Project Manager

SUMMARY OF PROFESSIONAL EXPERIENCE

Experienced Project Manager with overall 15 years of IT experience and 10 years of deep insight in large-
scale software projects in Healthcare and Banking sectors. Known for orchestrating business-critical
migrations and intricate development initiatives successfully. Efficiently led and staffed multiple project
teams in a multi-stakeholder environment, ensuring deliverables meet time and quality standards.
Demonstrates proficiency in both Agile and Waterfall methodologies, facilitating smooth cross-stream
collaboration and agile agility through continuous improvement ceremonies. Seeking to leverage expertise
in SDLC, Agile/SAFe ceremonies, and PMO activities to drive successful project outcomes.

CORE COMPETENCIES

 Project Management Methodologies: Waterfall, Agile, SAFe, Scrum, Kanban, SDLC

 Project management Tools & Techniques: JIRA, Confluence, IObeya, Scrum Ceremonies (Daily
Stand-ups, Sprint Planning, Reviews, Retrospectives), ART Ceremonies (PI planning, SOS and PO
sync), RACI Matrix, JIRA Dashboards, JQL, Acceptance Criteria, DOD, DOR, backlog refinement,
Microsoft Project, Project planning & execution, Team Collaboration & Stakeholder Management,
Budget & Resource Management, Performance Monitoring & Reporting
 Software Development & Delivery: JAVA, API, Kafka, Microservices, Web Services, DevOps,
CI/CD Pipeline, SDLC
 Risk & Dependency Management: RAID/ROAM, Risk Management, Change Management
 Metrics & Reporting: Burndown/Burnup Charts, Velocity Tracking, SLA, Turnaround time, Sprint
report, Cumulative flow, Estimated Vs completed
 Leadership & Collaboration: Servant Leadership, Stakeholder Management, Global Team
Collaboration, Conflict Resolution, Facilitation & Coaching
 Problem-Solving & Planning: Problem-Solving, Critical Thinking, Cross-Functional Collaboration,
Value Stream Mapping, Prioritization & Work Assignment
 LEAN & Continuous Improvement: Value Stream Mapping, Inspect and Adapt (I&A) and Test-
Driven Development (TDD)

CERTIFICATION
• Project Management Professional Certification (PMI-PMP)
• SAFe 6.0 Certified Scrum Master (SSM)
• Certified Scrum Master (CSM)

PROFESSIONAL EXPERIENCE
•
Kaiser Permanente - USA
Project Manager Feb 2022-Present

 Led a complex software migration project within the healthcare/insurance domain managing
critical applications for over 12 million members with project budget of $5million, ensuring seamless
migration and minimal disruption.
 Orchestrated successful delivery of KP Membership Connect, coordinating with multiple upstream
and downstream systems to achieve integration goals
 Developed and managed detailed project plans, using MS Project and JIRA including scope,
scheduling, resource allocation, cross-functional dependencies, and risk mitigation strategies,
ensuring timely delivery.
 Led cross-functional teams of 15-20 members, including Business Analysts, Product Owners,
Developers, Testers, DevOps Engineers, and Solution Architects, to deliver high-quality software
solutions.
  Facilitated Agile ceremonies within the SAFe framework, including Daily Stand-ups, Sprint
Planning, Sprint Reviews, Demos, and Retrospectives, driving a culture of continuous improvement
and agility.
 Analytical Skills Proficient in data analysis, performance metrics, and reporting; strong problem-
solving and decision-making abilities and provide clear insights to executives and stakeholders.
 Managed JIRA Epics, Enablers, User Stories, and Subtasks for the Agile Release Train (ART),
ensuring alignment with project objectives and efficient backlog prioritization.
 Collaborated closely with stakeholders and cross-functional teams to resolve impediments and
keep the project on track, fostering strong engagement and proactive communication.
 Acted as a servant leader, providing ongoing coaching and mentorship to team members,
encouraging adherence to Agile principles and fostering a high-performance, self-organizing culture.
 Prioritized features with Product Owners for enhancements, aligning product development with
customer needs and maximizing business value.
 Conducted defect triaging and root cause analysis (RCA), quickly identifying and resolving
issues to improve product quality and minimize operational disruptions.
 Represented the team in key meetings, including Line of Business (LOB), Scrum of Scrums
(SOS), ART sync and executive governance sessions, communicating project progress, challenges,
and solutions.
 Evaluated and managed Change Requests, analyzing new development requirements to ensure
alignment with project scope, capacity, and resource availability.
 Facilitated effective collaboration between onshore/offshore teams and internal departments,
utilizing project management tools to drive communication, efficiency, and alignment.
 Worked closely with DevOps teams to implement and optimize the CI/CD pipeline, enhancing
development processes and accelerating production delivery
 Monitored and controlled Work In Progress (WIP) using the Kanban board, ensuring an
optimized flow of work, timely delivery, and maximized value realization .

Dentsu International – USA

IT Project manager Intern Aug 2021-Dec 2021

 Led Merger & Acquisition (M&A) Projects for a marketing and media company, overseeing the
integration of technology systems and platforms.
 Managed Technology Migration: Successfully migrated technology tools and platforms, including
fileserver and Dropbox, from Company A to Company B, ensuring a smooth transition and minimal
disruption.
 Developed Project Plans: Created comprehensive project plans, including detailed schedules,
deliverables, and milestones, ensuring alignment with project objectives and timelines.
 Implemented Communication Strategies: Defined and executed an effective communication plan,
• providing regular reports and updates through dashboards to executives and key stakeholders.

Infosys Ltd – ANZ Bank/India

Project Manager/Release Manager Sep 2014-Oct 2018

 Managed Strategic Application Enhancements: Directed strategy, vision, and execution for
critical application enhancement projects for a Tier 1 bank in Australia and New Zealand, serving
over 8 million customers with the project value and budget management of $10million.
 Oversaw End-to-End Project Development: Led the full project development cycle, coordinating
across functional teams and stakeholders in diverse geographies to ensure seamless execution.
 Expert in SDLC: Guided delivery teams through all phases of the Software Development Life Cycle
(SDLC), including planning, monitoring, governance, change management, and implementation.
 Utilized Agile and Waterfall Methodologies: Applied both Agile and Waterfall methodologies to
ensure project deliverables were completed on time and within budget.
  Agile Transition: Performed the role of Scrum Master, incorporating Agile methodologies into
project teams to enhance productivity and collaboration.
 Managed Risks and Dependencies: Identified and managed project risks, issues, and dependencies,
implementing risk mitigation strategies and removing blockers to keep projects on schedule.
 Led Multi-Function Teams: Supervised cross-functional project teams of 10-15 members,
including Business Analysts, Developers, and Testers, driving project success.
 Experienced in Offshore/Onshore Collaboration: Effectively managed projects in a collaborative
environment, working with both offshore and onshore teams to ensure alignment and efficiency.
 Managed SOWs and Change Requests: Prepared, managed, and leveraged Statements of Work
(SOWs) and Change Requests (CRs), driving project execution and adjustments as needed.
 Communicated Progress Effectively and Stakeholder engagement: Provided clear status reports,
articulating project progress, risks, blockers, and accomplishments to stakeholders and executives.
 Oversaw Go-Live Implementation: Managed implementation activities during go-live phases,
ensuring successful deployment and operational stability.

Project Management Office (PMO)/Australia Apr 2011 to Aug 2014

 Oversaw PMO Activities: Managed all Project Management Office (PMO) activities for a $10
million program, ensuring effective program execution and alignment with strategic goals.
 Service Provider Management: Administered service providers in line with executed contracts and
Service Level Agreements (SLAs), ensuring compliance and performance standards.
 Contract and Billing Management: Handled Time and Material contracts worth approximately $5
million, including commercial negotiations, billing, and financial oversight.
 Project Status Reporting: Established and maintained regular project status reporting and
communication cadences, providing stakeholders with timely updates and insights.
 Process Improvement: Developed and enhanced PMO team efficiencies by streamlining processes
and implementing best practices to improve operational effectiveness.
 Team Mentoring and Development: Mentored new hires and led team-building initiatives to
enhance organizational efficiency and foster a collaborative work environment.
 CRM and Deal Management: Managed CRM sales opportunity creation, deal pricing systems
(DPS), executive approvals, and project code creation to support sales and project execution.
 Change Management: Oversaw Change Requests (CRs), Capacity Change Requests, and Service
Level Agreement (SLA) changes, ensuring effective management of project adjustments.
 Invoicing and Reporting: Performed accurate and timely invoicing and project status reporting to
clients, maintaining financial transparency and accountability.
 Leadership and Communication: Demonstrated strong leadership, group facilitation,
organizational, and communication skills, driving team performance and stakeholder engagement.
 End-to-End Commercial Management: Managed all aspects of commercial management from
Statement of Work (SOW) creation to accounts receivable, including risk identification and
mitigation.
 Client Site Setup and Onboarding: Facilitated the setup of client site teams, including resource
induction, onboarding, and offboarding processes to ensure smooth program execution.

Infosys - Arrow Electronics Inc/USA Jan 2008-Mar 2011

Team Lead

 Developed and maintained comprehensive process documentation, including Standard Operating

Procedures and training materials, to enhance team efficiency and standardize order management
tasks.
 Provided support and coaching to new team members, conducted performance reviews, and fostered
strong customer relationships to establish trust and ensure satisfaction.
  Analyzed weekly and monthly production reports to identify and address performance gaps,
implemented root cause analysis for issue resolution, and ensured adherence to CMMI standards
through periodic audits.

Process Analyst Feb 2006-Dec 2007

 Analyzed and optimized order management processes, improving workflow efficiency through the
creation and implementation of procedural guidelines.
 Managed customer interactions with high accuracy and urgency, resolving issues and facilitating
transactions, contributing to service level agreement (SLA) adherence and process improvement
initiatives

EDUCATIION
•
• Master of Science in Project, Program and Portfolio management and Supply Chain
Management
Towson University, Maryland, USA
Year - DEC 2021

• MCA - Master of Computer Applications

Bharathidasan University, India
Year – 2008

• BCA – Bachelor of Computer Applications

Bharathidasan University, India
Year 2003