[1]This work presents an improvement to handle email handling problems by integrating efficient information

collection for email categorization and producing pertinent dictionaries when emails change in kind and volume.
The research's open premise is that text messaging serves as the fundamental idea behind fan emails. It has been
noted that the Automated Email Reply algorithm performs better when NLP techniques are applied, improving
its capacity to classify and produce email responses using probabilistic methodologies with the fewest possible
errors. An enhanced algorithm employs machine learning approaches to automate its functions and help email
users who struggle with managing a large volume of different types of emails.

https://www.researchgate.net/publication/
283028323_Improving_Email_Response_in_an_Email_Management_System_Using_Natural_Language_Proce
ssing_Based_Probabilistic_Methods/link/5702ae1508ae646a9da877f8/download?
_tp=eyJjb250ZXh0Ijp7ImZpcnN0UGFnZSI6InB1YmxpY2F0aW9uIiwicGFnZSI6InB1YmxpY2F0aW9uIn19

Secondly ,[2] Eric Horvitz, Andy Jacobs, David Hovel used machine learning techniques to assign the email a
low or high priority. They developed ROC curves for the SVM model while working on it. Prototypes of the
PRIORITIES systems, which use Microsoft Outlook for email and scheduling, were showcased.

https://arxiv.org/ftp/arxiv/papers/1301/1301.6707.pdf

In Personalized Email Recommender System Based on User Actions [3] they suggest utilising statistical
techniques and user behaviours to create an email recommender system. They approach the issue as a
classification with multiple classes where each class represents a suggested action from the user to an email, as
opposed to a two-class categorization with Spam and Ham. The most often performed actions are read, delete,
and reply. To test the framework, an experiment is carried out wherein a Naïve Bayesian classifier with varying
thresholds is used to assess the relationship between the performance and the quantity of features. An
encouraging outcome with good forecast accuracy is shown by the experiment.

https://link.springer.com/chapter/10.1007/978-3-642-34859-4_28

[4] It is suggested to employ an automated process that builds each user's personal profile by automatically
extracting the features of each communication they receive and allocating a priority for each one. By keeping
track of the messages; the person sends and receives, it creates the profile. Three elements make up the user's
personal profile: the subjects retrieved from the message's body, the sender and recipient(s) identified in the
email header. The suggested approach parses through the message body and extracts information about the
message's urgency and type. Using the weights of each characteristic as established by multiple-regression
analysis, the priority of a message is computed as the weighted sum of those characteristics. An experiment
shows how the suggested approach might be used in real-world scenarios, such filtering or ranking the
numerous messages that are received.

https://link.springer.com/chapter/10.1007/3-540-45049-1_69

[5] They concentrate on three areas: 1) They look at using regression and classification for expressing the
ordinal relations amongst the priority levels. 2) To identify user groups and acquire rich information that depict
social roles from the perspective of a specific user, they examine personal social networks. 3) They also created
a semi-supervised (transductive) system for learning that uses user nodes and messages in a personal email
network to spread priority labels from training scenarios to test cases. By combining these techniques, they are
able to provide an improved vector representation and a better modelling priority for every new email message.

https://lti.cs.cmu.edu/sites/default/files/research/thesis/2010/
shinjae_yoo_machine_learning_methods_for_personalized_email_prioritization.pdf

In this research, Smart Reply: Automated Response Suggestion for Email [6]; they suggest and study a new end-
to-end approach called Smart Reply that generates concise email responses automatically. With a single tap on a
mobile device, it provides semantically varied ideas that may be utilised as whole email responses. Currently,
10% of all mobile responses are assisted by the technology, which is used in Gmail's Inbox. It is intended to
process hundreds of millions of messages every day at a very high throughput. The system makes use of cutting-
edge, extensive deep learning.

https://dl.acm.org/doi/pdf/10.1145/2939672.2939801
The study “Customized Automated Email Response Bot Using Machine Learning and Robotic Process
Automation (2019)” [7] proposes a system for producing intelligent responses to specific email classifications.
The goal of the proposed system is to create an email management framework that can automatically identify
and respond to certain categories of emails. Support Vector Machine Algorithm is used by the system to classify
emails according to their content. An important factor in intelligent email response is the quality of the content
analysis, since sending the wrong kind of email to a client can result in unanticipated consequences. Therefore,
it is crucial to evaluate the system's viability on predefined email classes before carefully training the intended
system and subsequently expanding the number of classes and appropriate templates.

https://www.researchgate.net/profile/Radhika-Kotecha-2/publication/
332494210_Customized_Automated_Email_Response_Bot_Using_Machine_Learning_and_Robotic_Process_
Automation/links/60506cd7299bf1736746a035/Customized-Automated-Email-Response-Bot-Using-Machine-
Learning-and-Robotic-Process-Automation.pdf

[8] In this work, they create a prototype for an intelligent email client that assists in email replying by offering a
list of responses extracted from previously answered emails. The degree of similarity among the proposed
responses determines their ranking. They have assessed real-world email data to determine that reuse is feasible,
albeit with cautious retrieval techniques. In order to address the problem by utilising previously composed
responses from the past replies saved in the case base, they construct and analyse a case-based reasoning
strategy. Applying text processing as well as semantic analysis approaches, they develop a retrieval system that
detects similar situations beyond the exact matching. They use and cross-evaluate a number of text analysis
techniques, including synonym expansion and lexical analysis, to optimise retrieval. The results of their
evaluation suggest that synonym expansion may increase the likelihood of obtaining a more relevant match,
even at lower rankings. They assess their prototype by looking at the index size, processing time elapsed, and
quality of retrieval results. In the study, a unique Smart Email Client prototype built on the Case-Based
Reasoning (CBR) framework for problem-solving was described. they developed a retrieval system that uses
text processing along with semantic analysis approaches to locate related situations beyond exact matching.
Depending on the entering query, the algorithm cleverly retrieves related previous queries and their
corresponding responses. They conducted a thorough evaluation of their prototype using three main criteria: the
index size, processing time, and retrieval result quality. The dataset consisted of the mailbox data of two Enron
employees: Germany-c and Farmer-d. It demonstrated that the outcomes obtained across all three criteria are
encouraging.

https://ieeexplore.ieee.org/document/8517098?denied=

[9] This research uses machine learning approaches to identify spam. The paper describes algorithms that use
machine learning and applies them to various data sets. The optimal algorithm is chosen for email spam
detection based on its best precision and accuracy.

https://www.researchgate.net/profile/Sanket-Sonowal/publication/
344050184_Email_Spam_Detection_Using_Machine_Learning_Algorithms/links/
6322a969873eca0c008ab0f4/Email-Spam-Detection-Using-Machine-Learning-Algorithms.pdf

[10] As part of the research, Shreyasi Sinha, Isha Ghosh, and Suresh Chandra Satapathy have created a BP as
well as a BP+M framework to classify spam and determine classification accuracy. After comparing the two
models, they are able to say that the BP+M model uses fewer epochs to get results that are either equivalent or
better than the BP model. While backpropagation (BP) , backpropagation with momentum (BP+M), two of the
most popular and extensively studied classical and state-of-the-art learning algorithms, are known to frequently
become stuck in local optima.

https://www.researchgate.net/profile/R-Madana-Mohana-2/publication/
343980800_Customer_Support_Chatbot_Using_Machine_Learning/links/61fa28644393577abe06db28/
Customer-Support-Chatbot-Using-Machine-Learning.pdf#page=336
We have presented a model in this study effort that divides emails into spam and ham categories. To determine
the extreme values that fall outside of the designated range, DBSCAN and Isolation Forest are employed. The
effective features are chosen using the Chi-Square, Recursive Feature Elimination, and Heatmap feature
selection approaches. The suggested framework is employed in both deep learning and machine learning to
conduct a comparative evaluation. The machine learning implementation of the ensemble approach uses
Random Forest (RF), Gradient Boosting (GB), K-Nearest Neighbour (KNN), and Multinomial Naïve Bayes
(MNB).

Deep learning implementation using Recurrent Neural Network (RNN), Gradient Descent (GD), and Artificial
Neural Network (ANN). The output of numerous classifiers is combined using an ensemble approach.

https://www.researchgate.net/profile/Rajib-Halder-3/publication/
351596139_Analysis_of_Optimized_Machine_Learning_and_Deep_Learning_Techniques_for_Spam_Detectio
n/links/60ca2d35a6fdcc01d47a7a43/Analysis-of-Optimized-Machine-Learning-and-Deep-Learning-Techniques-
for-Spam-Detection.pdf