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The document is a transcript of a support chat between a user named Jerry and Bloomberg Media's Messaging Assistant regarding the cancellation of a subscription. Jerry navigates through various menu options to express his desire to cancel his All Access subscription, mentioning that he signed up for a trial. The assistant informs Jerry that a Customer Service Representative will follow up via email to assist with the cancellation process.

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2 views

Transcript

The document is a transcript of a support chat between a user named Jerry and Bloomberg Media's Messaging Assistant regarding the cancellation of a subscription. Jerry navigates through various menu options to express his desire to cancel his All Access subscription, mentioning that he signed up for a trial. The assistant informs Jerry that a Customer Service Representative will follow up via email to assist with the cancellation process.

Uploaded by

abrmac60
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Support Chat (5/14/2022, 1:52:04 PM): Hi Jerry!

I'm Bloomberg Media's Messaging


Assistant. I am happy to help you today!
Support Chat (5/14/2022, 1:52:06 PM): Please select one of the following topics:
Support Chat (5/14/2022, 1:52:07 PM): Menu Options:
Manage my Subscription
Website Feedback
Technical Troubleshooting
Marketing Preferences
Market Data
Bloomberg Professional Services
Jerry (5/14/2022, 1:52:21 PM): Manage my Subscription
Support Chat (5/14/2022, 1:52:24 PM): Please help me narrow down your issue:
Support Chat (5/14/2022, 1:52:26 PM): Menu Options:
Invoice Request
Apple/Google Purchase
Billing/Payment Issue
Cancel Subscription
Change Subscription
Product Delivery
Update Mailing Address
Change Email Address
Other
Previous Menu
Jerry (5/14/2022, 1:52:35 PM): Cancel Subscription
Support Chat (5/14/2022, 1:52:38 PM): Please select your subscription:
Support Chat (5/14/2022, 1:52:39 PM): Menu Options:
All Access
Digital
Businessweek Print
Student Subscription
Group Subscription
Apple/Google
Jerry (5/14/2022, 1:53:03 PM): I’m not sure
Support Chat (5/14/2022, 1:53:06 PM): Sorry, I didn't understand that. Please try
again.
Support Chat (5/14/2022, 1:53:07 PM): Please select your subscription:
Support Chat (5/14/2022, 1:53:09 PM): Menu Options:
All Access
Digital
Businessweek Print
Student Subscription
Group Subscription
Apple/Google
Jerry (5/14/2022, 1:53:39 PM): All Access
Support Chat (5/14/2022, 1:53:41 PM): In order to process your cancellation you
must be signed in to your account. Do you wish to sign in?
Support Chat (5/14/2022, 1:53:43 PM): Menu Options:
Yes
No
Jerry (5/14/2022, 1:54:00 PM): No
Support Chat (5/14/2022, 1:54:02 PM): Please provide us with some details about
your request:
Jerry (5/14/2022, 1:54:43 PM): I signed up for a trial run and I would like to
cancel it.
Support Chat (5/14/2022, 1:54:46 PM): A Customer Service Representative will send
you an email shortly!
Support Chat (5/14/2022, 1:54:47 PM): Thank you for chatting, have a great day!

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