Scribd
Upload
3K views12 pages

Bell Boy Training

A bellboy is an employee at a hotel who assists guests with luggage and provides customer service. Key responsibilities include greeting guests upon arrival, helping with luggage, showing guests to their room, and assisting with luggage during departures. Ideal attributes for a bellboy include being quick-witted, charismatic, outgoing, and understanding basic human psychology to customize each guest's experience. As a front-line employee, bellboys are expected to provide excellent customer service, maintain a positive attitude, and represent the hotel professionally to help sell additional services and create returning guests.

Uploaded by

Kedar Lele
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODP, PDF, TXT or read online on Scribd
3K views12 pages

Bell Boy Training

A bellboy is an employee at a hotel who assists guests with luggage and provides customer service. Key responsibilities include greeting guests upon arrival, helping with luggage, showing guests to their room, and assisting with luggage during departures. Ideal attributes for a bellboy include being quick-witted, charismatic, outgoing, and understanding basic human psychology to customize each guest's experience. As a front-line employee, bellboys are expected to provide excellent customer service, maintain a positive attitude, and represent the hotel professionally to help sell additional services and create returning guests.

Uploaded by

Kedar Lele
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODP, PDF, TXT or read online on Scribd
You are on page 1/ 12

Bell Boy

Definition Duties & Responsibilities. Attributes Attitude

Definition
A bellhop (also bellboy or bellman) is a hotel por ter, w ho helps patr ons with their lugga ge w hile checking in or out. T he job's name is derived fr om the fact that the hotel's fr ont desk would ring a bell to summon an available employee, w ho would "hop" (jump) to attention at the desk in or der to r eceive instr uctions. Historicall y, this employee tr aditionall y was a boy or adolescent male w ho may have been otherwise unskilled but able to car r y luggage; hence the ter m bellboy .

Duties & Responsibilities

Daily Errands For Inhouse Guests Towards Colleagues For The Company/Property

During Arrivals

During Departures

Attributes

A Pr of fesional bellboy must be quick witted, a good conver sationalist, Charismatic, Outgoing, And should under stand the basics of human psycholog y to better customize each guest's experience.

A kEY PLAYER WHO helps guest and guide them through the first moments , making them feel truly at home is a member of the Bell Service Stand. You are also one of the members of the sales team of the company...nobody else might have an opportunity like you to sell the products of your hotel as you can.So what you say OR fail to say can make a big difference in the success of your property. 1.Greeting the Guest 2.Rooming the Guest. 3.Other Duties 4. Departure...Creating a positive Image .

Attitude
We are selling Experience to the guests. You Should practice more guest relations and be proffesional...Because it's the right thing to do...because it will make your job more fun and more personal rewarding.

Arrival....Use guest's name. Request Room Key. Inquire if First Visit. Inform about How internet can be availed. How food can be ordered...(provide Menu cards) Inform about the facilities likeSwimming pool Gym,Steam,Sauna...and Laundry. Point out Emergency procedures.

Rooming......1.Explain How Lock works 2.Enter Guest room first,and confirm that the room is ready..then welcome the guest inside the room. 3.Unload the baggage and simultaniously... a.Check the light equipments are functioning b.Explain how the A/C or Heater operations c.Show the locker and laundry supplies. d.Point out the safety features.

Other Duties......1.Cleanliness of the property. 2.Keep the FOA informed a.Where going and b.When will be back. (Teamwork means working with others for the benefit of the property and the benefit of the guests) 3. Maintaining the water level record. 4.Security of the property.

At Departure......1.Determine the need for luggage cart. 2.Give arrival time(check if the guest is ready to leave) 3.Check Bathroom,Check Closet....Make sure the key is obtained. 4.Inquire about transportaion. 5.Inquire about the VISIT(experience) 6.Apologize for problems and report them to the FOA.

The kind of contact that you get to make with guest is unique with ample time to talk with the guest.No one else in the property has the opportunity to create a positive impression as YOU DO. If everything is done in the proper manner...you will see the result of your efforts immediately in the smiles of your gueststhe respect from your colleagues and supervisors AND the TIPS you recieve.

WHATEVER YOU DO WHETHER OR NOT ITS SEEN BY THE GUESTS,WHETHER OR NOT ITS LIKELY TO LEAD YOU A TIP,WHETHER OR NOT YOU SEE THE OUTCOME OF YOUR EFFORT YOU SHOULD DEMONSTRATE THE SAME CHEERFULLNESS AND DEPENDABILITY WHILE PERFORMING YOUR WORK.ITS ALL A PART OF BEING A PROFFESSIONAL MEMBER OF THE BELL SERVICE TEAM.

You might also like