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CV Zomato

Raveena Verma is a result-driven professional with extensive experience in sales and customer service, currently serving as Team Lead for Customer Delight at Zomato. She has a proven track record of enhancing team performance, optimizing processes, and achieving significant revenue growth. Raveena holds a Bachelor of Business Administration and has developed strong leadership and strategic business development skills throughout her career.

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Chetan Dutt
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81 views1 page

CV Zomato

Raveena Verma is a result-driven professional with extensive experience in sales and customer service, currently serving as Team Lead for Customer Delight at Zomato. She has a proven track record of enhancing team performance, optimizing processes, and achieving significant revenue growth. Raveena holds a Bachelor of Business Administration and has developed strong leadership and strategic business development skills throughout her career.

Uploaded by

Chetan Dutt
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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RAVEENA VERMA

Team Leader
E 8429153348  [email protected]  Gurgaon

SUMMARY CORE COMPETENCIES

Result driven professional demonstrating solid leadership, interpersonal communication and b P&L Custodian
problem solving skills . Adept at providing exemplary results in sales and customer service,
achieving company goals and objectives. Optimistic with an impressive performance record
and a well-rounded background in optimising processes. b Strategic Business
Development

EXPERIENCE
b Pre-Sales & Sales
Team Lead- Customer Delight 04/2024 - Present
Zomato Gurgaon, Haryana.
b Solution Selling
• Trained and mentored a team of 60 associates, ensuring real-time resolution of customer
issues. b Revenue Expansion
• Utilized CRM software to develop Standard Operating Procedures (SOPs), streamlining
team operations for optimal performance.
• Created and implemented performance metrics on a QoQ basis, leveraging past data and b Sector & Competition
trend forecasting to tailor strategies for individual team members. Analysis
• Led performance reviews to assess and enhance team productivity.
• Generated comprehensive reports for the Directors of Customer Experience, providing
actionable insights and updates.
b Key Account Management
• Developed and introduced new procedures to elevate the customer experience vertical.
• Handpicked and established a specialized team of 20 associates to focus on top
b Proposals & Negotiations
customer experience metrics, resulting in a 10% increase in user retention QoQ.

Sales Team Leader 10/2022 - 04/2024 b Client Relationship


Management
Zomato Lucknow, Kanpur U.P.
• Handled a team of 15 KAMs in Lucknow/Kanpur with a portfolio of 50cr, providing data-
driven insights to team to facilitate informed decision-making. b MIS/ Compliance
• Handling the Profit & Loss (P/L) of the city and allocated marketing budgets, driving
positive business metrics and trends on a Month-on-Month basis.
• Worked and improved all the Profitability levers through innovative experiments across b Customer Experience
cuisines/user cohorts/area of delivery/retention of users.All these leading to 30% growth
in profitability numbers in 6 months.
• Worked significantly on growth metrics with the team, including ad penetration
rate/product diversity and Avg Revenue per client, all these led to 50% growth in revenue.
• Strategising new avenues of growth in the state by launching newer localities/working on
different customer cohorts and different cuisines in the city.
• Identifying & developing strong & reliable partners for deeper market penetration and
reach by doing mixers every quarter.
• Developing a 360 degree ecosystem in the city and helping out res partners not only
through online ordering but also Hyperpure & Blinkit,therefore creating another stream of
growth of the city.
• Identifying & organising different CAC activities in app/offline for better growth
opportunities.
• Forecasting sales targets & ensuring their achievement in each time frame.
• Analyzing market trends & chalking out measures for countering competition with key
focus on the untapped regions.

Inside Sales Consultant 01/2020 - 02/2022


Medecho Locums Lucknow, U.P.
• Training and development of new employees via training sessions simultaneously
handling my own responsibilities of an analyst.
• Developed my own team of 15 people to handle daily operations.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls
and emails.
• Route qualified prospects to the appropriate sales executives for closure purposes
• Close sales and achieve quarterly quotas.
• Research accounts, identify key players, and generate interest.

EDUCATION

Bachelor of Business Administration 08/2016 - 07/2019


Babu Banarasi Das University Lucknow, U.P.

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