchill was in the army in India,
he read books while his fellow officers
played cards or napped.
The famous British orators William
See the whole
Gladstone and Edmund Burke always
carried a book with them, ready for
reading during spare moments. Lincoln
Caribbean in one week
had the same habit. When plowing, while
the horses rested, he perched on the rail
fence and read a book. In the store where
and save
he clerked, he read when not waiting on
customers. As president, he continued to
use bits of time for reading books. The
up to^900 per cabin.
distinguished American orator Henry
Ward Beecher, during his lecture tours, Cruising is today's fastest-growing San Juan to Caracas(La Guaira),
always toted a black bag containing bcwks vacation concept. And a one-week Grenada, Barbados, Martinique,
which he read on the train. John Kennedy cruise on Cunard Countess or St. Thomas. Or choose Cunard
read books on plane trips and elsewhere Cunard Princess offers you more Princess for her new "7-plus"cruise
whenever he could. for your money than anything else in 7 days: San Juan to St. Maarten,
If you always carry a book or have one in the Caribbean. Guadeloupe, St. Lucia, St. Kitts, St.
handy at home and office, you can turn Thomas, Tortola. Plus sunrise calls
The ultimate vacation.
into productive time the snippets of time
that most of us waste. For example, when You pay one price for virtually your to lies des Saintes and Virgin Gorda
we have nothing to do during waiting whole vacation— including four and an optional ferry trip to St. John.
periods, we tend to do just that — nothing. sumptuous meals daily, nightclub,
Instead, you can read a book while waiting casino and disco. 10 sailings to choose from
for and traveling on planes, trains and At sea, you enjoy more open in 1982 and 1983.
buses or waiting in reception rooms of deck space, an outdoor cafe, a res Take your pick of these con
doctors, dentists and lawyers. taurant with sweeping ocean views. venient Saturday departures.
Catching your reading on the run may In port, you explore different
not appeal to you. Then try a regular Cunard Cunard
beaches, sights, cultures. And take
schedule. Make it part of your daily rou your choice of tennis, golf, sunning, Countess Princess
tine. Reserve a special time for reading October 16 October 30
books before you go to bed or when you
swimming and more.
November 27 November 13
get up. If you equip your exercise bicycle The Caribbean showcased
as never before! December 18 December 4
with a reading stand, you can even read
while working out. During the day, read In 7 days, see 6 "Caribbean January 8 January 15
at lunchtime or substitute reading breaks Capitals" on Cunard Countess: February 19 February 26
for coffee breaks.
No universal time slot exists for book Special airfare savings.
reading. If you're serious about wanting to Save up to $450 per person on
read books and if you always have a book your airfare to San Juan. Special
nearby, youll easily find 15 to 30 minutes rates for Toastmasters, including
every day, no matter how busy you are. 1: roundtrip airfare, 4 meals daily and
And if your reading speed is average,
you'll read half a book or a full book a entertainment are from $1,070 to
week. That adds up to a lot of books for $2,085.*
just minutes a day! For reservations and information,
Reading books, as we've seen, increases call Mr. Les Kertes—collect—at
your knowledge, makes you think, devel (516) 466-0335 or(212)895-7062.
ops your language skills and inspires you Or mail the coupon.
to speak out. That's how many famous Cunard Countess and Cunard Princess,
persons helped themselves to success in identical sister sliips, offer you more
speaking and how you, too, can do the for your money ttian anytfiing else in
tine Caribbean
same.

Affirming the value of books reading,

the English philosopher Francis Bacon CUNARD PRINCESS Cunard Mr. Les Kertes, Hartford Holidays,
P.O. Box 462.277 Northern Boulevard. Great Neck, NY 11022.
said,"Reading maketh a full man." And, Registered in the Bahamas Please send me more information about Cunard's
special Caribbean cruise opportunities for Toastmasters
he might have added, a better speaker. ^ and their families.
CUNARD COUNTESS
Thomas Montalho, DTM, Registered in Great Britain
is currently a member of
Sparkling Toastmasters Club "Prices are per person, double
3602-47 in St. Petersburg, occupancy and depend on date
Florida. A former financial and point of departure. Grades A-D City
save up to $450 per person on air
manager for the U.S. fare; Grades E-H,up to $400 Zip
State
Treasury Department, he is per person.
a frequent contributor to Itineraries subject to cfiange. Daytime Phone E362742G85
The Toastmaster.
OCTOBER 1982
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Your success slogans for fitness.
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 "1 was a scared rabbit until 1 heard a
lecture by Anthony Norvell, the world-
I famous psychic investigator, 15 years ago.

I iERSH 1 followed his advice — that which I can

conceive in my mind, I will achieve. I stand in
front of my mirror every morning and
say those words to myself with great
conviction," she smiled.
The card read:
/ command the forces of life to do my bidding.
I demand the best that life has to offer.
I expect respect from everyone I meet.
I request from you, dear Cod, my supply and
abundance to meet all my needs in life.
I have important work to do this day and I
shall achieve greatness.
I take on qualities of superiority in my conduct
and personality, and therefore, 1 shall become
superior.
• Leaders find the organization they
by Hope Tenhaeff wish to lead.
They follow this four-step plan:
First, they join the organization and ask
to serve on a committee of interest to
them.
Then they come up with innovative
The special traits that every leader has. ideas to make their committee the most
outstanding in the organization.
Next, at general meetings of the organi
A any studies have been done insanity, but as I walked down the street zation, they are friendly, good listeners,
/l/l in an attempt to unravel the with one such leader, I became aware of
and positive in both their thinking and
X r .A mystery of why some people the method in this madness.
conversation. They don't allow themselves
become the leaders of every group in Without exception, everyone returned to be drawn into any conversation with
which they become involved. Most studies his greeting. People he had greeted but negative overtones. They keep in mind the
have concluded that among all animals who didn't know him, stopped other story of the older lady who had acquired a
there emerges a dominant five percent people who did and asked who he was. reputation for finding something nice to
who are leaders, or alphas. Another find At social gatherings these leaders are say about everyone. One day one of her
friends, who could not draw her into a
ing is that these alphas tend to be first always the first people to introduce
born sons. themselves to and begin conversations conversation of hurtful gossip about a
I suppose those of us who are neither with people they don't know. Their topics mutual acquaintance, remarked,"111 bet
male nor first-born should accept our center around four subjects: work, family, you'd even find something good to say
lackluster fate."Not I!" said the first goat hobbies and local or national current
about the devil!""Well, he is a very indus
of"The Three Billy Goats Gruff" fame — events.
trious person!" she answered. If you lack
• Leaders are good listeners. a well-developed sense of humor, cultivate
They express a real interest in what one by finding something humorous in
the other person is saying. I have found every situation.
"It's Impossible to be out this is their method of recruiting Finally, as they enjoy each of their new
creative If you're capable committee people for their organ joyous experiences, they say a silent
izations and for acquiring both knowledge prayer of gratitude to God and continue to
concerned about other and a fresh perspective. reinforce their self-image with their daily
leadership magic.
people's opinions." What If It Will?
Does this really work? In 19771 became
• Leaders possess a positive self-
image. aware of this leadership magic. By utilizing
words which express my sentiments "It is impossible to be creative if you are it, I have served as president of the
exactly. I began my own study of leaders constantly concerned about other peoples' YWCA, president of Quincy Senior High
I's Parent-Teacher Association, and have
and observed the following qualities: opinions of you or your methods," one
• Leaders exhibit friendly bravery. leader told me. He added that other people, just finished the year as president of
Leaders habitually greet everyone with will think whatever they want to think Quincy Senior High ll's Parent-Teacher
Association. What lies ahead? 1 don't
whom they come in contact, especially since we are all products of our past
while walking down a busy street. This experiences, and these experiences color know, but I'm ready to meet whatever it
practice 1 call friendly bravery. Their our conclusions about how or what we see
is — with God's help and a daily dose of
greeting is always enthusiastic, sincere, happening around us. He also said,"If you leadership magic.^
and involves eye-to-eye contact. They think you're right, go ahead with your Hope Tenhaeff is a writer
smile as they say,"Hello! How are you idea —give it life — make it a reality! If based in Quincy, Illinois.
today?" someone says your idea won't work, ask, She is the author of several
The most incredible aspect of this what if it will?" books and writes poetry,
worldwide greeting system is that leaders One leader 1 questioned concerning her songs and articles.
say they are not acquainted with at least positive self-image reached in her wallet
half of the passersby they greet — yet. and handed me an index card on which a
At first 1 felt this practice bordered on series of sentences was typed.
10 THE TOASTI^ASTEFt
 Teaching potential managers the basic skills for success.

EXERaSES
TO DEVELOP
MANAGERS
by Thomas A. Newburg
Many companies have experi
enced a high rate of managerial
• Don't be afraid to recommend after-
hours speech training. Your employee
failures even after soliciting the must be effective in verbal and written
costly services of professional management communications to assume further man
development specialists. Those that have agement responsibilities.
internal training programs, meanwhile, Teamwork. A much used and often
tend to focus on the development of tech abused term, but it simply means a man
nical and job skills, to the neglect of other, ager's ability to work with, through and
equally important aspects of management. for other employees in a cooperative,"get
A management development program that results" environment.
can be implemented concurrently with • Have your employee personally inter
technical training covers communications, view all management and staff employees
teamwork, leadership and personnel with whom he or she must work to better
management. understand their duties and problems and
Communications. This area includes the set the direction for future working rela
employee's ability to communicate clearly, tionships.
concisely and effectively, whether writing
or speaking. Effective listening and atten
tive, silent observation are also part of
communications training. The following Make certain the
exercises should prove useful:
• Give the employee an opportunity to employee develops
prepare written communications, both for
internal and external dissemination. These
milestones of
should include instructive and informative accomplishment.
memorandums within and outside the
organization. Have a dictionary and the
saurus available to assist the employee in
preparing correct, businesslike correspon • Arrange to have your employee re
dence, ceive specified written assignments on a
• Have the employee prepare depart project. This will develop the employee's
mental reports, including a written weekly understanding of the departmental team
status report on tasks performed during concept among superiors, peers and sub
the week. ordinates.
• Have scheduled sessions with the • Have the employee represent an
employee for the purpose of receiving experienced manager in a general manage
verbal reports on assignments completed. ment meeting, with full accountability for
Help the employee separate important and problems, decisions and "rapport." Only in
unimportant data. Don't be embarrassed this manner can the employee experience
to correct speech or presentation skills. the give and take and pressure deadlines
This will give the employee confidence in inherent in a management position.
presenting verbal information, speaking • Be sure to get the employee involved
before groups, instructing others, inter in the organization's management prob
viewing personnel, and being businesslike lems as much as possible. This is an ex
and professional on the phone. tremely important part of teamwork and
OCTOBER 1982 11
 successful direction and control. Without
an organized plan, direction, control and

BRf)IN FOOD follow-through are difficult, if not impos

sible.
• Review with the employee several of
the independent tasks you assigned and
CASSETTES Cf// point out their direction and control
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Getting the job done through others is
management development. • Make certain the employee under a matter of survival for managers, since a
Earning Respect stands job assignments by having him or manager will fail if he or she attempts to
Leadership. Leadership means for the her handle major tasks. Using the task do the job alone. Your employee should
most part obtaining the respect of peers outline described under "Planning," the understand this initial aspect of manage
and subordinates through technical job employee should consider all the numerical ment early in the development stage.
competence, organization, impartiality and data required, names of relevant systems • Give the employee an opportunity to
effective decision making. and procedures, mechanical steps necessary review employment applications and sit in
• Challenge, constructively critique and to accomplish tasks, the results required, on several interviews to become acquainted
give latitude to your employee. Force the and their effect on the rest of the organi with interview techniques and observe
employee to develop assertiveness, not zation. applicant's different behavioral character
aggressiveness; make the employee respon • Have the employee flow chart the istics. When the employee understands the
sible for his or her decisions. organization's major functions, systems, interview process and feels comfortable
• In group meetings, defer problems procedures and reports. This should in with the duties of the job, have the em
and questions to the employee. Make the clude the step-by-step procedures of how ployee conduct interviews and make a
employee earn the respect of others in the schedules, forms and reporting data are recommendation.
organization. If he or she falters, give • Go over the company's compensation
encouragement and repeat the same and benefit programs with the employee,
procedure. and explain how they relate to employee
• Start referring supervisory problems Strong direction and motivation.
to the employee (e.g., how would the em • Have the employee fill out several
ployee handle a disciplinary action, custo lock of control will
employee performance evaluation reports,
mer complaint, scheduling problem, alter yield poor results. using actual employees as subjects. Con
native system, etc.). duct interviews using reverse role-playing
Planning. You need to develop in the techniques, with you playing each of the
employee an understanding of the impor subjects and the employee as the manager
tance of preparatory work as it relates to prepared, received, prcxressed, recorded discussing your performance.
all reports, functional activities, organiza and filed. • Have the employee conduct floor
tional schedules, supervision of employees Supervising meetings, group discussions and informa
and the employee's own tasks. Directing and controlling. Direction tion sessions with other employees.
• Have the employee develop a written comes from the manager in the form of • On certain types of information
plan for all assigned functions. Use all the instructions, assignments, monitoring, requested, have the employee represent
procedures, systems and tools available adjustments, modifications and reviews. you at meetings. Obtain feedback from
and actively in use within the organization. The manner in which these tasks are ac other managers on his or her performance
• For each assignment that you expect cepted and accomplished by subordinates in such a situation.
completed, have the employee draw up a is the element of control. Strong direction This program will teach potential man
plan outline that includes the nature of and lack of control will yield poor results, agers the fundamental management con
the task, results expected and due date. as will no direction and over-control. The cepts common to all jobs: communica
Determine through tasks completed the employee must learn the importance of the tions, teamwork, leadership, planning,
number of modifications to the plan, and balance to be achieved between direction organizing, directing and controlling, and
secure substantive explanations from the and control. personnel management. These concepts
employee. • Have the employee take the responsi are all interrelated, and mastery of them,
• Have the employee prepare an out bility for several organizational tasks that nurtured by frequent discussion and feed
line of tasks and objectives for subordi require supervising other employees. Ob back, is the key to management success.^
nates in the organization,including respon serve the employee's execution of your
sibilities for fulfillment of these tasks. The overall directions by the directions he or
employee should also submit a brief status she gives to others. Make certain the em Thomas A. Newburg is a personnel manager. He
report on the level of accomplishments. ployee develops milestones of accomplish completed his personnel administration course at the
Organization. Not only is a good man ment through the conclusion of task assign New York University's Graduate School of Business
ager's department organized procedurally, ments, and monitor the control the em Administration.
but the manager's thoughts, instructions ployee has over these tasks. This article was reprinted with the permission of
and supervisory involvement are also well • Stress the importance of planning Personnel Journal, Costa Mesa, California; all
organized. and organizing as necessary elements in rights reserved.
12 THE TOASTMASTER-
 When the content is right you can concentrate on
brightening the delivery.

PoIlUi S^pjeeoU
Wiili jmcufe.AnoAAf^i
by George Nelson

^ t just wasn't right! these images ? They are the pictures you
M My speech had been good enough to suggest in the mind of each person in
A win the club contest. Now I faced the your audience throughout your speech.
area competition. But as I rehearsed to And how these pictures can vary! You
polish and improve, I knew something can "show" Winston Churchill rising in
was deadly wrong. Parliament to denounce the spread of
The words were carefully chosen. The Nazism, or your son stranded on a deso
ideas were powerful. The message was late highway because he forgot to check
there. The opening had impact, and the the car's fuel gauge, or the wedding of a
close was memorable. But each time I happy couple.
rehearsed I felt I was "pushing" myself. Each of these brief sets of words forms
Though the speech was well within seven a picture in the mind. A skillful Toastmas-
minutes, 1 seemed to hurry through it. ter reveals, shifts and moves these images
My voice became strained — on the verge
of being shrill. Something was just not
working!
I had fallen prey to a problem many Your listeners want
other Toastmasters have faced. With a
speech that had all the "right" elements,
to agree. Don't lead
something was amiss. 1 could see the out ttiem down a rood
come: facing the audience on contest night
with the sinking feeling 1 wasn't going to
you won't be following.
connect.
In desperation I took stock of everything,
and that's when I hit upon my problem. for his audience, almost like a film director.
My speech had been developed with every Too often, though, the film needs edit
thing in mind except the one element that ing. The images work against both speaker
can give any speech winning appeal — a and audience. And the problem always
flow of images that worked for, not against begins at that exact moment when the
me. speaker begins to prepare his or her talk.
The idea behind image flow is simple. From then on, the images either flow or
A speech is made up of a beginning, body fly apart.
and close, but within those there's a fur Suppose your speech is on self-reliance.
ther division — the images you create for Many ideas and quotations can form the
the audience. They're the scaffolding on images that will inspire your audience. But
which the ideas of your speech are sup what is your strategy for fitting them
ported. And if the parts of the scaffold together ?
won't fit, the speech won't hang together. Will you speak of courage in the face of
What are these bits of scaffolding — great odds ? Or will you speak about the
OCTOBER 1982 13
 dogged determination that helps someone speech, either in narrative or notes. Either
to win in the end ? You could draw an approach is fine, because the next step in
analogy of the eagle as our national symbol image analysis happens not while you're
and cite the proud and independent life of composing the speech, but when you're
LISTEN TO SUCCESS! that beautiful creature. You could quote ready to rehearse.
LISTEN TO anecdotes of poor college students who How does it work? It takes two things.
spurned handouts, worked 60 hours a First, your commitment to look at your
week, and struggled to attain their degree beautiful speech as coldly and objectively
goals. as you can, with a willingness to change
But you better be careful if you mix all it. Second, you need guidelines.
those together in seven minutes! Four guidelines have worked well for
Knowing Right From Wrong me. They are distraction, consistency, dis
Right now,some of you may feel polish cord and time. Let's now see how each
ing a speech around images is hard. After applies to a speech.
all, isn't the meshing of ideas through Distraction. Each image you use should
DR. MARK VICTOR HANSEN build toward some point. It should be clear
images a matter of taste and talent? Yes,
Speaking live on to some degree, but by using a technique I to your listeners where you are going, for
YOUR TOTAL PROSPERITY call image analysis you can assemble an only then will they come along with you
This audio cassette tape is a $10 value effective and winning speech without the to your goal.
available only to the readers of this maga skills of Michelangelo. What's more,as you For example, in the speech on self-reli
zine for $5,00 (Includes shipping and use image analysis your taste and talent ance, you may be tempted to begin with
handling) w/ith a copy of this advertise will actually improve! More and more, an attention-getter like the following:"It's
ment. California residents add 6% sales been said 'If you can keep your head when
you'll instinctively know what's"right"and
tax.
"wrong" about the speeches you plan. all about you are losing theirs — you just
Send your order today with your name Let's see how you can use image analy don't understand the situation.' But that's
and mailing address to; not always true. Take the example of
sis either in developing a speech or improv
Mark Victor Hansen & Associates
ing one already prepared. Winston Churchill when he was First Lord
P.O. Box 7665
Newport Beach, OA 92660 Image analysis focuses on two aspects of of the Admiralty . . ."
your speech — and the images themselves. A creative start. But it won't hold up
Call (714) 759-9304 If you wish to use
your credit card. First, theme. As I define it, theme is a when the guideline of distraction is applied.
CLIP AND SEND!
single-sentence statement that sums up Though the story is familiar and amusing.
what the speech is about and what it's
trying to do.
For instance, the theme of that speech After all, Isn't
on self-reliance might be the following:
Winston Churchill's place in history was mestiing ideas tlirougt^
assured, not so much by his leadership in
World War II, as by his quality of self-
images a matter
club, sales and reliance — a quality each of us can attain. of taste and talent?
Suddenly the speech has a framework!
political meetings Churchill's life can be the thread on which
the speech will be built. Instances and anec its point is the opposite of the one you're
SURE NEED HUMOR! dotes from the well-documented career of trying to make. Why throw a curve?
this famous statesman can be used to At the beginning of a speech your lis
brighten the speech and illustrate self- teners are on your side. They want to
reliance. And everything in the talk will be agree. So don't let them down by distract
aimed at telling how you and I can develop ing them — leading them down a road
the same quality that made Churchill great! you won't be following.
IF YOU'RE A theme is vital because it puts the Whenever you find yourself doing that
INVOLVED, speech in a disciplined framework that in a speech, cross out that image. Be espe
SEND FOR
channels your research and writing. Once cially aware of the trap of first making a
THIS BOOK
you write down the theme — and I point and then telling a story contrary to
strongly encourage putting it in black and the point, lamely assuring the audience
white — you see exactly where you're "the exception proves the rule." It may,
going and have a road map of how to get but it also confuses because it launches the
there. listeners into their own instant analysis of
Without a theme statement you could how valid the exception is, as opposed to
spend hours of research on great figures in the rule you say it proves. By the time
"UNACCUSTOMED AS I AM" history who showed self-reliance — from they return to you, you're in your closing
. , . gives you 238 pages of goocJ current humor Caesar to Thoreau to Lincoln. But after all remarks.
Indexed for easy use. A bonanza for busy chair that work, you have just too much mate
men and editors. Good reading for anyone with Keep on the Track
a sense of humor. rial! Focusing on the example of one great Consistency. The pictures you draw for
Pointed material to fit any occasion compiled person reduces your research effort. The your audience can be colorful, soft, under
by the International President of a world-wide
service club for his own personal use. direction of the speech is defined by the stated or dynamic as a kaleidoscope, but in
NCW,Second Printing. part of the theme which infers that we all a seven-minute speech, they should be
• Send Check for i 795plus ^.95 Mailing or your can develop the same quality that made consistent.
Master Charge-Visa number,Indiana odd 4%Tax. Churchill great. Examples from the British In the self-reliance speech, the theme
statesman's life can be applied to the chal concerns Churchill rising over public opin
THE LORU COMPANY lenges we all face in our life. Defining the ion and acting as he felt was right. Such
PO.BOX 396.NORTH WEBSTER,INDIANA 46555 theme plans the speech. action is the essence of conflict. So if you
Next, do your research and write the lapse into pastoral descriptions of the
14 THE TOASTMASTER
English countryside on the eve of World
War II or talk of Churchill's actions that
had wide public support, you've strayed
from the mark. Each speech should use
consistency to set a dominant tone that's
carried by all the images. By departing
JOKES for SPEAKERS!
For Toastmasters, Business Executives, Club Officers,
from that tone, you let the audience slip Banqueteers, or anyone who has to talk.
away, borne on images that won't work An up-to-the-minute Topical Jolte-Bulletin with approximately 100 funny
to support the theme. one-liners, stories and roast lines. Created by top Hollywood comedy
That's not to say you shouldn't use con writers. A great source of fresh professional material to humorize your
trast. You can. But use it to underline the speech for any audience; any occasion. Current issue: $6.50.
theme,and then get the audience back into Our 10th Year. Send check or M.O. to:
the tone quickly. You could contrast the
pacifist approach of Churchill's predecessor
as prime minister and Churchill's hawkish
JOKES UN-LTD.
style. But let hawkishness dominate. In 8033 Sunset Blvd., Dept.0-8, Hollywood, CA 90046
stead of saying "While Churchill strove to
awaken the British to the dangers of Hitler,
Prime Minister Chamberlain was announc
ing that his Munich conference had
brought 'Peace in our Time'," try "Prime
Minister Chamberlain had the support of
the electorate when he announced his talks
Listen and Succeed
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Just the turn of a phrase can make a soft by Claude Bristol
image strong and make it consistent with Each only Enclosed is my check or money order for -tapes
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is greatest when you have a hidden agenda
— a message that you'd like to put in the
speech but isn't really aligned with the
theme.
That was the problem in my contest than 15 crowds too much material into the built speech you can shift more concentra
speech. I wanted to use a personal example speech. Remember, of course, that the 15 tion to the delivery techniques of inflection,
that would cast me in the role of"wise and you use should meet the other guidelines gestures, pauses for emphasis, body move
astute observer." It was almost in line with of distraction, consistency and discord. ment, eye contact and voice projection.
my theme. But that hidden agenda of mine The best way to see how many images Youll become like my friend who bought
was making me uncomfortable because it you have is to rehearse slowly. As you an aging car. The entire machine needed
got in the way of where my talk was going. rehearse, make a note of each separate work, from tires to rusting top.
And I finally realized, thanks to image anal image in the speech. If you need to toss "Where will you start the restoration ?"
ysis, it would derail listeners as much as it out some, go for those that violate or I asked.
sidetracked me. approach violating the image analysis "With the engine," he replied. "Once
It was tough to line out those discordant guidelines. that's running well, I'll concentrate on fit
images, but I did, and what a difference! In a longer talk — an after-dinner speech and finish — without worrying about get
Suddenly all the images worked together —you can divide the presentation into five- ting stranded someplace!"
as the ideas moved in a steady stream to seven-minute segments. Apply image And so with a speech. When the content
toward the conclusion. It made the differ analysis to each segment. Then concentrate is right and you're confident it won't leave
ence in a competitive speech and a win on transitional phrases to pull the talk you stranded, your focus can shift to fit
ning one. together around one central theme. and finish to brighten and enhance the
Discord is especially dangerous when Extra Effort delivery — and the overall product.
we use humor. Take a great story and plug All this means work. Sure. It's hard to And image analysis can bring you to a
it in a speech where it doesn't quite belong construct a good speech. But at each Toast- point where the product will shine like a
and you have a discordant note. Sure,you masters meeting we all see examples of classic! i
ill
like the story. Yes, it's funny. But save it speeches not subjected to tough appraisal
for another speech if it isn't totally in tune l)y the speaker — speeches that have a George Nelson is a member
with the one on which you're working. good, basic theme, but are delivered as if of jessee L. Arnold Toast-
Time. It's everybody's nemesis. Face it — the speaker were winging it. The time for masters Club 4-2-11 in
in a five- to seven-minute speech there are winging it is in table topics, not your pre Indianapolis, Indiana, and
only so many images you can display with pared speech. Downtown Toastmasters
out imposing a serious overload on your Just think how your speeches would Club 2853-56 in San
listeners. How many is too many? I find improve if you imposed on them a disci Antonio, Texas. He is a
that 10 to 15 separate images work well. pline like image analysis! Not only would management development
Fewer than 10 can make the speech a bit the content improve, but I tielieve your consultant based in San Antonio and is working
barren and seemingly unprepared. More delivery would E)e enhanced. With a well- on a book on communications in organizations.
OCTOBER 1982 15
\

>?

THE TOASTMASTER
 TQASTMASTERS'Sfet ANNLMi
HTERNATmALCONVENTION
%

MAGIC
MOMENTS
IN
PHILADELPHIA
Ty Boyd paused briefly during his
presentation and looked out at his
reach the top from the people who have
already made it.
audience — the more than 1500 And they had ample opportunity to do
Toastmasters who gathered to hear his so with the impressive lineup of speakers
keynote address at Toastmasters' 51st at the four-day event. Every speaker on
International Convention at the Franklin the program offered inspirational mes
Plaza Hotel in Philadelphia, Pennsylvania. sages and sound advice on becoming the
His silence aroused the attention of his best communicator and person possible.
listeners, who leaned forward in their Toastmasters also had the opportunity to
chairs in anticipation of his next words. hear our organization's leaders plan for
"Excellence has no limitations. There developing new educational programs that
aren't any benchmarks we won't exceed,"
Boyd said quietly."The question is not
whether we can get better at what we do,
but whether we're willing to pay the "I'm proud of this
price." post year. I'm even more
His words had special significance to
the members of his audience, each of excited about ttie year
whom was familiar with the hard work
atiead of us."
V involved in achieving his or her potential
— in becoming a better communicator,
leader and human being. As Toastmasters,
these people had already decided to pay the will help them even more in their self-
price; they attended this year's convention development efforts, and they heard our
to learn even more about what it takes to leaders reflect on our organization's
accomplishments of the past year.
GOOD TIMES —A bagpiper (top, center) was "This has been our greatest year in
just one of the promotional gimmicks candidates history!" President William Hamilton told
used to attract attention (and votes) during the the crowd that jammed the ballroom
"Proxy Prowl." The Mummers Parade (top, right) during the opening ceremonies. "This has
highlighted Thursday's "Block Party" festivities. been our greatest year for educational
Many Toastmasters dressed in colorful colonial growth — there were more Communica
costumes for the night of dancing and entertainment tion and Leadership Manual completions,
(top, left). More traditional clothes, however, were more ATMs and DTMs than ever before.
worn for the "President's Dinner Dance" the next This was our third-best year in club and
evening (bottom, right). The Franklin Plaza Hotel membership growth. I'm proud of this
(bottom, left), site of this year's convention, was a past year. I'm even more excited about
short walk away from many of Philadelphia's the year ahead of us. We can have the
museums and historical landmarks. best year yet. Together we can do it."
OCTOBER 1982 17
PHILADELPHIA:
Toastmasters' Executive Director, In addition to Ty Boyd and Dr. Joyce (Region II); Scott Edwards, DTM,Lub-
Terry McCann, outlined several rules Brothers, the convention featured other bock, Texas (Region III); Edward Nygaard,
individual members must follow to help outstanding speakers and communicators, DTM, North Crystal, Minnesota (Region
their clubs — and our organization — including humorous speaker Dr. Herb IV); Tommy Richardson, DTM,Lafayette,
grow and achieve even more during the True, nonverbal communication expert Indiana (Region V); Jim Smith, DTM,
coming year: Dr. Arnold Abrams, speaker and radio Huber Heights, Ohio (Region VI); Lew
• Hook people into the program. Find as personality Suzy Button, speaker and Mutty, DTM,Concord, Massachusetts
many people as you can and try to help author Nick Carter, communications (Region VII); Charles Rooney, DTM,
them become more successful in their consultant Lou Hampton, and speaker Decatur, Georgia (Region Vlll); and
lives. and entertainer Dick Caldwell. Kenneth Rennie, DTM,Carlingford, New
• Become an idea-giver. Help new Many of Toastmasters' own top South Wales, Australia (Director-at-
members discover the value of becoming speakers also appeared. Ron Zeller, DTM; Large).
totally active in your club. Show the value Roy Fenstermaker, DTM; Nancy Ellen With business out of the way. Toast-
of belonging, participating and giving. Scott, ATM; and Hugh Burgay, DTM,all masters were ready to relax at that eve
• Induct them with flair. Make new participated in a panel discussion on club ning's neighborhood-style block party,
members feel they are joining an impor programming. Marcia Taylor Barney, which featured games, food, entertain
tant organization. DTM;John Whitmore, ATM;James ment and dancing in the Philadelphia
• Get them speaking. If you want people Beissel, DTM; and Ed Schrang, DTM, tradition. The following evening they
to learn, you have to get them immediately presented another panel on outside-the- returned to the ballroom for the elegant
in the program so they can see results. club programming. Evelyn-Jane Davis President's Dinner Dance, where William
• Make certain they grow.Help members Burgay also addressed the group, while Miller delivered his moving inaugural
become as much as they can possibly be. Toastmasters John Foster, Dr. Paul Loyd, address:
"The artist paints, the musician makes Chuck Waterman, B. Kalis, Ralph "In the past few years Toastmasters
music, the leader leads, the manager Rybarchyk and Art Gliner were featured International and its districts have forged
manages, the speaker must speak. If you in the "Communication Showcase." Two a brilliant record of success. We now have
want our organization to continue its more than 4,500 clubs and nearly 100,000
success track, help members to speak," members. Our educational accomplish
McCann concluded. ments have been equally spectacular.
Outstanding Speakers "This organization has "This organization has awakened from
In his keynote address, Ty Boyd also its sleep and riveted its hopeful gaze on the
emphasized the importance of good speak riveted its gaze on future. There are no bounds for Toast-
ing skills in the climb toward success, and a hopeful future." masters International, except as imposed
he told Toastmasters how to develop these by our lack of imagination.
skills. "We have established our goals for the
"Become the spokesperson of your year with particularity. They are not mere
industry," he said."If the sales manager or other Toastmasters delivered their wishes.
secretary won't take the job when they ask speeches for the final stage of judging for "But goals and plans are only the
for a speaker, raise your hand. Volunteer. this year's Accredited Speaker Program beginning of the journey. They must be
Perfect your communicating skills, for and were awarded the title of Accredited supported by sustained effort and deter
several things will happen. Speaker. They are Keith Frost, ATM, and mination at all levels in this organization.
"For one, you'll learn more than you Fred Wienecke,DTM.J.Q. Warnick, DTM, It is important that every leader recognize
ever thought possible about your profes also earned the Accredited Speaker title at that the members want to contribute
sion or business. Second, you'll become a the Region VIll conference in June. through ideas, ingenuity,and involvement.
center of influence outside your occupa It is up to us to help them make their
tion. Third, you'll become the center of Selecting New Leaders contributions and steer them to the proper
influence inside your occupation, and your Although the speakers were the main objectives and goals. We must keep in
attraction for most of the Toastmasters mind that successful organizations are the
fellow employees will put you on their
shoulders and carry you all the way to attending the convention, some were ones that recognize the contributions of
success."
there to attend to the business of electing
officers and directors. These Toastmasters
Psychologist Dr. Joyce Brothers, this
campaigned for their favorite candidates EDUCATIONAL ACTIVITIES — Fourteen-
year's Golden Gavel recipient, offered year-old Sean McNevin (hottom, left) addressed
advice on interpersonal relationships. all week, talking with other Toastmasters
and distributing literature. When the votes Toastmasters during a discussion of Youth Leader
"If you're lucky, you'll live to a ripe old ship. Meanwhile, Toastmaster Paul Lloyd (hottom,
age. Are you prepared to enjoy it? Have were finally tallied during the annual
business meeting Thursday morning, right) demonstrated how to manage stress during a
you saved for your retirement years? "Communication Showcase" segment.
William O. Miller, DTM, was declared
Taken care of your health? Developed a
Toastmasters 1982-83 International
hobby or two to keep yourself busy?" she ATTENDING TO BUSINESS— President
President. Eddie V. Dunn, DTM, was
asked. "All of these things are important, William Hamilton, DTM, hosted the "Hall of
named Senior Vice-President, John Latin,
but not nearly as important as someone Fame" awards presentation (center, right), and
DTM, was named Second Vice-President
in whom you can confide. delegates cast their votes for their favorite officer
and Helen Blanchard, DTM, was named
"(Research has shown that) there is candidates during the annual business meeting
Third Vice-President.
one important difference between (old (center, left). Newly-elected president William
people) who are happy and those who are Delegates also elected the following Miller, DTM, was installed hy Immediate Past
unhappy. Each of the happy oldsters had nine Toastmasters to two-year terms on President William Hamilton, DTM (top, left).
someone to whom he could take his Toastmasters' Board of Directors: John Kenneth L. Bernard of Australia (top, right) was
hopes, his fears,his innermost thoughts Noonan, DTM, North Vancouver, British declared the "World Champion of Public Speaking"
and feelings. None of the depressed group Columbia, Canada (Region 1); Tomas far his inspiring speech "Enjoy Life — With
had such a friend." Esquivel, DTM,La Mesa, California Enthusiasm."
18 THE TOASTMASTER
 V

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OCTOBER 1982 19
PHILADELPHIA:
people and promote those contributions.
"I cannot stand here in your presence
tonight and be unmindful of the tremen
dous responsibility of this office. 1 know VI DISTBICTM
that education, growth, quality and under vQtfiCAGQLiAND
standing remain my high tasks. 1 also know
that mine is not the sole responsibility for
Toastmasters International and its destiny. BIST
You are the outstanding men and women
who faithfully and effectively serve this
organization. 1 am comforted knowing of
your dedication, abilities, and
commitment."
World Championship
The following morning Toastmasters
once again rose early for the convention's
dramatic ending — the "World Champion
ship of Public Speaking." Nine Toast-
masters competed for the coveted first-
place trophy. Although each member of
the audience had a judging form on which
to score the speakers, only the official
judges' ratings counted. Kenneth L.
Bernard of Deadline Club 3440-70 took Lou Hampton:"From Toastmaster to TV
first place with his speech entitled "Enjoy Screen" — "Know your rights (when you deal
Life — With Enthusiasm." Two second- with the press). You have the right to know what
place trophies were awarded. One was the theme or purpose of the interview is, what pre
awarded to Tine Thevenin of Daybreakers conceived ideas the interviewer has and what topics
Club 814-6 for her speech "1 Love he's going to cover. You have the right to refuse to
America." The other award was presented answer any questions you choose." Dr. Herb True:"The Best-Kept Secret in
to Guillermo Trejo, DTM,of Stone Toastmasters" — "Our needs, attitudes, morale,
Mountain Club 4144-14 for his speech emotions, environment and goals determine what
"Remember the Almo." Third place trophy we hear and understand more than what the speaker
was awarded to M. Arabella Bengson of says. So size up your audience in advance. Deter
Trillium Club 3419-60. Her speech was mine where they are now as opposed to where you
entitled "Serendipity." want them to be."

This was the first time in the contest's

history that two trophies were awarded
for runner-up. Unfortunately, the second
winner's name was inadvertently left off
the list of award recipients announced
during the contest, and the mistake wasn't r
discovered until after the trophies were
awarded and the standing-room-only
crowd had dispersed. President William
Miller decided a second runner-up trophy
should still be awarded, and the winner
was notified.
Although the convention's formal
ending send some Toastmasters off to
pack their bags and catch airplanes, many
remained, talking with the new friends
they had made during the week and visit
ing the many museums and historic
landmarks that abound in Philadelphia.
They also made plans to meet at next Dick Caldwell:"Toastmasters Versus the
year's convention at San Diego's Sheraton Real World" — "Pick your speech topic and select
Harbor Island Hotel, where Toastmasters three points. Very few people in your audience will
International is expecting to draw the remember more than three points. Each of these 1
largest crowd ever. But, more importantly, three points should he a separate speech in itself, Nick Carter:"Reaching for the Top" —
they made plans to implement the advice and the points should be tied together with little "You must have the ability to think big and think
and ideas they had gathered from the vignettes." detail. If you don't have the ability to think detail —
pros —r and from each other — during the if you must depend on someone else — then you're
week. They know that as soon as they act very vulnerable."
on what they learned during this magic
week, they'll be one more step closer to
the top.
20 THE TOASTMASTER
 <9

ii'

William D. Hamilton, DTM:1981-82

?vr.; International President — "This has been
our greatest year for educational growth, and this
Dr. Joyce Brothers: 1982 Golden Gavel has been the third-best year in club and membership
Recipient— "The hnnlest thing in any love growth. I'm proud of this past year. I'm even more
relntionship or marriage is learning to forgive the excited about the year ahead of us."
other person for the very reason that made you
choose him or her."
Ty Boyd: Keynote Speaker— "The
benchmark time is now. What were yesterday's
enormously high standards are today's norms and
the benchmark from whence we must move. Excel
lence has no limitations. There aren't any bench
marks that we won't exceed."

W
#
William O. Miller, DTM:1982-83 Inter
national President — "In the past few years
Toastmasters International and its districts have
forged a brilliant record of success. This organiza
tion has awakened from its sleep and riveted its
gaze on a hopeful future. There are no hounds."
Suzy Button:"Adam's Rib to Women's
f Lib" — "The ultimate challenge is reaching beyond
yourself to bring out whatever greatness is in you.
You can do that by opening the door to your mind
and raising your awareness level in any area that
Dr. Arnold Abrams:"Body Language and interests you."
Nonverbal Communication" — "Eye contact
is absolutely critical. It shows attentiveness. Look at
your audience. If you have their eyes, it means
'continue.' You must read the eyes of your audience."

OCTOBER 1982 21
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22 THE TOASTMASTER
 Identifying and correcting articulation problems.

emember how you loved to make binations th, sh and any others with which
faces when you were a child? You you may have problems. In each column
ff V would scrunch up your face in an
ugly grimace or stick out your tongue,
then curl it up inside your mouth as far
MAKE write the sound that occurs when you
combine the consonant with the vowel
sound at the top.
back as it would go. So, starting with h, you'd get: bee, bay,
If you're having trouble articulating
clearly, you might want to start making
faces again — doing exercises that will give
you control over your tongue and lips and
FACES bah, bow, boo. Using the hard k sound for r
you'd get: kee, kay, kah, kow, koo. Do this for
all the consonants.
Now read your list aloud. Are there any
make your speech clearer and crisper. sounds you have trouble getting out right ?
Like most people, you probably have
some sort of articulation problem. You
may be adding sounds that aren't supposed
AND Are you unsure of some sounds ? Recite
the list to friends, particularly fellow
speakers. On what do they say you need
to be in a word, such as pronouncing the I to work ?
in calm. You may be substituting one sound
for another, such as switching the It in little
for a d sound, so that it sounds like some
thing you'd serve soup in.
SPEAK After you've identified your problem
you can Icxjk at the list of sounds in the
accompanying article and work on the
areas in your mouth that make the trouble
some sound. Youll notice that your lips
You may have the opposite problem:
omitting sounds. Do you say "hunnerd"
instead of "hundred"? Do you drop the g
at the end of words like running, falling and
CLEARiy and tongue do most of the work, so these
will be the areas you must exercise the
most.

speaking ? Before starting any facial exercises,

These are unconscious mistakes that though, you should try to relax your face.
by Mark Bruce So yawn a few times. Yawning opens up
have crept into everyday usage because
the tongue and lips don't take the time to your throat and stretches your jaw
articulate each sound exactly. It's accept muscles.
able for you to talk this way in regular these stops have sounds ("voiced") such as Now scrunch up your face so that every
conversation — it can even give you an air h, d, and g. Some are merely the stopping muscle is tight. After five seconds, relax.
of familiarity with your listener. of air ("voiceless") such as p, t, and k. Now scrunch it again. Relax again. Do this
But on the podium such mistakes can Fricatives,or friction sounds,are formed a few times and youll feel your face mus
be disastrous. It will take your listeners a in several different ways, all involving fric cles relaxing.
few seconds to figure out the word you tion of some sort. F and v are formed by Loosen your jaws further by chewing as
were trying to say. By that time their con the point of the tongue against the lower if you had 20 pieces of bubble gum in your
centration has broken, and they may not edge of the teeth. S and 2 are made with mouth. Chew to the left side of your
bother trying to catch up to what you're the narrow current of air between the mouth, then to the right, then to the mid
saying now. blade of the tongue and the upper gum dle.
ridge. With a relaxed face and looser jaws, you
So it's vital to you as a speaker to can start to strengthen your tongue. Of all
identify the sounds with which you have your muscles, the tongue is probably the
problems and to work on improving those hardest to manipulate because it doesn't
sounds. To work on those problems, you'll Your lips and tongue do have much freedom to move around, yet it
need to know something about where and has to perform a number of intricate man
how the different vowel and consonant most of ttie work, euvers in a small space — sort of like per
sounds are made in your mouth. so ttiese areas need ttie forming a ballet in a telephone booth. The
All vowels are made in the mouth by stronger your tongue, the more agile it
pushing a sound through and positioning most exercise. will be.
the tongue behind the lower front teeth. Double your tongue against the soft
Although there are 17 different vowel palate as far as you can. Then stretch it
sounds, most are variations of five basic A handful of consonants don't really fall out of your mouth as far as you can.
sounds which are made in the front, mid into one of these three groups. W,for Repeat this several times, holding each
dle or back of your mouth. instance, is formed by rounding the lips. R position for a longer period of time every
At the edge of your teeth is the ee is made by curling the tongue point back day.
sound, followed by the ay sound. In the and up toward the hard palate. Most con Next, round your lips tightly and push
middle of your mouth you make the ah sonants, however,fall into one of the three your tongue through them. Repeat this
sound, and in the back is the oh and the oo. basic groups. several times.
If your oh's and oo's keep getting swallowed Brutal Honesty Finally, press as much of your tongue
in your throat, see if you can work on Now that you know something about as you can against the hard palate. Rest,
bringing the sound forward by raising how sounds are formed in your mouth, then repeat.
your tongue a little higher. you can identify your own problem area Lip Stretches
To make consonant sounds there are and work on correcting it. The lips' main function in articulation
three basic tongue, lip and throat move Divide a piece of paper into five col is in opening and closing, and lip exercises
ments: stops, nasal sounds and fricatives. umns. At the top of each column write are aimed at increasing their ability to do
A stop consonant is formed when the one of the five basic vowel sounds — ee, ay, just that.
air being pushed through the mouth is ah, oh, 00. Now list the consonants down Stretch your lower lip over your upper
blocked by the tongue or lips. Some of the side of the paper and include the com lip. Then stretch your upper lip over your
OCTOBER 1982 23
lower lip. Alternate these positions with
increasing speed.
Pucker your lips tightly. Then widen
them enough to make the vowel sound ee.
Improve Your
Widen it for an oh, an ah, an ay. Repeat this
a few times. To get the most from these
Speaking Voice
exercises, practice in front of a mirror.
Remember, too, not to strain yourself, or
With a N&v
you may do serious damage to your tongue
or jaw muscles. Toasfmasfers Manual
As you might have guessed, these are
not the sort of exercises you can do while what kind of speaking voice do you you must train your speech muscles just
walking down the street. It's best to prac have? Do you whisper or boom? Are you as you would train your body's muscles
tice these exercises when you're alone and monotonous or melcxlious? Is your voice a for athletic activities. Your Speaking Voice
rain cloud or a rainbow? Do you have provides exercises to help you do this.
won't be disturbed. Not only can you con
mumblitis? Do you talk like a turtle or Also included in this exciting new
centrate on what you're doing, but you
race like a rabbit ? Do you agitate or manual are exercises for improving your
can save yourself some embarrassing ex orchestrate? speaking rate, your pitch variety, your
planations when your boss walks in to find No matter what kind of speaking voice duration variety (the amount of time you
you sticking your tongue in and out while you may have, you can improve it with take to say a word), your loudness variety
sitting at your desk. the aid of a new Toastmasters manual. and your pause variety.
But don't let any of that stop you from Your Speaking Voice. Finally, the manual features a unique
making faces. After you've built up that The manual begins with a description speech profile that will help you determine
area in your mouth where your problem of how your voice is created. A full-page what's right and wrong with your speaking
sound is formed, find bits of poetry or diagram illustrates the structures that voice. It is an evaluation form especially
prose in which that sound abounds and produce vcxral sounds. This is followed by designed for use within your Toastmasters
read them aloud. By concentrating on a look at the various qualities (volume, club. With the aid of a fellow club member,
forming that sound you'll be surprised at pitch, rate, variety, etc.) that make your you can pinpoint your vocal strengths and
how much crisper and clearer the sound is voice either an asset or a liability in public weaknesses, then begin a series of exer
coming out. What was once a problem will speaking. cises that will help correct your problem
soon become a strength. The manual's largest section is devoted areas.

So if you're having trouble articulating to showing you how to improve your Because a good speaking voice is a vital
your words, don't get mad or get even — speaking voice. Vocal relaxation is essential tool in public speaking,Toastmasters Inter
for good speaking, and Your Speaking Voice national has incorporated Your Speaking Voice
start making faces.
offers a six-step method for relaxing your into its New Member Kit — the set of
Mark Bruce is a writer and
vtxal apparatus. materials mailed to every new member
Do you speak too softly? A common who joins a Toastmasters club. It replaces
radio announcer based in
cause of poor speaking volume is failure Chairman IZOOl, which remains available as
Eureka, California. He's
to breathe properly. The manual features a catalog item.
been master of ceremonies for 10 exercises designed to improve your vol Your Speaking Voice (1991 is also available
dozens of shows, worked for ume, along with a set of exercises for pro for purchase through Toastmasters Supply
a singing telegram company, jecting your voice forward. Catalog. The price is $3.00 per copy (plus
and had his own public ser Pcx)r articulation is another problem 20 percent shipping — California clubs add
vice show on a local EM that besets many speakers; it is often 6 percent sales tax). Order your copy to
radio station. He also does over 60 different voices caused by laziness in using the lips, tongue day, and begin working to improve your
and, impressions. and jaw. To overcome poor articulation. speaking voice!

How Each Letter Is Formed

A Vowel formed in front of the K Same as C. S Fricative — narrow current of air
mouth. L Point of tongue against upper runs between blade of tongue and
B Voiced stop — air stopped by lips. gum ridge, air spills over sides of upper ridge.
C Voiceless stop — air stopped near tongue T Voiced stop — tip of tongue
back of mouth with arched M Nasal — mouth closed, soft palate against upper gum ridge, sound
tongue. lowers, air goes through nose. bursts them apart.
D Voiced stop — air stopped by tip N Nasal — lips open, tongue against U Vowel in middle or back of throat.
of tongue against hard palate. upper gum ridge, air still goes V Fricative similar to F but with less
£ Vowel in front or middle of through nose. air spilled between teeth and lip.
mouth. O Vowel in back of throat. •
F Fricative — point of tongue P Voiced stop — lips are closed until W Round lips, make sound.
X Fricative similar to S but with
against lower edge of teeth, lower sound is released by air bursting
sound, like a hum.
lips against upper teeth. Air spills through lips.
in between lip and teeth. Q Same as C and U together — air is Y Push front (not point) of tongue
G Voiced stop — back of tongue stopped near back of mouth with up toward hard palate. Make
sound.
arched against back of hard palate. arched tongue, then released by
H Air pushed out with slight friction pushing front of tongue up Z Fricative similar to 5 but with
at back of throat. toward hard palate, with U sound humming sound.
I Vowel formed in middle of mouth. following. Sh Spill air over blade of tongue, just
]Fricative — point of tongue against R Double tongue point back and up back of upper gum ridge.
lower teeth, mouth opens as the toward hard palate, then make Th Fricative — point of tongue
sound is released. sound. against lower edge of upper teeth.

24 THE JOASTMASTER
 Telephone talk that turns off callers.

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Photo courtesy of AT& T Co. Photo Center.

HOUJTO
US€ VOUR PHON€ BCHCR
by Leon Fletcher

It was more than 106 years ago — on

March 10, 1876 — that Alexander
The worst users of phones are not tots
fumbling through their first dialings, nor
phoners misuse telephones in ways which
insult callers, alienate customers, lose
Graham Bell hooked together those even teenagers plugging into their ever business.
first two telephones, made the world's lasting calls.
first phone call. Rather, the most serious misusers of
Here are seven major "don'ts" — prac
telephones are the people for whom the tices to avoid in your telephoning — plus
Today, more than 250 m...no, hilUon tips on how you can significantly improve
phone calls are made each year in the phone is the very lifeline of their careers —
business persons, managers, supervisors, your use of this valuable aid to business.
United States alone. That's more than
1000 calls a year for every man, woman executives, sales staffs — people who are, • Don't have someone else answer
and child in the nation. In some cities, in effect,"professional phoners." your phone for you.
including Washington, D.C., and Beverly The professional rarely breaks the basic For a great many people, one of the
Hills, California, there are more phones guides to good phone use. He or she rarely biggest steps up the ladder of success is
than people. drops the phone, lets it ring too long, mis- when they get a secretary or assistant to
dials, fails to write down frequently used handle phone calls. It's great for the ego to
But despite all that experience in using numbers, or makes other such obvious sit back and listen to someone say for you,
telephones, a great many people still errors. "This is Mr. Smith's office."
misuse — even abuse — them. Instead, a great many professional But think of how your business could
OCTOBER 1982
25
 improve if you could build the ego of the
CIcxssifieds" caller, rather than your own self-image.
Think of the positive impact on a cus
tomer when he or she hears "the boss"
answer the phone personally. The caller
SPEAKING RESOURCES MISCELLANEOUS thinks. Hey, here's someone I can talk
with directly! Imagine how impressive
THE NEW BOOK OF "ORCHIDS OR "50 WAYS TO SEE THRU PEOPLE." Secrets
(and time- and energy-saving) it is for a
ONIONS" FOR ALL OCCASIONS. OVER Exposed! Protect Yourse!f! Prevent caller not to have to go through the usual
900 CLEAN JOKES & SHORT LINERS. Prob!ems! Command Conditions!
routine of telling an underling who's call
Written by a Tcxistmaster. Indexed for Proven Resu!ts. Send $1. Newllfe, Box ing, then explaining why he's calling, then
Quick Reference. $7, including fox and 275-UT, Boulder City, NV 89005, waiting as phone connections click back
postage. Ctieck or M.O. to; TR. Bob and forth so the boss can be briefed on
Kirby,#1 Marcio's Pork, Easton, IL 62633. the call — then finally getting through.
Everything you need to know about
Gavel Clubs is contained in Tl's free Increase Effectiveness
Whio sold you can't hiave a clever story Gavel Club Information Kit. If you're Certainly some bosses have good rea
for social gattierlngs and public meet Interested In establishing a Gavel Club sons why they should not answer the
ings? The secret Is In HOW TO TELL A in a local school, prison, youth group or phone directly. They might be too busy.
STORY AND HOW TO HAVE ONE FOR
other organization, write the Member Or they think it's demeaning. Or they
ANY OCCASION, 1000 Stories and ship and Club Extension Department say they'd have to talk with everyone
One-llners. 353pp. Hardback. For for your kit. who calls.
Christmas only $10, plus $1 postage. That's the goal, isn't it — to communi
Send payment to Fox Hills Press, 2676 cate?
Cunningham Road I, TVinapolls, MD Introduce Toostmosters to civic groups 1 first learned the effectiveness of not
21401. and businesses with a Membership and having my secretary answer my phone for
Extension Slide Presentation (#376). me when 1 worked for a California State
TOP QUALITY professional comedy Send $15 plus 20% postage to World Department of Education official who had
material; the monthly service leading Headquarters. California residents add a staff of about 60 professionals. His task:
speakers have used for years. Recent 6% sales tax. allocating hundreds of millions of dollars a
sample, only $2. Contemporary year to hundreds of schools for innovative
Comedy,5804-X Twineing, Dallas, TX projects. Each decision was individual;
TIMING LIGHTS AND PORTABLE LEC there was no formula. Busy as he was,
75227.
TERNS — for Toastmosfers Clubs. Avail great as the pressure was to approve this
able from stock. Write for full descrip request, to increase that grant, he took as
tion. Dave Adamy, ATM, 1587 Vireo many calls as he could himself. He quickly
SELF-IMPROVEMENT Ave., Sunnyvale, OA 94087. built a reputation as an approachable exec
utive, a man of action. He rose steadily to
VITALIZE YOUR VOICE. Unique method even more responsible positions and soon
provides rapid Improvement In articu Put your club on the air.. . Earl Nightin became a key leader in our nation's edu
lation,force and aufhorify. $15. VITAL gale speaks up for Toostmosters In pre
cation office.
VOICE, Box #298,Stevensvllle, Ml 49127. recorded public service announce
Certainly it is not practical for a truly
ments for radio and television. Avail
busy person to take all of his or her own
able on audio tape for radio(code 378
DESTROY FEAR! Success No. 1 Enemy. calls. But if that is your goal — to handle
— $5) and two videotape versions for as many of the phone calls to you as you
BUILD CONFIDENCE! Rush $4 for secret television (code 377-A, 2" reel to reel
methods. Guaranteed. Taylor
can — you, too, may find your effective
highband videotape for broadcast
Research, Dept. -T8, Box 5424, Moss ness increasing quickly, dramatically. Try
stations; code 377-B,%"cassette video
it. And if you consider yourself"too busy,"
Point, MS 39563. tape for cable TV outlets, $25 each).
take another look at what you're doing.
Send order today to World Head
Perhaps you're bogged down in minor
quarters.
"MYSTIC PATH TO COSMIC POWER." details. You answer your phone, let your
Vernon Howard's Million-Selling assistant handle the routine.
Classic. Attain Full Potential! Refresh • Don't put a caller on hold before he
Is your club receiving the publicity and
Your Life! MIHIons Helped!$3. NEWL!FE, or she can speak.
public attention It deserves? If not
Box 275-YT, Bou!der City, NV 89005. Don't have your phone answered by
present the Toostmosters Communica
tion Achievement award to a promi you or someone on your staff saying,
nent person In your community. Com "This is the Charles Company — will you
STAND UP & SPEAK UP. Use your com hold, please?" When 1 hear that, 1 want to
munication skills to reach SUCCESS!
plete kit including plaque, "how to"
pamphlet and sample news release yell back,"Sure, I'll hold, but your building
Family Health Consultants needed In is on fire!"
your community NOW! P.O. Box 18628, will put yourclub in the public spotlight.
Order #267, $19.50 plus 20% postage More and more businesses seem to be
Austin, TX 78760. putting callers on a "fast hold." Some air
and 100 per letter engraving charge
from T.I. lines get around the problem somewhat
by having a tape recorder answer,"All of
EMPLOYMENT OPPORTUNITIES our lines are busy right now, but your call
will be answered soon, in the order in
BIG MONEY Possible Lecturing I Cosh Send your classified ad with o check or morrey order to which it was received. In the meantime,
In On Rich, Untapped Market For Toastmosters International, Publications Department, we hope you'll enjoy listening to some
2200 N. Grand Ave., P.O. Box 10400,Santo Atki, CA 92711.
Public Speakers Throughout Country. Rates; $25 minimum for 25 words.BO cents for each word music." Others play recordings of their
Simple Procedures. Learn How; Write: over minimum. Box numbers and phorre numbers count flight schedules. But some companies step
as two words; zip codes ar>d abbreviations count as one
Cuppett, Box 91-T, Wilmington, OA word each. Copy subject to editor's approval. Deadline:
over the bounds of good taste, 1 believe,
90748, 10th of the secorxl month precedirrg publication. when they feed your ears with straight
26 THE TOASTMASTER
 "The^ Laughed When I Got Up To Speak"
... and you can keep them laughing by learning to write and deliver your own Gene Ferret's ROUND TABLE
best comedy lines professionally. Humor for speakers always pays off — and F.O. Box 13
Gene Ferret's ROUND TABLE newsletter is aimed at improving your comedy King of Frussia, FA 19406
writing and humorous speaking techniques.
GENE FERRET, a three-time Emmy winner, has written for BOB HOFE,
CAROL BURNETT,FHYLLIS DILLER, BILL COSBY,TIM CONWAY and
others. He produced "Welcome Back Kotter,""Three's Company" and "The
□ ENCLOSED: My check for $39.95 for 12 issues
Tim Conway Show." ROUND TABLE, a lively 8-page monthly, offers
humorous writing techniques, answers to your questions, sure-fire speaking
NAME:
hints, and a direct pipeline to professional comedy writing/speaking
approaches.
STREET ADDRESS:
ROUND TABLE is priced at $39.95 - but the low price won't last. Subscribe
now at this charter price ... or send $5 for a sample copy of our premier issue
CITY, STATE, ZIF:
featuring an interview with FHYLLIS DILLER.

commercials for special flights, added des is "protecting" you by hiding the fact that your in-person customer be thinking?
tinations, new services. you're at your desk. But clearly, this prac First, he or she may wonder just how
I answer a request to hold quickly, tice simply damages your image in the much importance you're placing on this
saying "I'm calling long distance," or "Do minds of callers. meeting. Next he may wonder. Shall I
you take phone orders?" Of course those To make sure your phone is answered repeat my last point, after this phone call
replies don't stop a recorder. But they properly, make a call to your own phone is over? Finally, the person may begin to
often get action from a phone operator. every now and then. If your voice is think that maybe he or she should take
The solution is clear: If you are getting recognizable, then have your spouse, a his business elsewhere.
more than two or three calls a day which friend or an associate call you while you But the alert reader might now be
you or your staff has to start by putting listen in on another phone. Make sure thinking that this technique of blocking
the caller on hold, you need to expand your calls are being answered the way you phone calls conflicts with the first tip in
your phone service. Get someone else in want them to be — quickly, pleasantly, this article — answer your own phone!
the office to answer when you are already honestly, in a style that helps, not hinders, Not really. Answering phones is not an
on the phone. Or, as a poor alternative. your business. exact science. It's an art. It's creative. You
Rude Behavior have to adapt these tips to your situation.
• Don't answer the phone when you're Try to answer your own phone as often
talking with someone in person. as you can; block your phone when your
The serious misusers That's about the same as letting some other duties require you to.
one march into your office and barge into • Don't leave one call to get involved
are the people for whom a conversation. It's an undesirable inter with another call.
the telephone serves ruption if it's by phone or in person. It's How you handle such a situation is a
discourteous, distracting, despicable. matter of balance and judgment. Certainly
OS a lifeline. How can you block such interruptions? there are situations when you're talking
Most people stop in-person interruptions on the phone with one person, you get
by closing the office door. You can do the another call, and there's no one around to
same with your phone. "Close" it to in take that second call for you. What should
switch on a tape recorder which answers coming calls during the time you're meet you do then?
your phone automatically. ing with someone. Remember that the caller you're talking
• Don't ask "Who's calling?" in answer If you have a secretary, tell her, as you to got there first, and that ancient guide
to "Is Mr. Smith in?"
begin an in-person conversation, "No calls, "first come first served" still makes sense.
The publisher of one of my visual aids please." Besides blocking interruptions, But if that conversation has been going on
for learning public speaking breaks this that action has an additional benefit: It for some time — say five minutes or
rule on every call. At first I thought he impresses your visitor, making him or her longer — the caller may understand if you
was recognizing my voice and trying to feel that you're giving your full attention say "I've got another call. I don't want to
avoid me. But I checked with a few other
to his words. cut you short, but would you mind if I
people who do business with him and If you don't have a secretary, or if he or leave you for a moment just to get that
found it was standard procedure in his she, too, is busy on a project that shouldn't caller's name and number? I'll be back
office.
be interrupted, have the switchboard oper with you immediately." Such an explana
There's little a caller can do. I ask, "Is ator, an assistant, or someone else on the tion is certainly better than the usual "I
he in?" The reply is usually persistent: staff take your phone calls for you while got another call — hold please," and a click
"Who shallI say is calling?" Sometimes I you're meeting with a client. Have the as the line goes dead for a while.
pretend I didn't hear and say, "I'm sorry, I person taking your call jot down just the Again, you need to be concerned about
didn't quite hear you. Is Mr. Smith in?" name of the person calling and his or her your timing. Even a carefully stated expla
Frankly, I lose this game more often than phone number. Then be sure you call back nation of why you're leaving the line prob
I win, but sometimes it's fun to play. Most promptly — certainly the same day, better ably won't be accepted well if you make it
of the time, however,I simply get madder within an hour or so. in the first minute of a call. If two calls do
and madder, trying to conceal my anger, Consider the opposite of blocking calls: come to you in quick succession, it may be
of course. your phone interrupting your guest repeat better to just let that second call ring,
But there is something you can do if edly or even occasionally. Maybe you are rather than desert the call you've just
you're using this technique. Stop it. Maybe one of those talented people who can keep started.
you have an eager secretary, assistant or track of both the in-person conversation Self-Analysis
other staff member who thinks he or she and the telephone calls. But what might Another technique used by many busi-
OCTOBER 1982 27
 Because few offices record phone calls, the line. My immediate thought is. This
and because many people take but limited outfit just wants to screen its calls. It
notes about their phone conversations, seems to use the machine to get time to
statements made on the phone may be decide whether or not to answer the call
considered less binding than written state live. That is, of course, an insult to callers.
ments. That leads many people to give Another misuse of electronic answering
Gear your club vague, marginal, questionable information devices is by the many people who try to
for growth with... on the phone. They seem to feel they can be creative in giving callers the taped
give approximate figures, for example, instructions. I've called businesses which
then confirm them later. Or people on a
Anniversary phone often pass the buck — the call — to
others, taking less responsibility than they
told me such things — on their tape
machines — as "This is Alice, my automa
tic answerer..." Another said,"Lucky you!
Month! might if they were talking with the caller
in person.
I'm out, but my super-duper tape recorder
will help you instead."
Your club can receive these For example, 1 just telephoned the local Recorded messages that put down the
awards for membersjoining sales office of one of the world's largest caller are another type of misuse of tele
in October, November and manufacturers of copy machines — a phones. One tape told me,"We're really
December: company you see advertising on television very busy here right now, but if youll
frequently, bragging about their "service." leave your name and number, well call
1 called to get the figure I've seen the you between four and five this afternoon
• 5 New Members — Banner
company use in many of its ads — the cost — that's the only time we handle phone
Ribbon
of writing a memo. 1 asked not for the calls."
• 10 New Members — "Best figure, but for the phone number of the The best message to put on your
Speaker of the Day" Award company's corporate headquarters, so 1 automatic answerer is brief, simple and
• Top Club In Each District — could talk with a public relations repre direct. You should make no attempts at
Special Banner Ribbon sentative. My call was bumped to three cleverness, explanations or other embel
people, and not one could tell me the lishments. You'll probably get the most
Presented by Your District Gover number to call. The last one said,"We just favorable reactions — or at least the few
nor(Minimum of 5 New Members use a company phone line, direct. 1 don't est negative results — by recording this:
to Qualify) know what number you can call them on." "This is the office of Jane Jones. Please
And they made no effort to find out, to leave your name and phone number, and
Use Anniversary Month to help your call me back, or to have their public rela
club growl(New, reinstated and dual tions staff call me.
members count; transfer members do not
That answer they gave me is, of course,
qualify.) Machines often produce
a copout. Perhaps 1 got it because 1 didn't
seem to be wanting to buy one of their a harmful impact
machines, so the small-town sales staff
ness persons receiving a second call is to quickly dumped me. Their company missed on a caller.
tell the first caller "I've got another call. Let out on a chance for a good mention is this
me take it and 111 get back to you later." important international magazine!
That might be accepted by close friends or Many staffers hedge their answers on I'll call you back just as soon as 1 can.
long-term business contacts. But even they the phone with slippery statements —"As Thank you."
might well feel uncomfortable if you say far as 1 know..." or "To the best of my Now, how might you start avoiding
that. knowledge..." or "The last 1 heard on those seven undesirable practices on your
The best technique: Have someone else that was..." phone calls? Breaking bad habits — old
ready to take your calls when you're Such lines leave the speakers with habits — can be difficult. But here's a tech
already on the line. Or, again, have an plenty of options to cover their tracks nique that works for many people: Post a
automatic device ready to switch on. later, when accurate or additional facts list of those phone practices you want to
However, if you're often faced with a are pinpointed. discontinue. Post it right next to your
call coming in while you're already on the Certainly youll face many situations in phone, so youll see it every time you
phone,answer these questions to yourself, which you don't have the information handle a call. We could print a nice, neat
honestly: right at hand in the middle of a phone call. list here, for you to cut out and post —
• Am 1 talking on the phone too much, Then your answer should be "1 don't that would make the task quick and easy.
too often or too long ? know, but 111 find out and call you back." But if you take the time to write out the
• Am 1 keeping my calls on the subject, Or,"That's not handled by our office, but list yourself — by reviewing the points in
without wandering into yesterday's ball- I'll have the right person call you — or, if this article, then jotting down the key tips
game, or this weekend's concert? you prefer. 111 give you her phone in your own words — you're much more
• Am 1 getting too many calls? Do 1 number." likely to use and remember them. And if
need an assistant? Taped Messages you do post your own list, chances are
• Am 1 making too many calls? Could • Don't misuse an electronic telephone higher that in just a week or so youll find
1 eliminate some without much of a loss? answering device. yourself to be a much more effective user
Combine calls? Write more notes, memos, Today a growing number of offices of the telephone. Try it and see! That is,
letters, to my callers? ranging from one-person operations to try it and listen!
(But a warning: A phone call, even cross large corporations are letting machines
country, is almost always less costly than answer their phones. But those machines Leon Fletcher is an emeritus
writing. Some analysts claim it costs up often produce a harmful impact on a caller. professor of speech at Mon
around $9 for an office to mail a short One local business that 1 phone often terey Peninsula college and
memo — counting dictating or writing has such an automatic tape recorder author of more than 215
time, typing time, filing, paper, postage, answering its phone. But the staff listens puhlications.
and such.) in at the same time! The machine tells me
• Don't give slippery, copout replies to dictate a message; 1 start to give it my
on the phone. name and suddenly a live voice comes on
28 THE TOASTMASTER
 HqII of Fomo

Ian T. Pau

DTMi AIM; Downtowners 1325-19, Davenport, lA

Keith Gordon Redfield
Town & Country 402-20, Alexandria, MN
Ctni^nifulnlious to theiii' Totiatnmnti'r^, who hove rei'eiveti Cotigrotolntiotia to these Toostmosters who have receiveii Richard D. Southern
the Dislinf;uiiheJ Toastmaster certificnle.Toastmoslen the Able Toastmosters eertifiiate of achievement. Paso Del Norte 3322-23, El Paso, TX
tntenmfkmoia hi^heat recoguifiou. Marcia J. Logan
Graydon L. Patten
Donald E. Goddard Jr. Anaheim 2-F, Anaheim, CA Revelliers 1796-24, Omaha, NE
Westwinds 243o-F, West Covina, CA E.M. Ewen
Harriet Ouimette
Paul E. Pastore Newners 2593-F, San Bernardino, CA Wichita Falls 305-25, Wichita Falls, TX
Tempe 1715-3, Tempe, AZ Barbara Lee Ballard
Craig P. Kennedy
Rosemary Baatz Blue Flame 2717-F, Costa Mesa, CA Garland 1207-25, Garland, TX
Tartan lo2-b, Saint Paul, MN
Joseph A. Steinbom Horace Caviness
Leo H. Ranter Aerospace 401-1, El Segundo, CA Garland 1207-25, Garland, TX
Foremost 507-11, Evansville, IN Ernest J. Karch
Hugh Shira
Susanne Pournaras Lynwood 423-1, Lynwood, CA Laramie 254o-26, Laramie, WY
Old Economy 2682-13, Ambridge, PA Charles W. Dickie
Richard L. Cole
Phyllis K. Dean Davis Monthan Saguaro 16-3, Tucson, AZ Rocky Ford 2909-26, Rocky Ford, CO
Farmland 3355-22, Kansas City, MO Charles R. Hassel
John B. Cash
Tony Steiert San Marcos 70-3, Chandler, AZ Fremont 1402-28, Fremont, OH
Pikes Peak 3044-26, Colorado Springs, CO Fay J. Landrum
Gene Holmerud
Carl W. Miller Single Desert Voices 441-3, Phoenix, AZ Voice Squad 728-29, Pensacola, FL
Abbott 2679-30, North Chicago, IL Russell D. Prevost
Lillian E. Moore
James G. Sauer Santa Clara County 318-4, San Jose, CA A-B Speechmasters 3891-35, Milwaukee, WI
La Crosse 411-35, La Crosse, W1 David L. Mix
Ethel 1. Curtis
John A. Borge Campbelleros 2783-4, San Jose, CA KAR Products 4420-30, Itasca, IL
Saaad Sacs 2591-39, Sacramento, CA David Kevin Connolly
Mark Holmes
Alice Zessin Minneapolis 75-6, Minneapolis, MN Peninsula 3409-32, Gig Harbor, WA
North Hollywood 147-52, Clarence Warren "Bud" Kinsman
James B. CGrady
North Hollywood, CA Peninsula 3409-32, Gig Harbor, WA
Dan Patch 1280-6, Richfield, MN
W.N. McKinney Jr. Mike Wilson
Rex G. Anderson
Northwest Houston 3373-56, Houston, TX Bachelors/Bachelorette 3374-33,Las Vegas, NV
S.M. Chanticleers 622-7, Portland, OR
B.F. Benton William S. Richardson
Robert E..Sailors
Rock Hill 2070-58, Rock Hill, SC Tip Top 632-36, Silver Spring, MD
Gaveliers 238-9, Spokane, WA
Edward G. Thomas C. George LeBoff
Cleveland Engineering Society 1778-10, Monument 898-36, Silver Spring, MD
Cleveland, OH Carmy Pasquini
Evelyn M. Lovelace Great North Stockton 64-39, Stockton, CA
Woodman 681-11, Indianapolis, IN
Eleanore J. Aemisegger-Beale
Maple Drive 2789-14, Atlanta, CA
^ OCTOBER 1982 29
Harry Eldon Leman 102-10 Mogul 4946-56 Exxon Club
Saad Sacs 2591-39, Sacramento, CA Chagrin Falls, OH — Fri., noon. The Mogul Houston, TX — Tues., 11:30a.m., Exxon
Donald H. Albertson Corporation, Training Room, 7145 Mogul St. Building, 800 Bell, Rm. 748 (656-1878).
Cambridge 785-40, Cambridge, OH (247-5000,X 492). 4952-56 MHMR
Douglas R. Palmer 710-10 Gould Speak Easies Austin, TX — Wed., noon, Texas Dept.
Columbus 959-40, Columbus, OH Eastlake, OH — Mon., 12:30 p.m., Gould Inc., MHMR (Central Office), 909 W. 45th St.,
Foil Division, 35129 Curtis Blvd. (953-5000). Rm. 240 (465-4537).
Ronald E. Gosling
Huber Heights, 1740-40, Dayton, OH
1636-10 TAPCO 4942-U Udhailiyah
Euclid, OH — Wed., noon, TRW Inc., TAPCO Udhailiyah, Dhahran, Saudi Arabia — 1st &
John H. Schneider Plant, 23555 Euclid Ave. (383-3529). 3rd Mon., 7 p.m.. Gulf Club House (76894).
Pile O Bones 1862-42, Regina, Sask., Can
3615-10 Firestone Brook Park 4948-U Tropical
Otto Peter Brook Park, OH — Thurs., noon, Firestone La Boca, Republic of Panama — Thurs.,
Miramichi Toastmasters 688-45, Newcastle, Tire & Rubber Co., 6275 Eastland Rd. biweekly, noon, Panama Canal College.
N.B., Can (362-3335).
4957-U Nagoya
Norman M. Ford 4944-11 Thursday Nighters Nagoya, Japan — 2nd & 4th Sat., 3 p.m., Aichi
Craybar 1436-46, New York, NY Louisville, KY — 1st cSc 3rd Thurs, 7:15 p.m.. Prefectural Chusho Kigyo Kaikan
Alfred K. Levy Unity Personal Development Center, 757 S. (03/271-3258).
Harris 1423-47, Palm Bay, FL Brook St. (583-5559).
4960-U Alyeska
James E. Martin 4941-14 Northside Hospital Anchorage, AK — Thurs., noon, Alyeska
Clearwater 3087-47, Clearwater, FL Atlanta, GA — Mon., 7 a.m., Northside Pipeline Service Co., Dining Room, 1835 S.
Hospital, 1000 Johnson Ferry Rd. N.E. Bragaw St. (265-8373).
Patricia Floyd
(256-8824).
County Line 3299-47, Deerfield Beach, FL
4943-20 Second Crossing
Norman A. Perry
Valley City, ND — Thurs., noon. Elk's Lodge
Rust 556-48, Birmingham, AL
James Leonard Gates
MWD Tonight 382-52, Los Angeles, CA
1110, 161 W. Main St. (845-3132).
4949-21 Creston Valley
Annivemrier
Creston, B.C., Can — 2nd & 4th Thurs., 6:30
Aron S. Athavale p.m., Dionisos Restaurant,(basement) Canyon 35 Years
Northwest Houston 3373-56, Houston, TX St. (428-4335). San Carlos-Belmont 530-4, San Carlos, CA
Clyde D. Smith 4950-26 Motivators Uptown 538-8, Quincy, IL
Aiken 1355-58, Aiken, SC Lakewood, CO — Tues., 7 p.m., Applewood Merritt 539-57, Oakland, CA
Marilynn Ann Batte Village Clubhouse, 18th and Robb (939-7407). 30 Years
West End 2661-66, Richmond, VA 4958-32 Public Utilities
Northeast 1161-2, Seattle, WA
James A. Leader Tacoma, WA —Fri., 7 a.m., Tacoma Utilities Boulevard 1144-7, Portland, OR
Sarnia 3700-62, Sarnia, Ont., Can Bldg., So. 35th & Union (593-8298). Lafayette 1127-11, Lafayette, IN
Donald Alfred Marsen 4940-35 Hill Farm KLA-HOW-YA 1181-32, Port Orchard, WA
Nova 456-69, Brisbane, Qld., Aust. Madison, W1 — 2nd & 4th Tues., 11:30 a.m., Reynolds 1148-37, Winston Salem, NC
Hill Farms State Bldg. (267-7835).
Douglas Spinks 25 Years
4955-35 Southwest
Nepean Valley 2716-70, Penrith, N.S.W., Can Town & Country 2488-F, Colton, CA
Greendale, W1 — 1st & 3rd Wed., 7 p.m..
Helen Claire Storey Great Midwest Savings and Loan, 5150 S. Naval R &.D 2539-5, San Diego, CA
Cronulla 3034-70, Cronulla, N.S.W., Aust 76th St.(282-1244). Georgia-Carolina 2523-14, Augusta, GA
Segundina Abada Banas Beta Aloosters 2524-23, Albuquerque, NM
4937-35 Mid-Towne
Fil-Am 1639-75p, Subic Bay U.S. Naval John Alden 2467-31 Boston, MA
Milwaukee, W1 — 1st & 3rd Wed., 5:30 p.m.,
Station, Philippines House & Urban Development 1795-36,
Wisconsin Telephone, 845 N. 35 St., Rm. 117.
Washington, D.C.
Chiaki Watanabe 4939-38 South City Bell Hazelton 2405-38, Hazelton, PA
Yokota Speakers 583-U, Philadelphia, PA — 2nd & 4th Wed., 6 p.m.. Kit Carson 2299-39, Carson City, NV
Yakota Air Base, Japan Bell of Pennsylvania, One Parkway Hubbard Trail 2571-54, Hoopeston, IL
John B. Buchheister (829-0830).
20 Years
Barbarossa 1807-U, Kaiserslautern, 4947-46 Toast of the Town
West Germany Bend 2999-7, Bend, OR
New York, NY — 1st & 3rd Wed., noon. New
Gaslight 3523-10, Greater Cleveland, OH
Eduardo Cabieses York Telephone Co., 375 Pearl St., 7th Fl.
Nashua-Hudson Area 2440-45,
Lima 3098-U, Lima Peru (766-0488).
Nashua-Hudson, NH
740-47 Hallandale Concord West 2107-70, Concord West,
Hollywood, FL —Thurs., 7:15 a.m.. Holiday MSW, Aust
Inn, 1920 Harrison St. (981-4270).

New Clubs 4953-47 9100

Miami FL —Tues., 12:15 p.m.. Federal Reserve
Bank-Miami Branch, 9100 N.W., 36th St.
15 Years

Speakeasy 1789-6, Golden Valley, MN

Gen Tel 3111-11, Ft. Wayne, IN
(883-4451). Gaveliers 2252-14, Milledgeville, GA
4954-1 City National Bank Speakers Downtown 1622-18, Baltimore, MD
West Los Angeles, CA — 2nd & 4th Thurs., 4945-48 Enterprise Pottstown 826-38, Pottstown, PA
6:30 p.m.. May Co., Terrace Room, Enterprise, AL — Thurs., 7 p.m.. Enterprise Ft. Myers 1702-47, Fort Myers, FL
Overland-Pico (736-1610). State Junior College, Faculty Dining Room Advance 3050-69, Brisbane, Qld., Aust
(393-2730). Sea Eagles 2951-70, Sydney, N.S.W., Aust
4959-3 ITT Courier
Tempe, AZ — Thurs., noon, ITT Courier 4956-52 Zipmasters TM Club of Singapore 357-U, Singapore
Terminal Systems, 1515 W. 14 th St. Van Nuys, CA — 2nd & 4th Mon., noon.
10 Years
(894-7859). El Gato Restaurant, 7324 Sepulveda Blvd.
(908-6624). Gear Gassers 3079-28, Troy, Ml
4938-8 Capital T Friendly 3040-37, Greensboro, NC
St. Louis, MO — Monthly, Location varies 4951-54 Galesburg
The Unity 837-47, Bushnell, FL
each meeting (962-5251). Galesburg, IL — 1st & 3rd Wed., 7 p.m.,
Stanthorpe 1659-69, Stanthorpe, Qld., Aust
Burlington Northern General Offices,
39-10 North Coast Boomerang 1791-69, Rockhampton, Qld., Aust
796 S. Pearl St. (342-7379).
Euclid, OH — Mon., 7 p.m., Perkins Cake & Canterbury-Hurlstone Pk. 3783-70,
-Steak, 22780 Shore Center Dr.(731-4748). Hurlstone Park, N.S.W., Aust
30 THE TOASTMASTER
 m

oo :nofes'

Philadelphia:
An End
and a Beginning
Everyone runs on a different schedule, of many of the preliminaries. Evelyn stage and keep the proceedings running
I suppose, depending on the ways in Robinson headed up a great hospitality on schedule. Long hours are the norm
which we must organize our lives. Most and information committee, and scores for this group, and their professional
of us on the World Headquarters' staff of others from throughout the district ism always shows through. So,as far as
think of convention week as both the helped, many of them taking a week's I'm concerned, Larry Langton, Nancy
end of the year and, at the same time, vacation from work just to assist us. Langton, Marcie Powers, Don Smith,
the beginning of the next year. A convention as massive as ours Tom Dell, Debbie Horn, Flora Wiley
Once the last, lingering details from needs all the help it can get and the and,of course,Terry McCann rightfully
Philadelphia (like paying the bills, writ Franklin Plaza Hotel staff did a remark deserve to take a bow. Toastmasters
ing thank-you notes and unpacking our able job. Convention services manager Will Tolles and Gene Selig were always
return shipment of materials) are com Frank McShane,catering manager An there with their cameras to do their part
pleted, life at 2200 North Grand will tonio Sedrin and audiovisual wizard by recording the memories of this special
again revolve around upcoming revi Franklin Anderson kept things moving week.
sions in the club and district officers' at all times. Shortly after last year's convention, I
materials, new advanced manuals and But, even more than personnel and remember receiving a letter from a Toast-
details to be worked out already for next arrangements,a convention like ours suc master who said,"I'm almost afraid to go
year's San Diego convention. ceeds(or faiJs) largely on the basis of its to Philadelphia if it affects my life as
But before we close the book entirely educational program and guest speakers. profoundly as Phoenix did." This year's
on the "Philadelphia Story" there are a Highlighted by the appearance of Dr. convention affected everyone involved
few loose ends to tie up. If you were in Joyce Brothers, we had an outstanding and how could it not? Amassing the
Philly, you've probably already looked at array of speaking talent covering topics collective energy of 1500 Toastmasters
our wrap-up article in this issue, but if as wide-ranging as Lou Hampton's ses can be positively awesome, and it's this
you weren't there and didn't bother to sion on television presentations to Arnold energy that keeps the spirit of these
read the convention story, take a minute Abrams' program on body language. I conventions alive from year to year.
to turn back to page 16 and see what was particularly impressed by the large Philadelphia is history...today there
you've missed. At the risk of sounding number of speakers — such as Suzy are phone calls to make to San Diego
immodest, this convention was the best Button, Ty Boyd, Nick Carter, Dick and a time for new beginnings.
we have ever presented. Caldwell and Herb True — who stayed
Overwhelming thanks are in order to with us for all or at least a major part of
an outstanding group of District 38 Toast- the week, visiting with our members,
masters: co-chairmen Grafton Dickson enjoying themselves tremendously,and
and Frank Swiacki and an "all-star"com truly becoming a part of our group.
mittee of past district governors John The unsung heroes of any convention
Foster, Russ Bruno, Jim Beissel, Paul are the Toastmasters' staff. Most of us
Cathey and Ginny Goodrum who was try to fade into the woodwork as
our organist for the week. Past Inter much as possible, do our best to make
national Director Tom Marra took care each presenter look his or her best on Alan LoGreen

OCTOBER 1982 31
 ''i^

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5753 5700 5930

LEROY LAMBRIGHT
CLUB NO. 479
\
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TOASTMASTERS
INTERNATIONAL T
5802 343 5941

Share %ur Tbastmasters Pride

Without Sa)dM a Word
Wear the emblem that lets ei*ryone 343-A) come with name, office and club Mark of Distinction
know you belong to a great organ number engraved in red. Includes three- Provide yourself with some added recog
ization. The Toastmasters symbol says dimensional Toastmasters emblem. nition. Beautiful Balclad gold pins distin
eloquently what words can't express. 343 Pocket Badge $7.50 guish you as an achiever of the DTM
It tells about achievement—yours and 343-A Pin Back Badge $7.50 (5800) or ATM (5939).
Toastmasters Intemabonal's. Also, see Supply Cateilog for specialized 5800 $6
So show your pride. Order your badges, i.e., ATM and DTM. 5939 $6
special Toastmasters memento by Officer's Pins Women's Scarf Pin
catalog from World Headquarters. When elected to club president, give your It's the feminine touch. A beautiful gold-
self an honorable gift. Officer's pin comes in type stick pin with Toastmasters emblem.
Membership Emblems Balclad gold (5801) and in 1/10 lOK gold 5700 $3.75
Display your Toastmasters pride with a with two zircons (5802).
handsome gold-plated pin. Choose from 5801 $6 See the Supply Catalog for more samples of
two sizes: miniature (5751) and large 5802 $12.75 official pins and jewelry. When ordering,
(5753). Discounts offered for orders of 12 add postage and handling charges as
or more. Toastmasters Tags follows: Pins 1-12, 30 cents; 13-24, 60
5751 $2 or $1.80 with discount Gold-type DTM and ATM tags show just cents; more than 24, 80 cents. Brooches
5753 $2.25 or $2 with discount how much you've achieved as a Toast- and other jewelry: Add 30 cents each.
master. Both attach to any Toastmasters California residents add 6% sales tax. All
Toastmasters Identification Badge pin. ATM (5940) tag comes in blue letters. prices are subject to change without notice.
Here's the identification that immediately DTM (5941) tag in white letters. Send your order with your club and district
shows everyone you're a member of Toast- 5940 $3.50 number to: Toastmasters International,
masters. Special white badges (343 and 5941 $3.50 P.O. Box 10400, Santa Ana, CA 92711.