Royal University of Phnom Penh Communication Skills 401

Institute of Foreign Languages Lecturer: Thou Narong (TNG)

Department of English Academic Year: 2024-2025
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Part 5: Lead and Develop Teams and Individuals

(WORKSHEET 9)

(22.1) What does a leader do? & (22.2) Sources of influence and power
(pp. 594 – 603)

I. Find appropriate key terms for the following definitions.

1. _____________________________ leads by example, interacts with, empowers and inspires

followers to achieve above expectations.
2. _____________________________ focuses on the key management processes of planning,
organizing and controlling. They influence followers
primarily through their formal authority and responsibility
in the organization.
3. _____________________________ someone who is transparent and ethical and encourages
openness in sharing information needed to make decisions
while accepting the inputs of followers.
4. _____________________________ refers to the way we respond to people, environmental
demands and pressures.
5. _____________________________ power that is held because of a person’s knowledge,
aptitude and ability.
6. _____________________________ power that results from possessing knowledge that others
need or want.
7. _____________________________ a process that directs action or behavior towards a goal.
8. _____________________________ major requirements that people have.
9. _____________________________ when trust, cooperation and compatibility exist between
the leader and members.
10. _____________________________ something given or received in return for taking some
action.

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Section B: Comprehension questions
(22.1) What does a leader do?
II. Choose the correct answer to complete each of the following sentences.

1. Effective leadership produces _______ and movement.

A) stability B) order C) change D) compliance

2. The role of the leader is to influence, assist, and guide members towards achieving the
team’s _______.
A) conflicts B) roles C) objectives D) challenges

3. Transformational leadership motivates followers to transcend their own _______ for the
collective good.
A) weaknesses B) interests C) expectations D) tasks

4. Transactional leadership focuses on the key management processes of planning,

organizing, and _______.
A) facilitating B) evaluating C) inspiring D) controlling

5. A transformational leader fosters a positive and engaging _______ climate.

A) competitive B) organizational C) team D) work

6. Authentic leaders demonstrate a passion for their _______.

A) authority B) position C) purpose D) power

7. Transactional leaders influence followers primarily through their formal _______ in the
organization.
A) skills B) experience C) relationships D) authority

8. Transformational leaders articulate a clear and realistic _______ to gain follower

commitment.
A) strategy B) goal C) task D) vision

9. The four components of authentic leadership include self-awareness and _______

processing.
A) strategic B) relational C) emotional D) balanced

10. Leaders who communicate well encourage sharing of common _______.

A) tasks B) responsibilities C) strategies D) goals

11. Transactional leaders may be inclined to overemphasize detailed and _______ goals.
A) vague B) short-term C) long-term D) flexible

12. Transformational leadership enhances collective _______ of a team.

A) authority B) responsibility C) competition D) efficacy

13. Authentic leaders lead with their hearts as well as their _______.
A) ambitions B) skills C) heads D) hands

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 14. The features of transformational leadership include idealized influence and _______
motivation.
A) intrinsic B) inspirational C) extrinsic D) directive

15. A leader’s capacity to influence others is a factor of their aptitude for leadership and
their willingness to _______ activities.
A) evaluate B) complete C) delegate D) manage

III. Choose the correct answer for each of the following questions.

1. Which leadership style is most likely to foster a culture of innovation and participation
among team members?
A) Transactional leadership B) Authentic leadership
C) Transformational leadership D) Laissez-faire leadership

2. In a dynamic organizational environment, what is the primary role of a leader?

A) To enforce strict guidelines B) To establish order and consistency
C) To adapt goals and inspire change D) To delegate tasks without oversight

3. How does transformational leadership enhance team performance?

A) By focusing solely on short-term goals
B) By offering rewards for compliance
C) By building trust and promoting a shared vision
D) By maintaining a hierarchical structure

4. Which characteristic is essential for authentic leadership to be effective?

A) Charismatic communication skills B) A focus on personal gain
C) Consistency in values and ethical behavior D) Strict adherence to rules

5. What might be a consequence of a transactional leadership approach focusing

excessively on rewards and punishments?
A) Increased long-term loyalty among followers
B) A culture that stifles creativity and innovation
C) Enhanced collaboration and team spirit
D) Greater flexibility in task management

6. Why is it important for leaders to communicate clearly about roles and expectations?
A) To maintain control over team members
B) To ensure everyone follows the same procedures
C) To promote accountability and shared goals
D) To reduce the need for feedback

7. Which aspect of leadership is highlighted as crucial for team cohesion?

A) Directive management B) Open communication and trust
C) Individual recognition for achievements D) Strict performance monitoring

8. How can a leader’s ability to inspire impact team motivation?

A) It can lead to increased competition among team members.
B) It can create an environment that fosters resentment.
C) It can enhance collective efficacy and commitment.
D) It can make followers reliant on the leader for direction.

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 9. What is a potential challenge for leaders who adopt a transformational style?
A) They may struggle to enforce rules and procedures.
B) They may find it difficult to motivate followers.
C) They might overlook the importance of task completion.
D) They may face resistance to change from team members.

10. Why is diversity considered beneficial in a team setting according to the principles of
leadership?
A) It simplifies decision-making processes.
B) It encourages conformity and uniform thinking.
C) It allows for a broader range of ideas and perspectives.
D) It ensures that all members have the same skills.

11. What role does trust play in the effectiveness of transformational leadership?
A) It decreases the likelihood of conflict within the team.
B) It enhances the leader's ability to influence followers.
C) It is less important than task-oriented leadership.
D) It promotes competition among team members.

12. In what way do effective leaders and managers differ in their approach?
A) Leaders focus on order, while managers seek innovation.
B) Managers emphasize control, while leaders inspire change.
C) Leaders prioritize tasks, while managers prioritize people.
D) Managers avoid making decisions, while leaders do not.

13. Which of the following best describes a leader who practices balanced processing?
A) A leader who makes decisions based solely on instinct
B) A leader who ignores feedback from team members
C) A leader who considers all relevant data before deciding
D) A leader who prioritizes personal beliefs over team input

14. How does the concept of relational transparency contribute to effective leadership?
A) It allows leaders to maintain a distance from their followers.
B) It encourages leaders to hide their weaknesses.
C) It fosters open sharing of information and feelings.
D) It prevents followers from questioning the leader’s authority.

15. What is the significance of individual consideration in transformational leadership?

A) It encourages leaders to treat all followers the same.
B) It enables leaders to tailor their approach to each follower’s needs.
C) It minimizes the importance of group dynamics.
D) It focuses solely on the leader's vision for the team.

(22.2) Sources of influence and power

IV. Choose the correct answer to complete each of the following sentences.

1. A leader may be given authority by company management, elected by other employees,

or _______ as the person that others allow to take the leadership role.
A) appointed B) recognized C) emerged D) selected

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2. An effective leader is able to influence behaviour and achieve results in a way that
meets the needs of their _______ as well as the needs of the organisation.
A) followers B) management C) peers D) competitors

3. An ineffective leader often shows a significant gap between their official title and the
_______ of leadership.
A) responsibilities B) expectations C) performance D) authority

4. Power is the potential ability to _______ the behaviour of others.

A) control B) influence C) dictate D) monitor

5. Legitimate power is held because the organisation has given power and _______ to the
position held by the leader.
A) responsibility B) authority C) influence D) control

6. Expert power is based on a leader’s _______ and ability.

A) skills B) knowledge C) position D) experience

7. Reward power is held because the leader has the opportunity to give or _______ things
wanted by others.
A) exchange B) withhold C) trade D) provide

8. A leader who uses coercive power may compel others to behave in _______ ways.
A) unwanted B) certain C) unexpected D) flexible

9. Coercive power can lead to team members becoming _______ and only doing the
minimum to get by.
A) motivated B) resentful C) engaged D) supportive

10. Referent power is based on the leader being _______ or admired by others.
A) charismatic B) authoritative C) knowledgeable D) demanding

11. Informational power results from possessing knowledge that others _______ or want.
A) have B) require C) need D) expect

12. The approach of leaders to decision making influences an organisation’s political _______.
A) environment B) climate C) structure D) hierarchy

13. Negative organisational politics can manifest through personal conflicts and _______ for
power.
A) cooperation B) competition C) collaboration D) negotiation

14. A positive organisational climate values integrity, respect, and _______.

A) competition B) fairness C) secrecy D) hierarchy

15. When leaders break employees' expectations, mistrust can arise, leading to _______
disengagement.
A) active B) passive C) full D) minimal

16. Trust supports constructive behaviour, while _______ leads to destructive behaviours.
A) engagement B) communication C) mistrust D) collaboration

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 17. Emotional intelligence involves understanding one’s own emotions and the _______ of
others.
A) reactions B) needs C) feelings D) behaviours

18. A leader’s reliability is linked to their ability to support team members and lead by
_______.
A) command B) example C) authority D) negotiation

19. High-performing teams have clear goals and a shared sense of _______.
A) identity B) purpose C) responsibility D) authority

20. Collective leadership emphasizes group goals over _______ self-interest.

A) individual B) team C) organizational D) mutual

V. Choose the correct answer for each of the following questions.

1. How does the emergence of a leader differ from being appointed by management?
A) Emergence relies on authority, while appointment is based on personal skills.
B) Emergence is often based on team dynamics and acceptance, while appointment is
formal.
C) Emergence requires prior experience, while appointment does not.
D) Emergence leads to better performance than appointed leaders.

2. What is a likely consequence of a significant gap between a leader's title and their actual
performance?
A) Increased trust among team members
B) Improved team morale
C) Decreased effectiveness in meeting team goals
D) Enhanced authority in decision-making

3. Which type of power is most directly tied to a leader's formal position within an
organization?
A) Expert power B) Referent power
C) Legitimate power D) Informational power

4. In what scenario might a leader lose their ability to influence the team?
A) When they demonstrate expert knowledge
B) When they effectively communicate goals
C) When they misuse reward or coercive power
D) When they focus on team collaboration

5. What does referent power rely on to be effective?

A) The leader's ability to enforce rules
B) The leader's charisma and personal relationships
C) The leader's formal authority
D) The leader’s expertise in the field

6. How can the misuse of informational power negatively impact a team?

A) By promoting open communication
B) By fostering trust among members
C) By manipulating information to control others
D) By encouraging collaboration
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7. What is a potential outcome of poor organizational politics?
A) Enhanced cooperation among teams B) Increased competition for resources
C) Improved communication D) Strengthened employee engagement

8. How does a positive organizational climate contribute to team effectiveness?

A) It encourages strict adherence to hierarchy.
B) It fosters transparency and collaboration.
C) It minimizes the need for communication.
D) It reduces the importance of team goals.

9. What happens when leaders fail to meet employees' expectations?

A) Employees become more engaged.
B) Mistrust and disengagement may arise.
C) Teams work more effectively.
D) Employees increase their efforts to achieve goals.

10. Why is trust essential for constructive behavior in teams?

A) It allows leaders to exert more control.
B) It reduces the need for feedback.
C) It enhances communication and collaboration.
D) It eliminates conflicts within the team.

11. How do emotionally intelligent leaders differ from those who rely solely on control?
A) They use less authority.
B) They foster relationships and collaboration.
C) They prioritize tasks over people.
D) They avoid making decisions.

12. What impact does a clear sense of purpose have on team dynamics?
A) It creates competition among team members.
B) It leads to confusion about roles.
C) It promotes cohesion and collaboration.
D) It diminishes the need for communication.

13. How can a leader’s reliability affect team performance?

A) It decreases team morale.
B) It fosters mistrust among members.
C) It helps maintain productive relationships.
D) It creates confusion regarding team goals.

14. What is the effect of allowing team members to express their opinions freely?
A) It can lead to conflict among members.
B) It enhances team performance and innovation.
C) It diminishes the leader's authority.
D) It creates distractions during meetings.

15. How does collective leadership challenge traditional leadership structures?

A) It emphasizes individual accomplishments over team goals.
B) It maintains strict hierarchies among team members.
C) It promotes shared responsibility and collaboration.
D) It focuses solely on the leader’s vision.

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16. What role does emotional intelligence play in managing team dynamics?
A) It allows leaders to avoid conflict.
B) It enhances a leader's ability to connect with team members.
C) It reduces the need for communication.
D) It promotes competition among team members.

17. What is a consequence of a leader failing to provide constructive feedback?

A) Increased engagement among team members
B) Enhanced performance and productivity
C) Disengagement and low morale
D) Clearer understanding of roles

18. How does reliability in a leader contribute to trust within a team?

A) It allows for strict control over team members.
B) It fosters an environment of unpredictability.
C) It ensures consistent support and guidance.
D) It eliminates the need for communication.

19. What can be a result of a negative communication climate in a team?

A) High levels of cooperation and collaboration
B) Increased employee satisfaction
C) High turnover and absenteeism
D) Improved problem-solving abilities

20. How does identification with a team influence individual behavior?

A) It leads to less accountability among members.
B) It encourages members to prioritize team goals.
C) It diminishes the importance of team dynamics.
D) It creates competition for leadership roles.

THIS IS THE END OF WORKSHEET 9.