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Alkhidmat Hospital Shah Faisal Colony is expanding its services from a medical center to a mother and child center, focusing on innovative, sustainable, and high-quality healthcare. The hospital aims to provide community-centric services, including advanced care in maternal, dental, and eye health, while emphasizing training, technology integration, and patient satisfaction. Key initiatives include a digital complaint management system, preventive health education, and a hybrid pharmacy model to ensure affordability and accessibility.

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Zafar Iqbal
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23 views7 pages

Digital

Alkhidmat Hospital Shah Faisal Colony is expanding its services from a medical center to a mother and child center, focusing on innovative, sustainable, and high-quality healthcare. The hospital aims to provide community-centric services, including advanced care in maternal, dental, and eye health, while emphasizing training, technology integration, and patient satisfaction. Key initiatives include a digital complaint management system, preventive health education, and a hybrid pharmacy model to ensure affordability and accessibility.

Uploaded by

Zafar Iqbal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Alkhidmat Hospital Shah Faisal Colony ‫الخدمت ہسپتال شاہ فیصل کالونی‬

Our Distinguishing Features for Services at AHSFC


(Part of manual as our priorities or preferences.
Including core values to generate)
We are in planning phase and already in establishment of phase wise expansion
of services from a medical centre to a mother and child centre (but not limited to
it). We are in a competitive world and are seriously thinking about becoming a
unique centre with unmatchable attributes.
Following are the points for more thinking for the team.

Innovative and upto date:


 Digital
 Up to date equipment: vital/machine integration
 Non-invasive: TCB
 Schedule the Training for every equipment annual calendar
 Sustainability: energy conservation equipment with less energy fan, AC ,
lights, solar etc., fittings losses PPMs

………
Unattainable level of services and quality and
experience
………
Categories of attributes:
1. Those who carries financial burden significantly

A Project of Alkhidmat Karachi


2/110/1 Reta Plot Block 2 Shah Faisal Colony, Karachi, 75230
Ph: 02134580051-2, 02134570834, 02134604040 www.alkhidmat.com
Alkhidmat Hospital Shah Faisal Colony ‫الخدمت ہسپتال شاہ فیصل کالونی‬

2. Those who carry official approvals


3. Those who need strenuous training
4. Those who needs administrative actions, decisions, willingness and team
preparation

Services:
Best at community level in the area:
 Best mother and child centre
 Exemplary Neonatal Care Unit
 Best dental with significantly economical
 Best Cataract and other eye surgery at community level hospitals with
economic package
 Elective surgeries in best environment and with experienced surgeons at
economical rate.
 Best nursing with care, empathy and patient focused and providing patient
education.
 Preventive health education
 All services with plan complete chain of treatment and follow up
 Unique patients complaints management system
 Unique pharmacy hybrid , the best in volume ,professionalism and
economical
 No compromise on quality
 Holistic management involving all members of the team

A Project of Alkhidmat Karachi


2/110/1 Reta Plot Block 2 Shah Faisal Colony, Karachi, 75230
Ph: 02134580051-2, 02134570834, 02134604040 www.alkhidmat.com
Alkhidmat Hospital Shah Faisal Colony ‫الخدمت ہسپتال شاہ فیصل کالونی‬

core values and priorities for Alkhidmat Hospital Shah Faisal Colony (AHSFC). Here's a
breakdown of how we can enhance its value proposition in each aspect:

1. Innovative and Up-to-Date

 Action: Include plans for integrating digital health solutions (e.g., telemedicine,
electronic medical records) and automation in services to highlight innovation.
 Value: "Leveraging technology to improve patient care and operational efficiency."

2. Equipment and Technology

 Action: Specify goals for advanced equipment like integrated patient monitoring systems
and focus on preventive diagnostic tools like TCB (Transcutaneous Bilirubin).
 Value: "State-of-the-art tools for accurate and non-invasive diagnostics."

3. Training and Skill Development

 Action: Formalize an annual training calendar covering all critical equipment and
processes, emphasizing staff competency.
 Value: "Empowering healthcare professionals with continuous learning."

4. Sustainability

 Action: Emphasize sustainable practices such as solar installations, energy-efficient


systems, and waste reduction programs.
 Value: "Commitment to eco-friendly and energy-efficient healthcare services."

5. Quality and Experience

 Action: Define "unattainable level of services" with measurable KPIs like patient
satisfaction scores, treatment success rates, and reduced waiting times.
 Value: "Delivering unparalleled quality and patient experiences."

6. Service Attributes

 Financial Burden: Highlight a patient assistance fund or sliding scale fees to manage
financial accessibility.
 Approvals: Focus on achieving and maintaining JCI or ISO certifications to ensure
compliance with international standards.

A Project of Alkhidmat Karachi


2/110/1 Reta Plot Block 2 Shah Faisal Colony, Karachi, 75230
Ph: 02134580051-2, 02134570834, 02134604040 www.alkhidmat.com
Alkhidmat Hospital Shah Faisal Colony ‫الخدمت ہسپتال شاہ فیصل کالونی‬

 Training Needs: Build a competency matrix for identifying skill gaps and addressing
them with specific training modules.
 Administrative Needs: Develop a governance framework to facilitate team alignment
and operational decisions.
 Value: "Strategic prioritization for patient-centered excellence."

7. Community-Centric Services

 Mother and Child Care: Enhance the description with targeted goals like reducing
neonatal mortality and improving maternal health indicators.
 Dental Services: Include affordability metrics to emphasize economic value.
 Eye Care: Highlight access to advanced cataract and retinal surgeries at subsidized costs.
 Value: "Empowering the community with accessible and specialized healthcare."

8. Comprehensive Healthcare

 Action: Elaborate on the “complete chain of treatment” to include pre-op to post-op care
and integration with telehealth for follow-up.
 Value: "Holistic healthcare from diagnosis to recovery."

9. Patient Complaint Management

 Action: Introduce a digital platform for real-time complaint registration and resolution
tracking.
 Value: "Responsive care through a transparent feedback system."

10. Pharmacy

 Action: Detail the hybrid pharmacy model with examples of volume-based cost savings
and professional management practices.
 Value: "Reliable and economical pharmaceutical solutions."

11. Preventive Health Education

 Action: Add campaigns for community awareness on common health issues and
partnerships with schools and local organizations.
 Value: "Building a healthier society through education."

12. Team Involvement

 Action: Establish protocols for interdisciplinary team collaboration in patient


management.
 Value: "Fostering collaboration for comprehensive care."
A Project of Alkhidmat Karachi
2/110/1 Reta Plot Block 2 Shah Faisal Colony, Karachi, 75230
Ph: 02134580051-2, 02134570834, 02134604040 www.alkhidmat.com
Alkhidmat Hospital Shah Faisal Colony ‫الخدمت ہسپتال شاہ فیصل کالونی‬

Alkhidmat Hospital Shah Faisal Colony ‫الخدمت ہسپتال شاہ فیصل کالونی‬

Our Distinguishing Features for Services at AHSFC (Part of manual as our priorities or
preferences. Including core values to generate)

We are in the planning phase and already establishing phase-wise expansion of services from a
medical center to a mother and child center (but not limited to it). We are in a competitive world
and are seriously thinking about becoming a unique center with unmatchable attributes.

Following are the points for more thinking for the team.

Innovative and Up-to-Date

 Digital: Leveraging technology to improve patient care and operational efficiency.


 Up-to-Date Equipment: Integrating advanced tools like vital/machine monitoring
systems.
 Non-Invasive Diagnostics: Using Transcutaneous Bilirubin (TCB) meters for safer,
faster diagnostics.
 Annual Training Calendar: Scheduling comprehensive training sessions for all
equipment to ensure continuous staff development.

Sustainability

 Energy Conservation: Installing solar panels, energy-efficient lights, fans, and air
conditioners.
 Preventive Maintenance: Minimizing equipment downtime with planned preventive
maintenance (PPM).
 Eco-Friendly Practices: Reducing waste and implementing recycling initiatives.

Unparalleled Quality and Patient Experience

 High-Quality Standards: Achieving measurable KPIs such as patient satisfaction scores


and treatment success rates.
 Comfortable Environment: Ensuring a clean, well-maintained, and patient-friendly
atmosphere.
A Project of Alkhidmat Karachi
2/110/1 Reta Plot Block 2 Shah Faisal Colony, Karachi, 75230
Ph: 02134580051-2, 02134570834, 02134604040 www.alkhidmat.com
Alkhidmat Hospital Shah Faisal Colony ‫الخدمت ہسپتال شاہ فیصل کالونی‬

 Empathetic Care: Providing services with care, empathy, and a patient-focused


approach.

Strategic Service Attributes

 Managing Financial Burden: Offering sliding scale fees or patient assistance funds for
affordability.
 Official Approvals: Maintaining compliance with certifications like JCI or ISO.
 Skill Enhancement: Building a competency matrix and addressing gaps through specific
training modules.
 Administrative Support: Establishing a governance framework for effective decision-
making.

Community-Centric Services

 Mother and Child Care: Striving to reduce neonatal mortality and improve maternal
health indicators.
 Dental Services: Providing cost-effective and high-quality dental care.
 Eye Care: Offering advanced cataract and other eye surgeries with economic packages.
 Elective Surgeries: Delivering surgeries in a best-in-class environment at affordable
rates.
 Nursing Excellence: Delivering empathetic, patient-focused care, coupled with patient
education.

Preventive Health Education

 Awareness Campaigns: Educating the community on health issues through partnerships


with local organizations.
 Workshops and Seminars: Hosting regular events for promoting preventive healthcare
knowledge.

Comprehensive Healthcare

 Integrated Care: Offering a complete chain of treatment, from diagnosis to post-op care
and telehealth follow-ups.
 Patient Complaint Management: Implementing a digital platform for real-time
complaint registration and resolution tracking.

Pharmacy Services

 Hybrid Model: Ensuring volume-based cost savings and professional management


practices.
 Reliability: Maintaining a wide stock of essential medicines at economical rates.
A Project of Alkhidmat Karachi
2/110/1 Reta Plot Block 2 Shah Faisal Colony, Karachi, 75230
Ph: 02134580051-2, 02134570834, 02134604040 www.alkhidmat.com
Alkhidmat Hospital Shah Faisal Colony ‫الخدمت ہسپتال شاہ فیصل کالونی‬

Team Collaboration and Holistic Management

 Interdisciplinary Collaboration: Facilitating teamwork among all departments for


comprehensive care.
 Patient-Centered Culture: Involving all team members in delivering holistic
management and follow-ups.

A Project of Alkhidmat Karachi 2/110/1 Reta Plot Block 2 Shah Faisal Colony, Karachi, 75230
Ph: 02134580051-2, 02134570834, 02134604040 www.alkhidmat.com

Others:
 education material digital in whatsapp
 Informative website and social media pages
 Unique way of communication
 Look
 Environment flowering cleanliness calm

A Project of Alkhidmat Karachi


2/110/1 Reta Plot Block 2 Shah Faisal Colony, Karachi, 75230
Ph: 02134580051-2, 02134570834, 02134604040 www.alkhidmat.com

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