ICT OFFICER

Amref Health Africa was founded in 1957 and has since grown to become the largest
African-based international health development organisation; currently implementing
more than 180 programs, reaching more than 40 million people across 35 African
countries; and a staff complement of over 2,000. Headquartered in Nairobi, Kenya,
Amref Health Africa has offices in ten countries in Africa – Burkina Faso, Ethiopia,
Guinea (Conakry), Kenya, Malawi, Senegal, South Sudan Tanzania, Uganda and Zambia.
An additional eleven advocacy and fundraising are located in Europe and North
America.

MAIN PURPOSE OF THE JOB

To initiate and maintain dynamic information systems that caters for AMREF Flying
Doctor’s information technology needs and ensure use of appropriate information
technology in line with the AMREF Flying Doctors ICT strategy.

REPORTING RELATIONSHIPS(SUPERVISOR AND REPORTEES)

Chief Executive & Medical Director

Chief Finance & Admin. Officer

Information Technology (IT) Officer

SCOPE OF JOB

Other resources under your responsibility

Computer software and hardware licenses;

All Servers applications and Operating systems;

Central UPS;

CISCO routers and firewall;

Network switchers and cabinets;

Backup tapes and hard disks;

Corporate databases;

Storage management and DR offsite support; and

Virtual machines/servers

PRINCIPAL RESPONSIBILITIES

KEY RESPONSIBILITIES

MAIN TASKS

Network Administration Services

Regular evaluation of current computer hardware/software in order to provide a timely

replacement schedule or upgrade;

Testing new programs before user installation and implantation; and

Setting up and maintaining all internet and Microsoft Exchange E-mail accounts and
server configurations.

Technical Support and Capacity Building

Receiving (telephone, e-mail, delegation, monitoring tools, visit) and diagnosing issues
from all staff for appropriate solutions;

Providing relevant information about the system to enable resource access;

Guiding users systematically to trouble shoot systems and offering immediate and
alternative solution to issues;

Empowering users by sending system tips and guidance instruction;

Logging user issue for escalation either to the Network and Infrastructure Manager or
product/service supplier;

Facilitating IT training to all AMREF Flying Doctors staff and offices for effective
utilization of AMREF Flying Doctors core systems and new products;

Providing technical support and trouble-shooting for installed servers, including

implementation of disaster recovery plans and prepare standard procedures for
monitoring servers, and ensure that they are fully operational.

System & Information Security

Providing support in setting up the infrastructure for virtualization and private cloud
basics;

Administering E-policy McAfee antivirus and client update and configuration;

Publishing of internal resource for external access like in magic, outlook anywhere &
web access and

Patching application with current security updates and hot fixes.

System analysis, development, implementation and maintenance

Virtual servers design, implementation and maintenance;

Performing infrastructure/software design development to ensure compatibility and

operationally with AMREF Flying Doctor’s LAN and WAN requirements;

Participating in the definition, designing, testing and implementation of new Information

Technology (IT) hardware and software standards for AMREF Flying Doctors based on
user requirements and in accordance with the strategy and direction. Resolve any
Hardware (PCs, Routers, switches, Servers & UCS Configuration related problems; and

Testing and configuring all new equipment, particularly notebooks, desktops and
servers to ensure compatibility with AMREF Flying Doctors requirements and standards.

Inventory management & Maintenance

Maintaining software and hardware inventory;

Ensuring secure custody of equipment within AMREF Flying Doctors;

Supervising equipment preventive maintenance and carry out a regular evaluation of

current hardware/software in order to provide a timely replacement schedule or
upgrade.

Information Management

Coordinating the production of technical instruction materials for technical and user
support and ensure the documentations are kept up to date.

ANY OTHER TASKS

Advisory on procurement of technical equipment and related tasks.

REQUIRED QUALIFICATIONS

7.1 Education and knowledge

Bachelor’s degree in IT or related field;

Microsoft Certified Systems Engineer;

Networking certifications e.g. CISCO certifications; and

Virtual Systems Certifications – Vmware.

Knowledge and experience in management and configuration of Office 365.

Experience

Four (2) years working in a network environment infrastructure;

Systems Administration and Management;

LAN and WAN management;

Hardware and software integration and maintenance;

ERP configurations and Administrations;

Excellent technical knowledge of computer applications and systems; and

Exposure to diverse-multicultural environment.

SKILLS

Influencing;

Critical and creative thinking;

Good logical diagnostic skills and ability to exercise good judgement in the resolution of
problems;

Facilitation;

Proactive;

Team work;

Good Interpersonal skills;

Communication skills;

Analytical skills; and

Flexibility.

COMPETENCIES

Confidentiality;

Ethical;

Integrity;

Reliability; and

Ability to work within deadlines.

Ability to withstand pressure

MENTAL COMPETENCIES

Problem Analysis

The job requires a professional and analytical approach to systems administration.

Flexible Thinking

The job requires creative problem solving within the framework of set corporate policies
and procedures.

DECISION MAKING

The job requires ability to make significant decisions about work responsibilities and is
accountable for them

COMMUNICATIONS

ORAL – Excellent Written and Spoken English

INTERNAL:The job demands a high level of oral communication skills in order to

effectively communicate with other departments and staff members

EXTERNAL:The job demands a high level of oral communication skills in order to

effectively communicate with external parties including service providers and country
offices

WRITTEN:

INTERNAL:The job demands a high level of written communication skills in order to

effectively communicate with other departments and staff members

EXTERNAL:The job demands a high level of written communication skills in order to

effectively communicate with external parties including service providers and country
offices.

ENVIRONMENTAL CONDITIONS

Corporate Policies, Systems, Procedures and Methods

The job demands a thorough understanding of corporate IT policy and standards,

systems/product requirements and standard guidelines, professional, legal and
technical compliance, audit compliance and procurement procedures.

Work Environment

Normal office environment

Hours of Work
Normal working hours. Job holder may be required to work outside normal working
hours due to the nature of the work in general

HOW TO APPLY

• If you meet the above requirements, please provide all the document listed
below:
• Updated CV
• Motivation letter stating interest in the position
• Integrity clearance certificates
• Attach Degree or Diploma, certificates relevant to the position
• National ID Card
• Please note all the above-mentioned documents are mandatory for this position.
In absence of information, your candidature will not be accepted.
• If you meet above expectations forward your above requirements to our
dedicated email
• [email protected]
• Deadline for submission of applications 16th February 2024 by 10:30 am
• We apologize that due to the volume of application we receive only shortlisted
candidates will be contacted.

AMREF Flying Doctors is committed to safeguarding and promoting the welfare of

children and expects all staff to share this commitment.

AFD is an equal opportunity employer and has a non-smoking environment policy.