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Operation Manual Template

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chengawy7
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27 views1 page

Operation Manual Template

Uploaded by

chengawy7
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Operation Manual Template

1. Introduction

Provide an overview of your business, mission, vision, and purpose of the manual.

2. Company Policies

Outline key policies, such as employee code of conduct, dress code, and attendance.

3. Roles and Responsibilities

Define roles and responsibilities for each position within the organization.

4. Standard Operating Procedures (SOPs)

Detail step-by-step instructions for tasks and operations, organized by department.

5. Health and Safety Guidelines

Include safety protocols, emergency procedures, and relevant compliance standards.

6. Customer Service Standards

Define service expectations, handling complaints, and maintaining customer satisfaction.

7. Quality Assurance

Explain procedures for maintaining quality across products or services.

8. Training and Development

Describe onboarding processes, ongoing training programs, and evaluation methods.

9. Equipment and Maintenance

Provide guidelines for using, maintaining, and troubleshooting equipment.

10. Appendices

Include reference materials such as forms, checklists, and additional resources.

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