Republic of the Philippines

Department of Education
PUBLIC TECHNICAL-VOCATIONAL
HIGH SCHOOLS

Competency Based
Learning Material
Fourth Year

Module #7

Maintaining Computer System

and Networks
Unit of Competency:
Maintain Computer System and Networks
Qualification
Computer Hardware Servicing II
 TABLE OF CONTENTS

How to Use this Module.............................................................................

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................................................................................... 1

Introduction...............................................................................................

Technical Terms.......................................................................................

Learning Outcome 1.................................................................................

Information Sheet 1.1...............................................................................

Operation Sheet 1.1..................................................................................

Learning Outcome 2.................................................................................

Information Sheet 2.1...............................................................................

Self Check 2.1.........................................................................................

Information Sheet 2.2..................................................................

Operation Sheet 2.1..............................................................................

Learning Outcome 3...............................................................................

Job Sheet 3.1...........................................................................................

Answer Key 2.1.......................................................................................

Acknowledgment
 ACKNOWLEDGEMENT

Copyright Department of Education 2008

First Published JUNE 2008

This module was based on the Competency-Based Curriculum–

Contextual Learning Matrix (CBC-CLM) and finalized on the Instructional
Modules Finalization Development Workshop conducted at the
Development Academy of the Philippines, Tagaytay City, on May 6-10,
2008.

This learning instrument was developed by the following personnel:

Technology Teachers:
 Mr. Jemuel Jay E. Ybanez
Don Alejandro Roces Sr. Science Technology
 Mr. Joselito H. Zapanta
General Mariano Alvarez Technical High School
 Mrs. Mirasol F. Dasig
San Pedro Relocation Center National High School
 Ms. Evelyn U. Escario
Don Alejandro Roces Sr. Science Technology
 Ms. Cherlyn F. de Luna
Assemblywoman Felicita G. Bernardino Memorial Trade School

Contextual Teacher:

 Mrs. Ma. Josefina Bueno-Luna

E. Rodriuez Vocational High School

Encoder:

 Mrs. Marites L. Telewik

 Milagros P. Aguihap
Deped
 Nelson Clerigo

This work was produced with funding provided by the Department of

Education.
 HOW TO USE THIS MODULE
Welcome to the Module “Maintaining of Computer System and
Networks”. This module contains training materials and activities for you to
complete.

The unit of competency “Maintain Computer System and Networks”

contains knowledge, skills and attitudes required for a Computer Hardware
Servicing NC II course.

You are required to go through a series of learning activities in order to

complete each of the learning outcomes of the module. In each learning outcome
there are Information Sheets, Job Sheets, Operation Sheets, and Activity
Sheets. Follow these activities on your own and answer the Self-Check at the
end of each learning activity.

If you have questions, don’t hesitate to ask your facilitator for assistance.

Recognition of Prior Learning (RPL)

You may already have some of the knowledge and skills covered in this
module because you have:
o been working for some time
o already have completed training in this area.

If you can demonstrate to your teacher that you are competent in a

particular skill or skills, talk to him/her about having them formally recognized so
you don’t have to do he same training again. If you have a qualification or
Certificate of Competency from previous trainings show it to your teacher. If the
skills you acquired are still current and relevant to this module, they may
become part of the evidence you can present for RPL. If you are not sure about
the currency of your skills, discuss it with your teacher.

After completing this module ask your teacher to assess your competency.
Result of your assessment will be recorded in your competency profile. All the
learning activities are designed for you to complete at your own pace.

Inside this module you will find the activities for you to complete followed
by relevant information sheets for each learning outcome. Each learning
outcome may have more than one learning activity.

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Course : Computer Hardware Servicing NC II
Unit of Competency : Maintain Computer System and
Networks
Module : Maintaining Computer Systems and
Networks

INTRODUCTION
This module contains information and suggested learning activities
on Computer Hardware Servicing NC II. It includes the following
competencies: plan and prepare maintenance procedures; maintain
computer system and networks; and inspect and test computer system
and networks.

It consists of 3 learning outcomes. Each learning outcome contains

learning activities supported by each instructional sheet. Upon completion
of this module, report to your teacher to assess your achievement of
knowledge and skills requirement of this module. If you pass the
assessment, you will be given a certificate of completion.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module you should be able to:

LO1. Plan and prepare maintenance procedures

LO2. Maintain computer system and networks
LO3. Inspect and test computer system and networks

PRE-REQUISITES:

You must have completed module 5 “Diagnose and Troubleshoot

Computer System” and module 6 “Configure Computer Systems and
Networks” before studying this module.

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 TECHNICAL TERMS

 OHS – Occupational Health and Safety

 LAN Card – Local area network interface card.
 Server – is a part of a network. It is a special computer that users on
the network can asses to carry out a particular job.
 Port hub /Port – is a connector on the back of a computer or other
device. A port is either a serial port or a parallel port.
 Modem - (Modulator-Demodulator) The modem is a device that
allows a given computer to share data or otherwise a device which let
computers exchange information
 USB – (Universal Serial Port)
 Scanner- it is an input device that read text or illustration printed on
paper, translates the information into a form that a computer can use.
 Printer - It is a piece of hardware that produces a paper copy (also
known as ‘hardcopy’) of the information generated by the computer.
 Flash drive – a portable storage device which is plug directly to the
USB port.
 Network – a group of computers and associated devices that are
connected by communications facilities.
 OS (Operating system) software that controls the allocation and use
of programs and data that a computer uses.
 Software – programs and data that a computer uses.
 Motherboard – contains the CPU, BIOS, Memory, mass storage
interfaces, serial and parallel ports, expansion slot and all the
controllers required to control standard peripheral devices such as the
display screen, keyboard and disk drive
 UTP – (Unshielded Twisted Pair) least expensive and most popular
network media.
 LAN – Local Area Network, the connection of computers within an
organization or a building.
 MAN – Metropolitan Area Network, the establishment of connection
among computers within a country or municipality.
 WAN – Wide Area Network, global connection of networked
computers. Otherwise known as the internet.
 Maintenance - is the testing and cleaning of equipment.
 Planning – is both the organizational process of creating and
maintaining a plan; and the psychological process of thinking about
the activities required to create a desired future on some scale
 Computer System - The complete computer made up of the CPU,
memory and related electronics (main cabinet), all the peripheral
devices connected to it and its operating system. Computer systems
fall into two broad divisions: clients and servers. Client machines fall
into three categories from low to high end: laptop, desktop and
workstation. Servers range from small to large: low-end servers,
midrange servers and mainframes.

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Course : Computer Hardware Servicing NC II
Unit of Competency : Maintain Computer System and
Networks
Module : Maintaining of Computer System and
Networks

LO#1 : Plan and Prepare Maintenance Procedures

Assessment Criteria:

1. Requirement for planning and preparing for maintenance task is

organized.
2. Execution of OHS policies are carried out along with the task.
3. Checked computer system to be maintained; which corresponds to
specification and requirements.
4. Necessary materials for ensuring work delivery conform to the task.
5. Proper tools, equipment and testing devices for maintenance
purposes are obtained and checked against correct operation and
safety.
6. Computer system and network to be maintained are identified
based on the teachers instructions

References:

1. Bigelow, Stephen J., PC Technician’s Troubleshooting, McGraw

Hill
2. Kelly,DianneRose, Computer Maintenance and Troubleshooting
Handbook Rose Nelson WEB: http://home.comcast.net/~
3. Sandler,Corey, Fix Your Own PC,MIS Press
4. Kuhlman, Dave, [email protected]
http://www.rexx.com/~dkuhlman Dave Kuhlman. This
documentation is covered by The MIT License:
http://www.opensource.org/licenses/mit-license
5. Meyers,Mike,Introduction to PC Hardware and
Troubleshooting,McgrawHill
6. www.eserviceinfo.com
7. http:/csd/2.computer.org
8. http:/sevier.com/wps
9. www.yahoo.com

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 INFORMATION SHEET 1.1

Plan and Prepare Maintenance Procedures

Introduction:x

Planning and preparing systematic maintenance procedure will save time,

money and frustration. It is a good idea and opportunity to learn the proper care
and maintenance of your computer.
PC maintenance is an important topic for anyone who owns a PC. Looking after your PC
properly ensures you of trouble-free use. Regular PC maintenance also keeps the machine’s
performance optimal.

A. Plan Maintenance Procedures for Computer System and Networking.

1. Design a systematic maintenance plan for hardware.

 Monitoring, evaluating and updating plan.

 Place your computer in a well ventilated area.
 Schedule use of computers for its longer life.
 Move computers only when it is turned off and unplugged.
 Treat your computer properly.
 Maintain your hard disk

2. Design a systematic maintenance plan for your software.

 Backup your files

 Install or secure passwords
 Delete temporary files
 Update antivirus and spy ware

MONTHLY COMPUTER MAINTENANCE PLAN

JUNE JULY AUG SEPT OCT NOV DEC

Anti virus software
checkups

Disk space
utilization

Defragmentation of
hard drives

Troubleshoot
hardware and
software issues

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TYPES OF MAINTENANCE PROCEDURE:

(1) Hardware maintenance is the testing and cleaning of equipment.

(2) Information system maintenance is the routine updating of master

files, such as adding and deleting employees and customers and changing
credit limits and product prices.

(3) Software or program maintenance is the updating of application

programs in order to meet changing information requirements, such as
adding new functions and changing data formats. It also includes fixing
bugs and adapting the software to new hardware devices.

(4) Disk or file maintenance is the periodic reorganizing of disk files that
have become fragmented due to continuous updating.

Work place procedures

 Identify hazards and assess risk.

 Execution of OHS policies are carried out along with the task.

Following certain procedure is very important to perform a given

operation or evolution or in reaction to a given event. The table below
shows different elements and their corresponding performance criteria to
be able to identify occupational health and safety hazards, and assess
risk, as well as follow instructions and procedure in the workplace with
minimal supervision. The students will also be capable of participating
and contributing to OHS management issues.

ELEMENT PERFORMANCE CRITERIA

1. Identify hazards and 1.1 Identify hazards in the work
assess risk. area and during the
performance of workplace
duties.
1.2 Assess level of risk
2. Follow procedures and 2.1 Report hazards in the work
strategies for risk area to designated personnel
control. according to workplace
procedures
2.2 Follow workplace procedures
and work instructions for
assessing and controlling risks
with minimal supervision.
2.3 Whenever necessary, within the
scope of responsibilities and
competencies, follow
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 ELEMENT PERFORMANCE CRITERIA
workplace procedures for
dealing with hazards and
incidents, fire and/or other
emergencies.
3. Contribute to OHS in 3.1 Describe employee rights
the workplace. regarding consultation on OHS
matters
3.2 Raise task and/or job specific
OHS issues with appropriate
people in accordance with
workplace procedures and
relevant OHS legislative
requirements
3.3 Contribute to participative
arrangement for OHS
management in the workplace
within organisational
procedures and the scope of
responsibilities and
competencies
3.4 Provide feedback to supervisor
on hazards in work area in line
with organisational OHS
policies and procedures
3.5 Provide support in
implementing procedures to
control risks in accordance with
organisational procedures
Examples of OHS issues  Hazards identified
which may need to be  Problems encountered in
raised by workers with managing risks associated with
designated personnel may hazards
include:  Clarification on
understanding of OHS policies
and procedures
 Communication and
consultation processes
 Follow up on reports and
feedback.
 Effectiveness of risk
controls in place
 Training needs

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Materials, Tools, Equipments and Testing Devices.

Tools
(1) A program used for software development or system maintenance.
Virtually any program or utility that helps programmers or users develop
applications or maintain their computers can be called a tool. Examples of
programming tools are compilers, interpreters, assemblers, 4GLs, editors,
debuggers and application generators.
(2) A program that helps the user analyze or search for data. For
example, query and report programs are often called query tools and
report tools.
(3) An on-screen function in a graphics program; for example, a line draw,
circle draw or brush tool.
(4) A software control panel for setting user preferences.
(5) Sometimes, people will call any software a "tool." For example, the
phrase, "there aren't any tools to do that job" means that no application is
available to perform the required processing.
Materials

Equipment/Facilities Tools & Instruments Supplies & Materials

Server Protective eye wear Floppy disk

Computer Wire stripper with cutter Compact Disk
peripherals Pliers(Assorted)
Desktop computers Screw drivers (Assorted)
OHS guidelines Soldering iron/gun
Phil. Environmental De-soldering tool
protection standards Flashlight
Monitors Tweezers
Motherboard Mirrors
Power supply Antistatic wrist wrap
Network device and LAN Tester
cablings Crimping tool
Hubs Software installer
Switches Work bench
LAN Cards Magnifying glass
Printers and
Scanners
Routers
USB Flash Drives

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 OPERATION SHEET 1.1

Plan and Prepare Maintenance Procedure

1. Prepare/Design a daily maintenance plan for your hardware, given

the time allotment of 1 week.

MAINTENANCE TASK MON TUE WED THUR FRI

Recalibrate the battery
Clean computer case
Clean keyboard
Clean mouse
Clean screen

Clean up hard drives

2. Design a systematic daily plan for your software, given the time allotment of 1
week.

MAINTENANCE TASK MON TUE WED THUR FRIDA

Y
Create an emergency
diskette
Check for viruses
Back up files

Defragment hard drive

Scan hard drive for errors

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Program course : Computer Hardware Servicing NCII
Unit of Competency : Maintain Computer System and Networks
Module : Maintaining of Computer System and
Networks

LO.2 Title : Maintain Computer System and Networks

Assessment Criteria:

1. Appropriate personal protective equipment conforms to standard

procedures.
2. Confirmation of computer normal function conforms to correct
operation and safety.
3. Periodic maintenance of equipment is performed following
manufacturer’s requirements.
4. Established procedures are followed in case of repair and parts
replacements.
5. Accidental events or conditions are responded to in accordance with
the established standards.

Resources:
Equipment/ Tools & Instruments Supplies &
Facilities Materials
Server Protective eye wear Floppy disk
Computer Wire stripper with cutter Compact Disk
peripherals Pliers(Assorted)
Desktop computers Screw drivers (Assorted)
OHS guidelines Soldering iron/gun
Phil. Environmental De-soldering tool
protection standards Flashlight
Monitors Tweezers
Motherboard Mirrors
Power supply Antistatic wrist wrap
Network device and LAN Tester
cablings Crimping tool
Hubs Software installer
Switches Work bench
LAN Cards Magnifying glass
Printers and
Scanners
Routers
USB Flash Drives

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Reference:

1. McLaughlin,Robert, Sasser,Susan, Ralston,Mary.Fix Your Own

PC.Philippine Graphic Arts, Inc Tandang Sora St.Caloocan City
2. Meralco Faoundation. Microcomputer Servicing Plus. Pasig City,
Philippines.
3. Legaspi,Carlos, Caiña, Mark Anthony. Operate A Personal Computer.
Dasmariñas Computer Learning Center.Dasmariñas,Cavite, Philippines
4. Bigelow,Stephen J. PC Technician’s Troubleshooting ,McGaw Hill
5. www.helpwithpcs.com
6. http://en.wikipedia.org
7. www.techsoup.org
8. www.howstuffworks.com
9. www.microsoft.com/technet/network

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 INFORMATION SHEET 2.1

Personal Protective Equipment

There are tools and equipments used to protect the user and the computer
system.
Types of personal protective devices
1. Anti-static devices
2. Power surge protectors
3. Personal equipments

ESD (Electro Static Discharge)

-A small amount of static electricity that can destroy small parts of your
computer.

Anti-static devices
-Devices designed to protect the computer from static electricity.
Examples:
1. Anti-static wrist strap
2. Anti-static mat
3. Anti-static bag
4. Anti-static spray

Power surge protectors

-Devices designed to protect the computer from sudden power serges from
intermittent power sources.
Examples:
1. AVR (Automatic Voltage Regulators)
2. UPS (Uninterrupted Power Supply)

Personal Equipments

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 1. Small paint brush
2. Screw drivers
3. Pliers and tweezers
4. Compressed air
5. Handheld vacuum
Periodic Maintenance Scheme

Regular scheduled upkeep of your computer will keep you and you and your
computer working properly.

Daily Schedule

 Update virus and spyware definitions

 Do incremental backup – back up updated files for each date.
 Reboot upon crash- Reboot the computer to fix your pc upon crash.

Weekly

 Full virus and spyware scan

 Complete backup of files
 Patch up –Get latest software update for your operating system.

Monthly

 Clean your PC inside and out.

 Defrag- defrag your hard drive to speed up its operation.

Yearly

 Check your programs – clean up unused programs

 Reformat your hard drive and reinstall the operating system
 Make a full diagnostic check on hardware and software

Sample Maintenance scheme

Recommended
Preventive Maintenance Activity Auto?
Frequency
Scan hard disk file systems for errors Daily Yes
Scan for viruses Daily Yes
Back up data Daily No
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 Clean CRT screen Weekly No

Defragment hard disks Monthly Yes

Scan for hard disk read errors Weekly Yes

Clean mouse Monthly No
Check for full hard disk volumes and
Monthly No
remove unnecessary files
Update virus definition files Monthly Sometimes
Check power protection devices to
ensure they are still protecting the Quarterly No
system
Check power supply fan for ventilation
Quarterly No
and dirt buildup and clean if necessary
Back up CMOS information Quarterly No
Update emergency boot floppies Quarterly No
Clean floppy disk drive internals and Quarterly (depending
No
read/write heads on use)
Check processor temperature, inspect Annually (or
heat sink and fan to ensure they are whenever case is No
working opened)
Annually (or
Check hard disk for temperature and
whenever case is No
vibration
opened)
Clean exterior of case Annually No
Clean exterior of monitor Annually No
Check and clean interior, motherboard
Annually No
and expansion cards if necessary
Check internal connections and cables Annually No
Clean keyboard Annually No

Self check 2.1

Write your answers on your answer sheet

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 1. For somebody who always works with computers, what personal
protective devices do you usually use?
2. Computers should be protected from static electricity to prevent
component malfunction. What anti-static devices can you utilize to
avoid such malfunction?

INFORMATION SHEET 2.2

Removing viruses from infected machines

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Computer Virus

 A virus is a destructive executable program that

infects the other programs in the system and
spreads by replicating itself.
 Such a program is designed to damage the
victim’s computer files.
 Viruses are coded by malicious programmers in a way
that they can spread in the system without one's permission and
knowledge.

Different Aspects of Computer Virus

Finder- searches for the new uninfected files and the

Replicator- actually targets these files and infects it by multiplying itself.

How doVirus Affects a System?

 It corrupts files
 It slows down the speed of the computer system
 It causes the system to hang frequently
 It deletes various files

Sources of Virus Infection

A virus can enter the system and infect it through various sources. Some of
the sources are

 Infected CDs, DVDs, pen drives, etc

 E-mail
 Browsing infected sites
 Downloading files from the internet

Steps to Remove Viruses

Removing viruses, though technical, is yet a very simple process if all the
required steps are properly followed.

The basic steps are:

 Buy or download an antivirus software

 Install the antivirus software
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  Update antivirus software with the latest virus definitions
 Do a complete system scan

Methods of Eliminating Viruses

Removing the virus – When the virus can be easily identified and can be
removed without affecting other files, then the antivirus removes it from the
host place.

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Quarantine – This is done when the virus cannot be easily identified removed
from the file and the removal of virus means the removal of the complete
file. In this method, although the virus is not eliminated, it is rendered
inactive by moving the file into "quarantine" and renaming it.

Types of viruses and Examples

Boot viruses: These viruses infect floppy disk boot records or master boot
records in hard disks. They replace the boot record program (which is
responsible for loading the operating system in memory) copying it
elsewhere on the disk or overwriting it. Boot viruses load into memory if the
computer tries to read the disk while it is booting.

Examples: Form, Disk Killer, Michelangelo, and Stone virus

Program viruses: These infect executable program files, such as those with
extensions like .BIN, .COM, .EXE, .OVL, .DRV (driver) and .SYS (device driver).
These programs are loaded in memory during execution, taking the virus
with them. The virus becomes active in memory, making copies of itself and
infecting files on disk.

Examples: Sunday, Cascade

Multipartite viruses: A hybrid of Boot and Program viruses. They infect

program files and when the infected program is executed, these viruses
infect the boot record.

Examples: Invader, Flip, and Tequila

Stealth viruses: These viruses use certain techniques to avoid detection.

They may either redirect the disk head to read another sector instead of the
one in which they reside or they may alter the reading of the infected file’s
size shown in the directory listing. size given in the directory.

Examples: Frodo, Joshi, Whale

Polymorphic viruses: A virus that can encrypt its code in different ways so
that it appears differently in each infection. These viruses are more difficult
to detect.
Examples: Involuntary, Stimulate, Cascade, Phoenix, Evil, Proud, Virus 101

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Macro Viruses: A macro virus is a new type of computer virus that infects the
macros within a document or template. When you open a word processing or
spreadsheet document, the macro virus is activated and it infects the Normal
template.
Examples: DMV, Nuclear, Word Concept.

Antivirus Software

Software designed to cure virus infected machines. An antivirus is a program

that searches for, identifies and removes potential viruses existing in the
computer system

Examples of Anti-virus software

 Symantec Norton antivirus

 AVG antivirus
 McAfee Scan
 Microsoft Antivirus

OPERATION SHEET 2.1

Virus removal
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Equipment and Materials:

Equipment
System unit
Monitor
Keyboard and Mouse

Materials
Anti-virus Software (AVG anti-virus)

Virus removal

Provided with the necessary equipment and materials troubleshoot the virus
infected area.

You will be assessed using the following criteria

Evaluation:
CRITERIA Rating
1.Periodic maintenance is observed 20%
2. Observance of safety precautions. 20%

3. Appropriate materials are used virus removal. 30%

4. Confirmation of computers normal function . 30%

100%

Program course : Computer Hardware Servicing NCII

Unit of Competency : Maintain Computer System and Networks

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Module : Maintaining of Computer System and
Networks

LO.3 Title : Inspecting and testing computer system and

networks

Assessment Criteria:

1. Final inspection of the device is instituted to ensure task perfection.

2. Computer system is validated to ensure 100% operation.
3. Laboratory management and maintenance conforms to company
atmosphere.
4. Accomplishment report is delivered to concerned teacher after
finishing the task.

Resources:
Equipment/ Tools & Instruments Supplies &
Facilities Materials
Server Protective eye wear Floppy disk
Computer Wire stripper with cutter Compact Disk
peripherals Pliers(Assorted)
Desktop computers Screw drivers (Assorted)
OHS guidelines Soldering iron/gun
Phil. Environmental De-soldering tool
protection standards Flashlight
Monitors Tweezers
Motherboard Mirrors
Power supply Antistatic wrist wrap
Network device and LAN Tester
cablings Crimping tool
Hubs Software installer
Switches Work bench
LAN Cards Magnifying glass
Printers and Allen key .05-.25
Scanners IC insertion/extraction
Routers tool
USB Flash Drives RS-232 pin
insertion/extraction tool

Reference:
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1. McLaughlin,Robert, Sasser,Susan, Ralston,Mary.Fix Your Own
PC.Philippine Graphic Arts, Inc Tandang Sora St.Caloocan City
2. Meralco Faoundation. Microcomputer Servicing Plus. Pasig City,
Philippines.
3. Legaspi,Carlos, Caiña, Mark Anthony. Operate A Personal Computer.
Dasmariñas Computer Learning Center.Dasmariñas,Cavite, Philippines
4. Bigelow,Stephen J. PC Technician’s Troubleshooting ,McGaw Hill
5. www.helpwithpcs.com
6. http://en.wikipedia.org
7. www.techsoup.org
8. www.howstuffworks.com
9. www.microsoft.com/technet/network

JOB SHEET 3.1

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 Computer System and Network Inspection

Materials, Tools and Equipment

Equipment:

Computer unit
Printer
HUB
MODEM/Router
Table

Materials:

Windows XP CD installer (original software)

Hardware Inspection
Given the following tools, materials and equipment, perform hardware
inspection.

You will be assessed using the following criteria

Evaluation:
CRITERIA Rating
1. Sequence of steps. 20%
2. Observance safety precautions. 30%

3. Proper inspection of hardware components. 30%

4. Proper inspection of the printer. 20%

100%

Network and Internet Inspection

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 Given the following tools, materials and equipment, perform Network
and Internet inspection.

You will be assessed using the following criteria

Evaluation:
CRITERIA Rating
1. Sequence of steps. 20%
2. Observance of safety precautions. 20%

3. Proper inspection of network components. 30%

4. Proper inspection of network connection. 30%

100%

Operating System Inspection

Given the following tools, materials and equipment, perform Operating
System inspection

You will be assessed using the following criteria

Evaluation:
CRITERIA RATING
1. Sequence of steps. 20%
2. Observance of safety precautions. 20%

3. Proper inspection of operating system. 30%

4. Proper inspection of operating system updates. 30%

100%

Answer key 2.1

Date: LO3. Inspect and Test Computer System and Networks Page
Version Module 7. Maintaining Computer System and Network 21
 1. Personal protective devices-The tools and equipments used to
protect the user and the computer system
2. Anti-static devices
 Anti-static wrist strap
 Anti-static mat
 Anti-static bag
 Anti-static spray

Date: LO3. Inspect and Test Computer System and Networks Page
Version Module 7. Maintaining Computer System and Network 22