Series AB1CD/2 SET~1

Q.P. Code 66/2/1

Roll No.
narjmWu àíZ-nÌ H$moS> >H$mo CÎma-nwpñVH$m Ho$
_wI-n¥ð >na Adí` {bIo§ &
Candidates must write the Q.P. Code on
the title page of the answer-book.

ZmoQ> / NOTE :
(i) H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _o§ _w{ÐV n¥ð>
7 h¢ &
Please check that this question paper contains 7 printed pages.
(ii) àíZ-nÌ _| Xm{hZo hmW H$s Amoa {XE JE àíZ-nÌ H$moS H$mo narjmWu CÎma-nwpñVH$m Ho$ _wI-n¥ð> na
{bI| &
Q.P. Code given on the right hand side of the question paper should be written
on the title page of the answer-book by the candidate.
(iii) H¥$n`m Om±M H$a b| {H$ Bg àíZ-nÌ _| >12 àíZ h¢ &
Please check that this question paper contains 12 questions.
(iv) H¥$n`m àíZ H$m CÎma {bIZm ewê$ H$aZo go nhbo, CÎma-nwpñVH$m _| àíZ H$m H«$_m§H$ Adí`
{bI| &
Please write down the serial number of the question in the
answer-book before attempting it.
(v) Bg àíZ-nÌ 15 {_ZQ >H$m g_` {X`m J`m h¡ & àíZ-
10.15 ~Oo {H$`m OmEJm & 10.15 ~Oo go 10.30 ~Oo VH$ N>mÌ Ho$db àíZ-
Ad{Y Ho$ Xm¡amZ do CÎma-nwpñVH$m na H$moB© CÎma Zht {bI|Jo &
15 minute time has been allotted to read this question paper. The question
paper will be distributed at 10.15 a.m. From 10.15 a.m. to 10.30 a.m., the
students will read the question paper only and will not write any answer on the
answer-book during this period.

ì`mdgm{`H$ AÜ``Z
BUSINESS STUDIES
:2 : 40
Time allowed : 2 hours Maximum Marks : 40

66/2/1 Page 1 P.T.O.

 :
:
(i) 12
(ii) 1 4, 2
30 50
(iii) 5 8, 3
50 80
(iv) 9 12, 5
80 120
(v) 3 1 5
2
(vi) /

1. {Z`w{º$H$aU _mZd g§gmYZm| Ho$ gdm}Îm_ Cn`moJ H$mo gw{ZpíMV H$aVm h¡ & {H$Ýht Xmo {~ÝXþAm|
Ho$ Ûmam Bg H$WZ H$m Am¡{MË` ñnï> H$s{OE & 2

2. à{V^y{V ~mµOma _| C{MV ì`dhmam| VWm AmMma- ^maVr` à{V^y{V

VWm {d{Z_` ~moS>© Ûmam {Zînm{XV EH$ H$m`© h¡ &
Bg dJ© Ho$ {H$Ýht Xmo AÝ` H$m`m] H$m CëboI H$s{OE & 2

3. nXmoÞ{V g§JR>Z _| Zd aº$ Ho$ gpå_lU H$mo amoH$Vm h¡ & naÝVw, BgH$m Cn`moJ A^r ^r
AmÝV[aH$ ê$n go [a{º$`m| H$mo ^aZo Ho$ EH$ AÀN>o òmoV Ho$ ê$n _o| {H$`m OmVm h¡ & BgHo$ {bE
{H$Ýht Xmo H$maUm| H$m CëboI H$s{OE & 2

4. H¡$go à~§Y H$m`© {Z`§ÌU H$_©Mm[a`m| H$mo A{^ào[aV H$aVm h¡ VWm CÝh| ~ohVa {ZînmXZ XoZo _|
ghm`Vm H$aVm h¡ ? CëboI H$s{OE & 2

5. VZwlr EH$ ~hþamîQ´>r` H$ånZr _| H$m`©aV h¡ & H$ånZr _| g^r CgHo$ {ZînmXZ H$s gamhZm
H$aVo h¢ & EH$ àmoËgmhZ Ho$ ê$n _|, H$ånZr Zo Cgo H$ånZr Ho$ A§em| H$mo ~mµOma _yë` go H$_
_yë` na IarXZo H$m àñVmd {X`m & 3

(H$) VZwlr H$mo àñVm{dV àmoËgmhZ H$m Zm_ VWm AW© Xr{OE &
(I) Bg àH$ma Ho$ {H$Ýht Xmo AÝ` àmoËgmhZm| H$m CëboI H$s{OE &
66/2/1 Page 2
General Instructions :
Read the following instructions very carefully and strictly follow them :
(i) This question paper contains 12 questions.
(ii) Questions Number 1 4 are of 2 marks. These are Short Answer Type
Questions and are to be answered in 30 50 words.
(iii) Questions Number 5 8 are of 3 marks. These are Short Answer Type
Questions and are to be answered in 50 80 words.
(iv) Questions Number 9 12 are of 5 marks. These are Long Answer Type
Questions and are to be answered in 80 120 words.
(v) There is no overall choice in the question paper. However, internal choice
has been given in 1 question of 3 marks and 2 questions of 5 marks.
(vi) This question paper contains Case/Source Based questions.

1. Staffing ensures optimum utilisation of human resources Justify the

statement by giving any two points. 2

2.

State any two other functions of the same category. 2

3.
still being used as a good source of filling the vacancies internally. State
any two reasons for the same. 2

4. of management motivate the employees

and help them in giving better performance ? State. 2

5. Tanushree is working in a multinational company. Her performance is

appreciated by everyone in the company. As an incentive, the company
offered her to buy the shares of the company at a price that is less than
the market price. 3
(a) Name and give the meaning of the incentive offered to Tanushree.
(b) State any two more incentives of the same type.

66/2/1 Page 3 P.T.O.

6. (H$) ZoV¥Ëd ? {H$Ýht Xmo ZoV¥Ëd e¡{b`m| H$m CëboI H$s{OE & 3

AWdm
(I) à~§Y Ho$ {Z`§ÌU H$m`© H$s à{H«$`m Ho$ ApÝV_ Xmo MaUm| H$m CëboI H$s{OE & 3

7. àmW{_H$ ~mµOma _| AñWm`r ny±Or (âbmoQ>oeZ) Ho$ ZE {ZJ©_Z H$s {d{Y`m| Ho$ ê$n _| {ZOr
{Z`moOZ `m {d{Z`moOZ VWm m°{ZH$ Ama§{^H$ gmd©O{ZH$ {ZJ©_ H$mo g_PmBE & 3

8. Cg à{H«$`m H$m Zm_ VWm AW© Xr{OE Omo AmOr{dH$m-CÝ_wIr h¡ VWm {OgH$mo H$_©Mm[a`m| Ho$
§^m{dV j_VmAm|
dmñV{dH$Vm Ho$ {bE {S>µOmBZ {H$`m OmVm h¡ & 3

9. (H$) Cn^moº$m g§ajU A{Y{Z`_, 2019 Ho$ àmdYmZm| Ho$ AÝVJ©V EH$ Cn^moº$m H$mo
CnbãY {H$Ýht nm±M amhVm| H$m CëboI H$s{OE & 5

AWdm
(I) Cn^moº$m g§ajU A{Y{Z`_, 2019 Ho$ àmdYmZm| Ho$ AÝVJ©V CnbãY EH$ Cn^moº$m
Ho$ {ZåZ{b{IV A{YH$mam| H$mo g_PmBE : 5

(i) gwajm H$m A{YH$ma

(ii) j{Vny{V© H$m A{YH$ma

10. eo`a ~mµOma ? eo`a ~mµOma Ho$ {H$Ýht VrZ H$m`m] H$m CëboI H$s{OE & 2+3=5

11. amhþb Zo hmb hr _| AnZr ~r.Q>oH$. nyU© H$s h¡ VWm BÝdQ>©am| H$m CËnmXZ H$aZo dmbr EH$
AJ«Ur H$ånZr _| nX J«hU {H$`m h¡ & ~mµOma Ho$ 70% ^mJ na H$ãOm H$aZo Ho$ {bE H$ånZr
gmoba BÝdQ>©am| Ho$ CËnmXZ _| àdoe H$aZo H$s `moOZm ~Zm ahr h¡ & Bg bú` H$s àm{ßV hoVw
Bgo à{e{jV H$m`©~b H$s Amdí`H$Vm h¡ & _mZd g§gmYZ à~§YH$ Zo amhþb go g§JR>Z H$mo
à{e{jV H$m`©~b go hmoZo dmbo {H$Ýht nm±M bm^m| H$s H$maU g{hV gyMZm XoZo Ho$ {bE
H$hm & g§JR>Z H$mo à{e{jV H$m`©~b Ho$ bm^ Ho$ {H$Ýht nm±M {~ÝXþAm| H$m CëboI H$s{OE
Omo amhþb Zo AnZo CÎma _| _mZd g§gmYZ à~§YH$ H$mo ^oOo hm|Jo & 5

66/2/1 Page 4
6. (a) ership styles. 3

OR
(b) State the last two steps in the process of ontrolling function of
management. 3

7. -
issues in the primary market. 3

8. Name and give the meaning of the process which is career-oriented and
designed to help the employees in the progress towards maturity and
actualisation of their potential capabilities. 3

9. (a) State any five remedies available to a consumer under the

provisions of The Consumer Protection Act, 2019. 5
OR
(b) Explain the following rights of a consumer provided under The
Consumer Protection Act, 2019 : 5
(i) Right to Safety

(ii) Right to Seek Redressal

10.
2+3=5

11. Rahul has just completed his B.Tech. and joined a leading company
manufacturing inverters. To capture 70% of the market share, the
company is planning to enter into the manufacturing of solar inverters.
To achieve this target it requires trained workforce. The Human
Resource Manager asked Rahul to give any five benefits to the
organisation, with reasons, for training the workforce. State the five
points of benefits of trained workforce to the organisation that might
have been sent by Rahul in his reply to the Human Resource Manager. 5

66/2/1 Page 5 P.T.O.

12. (H$) gm{hb {ZQ>{d`a {b{_Q>oS> H$m {dÎm à~§YH$ h¡ & H$ånZr D$Zr dñÌm| Ho$ CËnmXZ _|
g§b½Z h¡ & H$ånZr Ho$ CËnmXm| H$s _m±J _m¡g_r h¡, O~{H$ CËnmXZ nyao df© Mmby ahVm
h¡ & BgHo$ CËnmXm| H$s JwUdÎmm Ho$ H$maU H$ånZr Ho$ ì`dgm` H$m \¡$bmd gånyU© Xoe

CÎmar, X{jUr, nydu VWm npíM_r ^maV _| h¢ & BgHo$ àË`oH$ g§^mJ H$m {ZînmXZ
$ {bE H$ånZr
H$s Amdí`H$Vm h¡ & `hr Zht, à{V`mo{JVm H$m gm_Zm H$aZo
VWm J«mhH$m| Ho$ A{V-Amdí`H$ AmXoem| H$mo nyam H$aZo Ho$ {bE H$ånZr H$mo V¡`ma
CËnmXm| Ho$ n`m©ßV ñQ>m°H$ H$s ^r Amdí`H$Vm h¡ &

Cn`w©º$ MMm© H$mo Ü`mZ _| aIVo hþE {ZQ>{d`a {b{_Q>oS> H$s H$m`©erb nyO± r
Amdí`H$Vm H$mo à^m{dV H$aZo dmbo nm±M H$maH$m| H$m CëboI H$s{OE & 5
AWdm
(I) A{^foH$ B§Or{Z`[a¨J
{b{_Q>oS> Q´>H$ {d{Z_m©U Ho$ ì`dgm` _| àdoe H$aZm MmhVr h¡ & BgHo$ {bE, {dÎm
à~§YH$ H$mo O~ ^r Amdí`H$Vm hmo, YZ H$s CnbãYVm VWm BgHo$ g§^m{dV òmoVm|
H$mo gw{ZpíMV H$aZm hmoVm h¡ & Cgo XoIZm hmoVm h¡ {H$ H$ånZr AZmdí`H$ ê$n go
H$mof EH${ÌV Zht H$ao & Bg àH$ma Cgo H$mof Amdí`H$Vm VWm CgH$s CnbãYVm H$m
{_bmZ H$aZm hmoVm h¡ &
(i) Cn`w©º$ AZwÀN>oX _| M{M©V Cg AdYmaUm H$s nhMmZ H$s{OE VWm BgH$m
AW© Xr{OE Omo {dÎm à~§YH$ H$mo CgHo$ bú`m| H$mo nyam H$aZo _| ghm`Vm
H$aoJr &
(ii) Cn`w©º$ (i) _| nhMmZ H$s JB© AdYmaUm Ho$ _hÎd Ho$ {H$Ýht VrZ {~ÝXþAm|
H$m CëboI ^r H$s{OE & 5

66/2/1 Page 6
12. (a) Sahil is the Finance M . The company is
engaged in the manufacturing of woolen clothes. The demand of
the
continues throughout the year. Due to the quality of its products,

company is operating at a large scale having its regional offices in

Northern, Southern, Eastern and Western India. The performance
of its each division is of very high level. For uninterrupted
availability of raw materials, the company requires high stock
levels. Not only this, to face the competition and to meet the urgent
orders of the customers, the company also needs enough stock of
finished goods.

Considering the above discussion, state five factors affecting

working 5
OR

(b) Abhishek Engineering Ltd. , a leading manufacturer of steel rods

wants to enter into the business of manufacturing trucks. For this,
the Finance Manager has to ensure the availability of funds
whenever required and its possible sources. He has to see that the
company does not raise funds unnecessarily. In this way he has to
match the funds requirement and their availability.

(i) Identify and give the meaning of the concept discussed in

the above para which will help the Finance Manager to
achieve his objectives.

(ii) Also, state any three points of importance of the concept

identified in (i) above. 5

66/2/1 Page 7 P.T.O.

 Strictly Confidential: (For Internal and Restricted use only)
Senior Secondary School Term II Examination, 2022
Marking Scheme – BUSINESS STUDIES (SUBJECT CODE – 054)
(PAPER CODE – 66/2/1)

General Instructions: -

1. You are aware that evaluation is the most important process in the actual and
correct assessment of the candidates. A small mistake in evaluation may lead
to serious problems which may affect the future of the candidates, education
system and teaching profession. To avoid mistakes, it is requested that before
starting evaluation, you must read and understand the spot evaluation
guidelines carefully.

2. “Evaluation policy is a confidential policy as it is related to the

confidentiality of the examinations conducted, Evaluation done and
several other aspects. Its leakage to public in any manner could lead to
derailment of the examination system and affect the life and future of
millions of candidates. Sharing this policy/document to anyone,
publishing in any magazine and printing in News Paper/Website etc may
invite action under IPC.”

3. Evaluation is to be done as per instructions provided in the Marking Scheme.

It should not be done according to one’s own interpretation or any other
consideration. Marking Scheme should be strictly adhered to and religiously
followed. However, while evaluating, answers which are based on latest
information or knowledge and/or are innovative, they may be assessed
for their correctness otherwise and marks be awarded to them.

4. The Head-Examiner must go through the first five answer books evaluated by
each evaluator on the first day, to ensure that evaluation has been carried out
as per the instructions given in the Marking Scheme. The remaining answer
books meant for evaluation shall be given only after ensuring that there is no
significant variation in the marking of individual evaluators.

5. Evaluators will mark (√ ) wherever answer is correct. For wrong answer ‘X”
be marked. Evaluators will not put right kind of mark while evaluating which
gives an impression that answer is correct and no marks are awarded. This is
most common mistake which evaluators are committing.

1
6. If a question has parts, please award marks on the right-hand side for each
part. Marks awarded for different parts of the question should then be totaled
up and written in the left-hand margin and encircled. This may be followed
strictly.

7. If a question does not have any parts, marks must be awarded in the left-hand
margin and encircled. This may also be followed strictly.

8. If a student has attempted an extra question, answer of the question deserving

more marks should be retained and the other answer scored out.

9. No marks to be deducted for the cumulative effect of an error. It should be

penalized only once.

10. A full scale of 0-40 marks has to be used. Please do not hesitate to award full
marks if the answer deserves it.

11. Every examiner has to necessarily do evaluation work for full working hours
i.e. 8 hours every day and evaluate 30 answer books per day in main subjects
and 35 answer books per day in other subjects (Details are given in Spot
Guidelines).This is in view of the reduced syllabus and number of questions
in question paper.

12. Ensure that you do not make the following common types of errors committed
by the Examiner in the past:-
• Leaving answer or part thereof unassessed in an answer book.
• Giving more marks for an answer than assigned to it.
• Wrong totaling of marks awarded on a reply.
• Wrong transfer of marks from the inside pages of the answer book to the
title page.
• Wrong question wise totaling on the title page.
• Wrong totaling of marks of the two columns on the title page.
• Wrong grand total.
• Marks in words and figures not tallying.
• Wrong transfer of marks from the answer book to online award list.

2
 • Answers marked as correct, but marks not awarded. (Ensure that the right
tick mark is correctly and clearly indicated. It should merely be a line.
Same is with the X for incorrect answer.)
• Half or a part of answer marked correct and the rest as wrong, but no marks
awarded.

13. While evaluating the answer books if the answer is found to be totally
incorrect, it should be marked as cross (X) and awarded zero (0)Marks.

14. Any unassessed portion, non-carrying over of marks to the title page, or
totaling error detected by the candidate shall damage the prestige of all the
personnel engaged in the evaluation work as also of the Board. Hence, in order
to uphold the prestige of all concerned, it is again reiterated that the
instructions be followed meticulously and judiciously.

15. The Examiners should acquaint themselves with the guidelines given in the
Guidelines for spot Evaluation before starting the actual evaluation.

16. Every Examiner shall also ensure that all the answers are evaluated, marks
carried over to the title page, correctly totaled and written in figures and
words.

17. The Board permits candidates to obtain photocopy of the Answer Book on
request in an RTI application and also separately as a part of the re-evaluation
process on payment of the processing charges.

3
 MARKING SCHEME
Senior Secondary School Examination TERM–II, 2022
BUSINESS STUDIES (Subject Code–054)
[ Paper Code: 66/2/1]
Maximum Marks: 40
Q. Marks
EXPECTED ANSWER / VALUE POINTS
No.
1. Q. Staffing ensures optimum utilisation of human resources
Justify the statement by giving any two points.

Ans. Staffing ensures optimum utilisation of human resources

by: 1x2
=
(i) Avoiding overmanning, it prevents under-utilisation of
personnel and high labour costs
2 marks
(ii) Avoids disruption of work by indicating in advance the
shortages of personnel.

2. Q. ‘Promotion of fair practices and code of conduct in

securities market’ is a function performed by ‘Securities
and Exchange Board of India’.
State any two other functions of the same category.

Ans. Two other Protective functions are: (Any two)

(a) It prohibits fraudulent and unfair trade practices like

1x2
misleading statements, manipulations, price rigging etc.
=
(b) It controls insider trading and imposes penalties for such
practices. 2 marks

(c) It undertakes steps for investor protection.

4
 (If an examinee has only listed the points, ½ mark for each
point should be awarded)

3. Q. ‘Promotion stops infusion of new blood in the

organisation.’ However it is still being used as a good
source of filling the vacancies internally. State any two
reasons for the same.

Ans. Reasons for filling vacancies through internal sources/

promotion: (Any two)

(i) Motivate employees as promotion at a higher level may lead

to a chain of promotions at lower levels in the organisation. 1x2

(ii) Simplify the process of selection as the candidates are

already known to the organisation. =

(iii) No need for induction training as the employees are

2 marks
already familiar with the organisation.

(iv) Help in adjustment of surplus staff in those departments

where there is shortage of staff.

(v) Economical source of recruitment.

(If an examinee has only listed the points, ½ mark for each
point should be awarded)

4. Q. How does ‘Controlling’ function of management

motivate the employees and help them in giving better
performance? State.

Ans. Controlling helps in improving employees’ motivation as:

2 marks

5
 • the employees know well in advance what they are
expected to do and

• the basis on which they will be appraised.

This helps them to give better performance.

5. Q. Tanushree is working in a multinational company. Her

performance is appreciated by everyone in the company. As
an incentive, the company offered her to buy the shares of
the company at a price that is less than the market price.

(a) Name and give the meaning of the incentive offered to

Tanushree.

(b) State any two more incentives of the same type.

1 mark for
Ans. The incentive offered to Tanushree by the company was naming the
Co-partnership/ Stock option. incentive
+
It is an incentive under which the employees are 1 mark for
offered company shares at a set price which is lower meaning
than market price.

Two more incentives of the same type are: (Any two) +

(i) Pay and allowances which includes basic pay, dearness

allowance and other allowances (½ mark for
stating each
(ii) Productivity linked wage incentive involves linking incentive
payment of wages of employees to the increase in their =
productivity at individual or group level. 1/2 x 2 = 1
mark)
(iii) Bonus involves offering an amount of funds over and =
above the wages/ salary to the employees. 1+1+1
=
3 marks
(iv) Profit Sharing involves providing a share in the
profits of the organization to employees.

6
 (v) Retirement Benefits include benefits such as
provident fund, pension and gratuity that provide
financial security to employees after their retirement.

(vi) Perquisites include incentives such as car

allowance, housing, medical aid and education to the
children etc., which are offered over and above the
salary.

(If an examinee has only listed the points, ½ mark for each
point should be awarded)

6. (a) What is meant by ‘leadership’? State any two leadership

styles.

Leadership is the process of influencing people so that they 1 mark for

strive willingly and enthusiastically towards the achievement meaning
of group goals.

(Or any other correct meaning)

+

The various leadership styles are: (Any two)

(i) Autocratic or Authoritarian leadership style in which an

autocratic leader gives orders and insists that they are obeyed. 1 mark for
stating each
He does not give the subordinates any freedom to influence his
leadership
decision. style
=
(ii) Democratic or Participative leadership style in which the 1x2
democratic leader favours decision making by the group and =
allows them (subordinates) to become part of the team and 2 marks
=
helps leaders (seniors) to make better decisions.
1+2
=
(iii) Laissez Faire or Free –rein leadership style in which the
leader gives complete freedom to the subordinates and depends 3 marks

7
largely upon the group to establish its own goals and work out
its own problems.
OR
(Or any other explanation which clarifies the meaning of
leadership styles)

OR

(b) State the last two steps in the process of ‘Controlling’

function of management.

Ans. The last two steps in the process of ‘Controlling’ function

of management are:

(i) Analysing deviations

Deviations are analysed for their causes through Critical Point

Control and Management by Exception.

• Critical Point Control focuses on control of Key Result

Areas which are critical to the success of the 2 marks
organisation.

• Management by exception is based on the belief that an

attempt to control everything results in controlling
nothing. Thus, only significant deviations which go
beyond the permissible limit should be brought to the +
notice of the management.

(ii) Taking corrective action

1 mark
• Corrective action is taken if deviations go beyond the
acceptable limits.
=
• In case the deviation cannot be corrected through 3 marks
managerial action, the standards may have to be revised.

8
 (If an examinee has only listed the points, ½ mark for each
point should be awarded)

7. Q. Explain ‘Private Placement’ and ‘e-IPOs’ as methods of

floatation of new issues in the primary market.

Ans.

Private Placement

• It refers to the allotment of securities by a company to

institutional investors and some selected individuals. 1½ marks

• It helps to raise capital more quickly and economically

than a public issue.
+
E-IPO

• It refers to issuing securities through the online system of

stock exchange in which the company enters into an
agreement with the stock exchange. 1½ marks

=
• SEBI registered brokers, registrar to the issue are
appointed and the lead manager co-ordinates the
activities amongst the intermediaries connected with the
issue. 3 marks

8. Q. Name and give the meaning of the process which is

career-oriented and designed to help the employees in the
progress towards maturity and actualisation of their
potential capabilities.

Ans.

The process which is career-oriented and designed to help the

employees in the progress towards maturity and actualisation of 1 mark for
their potential capabilities is Development. naming

9
 • It is the process by which the employees acquire skills +
and competencies for handling higher jobs in future.
2 marks for
meaning
• It covers not only those activities which improve job
performance but also those which bring about growth of =
the personality. 1+2
=
3 marks

9. Q. State any five remedies available to a consumer under

the provisions of The Consumer Protection Act, 2019.

Ans. Remedies available to a consumer as per The Consumer

Protection Act, 2019. (Any five)

(i) To remove the defect in goods or the deficiency in service.

(ii) To replace the defective product with a new one, free from
any defect.

(iii) To refund the price paid for the product.

(iv) To pay a reasonable amount of compensation for any loss

or injury suffered by the consumer due to negligence of the
opposite party.
1x5
(v) To pay punitive damages in appropriate circumstances.
=
(vi) To discontinue the unfair/ restrictive trade practice and not
5 marks
to repeat the same in future.

(vii) Not to offer hazardous goods for sale.

(viii) To withdraw hazardous goods from sale.

(ix) To cease manufacture of hazardous goods.

10
 (x) Compensate for any loss or injury suffered by consumer
under product liability action and withdraw hazardous products
from being offered for sale etc.

(If an examinee has only listed the points, ½ mark for each
point should be awarded)
OR
OR

(b) Explain the following rights of a consumer provided

under The Consumer Protection Act, 2019 :
(i) Right to Safety
(ii) Right to Seek Redressal

Ans.
(i) Right to Safety

§ The consumer has the right to be protected against goods

and services which are hazardous to life, health and 2 ½ marks
property.
§ Right to get protection against the risks caused due to the
use of substandard products or products that do not conform
to the safety norms.
+

(ii) Right to seek redressal:

§ The consumer has a right to get relief in case the product or

service falls short of his expectations.
2 ½ marks
=
§ The Consumer Protection Act provides relief to customers 5 marks
such as replacement of product, removal of defect in the
product, compensation for any loss or injury suffered by the
consumer.

10. Q. What is meant by a ‘Stock Exchange’? State any three

functions of a ‘Stock Exchange’.

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 2 marks for
Ans. Stock Exchange is an institution which provides a
meaning
platform for buying and selling of existing securities.

(Or any other correct meaning) +

Functions of Stock Exchange are: (Any three)

(a) It provides liquidity and marketability to existing securities

by allowing the investors a chance to disinvest and reinvest.

(b) It determines the price of securities on the basis of the 1x3

forces of demand and supply.
=
(c) It ensures safety of transactions as the transactions carried 3 marks
out within an existing legal framework. =
2+3
(d) It contributes to economic growth as it indirectly promotes =
capital formation.
5 marks
(e) It spreads equity cult and ensures wider share ownership.

(f) It provides scope for speculation within the provisions of

law.

(If an examinee has only listed the points, ½ mark for each
point should be awarded)

11. Q. Rahul has just completed his B.Tech. and joined a

leading company manufacturing inverters. To capture 70%
of the market share, the company is planning to enter into
the manufacturing of solar inverters.
To achieve this target it requires trained workforce. The
Human Resource Manager asked Rahul to give any five
benefits to the organisation, with reasons, for training the
workforce. State the five points of benefits of trained

12
 workforce to the organisation that might have been sent by
Rahul in his reply to the Human Resource Manager.

Ans. Benefits of training to the organisation that might have

been sent by Rahul in his reply to the Human Resource
Manager:

(i) It avoids wastage of efforts and money as training is systematic 1x5

learning, better than hit and trial methods. =
5 marks
(ii) It enhances employee productivity both in terms of quantity and
quality leading to higher profits.

(iii) It equips the future manager to take over in an emergency.

(iv) It reduces employees’ turnover as it increases employee morale

and reduces absenteeism.

(v) It helps in obtaining effective response in a fast changing

environment

(If an examinee has only listed the points, ½ mark for each
point should be awarded)

12. (a) Sahil is the Finance Manager of ‘Knitwear Ltd’ . The

company is engaged in the manufacturing of woolen
clothes. The demand of the company’s products is seasonal
whereas the production continues throughout the year. Due
to the quality of its products, the company’s business is
spreading across the country. The company is operating at
a large scale having its regional offices in Northern,
Southern, Eastern and Western India. The performance of
its each division is of very high level. For uninterrupted
availability of raw materials, the company requires high
stock levels. Not only this, to face the competition and to
meet the urgent orders of the customers, the company also
needs enough stock of finished goods.

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Considering the above discussion, state five factors
affecting working capital requirements of ‘Knitwear Ltd.’.

Ans. Factors affecting working capital requirements of

‘Knitwear Ltd.’:

(i) Nature of business affects working capital requirement as

trading organisation requires smaller amounts of working
capital than manufacturing organisations as there is no
processing. Service industries require less working capital as
they do not have to maintain inventory.

(ii) Scale of operations affects working capital requirement as

firms operating on a higher scale require more working capital 1x5
as their quantum of inventory and debtors is generally high. =
5 marks

(iii) Seasonal factors affects working capital requirement as

peak season requires higher working capital than lean season
due to higher level of activity.

(iv) Free and continuous availability of raw materials enables

the firms to keep lesser stock and hence work with smaller
working capital.

(v) Level of competition affects working capital requirement as

higher competition requires larger stocks to meet urgent orders
from customers and thus higher working capital

(If an examinee has only listed the points, ½ mark for each
point should be awarded)

OR OR

14
(b) Abhishek Engineering Ltd. , a leading manufacturer of
steel rods wants to enter into the business of manufacturing
trucks. For this, the Finance Manager has to ensure the
availability of funds whenever required and its possible
sources. He has to see that the company does not raise
funds unnecessarily. In this way he has to match the funds
requirement and their availability.

(i) Identify and give the meaning of the concept discussed in

the above para which will help the Finance Manager to
achieve his objectives.

(ii) Also, state any three points of importance of the concept

identified in (i) above.

Ans. The concept discussed in the above para is Financial 1 mark

for
Planning. identifying

The process of estimating the fund requirements of a business

and specifying the sources of funds is called financial planning.
1 mark
OR for
meaning
Financial planning is the preparation of a financial blueprint of
an organisation’s future operations. +

Importance of Financial planning: (Any three)

(i) It helps the company to prepare for the future.

1 mark for
(ii) It helps in avoiding business shocks and surprises. each
statement
(iii) It helps in co-ordinating various business functions. =
1x 3
=

15
(iv) It helps in reducing waste, duplication of efforts, gaps in 3 marks
planning and confusion. =
1+1+3
=
(v) It links the present with the future. 5 marks

(vi) It provides a link between investment and financing

decisions.

(vii) It makes evaluation of actual performance easier by

spelling out detailed objectives for various business segments.

(If an examinee has only listed the points, ½ mark for each
point should be awarded)

16