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20-10-2023 Deepshikha Call Performance Report

The document contains call logs for an agent named Deepshikha from Unipe, detailing various phone numbers dialed on October 20, 2023. Each entry includes information such as the phone number, entry date, ring duration, and dial duration. The logs show a range of call durations, with many calls having very short ring and dial times.

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deepak.seo2008
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42 views9 pages

20-10-2023 Deepshikha Call Performance Report

The document contains call logs for an agent named Deepshikha from Unipe, detailing various phone numbers dialed on October 20, 2023. Each entry includes information such as the phone number, entry date, ring duration, and dial duration. The logs show a range of call durations, with many calls having very short ring and dial times.

Uploaded by

deepak.seo2008
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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AGEN

Sno Agent ID Process Phone Number Extension Entry Date Ring Duration Dial Duration
1 Deepshikha Unipe 8800639010 1001 10/20/2023 11:52 0:00:01 0:00:15
2 Deepshikha Unipe 8527853629 1001 10/20/2023 11:53 0:00:01 0:00:00
3 Deepshikha Unipe 9711704162 1001 10/20/2023 11:54 0:00:01 0:00:00
4 Deepshikha Unipe 9999532001 1001 10/20/2023 12:01 0:00:00 0:00:29
5 Deepshikha Unipe 9891999075 1001 10/20/2023 12:13 0:00:01 0:00:10
6 Deepshikha Unipe 9891999075 1001 10/20/2023 12:19 0:00:01 0:00:09
7 Deepshikha Unipe 7290097348 1001 10/20/2023 12:20 0:00:01 0:00:30
8 Deepshikha Unipe 9911020857 1001 10/20/2023 12:21 0:00:00 0:00:11
9 Deepshikha Unipe 9289399051 1001 10/20/2023 12:24 0:00:01 0:00:15
10 Deepshikha Unipe 8920426784 1001 10/20/2023 12:26 0:00:01 0:00:20
11 Deepshikha Unipe 8806390100 1001 10/20/2023 12:28 0:00:01 0:00:00
12 Deepshikha Unipe 9971460829 1001 10/20/2023 12:48 0:00:00 0:00:30
13 Deepshikha Unipe 9654574351 1001 10/20/2023 13:05 0:00:01 0:00:12
14 Deepshikha Unipe 7781044519 1001 10/20/2023 13:08 0:00:01 0:00:09
15 Deepshikha Unipe 9910543275 1001 10/20/2023 13:12 0:00:01 0:00:30
16 Deepshikha Unipe 9811871893 1001 10/20/2023 13:13 0:00:00 0:00:07
17 Deepshikha Unipe 8700309262 1001 10/20/2023 13:51 0:00:00 0:00:30
18 Deepshikha Unipe 9810178745 1001 10/20/2023 13:52 0:00:01 0:00:30
19 Deepshikha Unipe 9811779981 1001 10/20/2023 13:53 0:00:01 0:00:28
20 Deepshikha Unipe 9811779981 1001 10/20/2023 13:54 0:00:01 0:00:00
21 Deepshikha Unipe 9811045336 1001 10/20/2023 13:56 0:00:02 0:00:16
22 Deepshikha Unipe 9811045336 1001 10/20/2023 13:58 0:00:00 0:00:23
23 Deepshikha Unipe 9891336517 1001 10/20/2023 17:29 0:00:01 0:00:15
24 Deepshikha Unipe 9891280079 1001 10/20/2023 17:30 0:00:00 0:00:30
25 Deepshikha Unipe 9811065098 1001 10/20/2023 17:31 0:00:00 0:00:27
26 Deepshikha Unipe 9212233250 1001 10/20/2023 17:32 0:00:00 0:00:31
27 Deepshikha Unipe 9818133020 1001 10/20/2023 17:33 0:00:01 0:00:23
28 Deepshikha Unipe 9664341228 1001 10/20/2023 17:37 0:00:01 0:00:10
29 Deepshikha Unipe 9810702218 1001 10/20/2023 17:38 0:00:01 0:00:22
30 Deepshikha Unipe 8095166555 1001 10/20/2023 17:40 0:00:00 0:00:30
31 Deepshikha Unipe 9396225957 1001 10/20/2023 17:40 0:00:01 0:00:20
32 Deepshikha Unipe 7337876034 1001 10/20/2023 17:42 0:00:00 0:00:14
33 Deepshikha Unipe 9900296361 1001 10/20/2023 17:43 0:00:01 0:00:30
34 Deepshikha Unipe 9900296361 1001 10/20/2023 17:43 0:00:01 0:00:00
35 Deepshikha Unipe 9810138933 1001 10/20/2023 17:44 0:00:00 0:00:07
36 Deepshikha Unipe 919810066817 1001 10/20/2023 17:44 0:00:01 0:00:30
37 Deepshikha Unipe 9884024105 1001 10/20/2023 17:45 0:00:00 0:00:07
38 Deepshikha Unipe 7506260897 1001 10/20/2023 17:46 0:00:00 0:00:00
39 Deepshikha Unipe 9811119924 1001 10/20/2023 17:47 0:00:00 0:00:06
40 Deepshikha Unipe 9811119924 1001 10/20/2023 17:47 0:00:00 0:00:21
41 Deepshikha Unipe 9212448100 1001 10/20/2023 17:48 0:00:01 0:00:00
42 Deepshikha Unipe 9638336000 1001 10/20/2023 17:49 0:00:00 0:00:30
43 Deepshikha Unipe 9810094828 1001 10/20/2023 17:50 0:00:01 0:00:17
44 Deepshikha Unipe 8700124309 1001 10/20/2023 17:51 0:00:01 0:00:30
45 Deepshikha Unipe 97171043140 1001 10/20/2023 17:52 0:00:01 0:00:00
46 Deepshikha Unipe 9811847233 1001 10/20/2023 17:52 0:00:01 0:00:24
47 Deepshikha Unipe 9821076226 1001 10/20/2023 17:53 0:00:01 0:00:00
48 Deepshikha Unipe 9955993077 1001 10/20/2023 17:54 0:00:01 0:00:30
49 Deepshikha Unipe 9983836028 1001 10/20/2023 17:55 0:00:00 0:00:17
50 Deepshikha Unipe 9811597009 1001 10/20/2023 17:56 0:00:01 0:00:30
51 Deepshikha Unipe 8800639010 1001 10/20/2023 18:07 0:00:01 0:00:30
52 Deepshikha Unipe 9811597009 1001 10/20/2023 18:08 0:00:01 0:00:21
53 Deepshikha Unipe 8452050022 1001 10/20/2023 18:08 0:00:00 0:00:30
54 Deepshikha Unipe 9357399998 1001 10/20/2023 18:09 0:00:01 0:00:00
55 Deepshikha Unipe 9820096098 1001 10/20/2023 18:09 0:00:01 0:00:15
56 Deepshikha Unipe 9810096163 1001 10/20/2023 18:11 0:00:00 0:00:00
57 Deepshikha Unipe 9899546733 1001 10/20/2023 18:11 0:00:00 0:00:08
58 Deepshikha Unipe 9958021114 1001 10/20/2023 18:12 0:00:01 0:00:30
59 Deepshikha Unipe 8527282220 1001 10/20/2023 18:13 0:00:01 0:00:00
60 Deepshikha Unipe 9949954565 1001 10/20/2023 18:13 0:00:00 0:00:15
61 Deepshikha Unipe 80080077666 1001 10/20/2023 18:14 0:00:01 0:00:00
62 Deepshikha Unipe 9654878927 1001 10/20/2023 18:14 0:00:00 0:00:08
63 Deepshikha Unipe 7791584613 1001 10/20/2023 18:15 0:00:01 0:00:14
64 Deepshikha Unipe 9632035500 1001 10/20/2023 18:15 0:00:01 0:00:15
65 Deepshikha Unipe 9900103407 1001 10/20/2023 18:16 0:00:01 0:00:30
66 Deepshikha Unipe 9654739621 1001 10/20/2023 18:16 0:00:01 0:00:00
67 Deepshikha Unipe 8291949954 1001 10/20/2023 18:17 0:00:01 0:00:30
68 Deepshikha Unipe 8928702942 1001 10/20/2023 18:17 0:00:01 0:00:19
69 Deepshikha Unipe 919341791664 1001 10/20/2023 18:18 0:00:01 0:00:00
70 Deepshikha Unipe 9810395549 1001 10/20/2023 18:19 0:00:01 0:00:30
71 Deepshikha Unipe 9560488366 1001 10/20/2023 18:19 0:00:00 0:00:14
72 Deepshikha Unipe 8077634027 1001 10/20/2023 18:23 0:00:00 0:00:30
73 Deepshikha Unipe 9028847845 1001 10/20/2023 18:24 0:00:01 0:00:08
74 Deepshikha Unipe 9871259532 1001 10/20/2023 18:26 0:00:01 0:00:00
75 Deepshikha Unipe 9811503881 1001 10/20/2023 18:26 0:00:01 0:00:18
76 Deepshikha Unipe 9911193721 1001 10/20/2023 18:27 0:00:01 0:00:00
77 Deepshikha Unipe 9373469675 1001 10/20/2023 18:28 0:00:00 0:00:17
78 Deepshikha Unipe 9456273907 1001 10/20/2023 18:29 0:00:00 0:00:00
79 Deepshikha Unipe 919717065150 1001 10/20/2023 18:30 0:00:01 0:00:00
80 Deepshikha Unipe 9810443288 1001 10/20/2023 18:30 0:00:01 0:00:30
81 Deepshikha Unipe 9312396598 1001 10/20/2023 18:31 0:00:00 0:00:22
82 Deepshikha Unipe 8127007537 1001 10/20/2023 18:32 0:00:01 0:00:00
83 Deepshikha Unipe 7678158492 1001 10/20/2023 18:33 0:00:00 0:00:16
84 Deepshikha Unipe 7987424309 1001 10/20/2023 18:33 0:00:01 0:00:20
85 Deepshikha Unipe 9818322755 1001 10/20/2023 18:34 0:00:01 0:00:00
86 Deepshikha Unipe 9958781763 1001 10/20/2023 18:35 0:00:01 0:00:11
87 Deepshikha Unipe 8901294442 1001 10/20/2023 18:35 0:00:01 0:00:00
88 Deepshikha Unipe 8657495191 1001 10/20/2023 18:36 0:00:01 0:00:30
89 Deepshikha Unipe 2240806200 1001 10/20/2023 18:36 0:00:00 0:00:02
90 Deepshikha Unipe 9899382457 1001 10/20/2023 18:37 0:00:00 0:00:00
91 Deepshikha Unipe 7840070123 1001 10/20/2023 18:37 0:00:00 0:00:00
92 Deepshikha Unipe 9810521140 1001 10/20/2023 18:38 0:00:01 0:00:17
93 Deepshikha Unipe 18621865639 1001 10/20/2023 18:38 0:00:01 0:00:00
94 Deepshikha Unipe 919810208687 1001 10/20/2023 18:39 0:00:00 0:00:00
95 Deepshikha Unipe 8800565608 1001 10/20/2023 18:39 0:00:00 0:00:00
AGENT DAILY DETAILED PERFORMANCE REPORT (TOTALCALLS)
Duration Hold Duration Status Disposition Call Type Call Mode Completed By
0:00:10 0:00:00 ANSWERED Call_Connected OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:15 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:54 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:01:15 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:35 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:01:27 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:38 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:02:36 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:02 0:00:00 ANSWERED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:01 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:09 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:47 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:24 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:43 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:46 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:31 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:15 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:52 0:00:00 ANSWERED Call_Connected OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:10 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:21 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:01:16 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:01:03 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED AUTOWRAPUP OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:36 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:39 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:21 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:36 0:00:00 ANSWERED Call_Connected OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:03:32 0:00:00 ANSWERED Call_Connected OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:48 0:00:00 ANSWERED Call_Connected OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:40 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:01:04 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:01:07 0:00:00 ANSWERED Call_Connected OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:28 0:00:00 ANSWERED Call_Connected OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual caller
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
0:00:00 0:00:00 ABANDONED Not_Connected_1 OUTGOING manual agent
Is Transfered Call Transfered Type Transfered Mode Transfered From Agent
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE
N NONE

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