50 Interview Questions

1. Tell me something about yourself?

2. Tell me something about yourself that is not included in your resume?
3. What is/are your strengths?
4. What is/are your edge over other applicants?
5. How do you plan to overcome your weakness?
6. What motivates you?
7. How do you plan to handle work related stress?
8. How are you going to address your co-employee who has a body odor
9. How are you going to address your co-employee who spreading bad gossip towards you?
10. What is your idea about Call Center?
11. Why did you venture or Why do you want to venture in a call center industry?
12. How important is social media for you?
13. What is your idea about Customer Service Representative and its Job description?
14. What is your idea about Technical Support Representative and its Job description?
15. What is Costumer Service for you?
16. What is the difference between good and excellent customer service?
17. How would you handle an irritated or irate customer?
18. Why do you want to be a call center agent?
19. How can your educational background help you in your application in BPO Industry?
20. How would you relate your previous employment in being a call center agent?
21. What can you say about our Philippine Constitution?
22. How are you going to sell a used under wear?
23. How are you going to sell an Ice Cream in Antarctica?
24. How are you going to describe blue to a blind person?
25. If you are given a chance to have a superpower, what would it be and why?
26. Are you efficient or effective person? Why?
27. Would you be persistent or precise or a person with perseverance? Why?
28. What mobile phone will you recommend to me and why?
29. How to change the wallpaper of your mobile phone?
30. How to go to your place from this office?
31. Draw a sketch of your place going to this office.
32. Describe yourself in one word? Why?
33. Is happiness a choice? Do agree or disagree? Why?
34. What greatest experience in life? And Why?
35. What is your favorite movie? And why?
36. How to cook instant pancit canton
37. Why should we hire you?
38. Why we should not hire you?
39. Are your overqualified for a call center agent position?
40. What attitude are you going to bring to the office if you’re going to be hire?
41. How do you see yourself three months and three years from now?
42. What is your short term goal and long term goal?
43. How long do you plan stay to our company if we hire you?
44. If you’re going to attend your own funeral how would like to be remember?
45. Who is the richest man on the world and why?
46. How important is mass or public transportation?
47. If your given a chance to revive one family member whom would it be and why?
48. Which hero do your prefer batman or Spiderman?
49. How are you going to resolve the blue screen or loading screen of Facebook mobile App?
50. Is customers always right?

# Opportunities without LIMITS

“Opportunities we create it.” Never give up! You’re born to be a better person.
 Common Interview Questions
1. Tell me about yourself? (Personal Information- Educational Background- Work Experience - Others
*May includes hobbies, interests or reason for applying*)
2. Not written/included in your resume? (Nickname - Others)
3. How do you see yourself 3-5 years from now? Still working with the company, but possibly having
bigger responsibilities like handling agents.
4. How long do you see yourself working? As long the company needs my service.
5. Reason for leaving? Retirement.
6. Short term goal? To have a stable job
7. Long term goal? To stay with a job, and be promoted or be able to have a higher role with the
company
8. Why do you want to work as an agent? This Job can provide stability, career growth, and good benefits
9. Why should I hire you? Any positive attitude towards work
10. Why should I not hire you? You should not hire me if you don’t like persons that (any positive attitude)
or There’s no reason for you not to hire me because I ma (any positive attitude)
11. What is your strength? Any positive attitude towards work
12. What is your weakness? Too positive attitude (ex. Workaholic, Perfection or too honest) or Things that
could not affect work (Fears or phobias)
13. Persistent? Determined in doing a task
14. Precise? Doing things perfect or right
15. Perseverance? Determined despite of difficulties or delay in achieving success
16. Effective? Successful in producing a desired or intended result
17. Efficient? Ability to work in maximum productivity with minimum wasted effort or resources
18. Successful? Yes. (As a bread winner, mother, father, brother/sister, and son/daughter)
19. Overqualified? No. But qualified (explained buy adding what make you qualified)
20. Perfect? No. But trying to be one. And learning from mistakes and use it to improve self
21. What makes you qualified for this position? (Same as answering why should I hire you)
22. How can you handle irate customer? Listen - Apologize - Empathize - Give solution
23. How can you relate your course/work to call center? Call center is more of providing customer service,
same as my course wherein we also provide customer service thru face to face interaction.
24. How can you deal with stress? (Listening to music, playing games or doing your hobbies)
25. What has been your biggest professional disappointment? Mention something that was beyond your
control but show acceptance and no negative feelings
26. What would your previous supervisor say about you? Provide any positive attitude
27. Tell me about a problem you had with supervisor? None
28. What motivates you to do your best on the job? Challenge, Achievements, and recognition
29. What do you know about the company? Try to read about the company or same answer with what is
BPO
30. What irritates you about co-worker? None. Or explain how you were able to resolve and overcome it
Job Knowledge Questions
1. What is Customer Service? Customer Service is assisting customer concerns and queries.
2. Good Customer Service? Satisfying the needs of the Customer.
3. Excellent Customer Service? Exceeding the expectations of the customer.
4. CSR? Agents who assist customer concerns and queries.
5. TSR? Agents who assist customer queries related to technical concerns and troubleshooting.
6. Sales Representative? Agents who assist customer to concerns related to selling the company’s
products
7. BPO? Stands for Business Process Outsourcing which involves contracting of the operations and
responsibilities of a company to a third party provider
8. Call Center? Is an office with computers, headsets, and agents that attends to large volume of calls.
9. Inbound? Accepting incoming calls
10. Outbound? Creating outgoing calls
Out of the box questions
1. How can you describe colors to a blind person? (Relate it to sense of feeling, smell or taste) Blue - Sad,
Red - Love, Pink - Sweet, Orange - Sour
2. How can you sell anything 2nd hand? (Tell them it was used by someone popular or iconic)
3. Selling any normal products/items? (Add something new, even it is somehow impossible) ex. Ballpen,
this ballpen never run outs of ink and it also has built in camera
4. If asked to recommend. (Used items you were able to use already and explain why)
5. If you lost 2 million in your employer, what will you do?
6. Superpower? Any. Just explain why
7. What is more important to you? The money or the work? Both are important because everybody
needs money to live but job satisfaction is also important
8. Is the customer always right? Or would you bend a rule of a customer? No. But will let them think and
feel that they are right by providing excellent customer service
Note:
1. If you’ll include your hobbies and interest in your tell me about yourself, make sure to have a ready
instruction for it.
2. Should always have a ready piece to instruct how to cook/play.
2. Answering an out the box questions is not that hard just make sure to THINK OUT OF THE BOX. Just
make sure to be creative and unique with your answers. Don’t make things complicated.
Attrition Risk/Flexibility Questions
1. Willing to work in GY/Shifting Schedule? Yes
2. Willing to work in any location? Yes
3. Studying/Abroad/Business? No
4. Attendance Issues? No
5. Health issues? No
9. Salary Expectations? Do not provide too high salary expectations
1. Tell me about yourself. work with them, instead of the other companies you are
Keep the answer job or skill related. applying to.

2. Tell me about your dream job. 16. Describe your management style.
Don't mention a specific job. Say something generic like, "I Mention how you deal with your subordinates or your
want a job where I love the work and the people I work projects like, "I provide team members with effective
with." guidance and motivation to complete assignments on time
so our projects succeed." Or you can simply say "For me,
3. Why did you leave your last job? good communication among members is the best way."
Never refer to a major problem with management or say
undesirable things about your supervisors, co-workers or the 17. Are you a team player?
organization. Keep smiling and talk about leaving for a The answer should always be a yes then cite examples. You
positive reason such as an opportunity, or a chance to do may mention situations where you were part of a group or
something better. organization, and the activities you've had that show you
worked well with them.
4. What is your weakness?
Always try to give a positive answer. For example, "It takes 18. What is your philosophy towards work?
me a long time to get ready in the morning, so I set my alarm Don't give a monologue here. Say something short and
two hours ahead of my time in for work." positive like, "My philosophy is to do my best at all times."

5. What are your strengths? 19. What position do you prefer on a team working on a
Sell yourself. Say how you can be a desirable employee for project?
the company. You may say you are comfortable with any position in the
team, may it be the leader, or follower. This shows that you
6. What do you know about the type of work we do? can lead a team but at the same time also able to follow
Do a research about the company before going to the job directions. This shows you are flexible.
interview.
20. Have you ever been asked to leave a position?
7. Why should we hire you? If you have, be honest and never say anything negative
This is your chance to show why working for the company is about your former boss or company. Focus on saying
important to you and why you think you will fit in. Don't positive like how much you have grown from the experience.
mention other applicants for comparison.
21. What irritates you about co-workers?
8. Tell me about a suggestion you have made. Do not speak badly of your past co-workers, as this reflects a
This will show that you care about the company's growth. flaw on your attitude, not theirs. Divert the negativity posed
Use an example that was accepted and successful, by the question. Assure the interviewer you get along well
especially one that is related to the position. with fellow co-workers.

9. Do you consider yourself successful? 22. Why do you think you would do well at this job?
You should always answer yes. Success doesn't necessarily Mention your skills, experience and interest.
have to be big ones, just mention how you have achieved
goals you have set for yourself. 23. What is more important to you: the money or the work?
You can say something like, "Both are important because
10. Why have you been unemployed for such a long time? everybody needs money to live but job satisfaction is also
Mention the activities you have done that would help market important."
yourself like trainings or short courses you attended, or for
example say, "I gave birth and had to take care of my baby 24. What has been your biggest professional
and this experience taught me so much about patience and disappointment?
time management. Mention something that was beyond your control but show
acceptance and no negative feelings.
11. What do co-workers say about you?
Recall good things that your co-workers have said like, "My 25. What would your previous supervisor say your
manager, Mr. Santos, once told me that I am a very strongest point is?
organized person". There are many good qualities you can mention but be sure
to give an example or a situation to back your answer. Or if
12. How long would you expect to work for us if hired? you have a recommendation letter you may say, "I believe
Don't give a specific answer. Say something like, "I plan on my supervisor would say that my strongest point is that I'm
staying for long." or "As long as we both feel I'm doing a reliable, hard-working, efficient, timely, and responsible. I
good job." know this because he has written it in my letter of
recommendation. Would you like to see it?"
13. Do you think you are overqualified for this position?
Regardless of your qualifications, state that you are very well 26. Tell me about a problem you had with a supervisor.
qualified for the position. Or you may say something like, "I Never mention a problem or anything negative about your
don't think I am overqualified, but I am fully qualified." supervisor. Try to think and then come up with none.

14. Have you ever had to fire anyone? How did you feel 27. Are you willing to work overtime? Nights? Weekends?
about that? This is up to you. Be totally honest.
If you had, always explain yourself in a way that implies you
did not want to, but had to. 28. Tell me about your ability to work under pressure.
You may say that you thrive under certain types of pressure.
15. Are you applying for other jobs? Give an example that relates to the type of position applied
Be honest. If you are considered an asset to the company, for.
they just might give you a good salary offer to get you to
29. How do you propose to compensate for your lack of already part of the company. You may say something like, "I
experience? expect challenging tasks."
You may point out that you are a quick learner and hard
worker. Or state experiences that may not be from work but 44. Do you have references?
are somewhat related like for a managerial position, you may Contact your references ahead of time and have their names
cite experiences you had as a leader in a school project. and contact details ready.

30. Do your skills match this job or another job more 45. Do you have any questions for me?
closely? Always prepare questions, but those that are not answered
Never give the interviewer the impression that you are more in the company's website or those you have not discussed.
interested on other jobs. Asking questions shows you are interested to know more
about the company or the job.
31. Tell me about the most fun you have had on the job.
Talk about having fun but at the same time accomplishing 46. Why do you think you will be successful at this job?
something like a team building you had where you gained a You can say something like, "Basing on my research of the
good relationship with your co-workers. company and the job description, I can say that I have the
skills and experience you are looking for.
32. Would you be willing to relocate if required?
Be honest. Discuss with your family beforehand, assuming 47. What do you think of the last company you worked for?
this question should come up. As always, never say anything negative about the last
company you worked for. You can say you learned a lot from
33. What motivates you to do your best on the job? the company and the job, and you consider it an important
Some examples are challenge, achievement, recognition, stepping stone in reaching everything you have achieved.
integrity.
48. How do you handle criticism?
34. How would you know you were successful on this job? You can say something like, "I see criticism as an
You can say something like, "When I have achieved all the opportunity to improve my work." Then give an example
goals that were set and I have given more than what is where you were criticized and you handled it in a positive
expected of me." way like, "My manager once told me that the reports I gave
him were unorganized so I tried to review my past reports
35. Are you willing to put the interests of the organization and asked if he had any preferences. I followed my
ahead of your own? manager's suggestions and reconstructed my reports. My
Just say yes. This is a test of your loyalty. manager was happy with all the reports I handed him after
that."
36. What qualities do you look for in a boss?
Be generic and positive. Some examples are fair, competent, 49. Do you feel you are ready to take on greater
good motivator. responsibilities?
Employers ask this especially if the position you are applying
for is higher than your former position. This is for them to
37. How do you see yourself five years from now? gauge if you are up for the challenge of the new position.
If you answer that you have not thought about it or you have Give a positive answer and show them you are the job.
no plans yet, the interviewer could conclude you have no
vision and goals. Say something that is achievable but not
too low as this could imply you lack initiative. It should be 50. What are your activities and interests outside of work?
consistent with the objective on your resume and the skills Say something about your interest and how it can help you
you mentioned you have. on the job you are applying for. Like basketball can teach
you team work, or baking can teach you accuracy. If you are
applying for a job that requires you to be fit, you may
38. What have you learned from mistakes on the job? mention physical activities that you do like swimming or any
Mention mistakes you've had but be sure to focus more on other sport.
the lessons you have learned from that mistake.

39. Do you have any blind spots?

Don't say something specific but just say everyone has them
that's why working as a team is very important to point out
and cover each other's blind spots. This answer diverts the
question to how you are as a team player.

40. If you were hiring a person for this job, what would you
look for?
Mention qualities that are needed for the position that you
have.

41. Tell me about a time when you helped resolve a dispute

between others.
Pick a specific incident and what role you played in its
resolution.

42. Describe your work ethic.

Emphasize benefits to the organization. Things like,
determination to get the job done and work hard but enjoy
your work are good.

43. What are your expectations from this job/company?

You will be able to answer this question well through
company research and self-assessment. Think as if you are
 INTRODUCTION
Good morning/good afternoon! My name is ____ I’m _____ years old. I live in ____, I
graduated with a bachelor’s degree in ____ from ____ I used to work for ____, where my job
responsibilities were ____, ____, and ____, I’m (loyal, committed and dedicated). (fast learner,
passionate and responsible), (adaptable, independent, and out-come driven). I want to be a call
center agent because I want to be a part of the fastest growing industry in the Philippines
where I can maximize my skills and potentials and have fun while working.
Other things you can mention for the introduction:
⮚ As an HRM graduate, I was trained to provide my customers with an exemplary service.
Instead of meeting their expectation, I go above and beyond my responsibilities in order
to exceed their expectations.
⮚ Through my training/work experience as a nurse, I was able to learn how to properly
deal with different types of personalities with different problems that needed to be
solved.
⮚ As an information technology graduate, I am very much knowledgeable in dealing with
problems with the computer. I believe that my educational background has equipped
me to be a good customer service representative or even as a technical support agent
⮚ Call center- an office with large amount of computers, headsets, telephones and
customer service representative who takes in call and give solutions to the customer’s
problems.
⮚ Call center agent- an employee who takes in calls and gives solution to the customer’s
problem.
⮚ Customer service representative- provides general information to the costumer’s
inquiry.
⮚ Technical support agent- performs troubleshooting in order to fix the issue of the
customer’s technical problems.
⮚ Customer service- the assistance that we provide to the costumer

⮚ Good customer service- meeting the expectations of the costumer

⮚ Extra ordinary customer service- exceeding the expectation of the customer

Why do you want to be a CSR? Why did you choose our company? Why call center?
Stability- Be a part of the fastest growing industry in the Philippines, to have a stable job, work
in a stable company

Growth- Maximize skills and potentials have personal and professional growth
Good working environment- Have fun while working
 • I want to be a call center agent because I want to be a part of the fastest growing
industry in the Philippines where I can maximize my skills and potentials and have fun
while working
• I choose to work for your company because I believe that your company can provide
me a stable job where I can maximize my skills and potentials and have fun while
working
CSR Steps: How will you handle an irate customer? Follow 3 steps:
• L- Listen to the costumer’s concern, let them vent out
• A- Apologize for the situation
• E- Emphasize with the customer’s emotions
• G- Give solution for the customer’s concern
Remember!
⮚ Never been late nor absent

⮚ Never been terminated

⮚ No plans for going abroad

⮚ No plans of pursuing career/continuing studies

⮚ Will not accept better offers

⮚ Basic salary will do

⮚ Never had conflict with previous supervisor

⮚ Never had any memo

QUESTIONS
1. Why should we hire you?
- You should hire me because I am loyal, committed, and dedicated (give 3 positive
attitudes)
2. Give 3 qualities/reasons that would make us hire you.
- Loyal, committed and dedicated, Responsible, hardworking and out-come driven.
3. Why should not hire you?
- There’s no reason for you not to hire me
4. Why did you choose this industry?
- I choose this industry because this is the fastest growing industry in the Philippines
where I can maximize my skills and potentials and have fun while working.
5. What do you know about our company?
- I believe that our company is the best call center here in the Philippines which can
provide me a stable job and help me to improve my communication skills.
6. Give me 3 reasons why you want to work for our company?
- I want to work for your company because this is a very established company that can
provide me a stable job where I can have fun while working.
 7. Why did you take up your course in college?
- I took up my course because it was my parent’s choice.
8. What are your strongest skills?
- My communication, analytical, multi-tasking and inter-personal skills
9. What are the 3 things that you consider important in this job?
-Stability, growth and good working environment
10. What motivates you to join our company?
-Stability, growth and good working environment
11. Are you perfect?
- No, I am not but I’m trying to be one. I believe I commit a lot of mistakes but from those
mistakes, I was able to learn and become a better person.
12. How can you handle irate customer?
- Listen, Apologize, Empathize, Give solution to the problem (LAEG)
13. Where do you see yourself 5-7 years from now?
- 5 to 7 years from now, I see myself still working for your company probably as a team
leader or as an operation manager.
14. How long do you plan to stay in the company?
-I will stay with the company for as long as the company needs my service.
15. What would dissatisfy you in this job?
- Nothing. As long as the company can provide me a stable job where I can grow as an
individual or as a professional. I believe there’s no reason for me to dissatisfy.
16. What if 5-7 years from now, you have not yet been promoted?
- I will stay with the company because I believe that with perseverance and patience, I will
be able to reach my goals in life
17. Would you bend a rule for a customer?
- Never. But I will let them think that I will bend a rule for them and I will let them think that
customers are always right.
18. What will make you leave the company?
- Nothing
19. What if you encounter problem with your supervisor in the future?
- I believe I will never have any problem with my supervisor because I respect each other’s
differences. If ever my supervisor reprimands me, I will never take it negatively, rather, I will
take it as a constructive criticism.

RED FLAGS
• No plans on going/working abroad ever even if my family is relocated
• No plans on pursuing your studies (more focused on building your career)
• Was never late nor absent
• Will not accept a better compensation (I’m a very loyal person)
• Never had any regrets / mistakes are lesson learned
• No plans of leaving the company (can’t think of reasons why I’d ever want to leave)
• First to apply in a call center
• No pending applications with other companies
• Never turned down a job offer
 • Never been sick for more than 2 days
• No medical conditions
• Will not have a vacation outside the country
• No family business
• Will stay with the company for as long as the company needs service
• Will stay with the company for a minimum 5 years
• Never had any memo
• Never terminated
• Never had any conflict with previous supervisor or co-worker
• Have solved all of the issues
• Never had a dropped/escalated call

STRENGHTS
⮚ I’m a very punctual person, I have never been late or absent. I respect other’s time that’s why I always
arrive early.
⮚ I’m very flexible, I can easily adapt to different situations

⮚ I’m a smart working person, I plan things ahead. I know how to manage my time and set priorities

⮚ I’m very patient, I can handle irate callers

⮚ (fast-learner, passionate, and responsible)

WEAKNESS
⮚ I’m a workaholic person, sometimes I tend to forget to take my meals on time

⮚ I’m too honest, friendly (turn negative to positive)

⮚ I’m afraid of cats, dogs, big spiders, etc.

SAR
S: There was this situation wherein
A: So what I did was
R: As a result

PUNCTUALITY
S: There was this situation wherein I was running late for work because of typhoon (flood, heavy traffic, car
accident, etc.)
A: So what I did was I adjusted my time, I left my place an hour earlier
R: As a result I was able to arrive on time

TIME MANAGEMENT
S: I had to finish my thesis and I had to study for my final examination
A: I had to manage my time, every morning I had to study for my final examination
R: I was able to manage my time
CUSTOMER FOCUS
S: My patient was uncomfortable sleeping
A: I asked her if she wanted an extra pillow or if she wanted me to adjust her bed and I found out that she wanted
an extra pillow so I gave her one
R: I was able to exceed expectation

FLEXIBILITY
S: I had to learn how to use a new application in Facebook in a short span of time
A: I had to study, research, ask a friend
R: I was able to learn it right away

ADAPTABILITY
S: I was transferred from dayshift to nightshift
A: I had to sleep every morning and drink coffee so that I won’t fall asleep during shift
R: I was able to adapt to my new shifting schedule

TEAM PLAYER/TEAM WORK

S: My co-worker was not corresponding
A: I had to talk to her, tell her the benefits and advantages of working together
R: I was able to convince her, we were able to work as a team

ADAPTABILITY TO HANDLE STRESS

S: I had to work 16 hours straight on a holiday
A:
R