End-to-End Solution Operations System Administration, System Monitoring, System Landscape Management SAP enhancement package 1 for SAP

Solution Manager 7.0 (Enterprise Edition) SAP AG, January 2009

SAP NetWeaver Product Management Marina Marscheider

Agenda

1. 2.

Introduction Work Centers for IT Operations 1. System Monitoring 2. System Administration 3. System Landscape Management 3. Summary

Benefits in the context of SAP Enterprise Support

IT Operations Work Centers REDUCE RISK since Alerts are triggered in critical situations and users notified Tasks can be planned and documented IT Operations Work Centers OPTIMIZE BUSINESS BENEFIT since Proactive and reactive administration measures origin from here IT Operations Work Centers LEVERAGE BUILT IN INNOVATION since Latest client technology such as the NetWeaver Business client can be used Connectivity setup between managed systems is automated Activation of business functions as contained in enhancement packages is centralized IT Operations Work Centers REDUCE TOTAL COST OF OPERATION since Recurring system operations tasks are standardized and documented Alert based monitoring maximizes reliability while minimizing effort Role based access to all important tools minimizes learning

How can we Implement End-to-End MissionCritical IT Operations?

SAPs End-to-End Solution Operations addresses these challenges!
The Run SAP Methodology
Tools Training (Tools) Work Centers & Certification Services SAP SAP Standards Standards for for Solution Operations Solution Operations

End-to-End Root Cause Analysis End-to-End Change Control End-to-End Business Process Integration and Automation

New version
End-to-End Enterprise SOA Readiness

End-to-End SOLUTION OPERATIONS IS THE BASIS FOR MISSION CRITICAL IT OPERATIONS!

SAP Solution Manager Work Centers

Implementation / Upgrade

Solution Documentation Assistant

Requirements
SAP Engagement and Service Delivery Implementation / Upgrade

Optimize
System Administration

Design

Application Management

System Landscape Management

System Monitoring

Business Process Operations Root Cause Analysis Incident Management

Operate

Build & Test

Test Management

Deploy
Job Management Change Management

Other Work Centers

SAP Solution My Home

Manager Administration

Agenda

1. 2.

Introduction Work Centers for IT Operations 1. System Monitoring 2. System Administration 3. System Landscape Management 3. Summary

Work Centers for IT Operations

Work Centers for IT Operations cover System Monitoring, System Administration and System Landscape Management System Monitoring covers monitoring and reporting of the status of IT systems. To provide transparency to customer business, theIT has to report service levels, capacity trends and solution quality on a regular base. In order to fulfill the demand of customer business and limited IT budgets, automated monitoring and reporting of the solution is given System Administration and System Landscape Management describe how all SAP technology must be administered to run a customer solution efficiently. Administration tasks are mainly executed locally, but can be accessed and triggered from a central administration system. This allows a unified access to all SAP technologies. The typical tasks of system administration include starting and stopping systems, applying changes to technical configuration, performing imports, and/or applying patches and Support Packages based on the change control workflow Creating or changing users based on a compliance workflow, performing system copies and installing systems, running system diagnostics, managing jobs, and performing backups and recovery.

My Home Centralized View for Work Centers

My Home
The central business entry and control point of every user. An overview Work Center Access to the Work Centers linked with the user roles Aggregated information of the linked Work Centers Different views to organize a users work Work list Calendar Reports Documents News My Home Sitemap Self-Services

User Interfaces
UI Technology Work Centers are WebDynpro ABAP applications Depending on the use case, they aredisplayed in a Web Browser SAP GUI SAP NetWeaver Business Client SAP NetWeaver Business Client

Web Browser

SAP GUI

New

What is SAP NetWeaver Business Client ?

SAP NetWeaver Business Client

is SAPs next generation desktop client using latest smart-client technology. for role-based access to SAP systems and consistent navigation capabilities can host existing SAP UIs in the canvas area (including SAP GUI and WebDynpro) as well as any other Web-based content. is supported by SAP Solution Manager 7.0 EhP1.

Work Centers now run in the SAP NetWeaver Business Client, as Version 1 is now supported by SAP Solution Manager.

SAP 2007 / Page 10

My Home for IT Operations Work Centers

My Home
Consolidates all work centers a user is assigned to with most important overview data in a condensed way Ensures easy onestop access to all relevant tasks and information Relevant work centers for IT Operations are System Monitoring, System Administration and System Landscape Management

New

Agenda

1. 2.

Introduction Work Centers for IT Operations 1. System Monitoring 2. System Administration 3. System Landscape Management 3. Summary

System Monitoring

The Work Center System Monitoring focusses on realtime monitoring of IT relevant system data of a complete system landscape. While root cause analysis (a separate standard) aims at problem resolution, system monitoring detects incidents automatically. Monitoring covers all technical components necessary to operate the business processes. You need Key Performance Indicators (KPIs) and a suitable measurement and monitoring in the areas of availability, stability, performance, throughput and security. Based on all data available in monitoring, web reports are defined that focus on service levels, capacity trends or solution quality, including third-party monitoring infrastructures. This allows unified evaluation of the availability of the whole system landscape. Functionalities include: Alert Inbox, Proactive Monitoring, Connectivity Monitoring, Job Monitoring and Reports.

System Monitoring Overview

Related Functions Monitoring Overview
Based on the My home-principle for System Monitoring Delivers an overview at a glance on all important system monitoring data System Status Alert Inbox Early Watch Alert Connectivity Monitoring Self Diagnosis

New

System Monitoring System Status

System Status Related Functions Status Overview
Gives an availability view to your SAP systems. In addition, all instances and service details are displayed. Based on availability data generated by CCMSPING. Above all you will be directed to other important functionalities relevant in this context.

System status list

System status based on CCMS information

Instance Overview Service Details

System Monitoring Alert Inbox

Alert Inbox Alert Overview Alert list
Presents a list of technical alerts Alert content is preconfigured and mainly based on CCMS alerts Per alert, details and alert history data is given The CCMS analysis method can be triggered from the alert list If the adminstrator cannot solve the alert, a service message can be created incl. relevant context data

Analysis method

Alert details

System Monitoring Proactive Monitoring

Proactive Monitoring
Bundles important local acting monitoring functionality for both ABAP and Java The CCMS Overview tab displays KPI data Generic administration functionality is located under the AS ABAP / AS Java Monitoring tab Usage type specific tools are accessible via Main Instance Monitoring

CCMS monitoring data for AS ABAP Local monitoring transactions for AS ABAP Local monitoring tools for AS Java Usage type specific monitoring tools

Proactive Monitoring (ABAP, JAVA, Main Instances)

AS ABAP Proactive Monitoring
Before getting generated Alerts in the Inbox Proactive Monitoring lets you monitor ABAP/JAVA components. Core Monitoring functionality of SAP NetWeaver Administrator is linked in (NWA, NWA Log Viewer etc) The Main Instance Monitoring tab hosts usage type specific monitoring functionality (e.g. BI Admin Cockpit)

AS JAVA

Main Instance

System Monitoring Connectivity Monitoring

Connectivity Monitoring
Shows the status of important network connections Connections to managed systems and between managed systems Access to destination maintenance (transaction SM59)

Maintain destinations New

System Monitoring Job Monitoring

Central job overview Job Monitoring
Gives an overview about background jobs (system jobs). Job analysis, planning, docuoverview and log viewer More details and configuration options are provided in an additional work center Job Management (process jobs). SAP Central Process Scheduling by Redwood is integrated here as well.

Work Center Job Management

System Monitoring Self Diagnosis

Self Diagnosis New
Enables you to generate a summary of system availability You can display alert-status sorted by type of alert or solution Offers notes to solve open alerts

System Monitoring Setup

Setup
Compiles configuration for the individual system monitoring-tools System Monitoring, EarlyWatch, Connectivity, IT Performance Reporting, Service Level Reporting

System Monitoring Reports

Reports
Bundles all reporting options. SAP Early Watch Alert Reporting

New

SAP EarlyWatch Alert for Solutions Service Level Reporting Availability Reporting

Agenda

1. 2.

Introduction Work Centers for IT Operations 1. System Monitoring 2. System Administration 3. System Landscape Management 3. Summary

System Administration

The Work Center System Administration focusses on daily, recurring general administrative tasks The Work Center contains Task Management, User Management and Administration Tools New and enhanced functionalities are: Task Management including new task types With preferred task views: by timing, by application Integrated Task Scheduler

Downtime Management

Job Scheduling Management Integration of the new MDM Administration Cockpit

SAP Solution Manager 7.0 SP 18 / Page 25

System Administration Overview

System Administration Overview
Allows you to administrate heterogeneous system landscapes. Consolidates the most important data at a Glance Functionalities of the Admin Work Center include: Task Management User Management Administration Tools

New

System Administration Task Management

by timing/application

New Task Management

Administer tasks centrally. generate tasks from different areas into one place. (e.g. CSA integration) Tasks can be shown, administrated and sorted by different types. (by time, by application.) Downtime Management Job Scheduling Management Ad hoc Tasks can be linked with each other.

Central System Administration (CSA)

System Administration User Management

User Management Personalization/ Filter options
The User Management offers common local acting user administration functionality for both ABAP and JAVA Core administration functionality of SAP NetWeaver Administrator is linked in.

System status list

User management for ABAP / Java

NWA functionality integrated

System Administration Admin Tools

Administration Tools
Bundles important and local acting administration functionality for both ABAP and JAVA General administration functionality is located under the Application Server tab Core Administration functionality of NWA is integrated here The Main Instance tab hosts usage type specific admin functionalities (e.g. MDM Admin cockpit)

System status list

Common administration tools

Usage type specific administration tools NWA functionality integrated

Agenda

1. 2.

Introduction Work Centers for IT Operations 1. System Monitoring 2. System Administration 3. System Landscape Management 3. Summary

System Landscape Management

The Work Center System Landscape Management focuses on occasional administrative tasks It contains System Management, Downtime Management and Transport Management New and enhanced: Downtime Management Link to centralized Switch Framework Cockpit for activating business functions in managed systems Automated technical configuration (Link to SAP Reference Landscape) Wizard-based setup of systems directly in SMSY (add system, change technical system assignments)

SAP Solution Manager 7.0 SP 18 / Page 31

System Landscape Management Overview

System Landscape Management New
Consolidates most important data at a glance relevant for this Work Center Display landscape data and setup administration tasks Maintain downtimes Manage transports Switch Framework Cockpit Reference landscapes Automated technical configuration

New

System Landscape Management System Management

System Management
Central place to administer your system landscape Overview on System Availability, System Overview and details. Installation related tasks now automated (see work center SAP Solution Manager Adminstration)

System Landscape Management Downtime Management

Downtime Management
Plan, schedule and execute downtimes
For systems, instances and servers Single Downtime Recurring Downtimes

Comprehensive User Notifications E-Mail SMS SAP System Message

Suppression of CCMS Alerts

New

Suppress Alerts Suppress Errors

Downtime Manager & Task Management Operation Methodology

Downtime Planning
Plan a Downtime in the System Landscape Management Work Center with the system, recurrence, date and time details

Execution
Execute the Downtime using SAPControl or ACC, based on the task properties that appears in the Task Inbox, in the System Admin Work Center

Notification Management
Plan varied forms of notifications to all users at various time instances

Task Management
Create & set a task assigning it a processor , assigning its completion criteria to delegate/process the execution of a released Downtime

Alert Management
Plan the level of suppression of CCMS alerts

SAP 2008 / Page 35

System Landscape Management Transport Management

Transport Management New
Configuration of the transport landscape is being done System list offers infos on transportdomain and domain controller Transport Organizer and Tools Transport Organizer Setup Increased flexibility in system lists (transport domain, domain controller)

System Landscape Management Switch Framework Cockpit

Switch Framework Cockpit: Which enhancement packages are currently available in the systems Lets you check the status and switch on business functions Allows you to plan activation and activate business functions Access to documentation or release notes is given Accessible via the Work Centers: System Landscape Management and the Work Center Implementation and Upgrade

SAP 2008 / Page 37

Automated Technical Configuration General Remarks

Automated Technical Configuration Automates connection setup between a defined set of business systems Based on reference landscape templates View configuration status Documentation available Accessible via System Landscape Management Work Center, Related Links -> Automated Technical Configuration

Agenda

1. 2.

Introduction Work Centers for IT Operations 1. System Monitoring 2. System Administration 3. System Landscape Management 3. Summary

Work Centers for IT Operations

Cross work center enhancements Contribution to the new cross work center My Home and streamlined Overview tab. Support of NetWeaver Business Client and seamless integration of tools at the managed system level Unified inboxes Enhanced filtering and personalization of system lists at different levels Performance improvements New functionality inside Monitor connectivity between managed systems Streamlined architecture and increased robustness for IT Performance Reporting Introduction of a task management concept Introduction of an MDM administration cockpit fully integrated into Solution Manager Enhanced downtime management and integration to task management Switch framework cockpit Automated technical configuration

Benefits in the context of SAP Enterprise Support

IT Operations Work Centers REDUCE RISK since Alerts are triggered in critical situations and users notified Tasks can be planned and documented IT Operations Work Centers OPTIMIZE BUSINESS BENEFIT since Proactive and reactive administration measures origin from here IT Operations Work Centers LEVERAGE BUILT IN INNOVATION since Latest client technology such as the NetWeaver Business client can be used Connectivity setup between managed systems is automated Activation of business functions as contained in enhancement packages is centralized IT Operations Work Centers REDUCE TOTAL COST OF OPERATION since Recurring system operations tasks are standardized and documented Alert based monitoring maximizes reliability while minimizing effort Role based access to all important tools minimizes learning

Thank you!

Marina Marscheider
SAP AG SAP NetWeaver Product Management [email protected] www.sap.com

Copyright 2008 SAP AG All rights reserved

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SAP Solution Manager 7.0 SP 18 / Page 43