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The chat log documents a conversation where a customer, Gregg Prokop, is waiting for assistance from a Sleep Expert at Mattress Firm. Gregg confirms his name and preferred contact method (phone) along with his phone number. The chat concludes with a confirmation that a Sleep Expert will reach out to him soon.

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The chat log documents a conversation where a customer, Gregg Prokop, is waiting for assistance from a Sleep Expert at Mattress Firm. Gregg confirms his name and preferred contact method (phone) along with his phone number. The chat concludes with a confirmation that a Sleep Expert will reach out to him soon.

Uploaded by

greggprokop
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Welcome (1/20/2025, 11:44:42 PM): This chat may be monitored or recorded by us or

our providers in accordance with our privacy policy for quality and training
purposes.

https://www.mattressfirm.com/privacy-policy.html
Welcome (1/21/2025, 12:11:40 AM): All our Sleep Experts are currently busy
assisting other guests due to our amazing deals.
Welcome (1/21/2025, 12:11:40 AM): May we text or call you when a Sleep Expert is
available?
Welcome (1/21/2025, 12:11:40 AM): Button Selections:
Yes
No
Gregg (1/21/2025, 12:11:49 AM): Yes
Welcome (1/21/2025, 12:11:52 AM): Great! Is your correct name Gregg Prokop?
Welcome (1/21/2025, 12:11:53 AM): Button Selections:
Yes
No
Gregg (1/21/2025, 12:11:57 AM): Yes
Welcome (1/21/2025, 12:11:59 AM): Would you rather be contacted by phone or text?
Welcome (1/21/2025, 12:12:01 AM): Button Selections:
Phone
Text
Gregg (1/21/2025, 12:12:02 AM): Phone
Welcome (1/21/2025, 12:12:04 AM): Is your correct phone number 2064198000?
Welcome (1/21/2025, 12:12:06 AM): Button Selections:
Yes
No
Gregg (1/21/2025, 12:12:06 AM): Yes
Welcome (1/21/2025, 12:12:11 AM): Thank you, you're all set! A Sleep Expert will
get back to you soon!
Welcome (1/21/2025, 12:12:12 AM): Goodbye! Click the "Close Chat" button to end
this chat

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