User Manual

Individual Services e-Portal

 Creating Account / Sign in to the Portal
My Favorite Services
Uploading Annual Allowances and Subvention Disbursement Justifications Service
Regular Allowances & Subvention Inquiry
Manual Contents Updating Mobile Number for (Annual Allowances and Subvention Alive Beneficiaries Service)
Modifying National ID Information (Name) for Annual Allowances and Subvention Alive Beneficiaries
Modifying Bank Account Number (IBAN) for Annual Allowances and Subvention Alive Beneficiaries Service
Separate Son Allowance from Father for the (Annual Allowances and Subvention Alive Beneficiaries Service)
 Loans Exemptions Inquiry Service 22
Inquiry about Damages of Natural Disasters and Others 25
Inquiry about Damages to Aids of Displaced People 27
Inquiry about Damages to Livestock 28
Manual Contents Aids Inquiry Service 29
Inquiry about Request for Transfer of Ownership of State Employees’ Cars 30
Modifying Personal Profile 31
Contact Us 32
 Creating Account / Sign in to the Portal (1/5)

Website Homepage
To register a new user and create
an account on the Portal, please log
into National Single Sign-On (SSO)
by clicking (Sign in / New User) as
shown in the picture.
To view Privacy, click Privacy Policy
button at the bottom of the page.

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Individual Services e-Portal
 Creating Account / Sign in to the Portal (2/5)

Registering Account
through Absher:
After clicking “Register”
button, you will be directed
to the national SSO website:
www.iam.gov.sa
Login to your Absher
account using your
username and password,
then click (Log In) button.

Individual Services e-Portal 5

 Creating Account / Sign in to the Portal (3/5)

One Time Password (OTP):

After logging to your Absher
account, you will receive
OTP on your mobile phone
as a two-step verification,
enter your password and
then click (Continue) button.

Individual Services e-Portal 6

 Creating Account / Sign in to the Portal (4/5)

Registration Form:
After logging into Absher
account, you will be redirected to
Individual Services e-Portal,
where your Absher data is
displayed: (full name, ID no., date
of birth, gender, nationality). You
then can complete your profile by
entering your mobile number
and e-mail and agreeing to the
terms and condition, then click
(Create Account) button. SMS will
be sent to the registered mobile
number to confirm it.

Individual Services e-Portal

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 Creating Account / Sign in to the Portal (5/5)

Confirming Mobile Number:

After filling out the
registration Form, you will
receive OTP on the mobile
number registered in
previous form, enter the OTP
code and the captcha code,
then click (Next) button.
You account is now complete
and, and you can log in.

Individual Services e-Portal 8

 Log in to the Portal

User Service Dashboard:

User Service Dashboard includes
services the portal provides.
You can save your desired
service through clicking My
Favorite Services.
You can view service
information and application
steps through “Information”
button.

Individual Services e-Portal

 My Favorite Services

User can access a list

of favorite services
saved in May Favorite
Services through “My
Services”

Individual Services e-Portal 10

 Uploading Annual Allowances and Subvention Disbursement Justifications Service

Uploading Annual
Allowances and Subvention
Disbursement Justifications
Service (1/5):
You can upload disbursement
documents by entering
beneficiary’s ID number and
national ID for the deceased
beneficiary.

Individual Services e-Portal 11

 Uploading Annual Allowances and Subvention Disbursement Justifications
Service

Uploading Annual Allowances

and Subvention Disbursement
Justifications Service (2/5):
After entering required
information, basic information will
be displayed, where you can
upload required documents shown
in the page. Click “Next” button to
review your request.

Individual Services e-Portal 12

 Uploading Annual Allowances and Subvention Disbursement Justifications
Service

Uploading Annual Allowances

and Subvention Disbursement
Justifications Service (5/3):
you may click "Review" before
clicking “Submit Application”.
Click Back “the gray button” if
you want to edit your application,
or click the green button “Submit
Application” to submit your
application.

Individual Services e-Portal

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Individual Services e-Portal
 Uploading Annual Allowances and Subvention Disbursement Justifications
Service

Uploading Annual Allowances

and Subvention Disbursement
Justifications Service (4/5):
After submitting the application,
"Application has been submitted"
message appears to on screen, and
text messages will be sent to your
registered mobile number
informing you that your
application has been received
along with the application number.
Upon approval/rejection of your
application by the competent
employee, you will receive a text
message on stating your
application status.

Individual Services e-Portal 14

 Uploading Annual Allowances and Subvention Disbursement Justifications
Service

Uploading Annual
Allowances and
Subvention Disbursement
Justifications Service
(5/5):
You can view previous
applications and follow up on
your applications status
through the Portal.

Individual Services e-Portal 15

 Regular Allowances & Subvention Inquiry

Inquiry Regular Allowances

& Subvention Service:
To inquire about Regular
Allowances & Subvention from
General Directorate of
Decisions and Rules, click on
(Search) to inquire.

Individual Services e-Portal 16

 Updating Mobile Number for (Annual Allowances and Subvention Alive Beneficiaries
Service)

Update Mobile Number for

(Annual Allowances and
Subvention Alive
Beneficiaries Service):
(1/2)
To update your Mobile
Number, go to “Annual
Allowances and Subvention”,
enter your new Mobile
number in the field shown,
and then click on "Send
Verification Code"

Individual Services e-Portal 17

 Updating Mobile Number for Annual Allowances and Subvention Alive
Beneficiaries Service)

Update Mobile Number for

Annual Allowances and
Subvention Alive
Beneficiaries Service: (2/2)
After receiving a verification
code on your updated mobile
number, enter verification
code in the field shown and
then click on “Save”.

Individual Services e-Portal 18

 Modifying National ID Information (Name) for Annual Allowances and Subvention Alive Beneficiaries

Modify National ID
Information (Name) for
Annual Allowances and
Subvention Alive
Beneficiaries
you may update your name in
Annual Allowances and
Subvention to match the one
in National Unified Access,
by clicking on “Save”.

Individual Services e-Portal 19

 Modifying Bank Account Number (IBAN) for Annual Allowances and Subvention Alive Beneficiaries Service:

Modify Bank Account

Number (IBAN) for Annual
Allowances and Subvention
Alive Beneficiaries Service:
To update your bank account
number (IBAN) in the “Annual
Allowances and Subvention”
service, enter the new IBAN in
the field shown, select bank
name, and then click "Save".

Individual Services e-Portal 20

 Separate Son Allowance from Father for (Annual Allowances and Subvention Alive Beneficiaries Service):

Separate Son Allowance from

Father for (Annual
Allowances and Subvention
Alive Beneficiaries Service):
To separate your allowance
from your father's allowance,
enter your personal bank
account number in the field
shown, select bank name, and
then click "Save".

Individual Services e-Portal 21

 Loans Exemptions Inquiry Service

Loans Exemptions Inquiry

Service (1/3):
you can inquire about your
Loans Exemptions status from
three entities: (REDF, ADF, and
SDB).

Individual Services e-Portal 22

 Loans Exemptions Inquiry Service

Loans Exemption Inquiry

Service (2/3):
If you are not required to
report your health status, search
results will appear as shown in
the picture.

Individual Services e-Portal 23

 Loans Exemptions Inquiry Service

Loan Exemptions Inquiry

Service (3/3):
If you are required to report
your health status, you can send
the report through the Service.

Individual Services e-Portal 24

 Inquiry about Damages of Natural Disasters and Others

Inquiry about (damages of natural

disasters - fires - epidemiological
diseases – High Orders- judicial
rulings):
you can inquire about damage of
natural disasters - fires -
epidemiological diseases –
Supreme Orders - judicial
rulings from public expenses by
clicking on (Search) Icon for inquiry.

Individual Services e-Portal 25

 Inquiry about Damages of Natural Disasters and Others

Inquiry about (damages of natural

disasters - fires - epidemiological diseases
– High Orders- judicial rulings):
User can inquire about damage of natural
disasters - fires - epidemiological diseases
– High Orders - judicial rulings from
public expenses by clicking on (Search)
Icon for inquiry.

Individual Services e-Portal

 Inquiry about Damages to Aids of Displaced People

Inquiry about Damages to Aids of

Displaced People:
you can inquire about Damages to Aids
of Displaced People from public
expenses by clicking on (Search) Icon
for inquiry.

Individual Services e-Portal 27

 Inquiry about Damages to Livestock

Inquiry about Damages to

Livestock:
you can inquire about livestock
damages from public expenses
by clicking on the (Search) Icon
for inquiry.

Individual Services e-Portal 28

 Aids Inquiry Service

Aids Inquiry Service :

you can inquire about aids
from public expenses by
clicking on (Search) icon for
inquiry.

Individual Services e-Portal 29

 Inquiry about Request for Transfer of Ownership of State Employees’ Cars

Inquiry about Request for Transfer of

Ownership of State Employees’ Cars

you can inquire about Request for Transfer of

Ownership of State Employees’ Cars from
public expenses by clicking on (Search) icon
for enquiry.

Individual Services e-Portal 30

 Modifying Personal Profile

You can access and update your

profile by:
1. Clicking “My Profile" as
illustrated in the picture.
2. Through this window, you can
update telephone number and e-mail
address registered at the portal.

Individual Services e-Portal 31

 Contact US

Digital mailbox - Communication Archive

The portal provides the possibility to submit

a request within the portal (inquiry or
complaint) which is answered by
Comprehensive Service Center. You will
receive notifications.

Individual Services e-Portal