User Guide

GUARD 360° Vehicle Protection

Operating Instructions for GUARD 360°
Version 1.00 (Status 16.09.2024)
Content.

This document is intended to provide an

operating manual for the GUARD 360°
Topics:
vehicle protection package.
01 – Highlights at a glance

01 – Highlights at a glance
02 – Mercedes-Benz App: Activation of Digital Extras

The GUARD 360° vehicle protection 02 – Mercedes-Benz App: Activation of Digital Extras
package is exclusively available in 03 – Theft Notification Parking Collision Detection incl. 360° Camera Snapshots

markets where Mercedes-Benz Digital 03 – Theft Notification & Parking Collision Detection incl. 360° Camera Snapshots
Extras are offered. Please note that the 04 – Stolen Vehicle Help

availability of the Digital Extras also 04 – Stolen Vehicle Help

depends on your vehicle model and 05 – Emergency Key Deactivation

equipment. For further information, 05 – Emergency Key Deactivation

please refer to the product world of the
Digital Extras.

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 Highlights at a glance

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User Guide for GUARD 360° vehicle protection

Highlights: GUARD 360° Vehicle Protection.

Theft Notification and Parking Stolen Vehicle Help Emergency Key Deactivation
Collision Detection
Informs you via app about a towing operation or The Digital Extra „Stolen Vehicle Help“ enables GUARD 360° gives you full control over your
attempted break-in detected by the vehicle. Also, you to report a vehicle theft quickly and easily . vehicle keys. In the event of loss or theft, you can
if your parked vehicle detects a collision, you will easily deactivate your vehicle keys remotely via
immediately receive a notification on your Subsequently, our certified partner will initiate the app - either all keys at once or just individual
smartphone. the tracking of your stolen vehicle in close keys. Only you as the main user have the option
coordination with the police to increase the of reactivating the keys - conveniently via the
If your vehicle is also equipped with a 360° chances of recovering the vehicle. Mercedes-Benz App.
camera, this visualizes the surroundings of the
parked vehicle if, for example, a collision has been
detected. In addition to the notification on your
smartphone, camera images* of the surroundings
are also displayed shortly after the incident.

Mercedes-Benz *if technically available for your vehicle and your vehicle is equipped with the 360° camera 4
 Mercedes-Benz App: Activation of Digital Extras

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User Guide for GUARD 360° vehicle protection

Mercedes-Benz App: Activation of Digital Extras.

1. Open menu 2. Select vehicle 3. Manage services 4. Safety and Service 5. Activate Digital Extras

Security and Safety

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User Guide for GUARD 360° vehicle protection

Equipment: Theft Notification and Parking Collision Detection.

CHAPTER CONTENTS
▪ Function overview.

▪ Process.

Requires Activation Digital Extras in the Mercedes-Benz

App:

• Theft Notification & parking collision detection.

• Linking of vehicle and app via QR code for encrypted
image transmission.
• If image recording is technically possible, initial
activation in the vehicle's multimedia display is
required.

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User Guide for GUARD 360° vehicle protection

Feature: Theft Notification and Parking Collision Detection.

Theft Notification and Parking

Collision Detection
Mercedes-Benz Theft Notification and Parking
Collision Detection enables Mercedes-Benz vehicles
to detect towing and theft when parked and inform
you of this via the app. If your car is hit, you will also
receive an immediate message on your smartphone.
When the engine is started, this message also
appears once on the vehicle's multimedia system. If
your vehicle is additionally equipped with a 360°
camera, it visualizes the surroundings of the parked
vehicle when, for example, a collision is detected.
You can see these images* in the multimedia system
and in the Mercedes me app and can use them for
further analysis. If required, you can deactivate the
systems for interior security, towing protection and
collision detection until the next journey. You can
easily deactivate the systems via the multimedia
system or the Mercedes-Benz App.

Mercedes-Benz *if technically available for your vehicle and your vehicle is equipped with the 360° camera 8
User Guide for GUARD 360° vehicle protection

Process: Theft Notification and Parking Collision Detection | Linking

vehicle and app
1. Open settings 2. Unique link to your 3. Call up parking collision 4. Scan QR code
vehicle settings in the vehicle

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User Guide for GUARD 360° vehicle protection

Process: Theft Notification and Parking Collision Detection | App

1. The vehicle detects a 2. Overview of collision 3. Notification that 4. Collision images* can 5. Download images*
collision collision images* are be called up and/or delete event
available

Collision images available:

S 500 (223-2216):The images are
available for download for 30 days.

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User Guide for GUARD 360° vehicle protection

Process: Theft Notification and Parking Collision Detection | Media

Display 1. A collision is detected, and you are notified of this collision when you start the vehicle*

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User Guide for GUARD 360° vehicle protection

Process: Theft Notification and Parking Collision Detection | Media

Display 2. The collision photos* can be managed in the menu (factory setting image recording off)

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User Guide for GUARD 360° vehicle protection

Process: Theft Notification and Parking Collision Detection | Media

Display 3. Manage collision photos*

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User Guide for GUARD 360° vehicle protection

Equipment: Stolen Vehicle Help.

CHAPTER CONTENTS
▪ Function overview.

▪ Process.

Requires Activation Digital Extras in the Mercedes-Benz

App:

• Stolen Vehicle App.

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User Guide for GUARD 360° vehicle protection

Feature: Stolen Vehicle Help.

Stolen Vehicle Help

In the event of theft, the Digital Extra Stolen Vehicle
Help offers the option of reporting the vehicle theft
quickly and easily via the Mercedes-Benz App.

Our certified partner, in close coordination with the

police, then initiates the location tracking of your
stolen vehicle to increase the chances of its recovery.

Notes on use:
• Vehicles that are not locatable before the purchase of
this Digital Extra are not covered by the services of this
Digital Extra.
• It is recommended that you enter an e-mail address in
your Mercedes-Benz account so that you can report a
loss even if the vehicle and smartphone have been
stolen.

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User Guide for GUARD 360° vehicle protection

Process: Stolen Vehicle Help | Theft report

1. Start process 2. Report stolen vehicle 3. Process overview 4. Enter and confirm
vehicle information

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User Guide for GUARD 360° vehicle protection

Process: Stolen Vehicle Help | Theft report

5. Enter the file number 6. PIN entry 7. Activation with call 8. Tracking the recovery 9. Finding the stolen
(country dependent) to Vodafone process vehicle

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User Guide for GUARD 360° vehicle protection

Equipment: Emergency Key Deactivation.

Chapter Contents
▪ Function overview.

▪ Process.

Requires Activation Digital Extras in the MercedesBenz

App:

• Emergency Key Deactivation.

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User Guide for GUARD 360° vehicle protection

Feature: Emergency Key Deactivation.

Emergency Key Deactivation

Emergency Key Deactivation offers you the
option of deactivating certain or all vehicle keys
in the event of loss or theft and reactivating
them when the keys are found again.

Emergency Key Deactivation requires an active

data connection between your smartphone and
vehicle. In addition, your vehicle battery must be
sufficiently charged so that the keys can be
deactivated and activated.

Prerequisite for deactivating all keys:

▪ There is no other key in the vehicle.
▪ There are no people or animals in the vehicle.
▪ The vehicle is parked in a safe location.

Only use the Emergency Key Deactivation function

in an emergency.

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User Guide for GUARD 360° vehicle protection

Process: Emergency Key Deactivation|Selective key deactivation

1. Emergency Key 2. Deactivate specific 3. Confirmation 4. PIN Entry 5. Key deactivation 6. Successful
Deactivation keys deactivation

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Process: Emergency Key Deactivation|Selective key activation

1. Activate all keys 2. PIN entry 3. All keys will be 4. All keys are active
activated

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User Guide for GUARD 360° vehicle protection

Process: Emergency Key Deactivation|Complete key deactivation

1. Emergency Key 2. Deactivate all keys 3. Confirmation 4. PIN Entry 5. Key deactivation 6. Successful
Deactivation deactivation

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User Guide for GUARD 360° vehicle protection

Process: Emergency Key Deactivation|Complete key activation

1. Activate all keys 2. PIN entry 3. All keys will be 4. All keys are active
activated

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User Guide for GUARD 360° vehicle protection

Process: Emergency Key Deactivation|Alternative unlocking options*

*Different tutorials are available depending on the vehicle type.

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Process: Emergency Key Deactivation | Unlocking options for an almost

empty battery *

*Different tutorials are available depending on the vehicle type.

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User Guide for GUARD 360° vehicle protection

Process: Emergency Key Deactivation | Alternative unlocking options

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 Mercedes-Benz

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