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Seever Script

The document outlines a server's guide for welcoming and interacting with guests at a restaurant. It includes steps for presenting the menu, offering recommendations, addressing dietary requests, and thanking guests upon their departure. Additionally, it emphasizes the importance of communication regarding service delays and seeking feedback to improve customer experience.

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chiragw1990
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0% found this document useful (0 votes)
31 views2 pages

Seever Script

The document outlines a server's guide for welcoming and interacting with guests at a restaurant. It includes steps for presenting the menu, offering recommendations, addressing dietary requests, and thanking guests upon their departure. Additionally, it emphasizes the importance of communication regarding service delays and seeking feedback to improve customer experience.

Uploaded by

chiragw1990
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Welcoming Guests to the Table

Server:

“Good [morning/afternoon/evening]! My name is [Name], I am your server for


the day. I’ll be taking care of your table along with (Name)

2. Presenting the Menu and Daily Specials

Server:

“Here are your menus. I’d love to highlight a couple of our popular dishes
and any specials we have today. Our [dish/special] is a customer favorite.
Please take a moment to look things over, and let me know if you have any
questions or dietary preferences.”

3. Offering Recommendations

Server:

“If I can make any suggestions, our [dish] has been very popular! It’s one of
my personal favorites, too. And if you’re in the mood for something lighter.,
I’d recommend [another dish].”

4. Upselling a Side or Add-On

Server:

“Our [dish] pairs really well with [side or appetizer]. It’s a great addition if
you’re interested in trying it!”

5. Suggesting Dessert

Server:

“Would you like to see our dessert menu? We have a few homemade options
that are perfect to end the meal, like our [popular dessert].”

6. Addressing Special Dietary Requests

Server:

“Thank you for letting me know about your [dietary restriction]. We have
several options that can accommodate this, and I’ll make sure the kitchen
prepares your dish exactly as needed. If you have any questions or other
concerns, please feel free to ask!”
7. Offering Refills

Server:

“I noticed your drink is getting low—would you like a refill? Or perhaps try
something new from our beverage menu?”

8. Handling Slow Service Delays

Server:

“I apologize for the delay. We’re a bit busier than usual today, but I assure
you your order is being prepared, and I’ll keep you updated. Thank you for
your patience.”

Give chips and salsa

9. Thanking Guests When Delivering the Check

Server:

“Thank you so much for dining with us today! I’ll leave the check here for
you. Please take your time, and just let me know if there’s anything else I
can do for you.”

10. Saying Goodbye and Inviting Guests Back

Server:

“It was a pleasure serving you today! Thank you for coming in, and we hope
to see you again soon. Have a wonderful day/evening!”

11. Asking for Feedback on Service

Server:

“Thank you again for dining with us! If you have any feedback on your
experience today, I’d love to hear it. We’re always looking to improve and
ensure each guest has a great experience.”

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