ABSTRACT

Generally, this research work on the statistical analysis of

impact of software application packages in modern banking has
to do with the improvement on software application towards
banking industry in the economy, more so, this software
application has created great impacts towards piloting the
transactions of banking business in effective and efficient
management. More so, ameliorate discrepancies in this
banking sector. Because of world has turned to a global village
via-hi-tech of communication and computerization in modern
works.
Specially, this research work at presuming the likely statistical
impact of software packages in modern banks. Sequel to
chapter one of this study covers the introduction also identify
statement motivation of problem and definition, Aims and
Objectives of the study, significance of the study, research
question or statement of hypothesis and concepts that is been
used in the research work. More so, in chapter two, Review of
related literature concerning the statistical analysis of the
impact of software packages in banks and use of software
packages.
The chapter three is devoted to research methodology, the
scope of study, procedure the source of data collection,
method of sampling and method of analysis.
Chapter four deal with the analysis of result, Data Analysis,
Interpretation of result and application of result.
Finally, the chapter five hints in the conclusion arrived on the
based on the study and Recommendation, summary, that
benefits the banking industry and the general public.

1
 TABLE OF CONTENTS

Title page i

Certification ii

Dedication iii

Acknowledgement iv

Abstract v

Table of contents vii

CHAPTER ONE

1.0 Background of study 1

1.1 Statement of problem 2

1.2 Objective of the study 3

1.3 Significance of study 4

1.4 Research question 4

1.5 Definition of the terms and concepts 5

CHAPTER TWO

2.0 Literature review 10

CHAPTER THREE

3.0 Research methodology 21

3.1 Introduction 21

3.2 Research design 22

2
3.3 Sampling size 22

3.4 The sources of data collection 23

3.5 Method of data collection 24

3.6 Analytical procedure 25

3.7 Problems 26

CHAPTER FOUR

4.0 The nature of interview and questionnaire 27

4.1 Analysis of data 28

4.2 Test of hypothesis 33

4.3 Interpretation 38

CHAPTER FIVE

5.0 Summary, conclusion and recommendation 39

5.1 Summary 39

5.2 Conclusion 40

5.3 Recommendation 41
References 43

CHAPTER ONE

3
1.0 BACKGROUND OF STUDY

Many organizations have and continue to invest in

the technology without sufficient system analysis, and

without preparing the ground properly for

implementation resulting in various kinds of frustration

in such firm.

In recent time one of the major changes that arise in

that people need not to start waiting in the banks for

confirmation if transfer or account balance. The

invention of software packages in the banking industry

makes it very easy, just pick the menu queue the

account number, immediately the balance and

transaction will just come out. It is well recognized that

the introduction of software application will reduce

or eliminate drudgery of repetitive and intellectual type

of data processing manually.

The speed of processing will increase tremendously and

this will help in the faster public services among

managerial people and a further division will be created

in terms of extent of the computer knowledge and

skills. The relatively senior people stand to suffer in this

4
situation unless they can quickly accomplish the

necessary learning. Already, the strain of the people in the

phenomenon is visible. This huge potential of the computer

technology for handling large volume of complex problem

also throws equally large opportunities to commit fraud.

More so, thinking and innovative safely device have to be

generated From the foregoing background of study of this

research, it becomes clear that the software application in

banking is endowed with tremendous potentials for

benefits of the firm and society as well as different types of

harmful impact.

1.1 STATEMENT OF PROBLEM

In Nigeria banking sector, it was noted that in some decade

or a decade ago, the banking sector was mixed up with a

lot of paper work and poor service delivery. At such, this

made the people see banking of money and other

properly wasteful exercise.

5
Then it was recorded that only twenty to fifty

transactions may be altered a day.

This was cause by the poor and dull programmed

[manual] calculation made as to ascertain the exact

balance of a customer before any other transaction.

This increases the customers ill-will for banking and

increased the possibilities of

robbery in the society.

1.2 OBJECTIVES OF THE STUDY

The purpose of this study is on the three dimensions.

1. To point and discuss the impact of software

application packages has been created in banking

system.

2. To enumerate the short -coming and

problems or chances of software in banking

3. To offer solution that will enable the software

applications have lasting remedy in the banking

operation

6
1.3 SIGNIFICANCE OF THE STUDY

Software application in banking is a pivotal tool upon

which economy; industry and social development

revolves on. Its application in modern banking has

shown several importance to the sector performance.

Hence, it becomes important in three ways.

1.It will serve as a research or vehicle upon which

bank software usage can be based as to tailor out

its effectiveness in banking performance.

2.It will help to identify factors hindering software

performance in banking

3.It will become a part of growing literature on the

subject.

1.4 RESEARCH QUESTIONS

These main questions were used in this research to

find fact about the problem or challenges in this

research work. Such as:

1. Does the software application have effect in

banking?

2. Are there ways of enhancing software application in

7
 modern banking?

1.5 DEFINITION OF TERMS AND CONCEPTS

COMPUTER: This is a panel device constructed with

many inputs for easy operation of business

management. Also, computer is an automatic data

processing which accepts data in the primary and

auxiliary memory units, finally, provide the data out as

information.

SOFTWARE APPLICATION: This is program imputed or

outputted in a computer to give a desired output

result. It is designed in the native manner of the

native of work expected to produce. That is to say, it

is a set of instruction which is imputed in the

computer, in order to perform a specific task on the

computer system.

FLEXCUBE: This is software programme, specifically

designed for financial institutions operation. It was

designed in 1936 in USA and rated the best banking

programmed in the world, and then many financial

institutions adopted the programme from CITI Bank of

America.

8
NETWORK: This is the connection link the bank may

choose to use in the distribution and communication

system in their software. Not the internet service

provider [I.S P] is the basic system for this

programme, because it is the network that link to the

communication and writing of information in and

outside the business environment.

DOWNTIME: This is the situation in which the link

connection [Network] is on more responding with the

internet service producer [I.S.P]. therefore, this will

cause network failure and the instruction of commend

being rejected by the server.

BANKING: This is a financial house which is specialized

in accepting deposit and issuing of loans and line of

credit to customers and serves as a safe custody of

valuable document and money for customers.

INTERNET SERVICE PROVIDER I.S.P]: This is the

basic system for network programme, also it gives link

to the communication and writing of information in

and outside the business environment.

9
E- BANKING: This is the provision of banking products

and services through electronic delivery channels.

Such as the internet banking, telephone banking,

and other electronic delivery channels. Also is a

situation in banking system where customers of the

bank are allowed to depositor make withdrawal from

any branch of the bank through the use of

internet communication.

AUTOMATED TELLER MACHINE [ATM]: This is an

example

of E- Banking which involves the transfer of funds from

an individual’s account of a depository institution to

another individual or form through the bank machine.

By inserting the card issued to the customer prior to

desired and can be used for withdrawal in customer

account by entering the correct password.

CREDIT TRANSFER: This is the transfer of fund from

one depository institution to a deliver channel.

10
FRAUD: This is a situation where employee of an

enterprise unlawful diverted cash returns, job and other

asset of the organization to their private usage, it also

an act of dishonesty, deceit and imposture that

brought about the deception to obtain some financial

advantages.

MANAGEMENT: This is the articulation of human

and material efforts towards the realization of

organizational goal and objective efficiently and

effectively.

DATA: This is unrefined information generated for the

purpose of ascertaining a result. It is of two types,

primary and secondary data.

CABLE: This is cud or an accessories use in the

connection of device for performance.

OUTPUT: It is the product of a desired instruction. Also,

it an act of processing out information.

HIERARCHY: This is the organizational frame work

that shows the information or authority flow in an

11
organization. It can also be referred as the level of

management in organizational structure.

ALGORITHM: This is the set of instruction that

show the steps to follow in order to solve a problem.

ANALYSE: The person that is entrusted with the job of

system analyze in an organization.

TRANSMISSION MEDIA: The physical path through

which signals travels from signal transmitter to single

receiver.

INFORMATION: It is a processed data.

12
 CHAPTER TWO

2.0 LITERATURE REVIEW

In conducting this research, many books, journals,

newspapers, questionnaire, magazines, internet usage

and lecture not have been reviewed.

The materials gathered in this regard has been

arranged and represented in the following sequential

order.

Agu C.N: Principle of management spring ford publisher,

Niger [2002] discussed on the software application which

generate a lot of positive impact towards the

performance and development in the banking

industry, which can be discuss under the listed sub-

headings.

ON- LINE OR E- BANKING

One of the major impact of software application he has

generated in the banking industry is the on-line or

e-banking system. This is the banking system where

customers are allowed to deposit or make withdrawals

from any branch of the bank. As such, this has reduced

13
the stress of traveling with money, thereby saving the

risk of armed robbery attack. More so, the on -line

banking system has also introduced the use of the

"Automated Teller Machine" [ATM CARDS] that is used in

banking industry.

This is a card issued to customers prior to the amount

desired and can be withdrawn by the sequel to

inserting the card in the tellering machine and given

accounts password of the card and the machine prone

pay for the exact cash needed. Also the e-banking

system introduced by the use of software

application has made easy the confirmation of

balance in banking industries.

REDUCTION OF PAPER WORK

Another impact of software application in the banking

system in the drastic reduction of paper work. It was

noticed that in a decade ago, all transactions in the

bank must be on paper work.

At present today, request for transaction can now be

made through the electronic system device for request

14
of order instead of putting it in paper form and this

save the risk of exposing the confidentiality in it.

EASY CONFIRMATION OF CHEQUE [CHEQUE

PROCESSING CENTRE -CPC]: This is a system where

cheques from other banks are searted from clearing in

CBN are being confirmed it due for payment. In the

banking industry what is done is to scan the cheque,

send a copy to CBN direct office a copy to the central

processing centre of paying bank and another to the

zonal processing centre [ZPC] and a copy to the issuing

bank within twenty hours of a day, a reply will become

confirming the status of the cheque. If due for

payments, the [ZPC] of the paying bank will credits the

customer’s account and the issuing bank will be debited

by the CBN, crediting the payments banks.

As such, this has reduced the drudgery of money from

one bank or from one signature to another, taking

about two to three weeks just for confirmation

15
cheque which was seen during the manual

processing was in used in the banking industry.

FOR EASY CONFIRMATION OF SIGNATURE AND IMAGE

Sequel to the software in the banking industry. Any

account opening in the bank is meant to be scanned

both the image and signature of the account

holder[s].

This is the priority handwork of software usage in the

banking industry. This can be recorded that in the

years back when banking was manually done, the

signature and image [photograph] of the account

holder[s] are pasted on the saving and withdrawal.

As such, if misplacement automatically occurs, it

places the holder in a dilemma to bring a lawyer or a

solicitor to attest for him. But the invention of

software [packages] has made it possible for

signature and image of the account holder can be

confirmed in any branch of the bank which the

holder is operating on without looking for paper

16
documentation. As such reduce the risk of paying a

duties customer who may found and place his image

on another person’s voucher. Not only that, the

various stock exchange institutes as this is liable

and confidential means and method of verifying their

image and signature.

REDUCTION OF STRESS

Prior to the various questionnaire done, it Was notice

that the use of computer has reduced the stress

encountered by the staff during the manual system.

The stresses not only seen in the staff customers now

can contrastable check their private account

balance in any internet centre [current account

holder].

The bank will give them a password where they log on

the bank site and its accuracy will prompt the

customer’s account history, balance and previous

transaction.

This has save the stresses of confirm credit or debit

transfer in the bank. On the side of the staff, a staff

17
cited on instance of crediting the NYSC corper salary.

He said that during the annual system, the account

has to be written in a separate voucher for each

customer [corper].

But since the invention of the software [computer]

what is done is just queue the names in excel sheet

since the salary are the same. Put one salary amount

and his name, after it, an authorizer from the bank

will come and lodge in his password, when the

authorization has been made, all the account will be

credited and this can be done only with one credit

voucher and within an hour.

CUSTOMER TIME SAVING

Another impact of software application in modern

banking is that it saves the customers' time thereby

reducing their ill-will. The software now makes it possible

for a customer to pay or cash money within some

minutes. This is because once there is sufficient

amount for withdrawal, then, it is needed for the

cashier to confirm balance, signature and image and

then issued payment to the customer. As such these

18
facilitate his time for other business of the day.

Before the invention of software system. It was

recorded that only few transactions can be

successfully completed within the day, but now many

branches and network transactions are done within

some hours, thereby encouraging bank operation.

FAST DATA PROCESSING

It can be seen that data can only be fastly processed

only with a help of software application. This is because

the system makes it easier and faster in doing the

processing. Citing the typing memo in the banks as an

example, when the manual machine [Typewriter] is used

in typing, it was noticed that some mistakes made

cannot be corrected and when corrected, can rough the

work and fraudulent. But in the recent day, the use of

computer typesetting makes it faster and easy to erase

or edit mistakes and a neater work. More so, it retrieval

from the system is very easy because of its storage

mechanism. This thereby makes the data processing

unit more efficient and effective.

19
Akanwa P.U, organizational performance and Human

Relationship. Kosoko press Ltd Owerri Nigeria [1998],

carried out an investigation on challenges of software

application in modern banking.

Sequel to the skillful impart in which the software

application has imputed in the banking industry,

thereby the software application is exposes to certain

problems towards the modern banking operation in the

economy which can be discussed in the following ways.

INADEQUATE COMPUTER LITERACY

The most alarming problem of software application in

modern banking is inadequate computer literacy. This

has greatly affected it usage appreciation and

performance. As a result, the literacy sees their

performance as insufficient and unprofessional. This

has also caused some error transactions in the banking

system due to un-appreciation of the method and

techniques of its application.

EASY EXECUTION OF FRAUD

20
Another problem of software that breaks the camel’s

back in the banking sector is that it now facilitates the

execution of fraud.

This is because software application has made it

easy for cashier or staff in the bank to log in a

password.

So many fraud cases in the bank is termed that the

cashier will go out from the system without logging out

the system and thereby another person might hire

money through his menu. Therefore, the cashier whose

menu is used is held liable for the fraud.

Brighten R.W, using computer in an introduction Age

Deliner publishing inc. New York [1986]. Carried out the

comparative Analysis Before and After the invention

of software in financial institutions, in the information

gathered from the formal and personal contact with

people, the following comparisms were drawn.

BEFORE SOFTWARE APPLICATION

1. The manual system only allows for few account

opening per day.

21
2. Confirmation of image and signature is with

references to the mandate forms

3. Banking and money transfer is done within a

day and with the help of telephone.

4. Before payment or withdrawal of money,

signature have to be endorse on the deposit and

withdrawal booklet.

5. Only few banking transaction is done a day.

6. Finally, there is often long awaiting line.

AFTER SOFTWARE APPLICATION

1. Many accounts can be open with an interval of one

year.

2. [Confirmation of image and signature can be done

in any banking industry with computer.

3. Bank and money transfer is done within few

minutes.

4. Direct payment and withdrawal with

vigorous signatory on the deposit or

withdrawal.

5. Many banking activities are done at the

same hour
22
 6. A minimized awaiting line [through often caused

by network failure of system operation.

Here, from the analysis drawn above, it is vivid that

software application has reduced the drudgery in

modern banking.

CHAPTER THREE

23
3.0 RESEARCH METHODOLOGY

3.1 INTRODUCTION

Here, the research study intends to examine the

statistical analysis on the impact of software

application on modern banking. The findings in this

research would be essentially useful to banks and

other financial institution including business

organization in drawing up strategic program that

would enhance strategic survival and growth in vase

growing competition market.

The fact banks and other financial institutions are

growing daily while the poorly manage once find their

exist at the same rate disclose the importance of

this phenomenon in the financial institution.

Finally, the research re-stated the research

question, the sample size and procedure involved in

carrying out this study, coupled with the source and

method of data collection and research size are well

organized in chapters

3.2 RESEARCH DESIGN

24
Here, in analysis this research design, the study

conducted adopt the survey research method and data

are hereby collected from primary source only,

indicated below with inclusion of method of data

collection which adopts the personal interview,

distributed questionnaire and observation method, the

sample size and procedure are also in calculated in this

study to foster more source of data.

3.3 SAMPLE SIZE

In the course of generating data used in this project

research, a lot of materials and interview as well as

questionnaire and personal observation are conducted.

However, the sample size consulted were much in

numerical and alphabetical frame. So, the size was in

one form.

THE EXTERNAL SAMPLE SIZE

The external sample comprises the information

from internets, books, journals, Newspapers and

25
questionnaire that were generated, therefore, the

total data sample were consulted and summarized

to provide the sample material from the research.

3.4 THE SOURCES OF DATA COLLECTION

Here only one source of data was employed in this

project research. The primary source of data is being

used.

THE PRIMARY SOURCE

This involves the direct research questionnaire

distributed to people.

i. The personal interview with some of the people that

have the knowledge on computer and banking

industry.

ii. The observation of the bank operations especially in

the system of software being used in transaction.

iii. The response towards some of the questionnaire

being distributed to people and bank customers.

3.5 METHOD OF DATA COLLECTION

26
The instruments and method of this data used in this

research are questionnaire distributed, interview and

personal observation made by the researcher.

3.5.1 PERSONAL INTERVIEW

Here, this collecting of data instrument are achieved

effectively because people on focus are in a specialized

field of banking, i.e. first class in information of face to

face interview from employee was of incense benefit.

3.5.2 QUESTIONNAIRE

Here, the data collection instrument involved was the

questionnaire which was distributed to the

respondents to allow them air their feeling over the

situations of banking services. Thereby, effective

responses were obtained in correspondence with

questions level on customers of banks.

3.5.3 OBSERVATION METHOD

The personal observation conducted help the research to

manipulate this work effectively in areas of the impact

created by software application. Thereby, the observation

27
conducted was a fair treatment given by the respondent to

the research to achieve his work of study effectively. In

random assessment, the researcher made an immense view

on how the software application is being used to manipulate

transaction.

3.6 ANALYTCIAL PROCEDURE

The main statistical tools for analysis here will be Likel

scale done in this form.

Agreed [A]

Disagreed [D]

Undecided[U]

Therefore, it was being instructed that

For positive statement assign Negativ statement assign

A= 2 e 1
A=

d =1 E» =2i

u=o u=o

28
FOR TESTING THE HYPOTHESIS

The result gotten in the analyzed data will be

converted to percentage and degree and as well

represent it in a pie chart

e.g. converting to percentage.

X 100
∑Xi X 1

Converting to Degree

= Xi X 360
∑Xi 1

3.7 PROBLEMS

The major problems that limited the scope and

coverage of this work were finance and time. As a

dependent, I had very little money to carry out the

study. Money was needed to print more copies of

questionnaires, this money was not readily available

and was scarcely enough to carry out this study.

29
The time to carry out the research work was too short

to carry out any meaningful and extensive study,

more so, when this was combined with the classroom

studies and examinations.

CHAPTER FOUR

4.O THE NATURE OF INTERVIEW AND QUESTIONNAIRE

The nature of the questionnaire and interview is as

seen below.

SECTION “A” PERSONAL INFORMATION

30
This section deals with the personal information

about respondents. Name of the respondent were

deliberately omitted to allow them feel free to answer

questions objectively without fear of being identified

with an opinion.

SECTION “B” SERVICE DATA

The bulk of data required for this study lies on this

section questionnaire and interview asked to

reveal the extent to which respondents banking

behavior is affected by the existing image

enhancement programmes of the bank and what

improvement they would prefer the bank.

31
4.1 ANALYSIS OF DATA

Here, a vigorous statistical method of data analysis is

evoked in this research study.

This is mainly due to the fact that the research centres

on the statistical analysis of impact of software to

banking services.

Therefore, we use a quantitative method involving Likel

scale of measurement scoring techniques is

employed. This will attempt to identified similarly if

any between the finding and existing services

behavior theories. As a statistician, it is thought that

a vigorous statistics is essential because the data

collected are numerically given and presented.

This analysis would be strengthened by the researcher's

personal interview of the professional. People in the field

and the customers of banks coupled with my personal

observation of the bank operation to arrive at a finding

which should be considered with acceptable standard.

The result of the questionnaire distributed is being

analyzed as follow.

32
THE QUESTIONNAIRE RESULT GOTTEN FROM 100 -
RESPONDENCE, [60 MALE] AND [40 FEMALE] ON THE
STATISTICAL OF THE IMPACT OF SOFTWARE APPLICATION IN
MODERN BANKING

INSTRUCTION: Assign A =2 =>D =1 for any positive

statement
Assign A =1 => D =2 for any negative statement, i.e.

For positive statement Negativ statement assign

A= 2 A= 1
assign
D= 1 e
D=2
U=0 U=0

33
No of Total score of No of resp Total score
Resp resp of resp
1 29 31 34
2 32 32 32
3 30 33 30
4 34 34 30
5 29 35 31
6 36 36 26
7 30 37 27
8 34 38 29
9 34 39 32
10 32 40 38
11 34 41 30
12 30 42 29
13 32 43 26
14 29 44 30
15 27 45 32
16 38 46 29
17 26 47 36
18 29 48 30
19 32 49 33
20 30 50 36
21 31 51 35
22 34 52 30
23 28 53 31
24 30 55 30
25 38 56 30
26 29 57 29
27 28 58 30
28 28 59 36
29 30 60 36
Totals 1863

34
 FEMALE

No of resp Total score of No of resp Total score

1 resp
25 21 of
34 resp
2 32 22 35
3 32 23 L36
4 30 24 31
5 34 25 38
6 29 26 32
7 29 27 26
8 27 28 26
9 30 29 30
10 28 30 34
11 27 28 26
12 26 32 27
13 28 33 27
14 31 34 32
15 32 35 32
16 34 36 29
17 31 37 26
18 28 39 28
19 28 39 28
20 31 40 30
Total 1200

Before that, maximum score will be 20 X 2 =40

≥ 21 will be positive

< 21 will be negative

> The mean score for male = 1863

60 = 31.05

35
= > The mean score for female = 1203
40 =30.08
= > The marginal score = 1863+1203 3066
60+40 = 100 =

30.66

Sex Mean score Response attitude

Male 31.05 Positive

female 30.8 positive

Marginal no
30.66 positive

This means that the response attitude on the impact of

software packages application were positive.

Therefore, computer has created a very big impact in

the modern banking in Nigeria.

4.2 TEST OF HYPOTHESIS

This section seeks to ratify or confirm the data so far

collected and analyzed above by testing the

hypothesis using sample percentage and degree

which is being presented using the pie -chart. The

date for the test of hypothesis, one was gotten to find

out if the modern banking has great impact with the

36
use of software and comparing performance while

another was gotten when he was to test for it.

HYPOTHESIS ONE

HO: Is there any great impact of software

application in modern banking.

RESPONSE FROM CUSTOMERS

MALE 31.05 31.05 100 31.05 360

91.79 X 1 91.79 X 1
1=33.84% =121.78°
FEMALE 30.08 30.08 100 30.08 360
91.79 X 1 91.79 X 1
=32.79% =117.97°
MARGINAL 30.66 30.06 100 30.66 360
91.79X 1 91.79 X 1
33.40 = 120.25°
TOTAL 91.79 100% 360°

37
 marginal, male, 121.79,
120.25, 33% 34%
male
female
marginal

female, 117.97, 33%

Form the degree of customers responded, we can

now conclude that male respondents higher followed

by the marginal and the female at last on the great

impact of software in modern banking

HYPOTHESIS TWO

HI: There is great distinction between banks using

modern software application than one using old
method [manual].

RESPONSES FROM CUSTOMERS

38
VARIABLE RESPONSE PERCENTAGE DEGREE

Modern 31.05 31.05 X 100 31.05 X 360

91.79 1 91.79 1
software
= 33.83% = 121.78°
Old method 30.08 30.08 X 100 30.08 X 360
91.79 1 91.79 1
= 32.77% = 117.97°
Not too old 30.66 30.66 X 100 30.66 X 360
91.79 1 91.79 1
=33.40% 120.25°
TOTAL 91.79 100% 360°

HYPOTHESIS TWO

NOT TOO MODERN

OLD, 120.25, SOFTWARE;
33% 121.78; 34%

OLD
METHOD;
117.97; 33%

MODERN SOFTWARE OLD METHOD NOT TOO OLD

39
The percentage of customer responded on modern

software used is higher, followed by not too old and

finally old method.

With this, we can conclude that the use of new

modern software has brought a very big impact

in our modern banking.

HYPOTHESIS THREE

H2: Has poor software application contributed for her

present distress syndrome in the banking sector.

RESPONSE FROM CUSTOMERS

VARIABLE RESPONSE PERCENTAGE DEGREE

Great 51.05 X 360

81.13 1
51.05 X 100
distress 51.05 = 226.53°
81.13 1
=62.92%
No 30.08

great 30.08 X 100 30.08 X 360

81.13 1 61.13 1
=37.07% =133.47°
distress

TOTAL 81.13 100% 360°

40
 hypothesis 3

not
great
dis-
tress;
133.4
7;
37%

great
dis-
tress,
226.5
3,
63%

great distress not great distress

Hypothesis four

H3: is software application prime, problem to banks

performance.

Responses from customers

VARIABLE RESPONSE PERCENTAGE DEGREE

41
Just fair 31.05 31.05 X 100 31.05 X 360
61.13 1 61.13 1
=50.79% = 182.86°
Great problem 30.08 30.08 X 100 30.08 X 360
61.13 1 61.13 1
= 49.21% = 177.14°

TOTAL 61.13 100% 360°

HYPOTHESIS 4

JUST
FAIR;
117.14;
GREAT 39%
PROB-
LEM;
182.86;
61%

JUST FAIR GREAT PROBLEM

42
4.3 INTERPRETATION

It was viewed that 50.79% of the respondent has

patronage to the banks software application towards

improvement of banking practices and therefore are

not in support that software application has

contributed to distress and problem to the banks.

More so, since 49.21% of the respondent agreed in the

poorness of the software. Therefore one can solidly

believe that since the percentage of respondents that

said software has not contributed in distress and

problems encountered in the bank, therefore we

conclude that software application do not prone any

problem or distress to the banking sector.

FROM THE CHART

Greater degrees of two charts show that a

contemporary issue and processing problem does not

face the bank sectors days.

CHAPTER FIVE

43
5.0 SUMMARY

Here, having seen the impact of software application in

modern banking, it is now clear that the fast efficient

and effective performance of any new generation bank

will depend on the modification of its appliances

especially in its software development.

Also, the identification of these impact, problems and

challenges, conclusion of its prospect in the second

chapter will help to attempt a calculative aim of

moving the banking system forward.

More so, for all the software application to be very

poor in operation, hence critical solution highlighted

in the research on enhancement of software

applications will help to strictly examine and light up

all challenges that crub and threat in the banking

sector of the economy.

44
5.1 CONCLUSION

From the study conducted, it was revealed that the

success of any bank in this generation is mainly

dependable on the bank uses.

As the impact of software application in modern

banking has been seen as effort of enhancing quick and

faster transaction including proper verification in the

banking sector. Also, this has drastically reduced the

errors always encountered in the banking transaction.

The research from this study has led to conclusion

that inadequate computer literacy has also

contributed to a setback on the wheel of

development of software application towards the

banking industry.

Also, it has been seen that the reduction of paper work

transaction and that risk of fire outbreak reduced

since the invention of software application in the

banking industry. As such as that, it has automatically

45
reduced the danger and risk often encountered during

manual banking process.

Finally, private individuals like Zinox computer,

Government and the world at large has gone to the

period of supporting modification in the use of

software application having seen it significances to

enhance organizational performances.

5.2 RECOMMENDATIONS

This study has made attempt at revealing the

fundamental impact of software application in

modern banking, given the status of the national

economy and our level of development as concern

with banking, there is no doubt that the

identification of these study are infect impediment to

banking development and eventually growth of banking

sector be small, medium or large scale. Based on the

findings, the following recommendations are made

here as a way of improving positive growth of

software application in Nigeria banking sector.

46
[1] The bank managers should embark on staff

development service in software literacy to facilitate

effectively and efficiently.

[2] The bank managers should employ some great

measures that will create incentives in improving

bank services by conducting seminars or workshop

and towards software application in modern banking.

[3] The individuals both in the banking sector and

other sectors of the economy should see software

application as necessary.

[4] More so, the regulatory and supervising body [C.B.N]

should checkmate the effective use of software in every

financial institution to ensure great quality

management and master piece of performances.

[5] Generally, the public should see software application

maintenance as very essential in all organization that

adopt it use, as this will enhance frequent services and

prompt performance when called for.

47
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Ajaraogu J.C Statistics in context K.K computers, Owerri,

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Akanwa P.U: Organizational performance and Human

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Brighten R.W: Using computer in an introduction Age

Deliner publisher inc. New York [1986]

Coulouris G.T: Distributed system concept and design

wessly publishing company, London [1994]

Orilia L.S: Introduction in Business Data Me Graw Hill, inc,

New York f 19791

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