Terms in this set (44)

How do you find out the speed of the processor your computer is running?
From System and Security, select System
If you perform a clean install of windows 10 on a windows 8.1 machine, what will you find on
the hard drive after installation?
Windows 10 installation files
What causes an error that states "your product key is not valid"?
Your product key does not match the version of Windows that you are installing.
You want to upgrade your computer from Windows 8.1 to Windows 10. In order to run a 64-bit
version of Windows 10, what is the minimum processor speed needed?
1.0 GHZ
Which 3 features of Microsoft OneDrive would help 2 people sharing files?(Choose 3)
1. OneDrive allows you to restore a previous version of a document

2. When the OneDrive desktop application is installed on a Windows 10 computer, Microsoft

Office applications can save directly to OneDrive folders.

3. OneDrive allows access to files from any networked device by using OneDrive.com or a
OneDrive application on their mobile device.
What does an icon that is a white circle with a black down arrow mean?
The device was manually disabled
What does an icon that is a red x mean?
A critical error has occurred and the device has been disabled by the operating system
What does the icon that is a black exclamation point on a yellow background mean?
The device is NOT functioning properly
Which deployment method uses the network to install upgrades and guides the installs through
the initial steps?
LTI
Which of the following is included in a service pack? Pick 3.
1. Fixes for security issues

2. New functionality

3. All previously released important and recommended Windows updates

If you want to find patches for Internet Explorer, you would use...
Windows Update
Every time you insert a music CD, you receive a dialog box that asks which action you want
Windows to perform. What should you configure so that your personal computer automatically
identifies an audio CD and starts playing music?
The Autoplay settings
Pick TWO characteristics of Windows Mobility Center.
1. Allows you to adjust the brightness of you display
2. Allows you to configure power options
Which Windows feature allows secure printing over the Internet?
Internet Printing Protocol (IPP) by using HTTPS
If you have several active print jobs and you need to view the print queue, what should you do?
Use the Printer icon on the system tray
What option should you select if you want to make the screen easier to read for a person who's
eyes are strained by reading?
Screen resolution
If you insert a DVD into your computer and it does NOT launch automatically, how do you
perform a manual installation?
Browse the contents of the DVD and locate the Setup file
If you have a legacy application that must be used in Windows 10, but the application runs
poorly, which feature should you use?
Program Compatibility Assistant
The Windows 10 Start Menu can be made larger or smaller by dragging the edges of the menu.
(True/False)
True
Pressing the Windows logo key + G creates a new group on the Windows 10 Start Menu.
(True/False)
False
Selecting a group name in the Windows 10 Start Menu allows you to change its name.
(True/False)
True
NTFS and FAT32 both support a file size of over 4 GB. (True/False)
False
NTFS and FAT32 can both use permissions and encryption. (True/False)
False
NTFS and FAT32 can both be used as the format for Windows 10. (True/False)
True
A printer attached to a Windows 10 computer can be shared with other computer running
different versions of Windows. (True/False)
True
If you are only sharing a printer, file and print sharing does not need to be turned on.
(True/False)
False
You can only share one printer that is connected to your computer. (True/False)
False
You can restore deleted data files by using the System Restore Wizard. (True/False)
True
You can restore registry settings by using the System Restore Wizard. (True/False)
True
You can restore data files from a system image backup. (True/False)
False
You want to install Windows 10 on a laptop, but it does not have a DVD drive on it. Which
software should you use to create a bootable USV memory stick that can be used to install
Windows?
Media Creation Tool
Set the print Spooler service to a startup type of
Manual
Set the Printer Spooler service to the _____ level of privileges.
Network Service
You want to upgrade all of the devices from Windows 8.1 to Windows 10 64-bit. What is the
minimum memory the devices must have for you to be able to install Windows 10 64-bit?
2 GB
Which statement describes code executing in user mode?
It has no ability to directly access hardware or reference memory
You need to secure the content of your entire hard disk drive even if an unauthorized user steals
your computer. Which method should you use?
BitLocker encryption
You are learning how to run some of the system management tools from a command line. You
want to access Device Manager from a command prompt. Which command should you enter?
Devmgmt.msc
A Service Account requires local group membership in the _____ group to start and stop
services.
Administrators
After you remove malicious software from an infected computer, the user still experience
problems. When the user opens the browser, it redirects to compromised websites. You need to
troubleshoot the problem. Which three areas should you investigate? Choose three.
1. The Windows Action Center

2. The browser's security zone settings

3.The browser's home page setting

Windows presents a User Account Control (UAC) prompt when you configure:
Automatic updates
When the background behind a dialog box dims, that means that the message is...
On a secure desktop
The question mark icon in the dialog box means Windows believes there is a _____ trying to
install
Digitally-signed application
Why did the system choose this driver as the best available?
Windows 10 cannot identify the monitor and has installed the default driver
How can you update the monitor device driver to properly support the make and model?
Manually install the drivers
Restore deleted data files by using the System Restore Wizard A.) Yes or B.) No
Restore registry settings by using the System Restore Wizard A.) Yes or B.) No
Restore data files from a system image backup A.) Yes or B.) No
BAA
This question requires that you evaluate the underlined text to determine if it is correct. You can
set Windows to automatically install all updates through Windows Update. Select the correct
answer if the underlined text does not make the statement correct. Select "No change is needed"
if the underlined text makes the statement correct.
A. Important updates only
B. Recommended updates only
C. Optional updates only
D. No change is needed
A
You want to enable or disable the programs that automatically start when Windows starts. Which
Windows feature should you use?
A. System Configuration Utility
B. Reliability and Performance Monitor
C. Performance Information and Tools
D. Computer Management Console
D
You need to secure the contents of your entire hard disk drive even if an unauthorized user steals
your computer. Which method should you use?
A. Rights Management Services
B. File-level share permissions
C. Password-protection
D. BitLocker encryption
D
The owner of a bookstore asks you to help her set up a printer in exchange for a discount on
purchases. She has three Windows 7 computers networked through a wireless router and
connected through a HomeGroup. She also has a new USB printer and wants to be able to print
from any of the three computers. First, you install the printer on one of the three computers.
What should you do next to share this printer with the HomeGroup?
A. Connect the printer directly to the network and share it with the HomeGroup.
B. From Control Panel, select the HomeGroup feature. Make sure that the Printers checkbox is
enabled.
C. Connect to the printer over TCP/IP and then share it with the HomeGroup.
D. Configure each computer's firewall to allow port 631 because HomeGroup's printer sharing
feature uses the IPP protocol.
B
You are an IT intern for Contoso, Ltd., which has five regional offices, all networked separately.
Glen works in the marketing department and has a Windows 7 Professional laptop computer. He
has access to numerous network printers at each regional office. He also routinely brings his
computer home and prints to his home printer. In total, he has 20 printers in his list of printers,
and he is frustrated that he has to change printers for each location. What should you do to help
Glen?
A.Instruct Glen that he must set the default printer when he visits each location for the first time.
B.Under Devices and Printers, select a printer. Set the Manage default printers option to Change
my default printer when I change networks.
C.Upgrade Glen's laptop to Windows 7 Enterprise to enable location-aware printing.
D.Under Devices and Printers, right-click the default printer and select the Set as default printer
option
B
Two students in your class want to work together on a project over the summer break- Courtney
is staying on campus, and Ty is taking an internship in Japan. They want to know how to share
files in order to work remotely. You suggest Microsoft OneDrive. Which three features of
OneDrive can help Ty and Courtney? (Choose three.) A.OneDrive automatically keeps track of
the previous 25 versions of all documents.
B.OneDrive provides the ability to view and control someone's computer desktop to allow for
easier collaboration.
C.When the OneDrive desktop application is installed on a Windows 7 computer, Microsoft
Office applications can save directly to OneDrive folders. D.OneDrive provides automatic
BitLocker encryption of the files stored in the local OneDrive folder and the OneDrive.com
folders. E.OneDrive allows access to files from any networked device by using OneDrive.com or
a OneDrive application on their mobile device.
ACE
An application that is installed by using Group Policy may be uninstalled by using Group Policy
An application that is installed by using Group Policy may be uninstalled by using a script A.)
Yes or B.) No
An application that is installed by using Group Policy may be uninstalled manually A.) Yes or
B.) No
AAA
In which location of Control Panel will you find the shortcut to manage the services on your
Windows 7 computer?
A.The Hardware and Sound group under Devices and Printers
B.The Programs group under Programs and Features
C.The System and Security group under Administrative Tools
D.The Network and Internet group under Network and Sharing Center
C
You need to find out if your Windows XP computer is capable of running Windows 7. Which
tool should you use?
A.Windows Easy Transfer B.Windows Upgrade Advisor C.Application Compatibility Toolkit
D.Windows 7 Compatibility Checker
B

Terms in this set (20)

Your brother asks for your help installing Windows 10 on his laptop. His laptop does not
have a DVD drive on it.

What software should you use to create a bootable USB memory stick that can be used
to install windows.
a. PCmover Express
b. Windows Update
c. Windows Easy Transfer
d. Media Creation Tool
Media Creation Tool
Your aunt uses her new Windows 10 laptop to read articles. However, she finds that
reading for long periods strains her eyes.

You want to adjust the text on the screen to make it easier for your aunt to read for long
periods without experiencing eye strain.

Which option should you select?

a. ClearType
b. Screen Resolution
c. Custom Scaling
d. Change Text Size of Menus
Screen Resolution
You have several active jobs in the print queue.
You need to view the print queue. What should you do?
a. Use the Computer Management Console.
b. Click the Print button in the application that is printing.
c. Use the Printer icon on the system tray.
d. Use the Windows Task Manager.
Use the Printer icon on the system tray.
Which are two characteristics of Windows Mobility Center? Choose two.
a. allows you to access another computer on a network
b. allows you to configure power options
c. allows you to adjust the brightness of your display
d. allows your computer to connect to a remote server
e. provides you with a virtual desktop interface
b. allows you to configure power options
c. allows you to adjust the brightness of your display
Every time you insert a music CD, you receive a dialog box that asks which action you
want Windows to perform.

What should you configure so that your personal computer automatically identifies an
audio CD and starts playing music?
a. the Ease of Access settings
b. a desktop gadget
c. the Autoplay settings
d. the Personalization settings
the Autoplay settings
Windows presents a User Account Control (UAC) prompt when you configure:
a. battery power options.
b. the desktop background.
c. automatic updates.
d. accessability options.
automatic updates.
You insert a software installation DVD into your Windows 10 computer. The DVD does
not launch automatically.
You need to perform a manual installation. What should you do?
a. Browse the contents of the hard disk drive and locate the Program Files folder.
b. From Control Panel, use Programs.
c. From Control Panel, use Ease of Access.
d. Browse the contents of the DVD and locate the setup file.
Browse the contents of the DVD and locate the setup file.
You install a new monitor to your Windows 10 computer.

The following graphic shows the driver recommendations for the monitor.

Instructions: Use the drop-down menus to select the answer choice that completes each
statement based on the information presented in the graphic.

Why did the system choose this driver as the best available?
a. Windows 10 cannot identify the monitor and has installed the default driver.
b. Windows 10 does not have the drivers for the monitor as part of the auto update
feature.
c. Windows 10 does not support the monitor, and a generic driver must be use
a. Windows 10 cannot identify the monitor and has installed the default driver.
You install a new monitor to your Windows 10 computer.

The following graphic shows the driver recommendations for the monitor.

Instructions: Use the drop-down menus to select the answer choice that completes each
statement based on the information presented in the graphic.

How can you update the monitor device driver to properly support the make and model?
a. Manually install the driver
b. Run Windows Update
c. Restart the Windows 10 device
Manually install the driver
You need to install Windows 10 on a computer using a USB drive. You need to use a
ZIP to create that drive.

Instructions: Review the underlined text. If it makes the statement correct, select "No
change is needed." If the statement is incorrect, select the answer choice that makes
the statement correct.
a. No change needed
b. an ISO
c. a PXE
d. a ZTI
an ISO
To change a file system from FAT32 to NTFS, you should run the fdisk command at the
file prompt.

Instructions: Review the underlined text. If it makes the statement correct, select "No
change is needed." If the statement is incorrect, select the answer choice that makes
the statement correct.
a. diskpart
b. No change is needed
c. change
d. convert
convert
To protect yourself from phishing attacks, enable Tracking Protection in Internet
Explorer.

Instructions: Review the underlined text. If it makes the statement correct, select "No
change is needed." If the statement is incorrect, select the answer choice that makes
the statement correct.
a. Pop-up Blocker
b. InPrivate Browsing
c. SmartScreen Filtering
d. No change is needed.
SmartScreen Filtering
By default, Windows 10 allows users with any user account to install manual updates.

Instructions: Review the underlined text. If it makes the statement correct, select "No
change is needed." If the statement is incorrect, select the answer choice that makes
the statement correct.
a. No change is needed.
b. standard user accounts
c. guest user accounts
d. administrator user accounts
administrator user account
Running Windows Update will automatically download and install device drivers for
Bluetooth devices.

Instructions: Review the underlined text. If it makes the statement correct, select "No
change is needed." If the statement is incorrect, select the answer choice that makes
the statement correct.
a. No change is needed.
b. Hardware Wizard
c. Device Manager
d. Bluetooth Support Service
No change is needed.
A Service Account requires local group membership in the Administrators group to start
and stop services.

Instructions: Review the underlined text. If it makes the statement correct, select "No
change is needed." If the statement is incorrect, select the answer choice that makes
the statement correct.
a. Power Users
b. Access Control Assistance Operators
c. No change is needed
d. Netmon Users
No change is needed
Instructions: Select Yes if the statement is true. Otherwise, select No.
Launch Action Center from the System Tray to troubleshoot the system problems.
yes
Instructions: Select Yes if the statement is true. Otherwise, select No.

Use the System option in the Control Panel System and Security area to defragment a
disk drive.
no
Instructions: Select Yes if the statement is true. Otherwise, select No.

Use the Folder Options selection in the Control Panel Appearance and Personalization
area to have file extensions appear in Windows Explorer.
yes
Instructions: Select Yes if the statement is true. Otherwise, select No.
Only an administrator can install a Plug and Play device.
yes
Instructions: Select Yes if the statement is true. Otherwise, select No.

If a Plug and Play device driver is placed in the driver store, non-administrative
accounts can install the device.
no