Chapter 3

Research methodology

3.0 Introduction
The previous chapter reviewed related literature on the assessment on library management
system (koha) adopted at Belvedere Technical Teachers’ College.In this chapter the
researcher he research methodology for data collection on the library management system
adopted at Belvedere Technical Teachers College (Koha). This chapter comprises of an
outline of the procedures used to carry out the study which includes the research design,
population, sample and sampling procedure, research instruments, data collection procedure,
data presentation procedures, validity and reliability and finally the ethical consideration.

3.1 Research philosophy

According to Bajpai (2011) “research philosophy deals with the source, nature and
development of knowledge”. It is a belief about the ways in which data about a phenomenon
should be collected, analyzed and used. The research philosophy used in this study is
pragmatism. Pragmatism philosophy is used in research where mixed methodology approach
is applied. Pragmatism research philosophy believes that the most important factor in
research is the research questions. One can be appropriate than the other in answering
questions. Pragmatism philosophy believes that both qualitative and quantitative research
approaches are possible and highly appropriate. Researchers believe that pragmatism
philosophy is appealing because it allows researcher to study what interest them and what is
of value to them and can bring positive consequences to their system.

3.2 Research Approach

This study used the mixed methodology approach because it enhances quality of study by
eliminating limitations and weaknesses of using a single approach. As noted by Lehmann
(2006) research methodology refers to the procedures and technique used to collect, store,
analyse and present information. The researcher used both qualitative and quantitative
research methods in conducting this research. This research methodology gave the researcher
an opportunity to use quantitative data gathering and analysis method since it takes a
qualitative approach. With positivism approach the researcher can be independent from the
research as it solely deals with facts and is highly premised on the idea of objectivism. The
researcher was afforded the chance to statistically analyse the data gathered in the research, it
also enabled the researcher to answer the who, why, when, and how of the research variables.
The researcher by also incorporating the qualitative research method was able to explain
findings through words and images. Qualitative is difficult to define clearly because it has no
theory or paradigm that is distinctively its own and also does not have a distinct set of
methods or practices that are entirely its own. As described by Denzin and Lincoln (2011)
qualitative research is often associated with specific kinds of data usually involving words or
images rather than numbers.

3.3 Mixed research methodology

In this study the researcher used a mixed research method in carrying out the study. As
defined by Johnson and Onwuegbuzie (2004), mixed research method is the class of research
where the researcher combines both qualitative and quantitative research techniques into a
single study. The quantitative research primarily follows the confirmatory scientific method
because its focus is on hypothesis testing and theory and on the other hand, qualitative
research method primarily follows the exploratory scientific method. Qualitative research
method is used to describe what is seen locally and sometimes to come up with or generate
new hypothesis and theories. Qualitative research is used when little is known about a topic
or phenomenon and when one wants to discover or learn more about it. It is commonly used
to understand people’s experiences and to express their perspective.

It is important to use both exploratory and confirmatory methods in one research. In this
regard combining the two methods has been enabled the researcher to explicitly explain and
understand the problem which was investigated. In justifying the use of mixed method in this
study, the researcher borrowed analysis from Rose, et al (2015) who observed that while
studies are most commonly associated with qualitative research and quantitative data the two
can easily complement each other in giving greater meaning to the research result.

Both approaches can be combined as they shared the goal of understanding the world in
which we live. These two approaches shared a unified logic, same rules of inference. The
researcher use the two approaches because they provide a variety of perspectives from which
a particular phenomenon can be studied and they shared a common goal of disseminating
knowledge for practical use.
3.4 Research Design
Pandey and Pandey (2015) define research design as the plan, structure and strategy of
investigating conceived so as to obtain answers to research questions and a control variance.
Salkind (2009) supported the same understanding, stated that the research design refers to
how to obtain information and the procedures taken in order to achieve on objective study.
Cooper and Shindler (2008) hold that research design aids the researcher in the allocation of
limited resources by posing crucial choices in methodology while it also help obtain answers
to research questions. The researcher used a case study research design in this study.

3.4.1 Case study design

According to Gary (2013) a case study involves in-depth research into one case or small set
of cases. The case may be a child, a hospital ward, a period in time, an event, a business, a
social service department… the list could go on. The aim is to gain a rich, detailed
understanding by examining aspects of the case in detail. By using the case study design there
searcher was able to collect a lot of detail that would not normally be easily obtained by other
research designs. The data collected was much richer and of greater depth than can be found
through other experimental designs. The sample for this study was very small thus the case
study design used since it is feasible with small samples. However the case study has its own
weaknesses which the researcher suffered and the data that was collected could not be
generalized to a wider population.

The researcher selected a case study design because of the nature of the research problem. A
case study is the best plan for answering research questions and its strengths over weighs its
limitations. The case study is able to offer means of investigating complex social units
consisting of multiple variables of potential importance in understanding the phenomenon. A
case study is echoed in real life situations and it results in a rich and holistic account of a
phenomenon. It also offers insights and illuminates meanings that expand its reader’s
experiences. These insights can be construed as tentative hypothesis that helps structure
future research; hence it plays an important role in advancing a field’s knowledge base. Case
studies are proved to be useful for studying educational innovations, evaluating programs and
informing policy. Perhaps because a case study focuses on a single unit in the issue of
generalizing looms larger here than other types of qualitative research. However much can be
learned from a particular cases as researchers can learn vicariously from an encounter with
the case through the researchers narrative description. Stake (2005) said that the colorful
description in a case study can create an image.

The special features of a case research provide a rationale for its selection and also present
certain limitations in its usage. Although rich, thick description and analysis of a
phenomenon may be desired, a researcher may not have the money and time to devote to
such an undertaking. Even if the time is available to produce a worthy case study the product
may be too lengthy, too detailed or too involved for busy policy makers and practitioners to
read and use.

The case study design is the most appropriate because it has tightly controlled conditions,
random sampling and use of statistical probabilities, and it is theoretically possible to predict
behaviour in similar settings without actually observing that behavior. However, there is a
possibility of errors of memory or judgment since reconstructing case history is based on
memory, this can lead to errors of memory or judgment since reconstructing case history is
based on memory, this can lead to errors. Also one perceived the past could be different from
another person.

3.5 Population
Perjtersen (2015) posits that a research population is generally a large collection of
individuals or objects that is the main focus of a scientific query. It is for the benefit of the
population that individuals or objects known to have similar characteristics. All individuals or
objects within a certain population usually have a common, binding characteristics or trait.
The study focuses on library staff, lecturers and students. A total of 40 people were used. 5
library staff members, 15 students and 20 lecturers were selected. The target population
consisted of respondents with different socio-economic, educational backgrounds. The
researcher chose these respondents because they are the ones that consists the highest number
of users of BTTC library, indicating that they are the ones who get involved in a lot of
interaction with the library in search for information. Library staff constituted 10% of the
population, Lecturers constituted 40% and finally students constituted 50 % of the
population. Students had 50 % because they are representing a bigger number of users at
BTTC library.
3.6 Sample and sampling procedure
The notion of sampling according to Gary (2013) belongs in experimental research and
research that seeks relationships among variables. There is the assumption that the group or
groups for research are taken from a manageable sample which is representative of a large
population. Assuming that the sample is truly representative of the wider population, the
findings of the research can then be generalized to the population. According to Jacobs
(2012) sampling is the process of selecting a few (sample) from a bigger group (the sampling
population) to become the basis for estimating or predicting the prevalence of an unknown
piece of information, situation or outcome regarding the bigger group. The researcher does
not have to investigate the whole population. Reducing the number of individuals in a study
can reduce the cost and workload of the researcher and might make it easier to obtain high
quality information. The researcher took the sample from Belvedere Technical Teachers’
College population which is represented by library staff, Lecturers and students, as they are

the main users of the library. There are 5 library staff, 80 lecturers and 850 students at BTTC.

3.6.1 Judgemental / purposive sampling

The researcher used the judgemental sampling. Shukla defines judgemental as using your
own judgement to select a sample. The researcher in this case used her own wisdom to draw a
sample from students, library staff and lecturers at BTTC whom he deemed suitable for the
assessment of the library management system adopted at BTTC. According to Musingafi and
Hlatyiwayo (2011) judgemental sampling is when elements are chosen based on the purpose
of study.

3.6.2Sample Frame
Table 1 Sample Frame

Respondent Category Total Sample frame

Library staff 5

Lecturers 15
 Students 20

Total 40

3.6.3 Sample Size

Crouch (2000) defines a sample as limited number taken from a large group for testing and
analysis on the assumption that the sample can be taken as a representative of the whole
population. According to Luck and Rubin (2006), an appropriate sample size should be at
least 10% of the total population. However, the researcher used 80% of the population which
is a total of 40 respondents.

3.7 Research instruments.

The researcher used questionnaires and interviews as research instruments and these combine
very well in data collection. Questionnaires are one of the most affordable ways to gather
quantitative data especially self-administered questionnaire where one does not have to
higher surveyors to administer the research on behalf of the researcher. Questionnaires are
advantageous in that they are inexpensive, practical, fast, scalable, comparable, valid,
reliable, standardized and anonymous. Interviews are also effective in data collection because
they can be done face to face or over the phone. The researcher can also ask further questions
to gain more in depth information and interviewees can be given sample of questions to
prepare for the interviews and it allows the researcher to collect people’s ideas, opinions,
values and beliefs about a certain topic.

3.7.1 Questionnaires
According to McDaniel et al (2001) a questionnaire is a set of questions designed to
generate the data necessary for accomplishing the objectives of the research project. The
questionnaire contained the questions covering all the research objectives of the study. It had
both closed-ended and open-ended questions on demographic data of respondents; the current
stat of the library management system, challenges of the system, and solutions to the
problems faced by the system and defects of the system. Open ended questions enabled the
researcher to solicit for information as far as service provided by the manual library system is
concerned and to allow the respondents to highlight their opinions without the guidance of
the researcher. Closed-ended questions were also asked and allowed the researcher to easily
code and statistically analyze the responses received. Questionnaires were decided upon in
this research because they offered the possibility of anonymity because subjects’ names were
not required on the completed questionnaires. More questionnaires allowed the researcher to
collect data from a large number of respondents at once there by serving time. However by
using the questionnaire, there was no room for the respondents to ask for clarity and any
room for the researcher to observe the body language of the respondents.

3.7.2 Interviews
Kumah (2005) defines an interview as any person to person interaction between two or more
people with the specific purpose in mind. Interviews were utilized by the researcher in this
study to collect data from across all hierarchies in the organization and this enabled the
researcher to probe further for more information on the questions from the respondent. The
respondents had a chance to get some explanations and clarification on vague or those
questions which they did not understand well. However, interviews may allow the researcher
to introduce his bias hut this was reduced as the researcher used an interview guide for the
interviews to make sure that every respondent was asked the same questions. Interviews are
as effective as they helped the researcher to observe nonverbal languages by the respondents.

3.8 Data collection procedure

Data was collected from the respondents using the questionnaires and interviews. For the
interviews the researcher sought for permission to carry out the interview from the relevant
authority. Upon getting the approval to carry out the interview from the authorities, the
researcher made some appointments for the interviews. The interviews were done as per the
schedule and every session lasted for about 10-15 minutes. A comprehensive interview guide
was constructed by the researcher such that there was consistence in the asking of the
questions and it was performed by the researcher herself.

For the questionnaires, a pick and drop method was used by the researcher, the researcher
have to distribute the questionnaires in the respective places of the respondents. The
researcher have to move around the offices to distribute questionnaires to the selected
lecturers, and for students, the researcher have to choose them from different departments and
lastly 5 librarians were given the questionnaires in the library. Random method was used for
selection.

3.9 Data presentation procedure

The data presentation in this study was done through the use of one statistical procedure
although there are various statistical packages like the Epi-info version 3.3 and the SPSS
version 16. The data was entered into a computer using the Microsoft office excel 2007
package and the analysis was done using the same package to come up with the results which
were presented in the forms of tables, graphs and charts for easy understanding and read
through. Turner (2019) explains that “the purpose of data analysis is not only to make sense
out of what was uncovered, but also to construct a framework of communication of what the
data reveal and explanations of the information presented in they find answers to the research
questions. To ensure completeness of the research, all graphs, tables, and charts are
accompanied by explanations of the information presented in them.

3.10 Validity and Reliability

To increase the validity and reliability of research findings, the research had to ask simple,
short and unambiguous questions in order to solicit for valid data. A large sample was used as
it assisted in yielding reliable and better research findings. The researcher triangulated the
research methods by using questionnaires and interviews in the same research and this
enabled the researcher to make sure that all loose ends were tied and valid reliable results
were found at the end of the day. Before the final interview guide and questionnaires were
used for the final interview guide and questionnaires were used for the final research a pilot
study was conducted to pre-test them and this assisted the researcher in clarifying aspects on
the questionnaire to avoid ambiguity of the questions. The questionnaires were revised and
corrections made according to suggestions and recommendations during the piloting period.

3.11 Ethical Considerations

The research involved human beings as the research subjects, ethical considerations for
example confidentiality, anonymity, and avoidance of deception were considered when
drafting the questionnaires and carrying out the interviews. The individuals who took part in
the research were informed about the study and told why they had been selected to take part
in the study and they gave their informed consent agreeing to willingly participate in the
study. On the issues of confidentiality, the questionnaire did not ask participants to disclose
their names or any other personal details on the form. Bryman (2008) describe ethics as doing
what is morally and legally right in the conducting of research. Because ethics is important to
professions, researchers need to be cognizant of several ethical considerations. These include
determining whether the topic itself is ethical, what risk is involved to respondents, and
confidentiality and privacy. The writers also mentioned that the cornerstone of ethical
research is ‘’informed consent” which entails that participants must be fully informed of what
will be asked of them, how the data will be used and what consequences could be there.

The research was conducted professionally with the recognition of research ethics of privacy,
confidentiality and anonymity being implemented so as to gain the confidence of the
respondents. As mentioned by Fleming and Zegwaard (2018) anonymity and confidentiality
is an important step in protecting the participants from potential harm.

3.12 Summary
This chapter dealt with the research methodologies and the design used in the investigation
and justifications. Research philosophy, approach, design, population sample and sampling
method were also highlighted. The research philosophy used is pragmatism and the mixed
approach was also used. Therefore, it further gave an insight into the researcher instruments
used in gathering data which are questionnaires and interviews, the target population and the
sampling procedures used in conducting the study.
 CHAPTER 4

DATA PRESENTATION, INTEPRETATION AND ANALYSIS.

INTRODUCTION
Chapter 3 was about research methodology for data collection on the library management
system adopted at BTTC. The aim of this chapter tabulate the findings of the study, to present
and analyze the data. The data was collected through interviews and questionnaires.
Presenting the data includes the pictorial representation by using graphs, charts, maps and
other methods. These methods help in adding the visual aspect which makes it much more
comfortable and easy to understand. The interviews were conducted successfully with the
targeted number of respondents. The response rate was 100%. All questionnaires were
returned. All the findings were documented herein. The areas dealt with in this chapter were
the objectives of the study which include the effectiveness of Koha, the expectations of users
towards the library management system which was adopted at BTTC, the advantages of
implementing koha and the existing situation at BTTC.

4.1. Response rate

Responsive rate according to Connaway and Powell (2010), refers to the number of people
who completed the survey divided by the number of people who make up the total sample
group. Response rate provide valuable insight into the accuracy of the collected data. In
determining a response rate, completion rates are used to evaluate the component steps.
These component steps are then combined to form the response rate. The higher the rate of
response, the more reliable the research findings are. The responsive rate for both
questionnaire and interviews are as follows:

4.1.1. Interviews
The interviews were conducted successfully with the targeted number of 15 respondents.
Fifteen respondents were representing a 100% response rate. Five people were interviewed
from each of the three groups that is from students, lecturers and library staff. This means that
all library staff were interviewed.
4.1.2 Questionnaires
Results for students, lecturers and library staff were considered. There were eleven questions
for all of them. See appendices 2 and 3. Open and closed questions were used. A total of 40
questionnaires were administered to the participant and all of them were returned and were
filled in, they were representing a 100% response rate.

4.2 Demographic characteristics of respondents.

4.2.1 Age of respondents

The demographic data for respondents were classified under age, gender, professional
qualifications and period at the organization. All the respondents were from Belvedere
Teachers’ College. These include library staff, lecturers and students.

Table 1. Age of respondents

Age range Frequency Percentage representation

18-30 Years 10 25%

31-40 Years 15 40%

41-50 years 10 25%

51 and above 5 10%

Total 40 Respondents 100%

From the above table, the majority of the respondents are from the age group of 31- 40 years
which constitute 40% of the respondents. The second largest groups was 18-30 years and 41-
50 years which are both 25%. Finally, the last group is 51 years and above, and this group
carries 10% of the respondents.

A pie chart below presents data which is presented on the table above for easy presentation
and analysis.

Figure 4.1 Respondents age

4.2.2 Gender distribution

Table 4.2.

GENDER NO. OF RESPONDENTS

15
MALES

25
FEMALES

40
TOTAL
 title below the figure

NO OF RESPONDENTS

15

25

MALE FEMALE

The findings shows that females are more than males among the respondents. There are 25
males which is 60% of the respondents and males are 15 which is 40% of the respondents.

Is gender presentation useful to the conclusions of your study?

4.2.3 Academic and professional qualifications.

Table4. 3. Academic and professional qualifications

Qualification No of respondents
O level 4

6
A level

5
Certificate
 12
Diploma

8
Degree

Masters 5

Total 40

This should be titled appropriately.

Fig 4.2 (title)

From the bar graph, it can be noted that the respondents have different education levels and
this ranges from O’ level up to masters. The majority of the respondents are the holders of
diplomas with 12 people and this represent 30 % of the total population, followed by those
with degree level 8 which represent 25%, while 6 of them are holders of A’ level certificates
which is 20 % of the respondents. Certificates and masters holders have 5 people each and
this constitute 10% each. The least group are those with O’ level certificates and these
represent 5%. All the respondents are able to read and write which becomes easier for them
to complete the questionnaire and give accurate information needed in this research.

4.2.4. Period at the college

Table 4...?. Period spent at the college

Period at the college No of respondents

Below 5 years 20

5-10 years 9

11-15 years 7

15 and above 4

TOTAL 40
. Period spent at the college
From the above graph the highest number of respondents have less than 5 years at the college
and these are students and they constitute 50 % of the respondents. The second highest group
which have 9 respondents ranges between 5-10 years at the college, they represent 25 %.
Those with 11-15 years are 7 and they constitute 15% of the respondents. The final group
have 4 respondents which represent 10 %, and these have 15 years and above.

4.2.5 Designation of respondents

Table 5

Category No of respondents

Library staff 5

lecturers 15

students 20

Total 40

4.2.6 Designation of respondents

. Pie chart
 NO. OF RESPONDENTS
5

20

15

LIBRARY STAFF LECTURES STUDENTS

As shown on the pie chart, there are 40 respondents from 3 categories. These 3 categories are
Students, library staff and lecturers. Students constitute half of the respondents which is 50%.
This is because students are frequently use the library. The second group of lecturers has 15
people and constitute 35% of the respondents. The third group which is the lowest group have
only 5 people and these are library staff. They represent 15% of the respondents. These
people were selected because they are the most affected library users and they are
representing all library users.

4.3. The effectiveness of koha

. Effectiveness of KOHA

Effective Number of respondents

Not effective 0

5
Not always effective
15
Effective

Very effective 20
The table above shows statistics on the effectiveness of Koha. From the information above, it
shows that the majority agreed that koha is very effective as compared to the manual system.
Twenty people which is the highest number agreed that koha is very effective and no one is
going against its effectiveness. This means that users are eager to use koha than the browne
issue system. According to Singh and Sanama (2012), Koha is highly flexible as
consultations and library can be used and terminals without hard disc or specialized
hardware. This means that it gives users the opportunity to choose solutions that are suitable
for their needs depending on the problem.

4.4. User satisfaction of koha

Marakas (2007) alluded that the use of koha serves time and resources by not having to apply
for book pockets and cards. It is easier to send out overdue notices and retrieve overdue
books. All systems both electronic and manual have advantages and disadvantages in their
operations. The researcher looked on the adopted system at BTTC koha in order to hear from
the respondents whether they are satisfied with the services offered using koha. The majority
of respondents agreed that koha is very effective, although some of the modules are not used.
Twenty respondents which is the majority are very satisfied, 13 are satisfied and only 2 are
not satisfied. This means that if koha is implemented fully, there will be effective service
delivery to users. This is shown on the table below.

Table.....? 7. User satisfaction

User satisfaction No of respondents

Not satisfied 2
Satisfied 13
Very Satisfied 20

How do the students and Lecturers know the effectiveness of the system when it is not being
used for user purposes? (Are they well versed in Koha?) Your study revealed from the
beginning that only Librarians make use of the system by uploading certain modules and not
for circulation purposes.
4.5. Expectations by users regarding the adopted library management system at BTTC
(KOHA).
Table? 8.........

Expectations Disagreed Agreed Strongly

agreed

Provide quick response to request 15 25

Union catalogue facility 20 20

Simple clear 18 22
Interface for librarians and patrons

Customizable search 19 21

Reduces and eliminate errors of long and

repetitive manual processing 17 23

Easier access to information like 20 20

management of reports as well as
accurate and faster results from
statistical analysis.
 Increases job satisfaction among staff 18 22
members as it eliminates duplication of
effort

It is always believed that online systems provide better services than manual systems. Both
students and staff are expecting better service provision offered by the use of Koha as
compared to the browne issue system. This is shown on the table above where majority of
respondents are expecting better service provision by using of koha as a library management
system. None of the respondents is expecting negative results from the system. As shown on
the table, the majority of respondents are strongly agreed with positive expectations. Some of
them just believed that koha is going to bring positive results when fully implemented. Taylor
(2004) argued that an integrated library system is more than just an online public access
catalogue (OPACs) they are fully integrated computer systems that include various modules
to perform different functions. Integrated library management software is designed to
enhance all library routine activities as expected by the library users.
4.6. Challenges which delay implementation of koha
Table 9.............

Challenges Disagreed Agreed Strongly agreed

Lack of expertise 14 26

Resistance to change
by library staff 18 22

Inadequate 5 12 23
managerial support

Erratic supply of 15 10 15
power

Ignorance 10 18 12

Mahideen et al (2012) posits that there is lack of understanding about open source systems
and its acceptance among librarians and this indicates a gap between librarian and open
source systems technology awareness which discourages OSS technology adoption in
libraries After adopting the new library management system at BTTC, the library is
struggling to implement the system to its fullest. The system is not fully functioning, this is
because of some challenges. Some of the possible challenges include lack of expertise,
resistance to change by library staff, erratic supply of power ignorance and inadequate
managerial support. As shown on the table above, the majority strongly agreed with the
reasons which delays the implementation. Only a few respondents did not agree with some of
the reasons. From the results it shows that lack of expertise and inadequate managerial
support are the main reasons which delays the implementation. Without expertise and
adequate managerial support, nothing can be done. These are two aspects which need to be
dealt with so that the system will be fully functioning.

4.7. Solutions to the challenges

Why have 2 diagrams to present the same findings?

Table? 10. Solutions to the challenges

Solutions Disagreed Agreed Strongly agreed

There should be enhanced technical 17 23

collaboration between library and
 IT unit

Should contact awareness and

workshops for both library staff and 14 26
managerial team.

The library should be provided with

a generator and it can also use solar 22 18
energy

The management should tour other

libraries so that they appreciate the 19 21
system

Students representative committee

should work hand in hand with the 2 16 22
authorities for action

From the results above, it shows that all respondents agreed with the suggested solutions
except for only 2 who did not agree with the idea of involving SRC. The highest number are
for those respondents who are strongly agreed that there should be awareness and workshops
for both library staff and managerial team with 26 people followed by those who are strongly
agreed with the idea of enhanced technical collaboration between library staff and IT staff
with 23 people.
4.8. Current situation at BTTC
Table 11. Current situation at BTTC

Current situation Disagreed Agreed Strongly agreed

Slowness in service 22 18
provision

Misfiling of pockets 19 21

Manual catalogue
used is not up to date 14 26
 Miscalculation of 17 23
fines

The current situation at BTTC is not good. Service provision is very poor because the library
is still using the browne issue system despite the introduction of koha. Both systems are used
concurrently with browne issue system being mostly used. As widely known, the manual
system has many challenges which include slowness in service provision, misfiling of
pockets, and high number of lost books. The majority of respondents agreed that the current
situation at BTTC had many challenges. By implementing koha at BTTC, all these challenges
will be things of the past. Porter (2001) says that, in a manual system it is difficult to
ascertain whether a particular book is issued or not and hence reserving a book becomes a
cumbersome job.
4.9. SUMMARY
This chapter focused on the presentation, analysis, and interpretation of data. The data was
presented using pie charts, tables and graphs. Despite different views from respondents, the
findings reflect that, the majority of the respondents are waiting eagerly the implementation
of koha so that all modules will be functioning in order to do away with the browne issue
system completely. They highlighted many benefits which can be brought by the use of koha
as a library management system. From the questionnaire and interviews, it was found out that
the majority of the respondents were supporting the idea of implementation of koha. Chapter
five is going to highlight the discussion, summary, conclusions and recommendation