ITIL Foundation Overview Information Technology Infrastructure Library This two (2) day accelerated ITIL Foundation Training

ng Course provides information technology professionals with the knowledge and skills necessary to manage IT service in the guidelines of ITIL (the IT Infrastructure Library). ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance. Our accelerated learning ITIL Foundation Training Course: Covers the ITIL Foundation Certification including the examination onsite in a 2 days training program. Allows you to achieve your certifications in a much shorter time than traditional training while delivering industry-leading exam passing percentages Helps students grasp complex concepts more easily by identifying and catering to individual student learning styles through a blended delivery system Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory ITIL Foundation Benefits Having proof of your skills and knowledge gives you the edge over other candidates when applying for a job. An ITIL Foundation Training Course provides a systematic and professional approach to the management of IT service provision. Adopting its guidance can provide benefits such as: improved IT services through the use of proven best practice processes improved customer satisfaction through a more professional approach to service delivery standards and guidance improved productivity improved use of skills and experience Certification provides companies with skilled employees, leading to: Maximized efficiencies in recruiting, hiring, training and promoting employees Operational improvements and greater efficiencies organization-wide Reducing costs through the greater efficiencies improved delivery of third party services through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery in services procurements Increased productivity as certified professionals are able to perform at accepted industry standards Who should earn a ITIL Certification? An ITIL Foundation Training Course is important for all types of IT and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimise the IT Service Management.

ITIL Foundation Training Course is aimed at: IT service providers IT directors and managers CIOs It will also benefit: business managers customers & end-users involved in building good relationships with their IT service providers plus any organisation that depends on IT Services Other accelerated training providers rely heavily on lecture and independent self-testing and study. Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning. Firebrand Training provides instruction to meet every learning need, including Intensive group instruction One-on-one instruction attention Hands-on labs Lab partner and group exercises Question and answer drills Independent study This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. Firebrand Training provides a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification. Donwload Free PassGuide Braindumps-The Most Realistic Practice Questions and Answers,Help You Pass any Exams ITIL Foundation Curriculum Firebrand Training provides thorough instructor-led training to ensure that you learn the fundamentals, obtain hands-on skills and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment. Module Description Service Management Essentials Breakfast Foundation Certificate Examination ISEB Foundation Certificate Course program in detail

Incident Management Definition of an incident, description of Incident Control Problem Management Definition of a problem and known error, proactive problem management Configuration Management Defining a configuration item and the configuration management database; impact of Configuration Management on other IT processes Change Management Definition of a change and request for change (RFC); description of change control and change procedures; role of the change advisory board (CAB) and CAB/EC (for handling urgent changes) Release Management Scope and concepts; definition of definitive software library (DSL) and definitive hardware store (DHS); description of planning, testing and implementing Service Level Management Definition of a service catalogue; identifying, negotiating, monitoring and reviewing service level agreements (SLAs) Financial Management for IT Services Reviews of budgeting, charging and IT accounting; analysis of running costs and charging policies Availability Management Review of reliability, availability, resilience, maintainability and serviceability, calculating availability, review of planning, monitoring and reporting Capacity Management Review of application sizing, workload, performance, demand and resource management and their inputs to modelling, definition of the capacity management database and contents of the capacity plan IT Service Continuity Management Review of Business Continuity, Business Impact Analysis, Risk Analysis and Risk Management and looguide at the various different recovery options available and their appropriateness for the different levels of criticality of services Service Desk Review of the Service Desk function, the metrics employed, the structures of desk to be considered and the role the Service Desk plays in Incident Management Foundation V3 Service Management as a practice Definition of a Service and Service Management as a practice Describe the concept of Good Practice Define and distinguish between Functions, Roles and Processes The process model List the characteristics of processes The Service Lifecycle Understand the Service Lifecycle Describe the structure, scope, components and interfaces of the ITIL Library Account for the main goals and objectives and value to the business of each phase in the Lifecycle for Service Strategy, Service Transition, Service Design Service Operation and Continual Service Improvement Generic concepts and definitions Define some of the key terminology and explain the key concepts of Service

Management Key Principles and Models Comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management Processes Understand how the Service Management processes contribute to the Service Lifecycle, to explain the high level objectives, scope, basic concepts, activities, key metrics (KPI