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PJLA offers third-party accreditation services to Conformity Assessment Bodies (CABs) (i.e.
Testing and/or Calibration Laboratories, Reference Material Producers, Field Sampling and
Measurement Organizations, Inspection Bodies and Proficiency Testing Providers). This
procedure outlines PJLA’s general accreditation process and criteria administered to conformity
assessments bodies. Additional SOP-1(s) may be available for specific programs which
shall be followed along with this procedure.
2.0 SCOPE
2.1 This procedure covers the scope of the PJLA’s accreditation process. It
conforms to ISO/IEC 17011: 2017 and other national and/or international
standards as applicable. Accreditation criteria not covered in this procedure may
be found in specific accreditation procedural documents.
3.0 DEFINITIONS
4.1 CABs initiate the accreditation process through verbal or written communication
of their interest in PJLA’s services. An application for accreditation is supplied to
the CAB (LF-1) along with additional accreditation system documentation and
information as necessary.
4.2 The applicant completes the (LF-1), which provides PJLA with the initial
information required to commence the accreditation process. This document
elicits from the applicant the following details, among others:
4.3 If the (LF-1) is incomplete, it will be rejected and the CAB will be contacted for
further information. No quotation will be generated without having enough
information to determine the appropriate amount of time to spend at the facility,
including information in regard to the CAB’s structure and scope.
4.4 PJLA makes its services available to all CABs regardless of size, structure and
location unless the request is unfeasible to perform (i.e. PJLA does not provide
certain scope of activities, no resources are available within an economy,
government contract restrictions, and dangerous work zones).
4.5 On the basis of the information furnished by the applicant, PJLA provides a
quotation to cover the cost of the accreditation and subsequent surveillance
visits. The required number of assessment man-days is determined by
examining the number and types of activities being performed at fixed locations
and at customer locations, number of sites and number of technicians residing
within the CAB. At no such time, will an initial accreditation assessment be
quoted for less than 1.0 day on-site and .50 day off-site. The quotation may also
4.6 Should the applicant wish to proceed, then the applicant signs and returns a copy
of the Agreement for Services bearing an original signature. The receipt by PJLA
of this document is taken as an instruction to proceed in accordance with the
agreement for services and associated procedures. At this stage, the applicant
also provides PJLA with the following:
4.7 If the requirements for accreditation change at any time needing retroactive
implementation, PJLA will ensure that the CAB is notified within a reasonable
timeframe in order for the CAB to successfully complete implementation.
4.8 PJLA reserves the right to amend said Agreement for Services at any time if
significant changes have occurred or unexpected circumstances take place with
the applicant/accredited CAB. This includes but is not limited to: relocation or
modification of premises, ownership change or merger, personnel changes,
equipment changes, changes in main policies or capability to perform the scope
of accreditation. PJLA has the right to request an on-site assessment resulting
from complaints where evidence of conformity is required. Additionally, follow-up
visits may be required in order to confirm CAB’s corrective action implementation
when severe nonconformities are detected during an assessment. It is the
responsibility of the applicant/accredited CAB to inform PJLA of any significant
changes that could impact their accreditation immediately.
4.9 PJLA reserves the right to terminate the relationship with an applicant or
accredited CAB for fraudulent behavior, if the CAB intentionally provides false
information or conceals information.
5.1 Once the agreement for services is finalized PJLA will contact the applicant CAB
to confirm the scope of accreditation and details of the organization as provided
on the application. The scope of assessment will be developed upon confirmation
of the assessment. Any questions or comments derived from the development of
the scope will be submitted to the CAB for clarification. During the same time the
CAB will discuss arrangements for the assessment (assessors, dates and off-site
premises where activities of their scope are being performed as applicable), to
ensure adequate time and an adequate schedule can be developed to perform
the assessment. No Assessor will be assigned or permitted to conduct any
5.2 CABs will be provided with a readiness review checklist LF-116, which outlines
documentation to be submitted 30 days prior to the on-site assessment.
Documents should be completed to PJLA headquarters and the assessor 30
days prior to the start of the assessment. Failure to submit the required
documents may result in the cancellation of the assessment.
5.3 CABs will be required to sign all assessment confirmation forms prior to each
assessment. Postponement or cancellation of assessments obligates the CAB to
pay cancellation fees as specified in (LF-3), Agreement for Services.
6.1 Upon receipt of the requested documentation as outlined in the LF-116 readiness
review checklist, the assessor will review the content of the material to ensure
the readiness of the CAB. The lead assessor or team will complete their review
and notify the CAB if any questions arise. Nonconformities may be detected
during this review process and communicated to the CAB prior to or during the
assessment. If the nonconformities are severe, the assessor(s) will recommend
that the assessment be postponed. Any postponement of the assessment, due to
the documentation review, will be communicated to the CAB in writing.
7.1 Assessments are carried out in accordance to ISO 17011:2017 and consist of the
following:
8.1 CABs are required to submit appropriate corrective action responses for all
nonconformities with sufficient objective evidence of closure. Corrective action
responses should provide the assessment team confidence that the
nonconformity has been corrected and contained. Objective evidence for
statements or activities completed due to corrective action taken should coincide
with the nonconformity and should be clearly identifiable to the assessment team.
Failure to do so will cause the assessor to reject the corrective action, resulting in
a delay of accreditation. CABs should submit corrective action on their corrective
action form in accordance with their corrective action procedure.
8.2 CABs have 60-days from the last day of the assessment to submit corrective
action. Depending on the severity of the nonconformity, this timeline may be
adjusted, or a follow-up visit may be required to verify the effectiveness of the
corrective action. *Note some programs may require different timelines. In this
case, these will be provided to the CAB during the closing meeting* Failure to
submit corrective action on-time or sufficiently may cause the accreditation to be
voided requiring the CAB to re-apply or conduct a follow-up visit or suspension of
a current accreditation. Multiple corrective action submission reviews are strongly
discouraged and may lead to additional assessment time and cost to the CAB as
necessary.
10.1 Should the Executive Committee grant accreditation, PJLA issues a Certificate of
Accreditation. Certificates are developed based on the final scope received from
the assessment team and agreed upon with the CAB. Certificates are developed
based on the policies of PJLA and reviewed by PJLA technical program
management prior to release to the CAB. Certificates contain an initial
accreditation date, an issue date (based on the date of the executive committee
decision) and an expiration date and unique accreditation number and certificate
number. The accreditation number remains the same for the life of the CAB as
the certificate number is adjusted on an on-going basis. Revision dates are also
issued as necessary. In some cases, the issue date may be later than the
executive committee date, as long as the date is after the final approval date.
The contents of the scope of accreditation include a scope statement from the
CAB or a general scope field, based on the preference of the CAB. A supplement
is connected to each certificate that contains the items or activities the CAB is
accredited for including an indication of activities being performed on-site at
customer locations. The appropriate standard is indicated along with disclaimers
to assist with representing the entirety of the accreditation (i.e. CMC statements,
remote/corporate scheme location references (some corporate certificates may
include multiple certificate numbers (i.e. L12-006-1, L12-006-2), off-site activities
references, etc.). The PJLA symbol is provided on each certificate and the ILAC
MRA mark for which PJLA has obtained recognition for.
10.2 A draft of the approved certificate will be provided to the CAB from PJLA
headquarters prior to release. An official copy of the certificate will be provided to
the CAB via email in a non-editable format, hardcopy via mail and also posted on
the PJLA website. Additionally, each CAB will be provided with a copy of the Use
of Accreditation Claims and Symbols Procedure (SOP-3) with the necessary
artwork to promote their accreditation. Additionally, they will be informed about
the use of the ILAC MRA mark that can be used along with the PJLA symbol. All
CABs must adhere to the instructions outlined in (SOP-3) as outlined in their
agreement for services. This includes requirements for the use of the
accreditation symbols and language and the use of the ILAC Mark.
11.1 Where a CAB is operating through a number of remote locations or facilities, they
may choose to pursue accreditation of all locations under a single accreditation if
all of the following conditions exist:
11.2 On-site visits are conducted at all premises during the initial accreditation where
the above key activities are performed. Upon accreditation all sites will be
assessed on a routine basis throughout the accreditation cycle. In all cases, the
designated authoritative location will be assessed annually, and support
sites/remote facilities will be sampled throughout the accreditation cycle.
Typically, a full system assessment of all facilities identified on the scope of
accreditation is performed over a two-year period. However, depending on the
scope of activities being conducted at each location the schedule of assessments
may be extended out to a 4-year period. A sampling schedule will be developed
during the initial contract stage and modified as necessary throughout the
accreditation cycle.
12.1.6 After the initial accreditation cycle, PJLA reserves the right to amend
the frequency of on-site visits. The interval between on-site
assessments depends on the demonstrated competency of the CAB
during the past accreditation cycle. This is developed from the
recommendation of the lead assessor on previous visits, history of the
CAB in regard to complaints, nonconformity trends and system and/or
technology changes. PJLA along with the lead assessor will make the
final decision to excuse on-site surveillance visits. When on-site
surveillance visits are reduced from the CAB’s accreditation cycle,
PJLA will require the CAB to demonstrate its maintenance of their
accreditation through an off-site documentation review. This review
consists of the following:
12.2.1 In effort to ensure all CABs meet PJLA’s Proficiency Testing (PT)
Policy (PL-1). CABs are required to develop a 4-year Proficiency
Testing Plan in accordance with (PL-1). The implementation of the
plan is evaluated during on-site assessments. Any deviations from the
12.3.1 PJLA reserves the right to conduct assessments during the course of
the accreditation period when it is determined that the CAB’s system
may be or could potentially be at harm, resulting in noncompliance
with the standard. Situations such as the following may impose a
special visit:
12.3.2 If the changes do not directly affect the CAB’s scope of accreditation
results, then it may be determined that a special assessment is not
required, and the changes will be reviewed at the next assessment.
13.0 REASSESSMENT
13.1 At the end of the CAB’s accreditation cycle, PJLA conducts a complete
reassessment, like the initial accreditation assessment and its processes. Such
assessments consider the maturity of the CAB’s system and previous history
between the CAB and PJLA (i.e., suspensions, complaints and adherence to
PJLA’s policies and accreditation criteria).
13.2 CABs are required to complete a reassessment 2- years from the last full system
assessment. CABs should conduct their reassessment prior to expiration. PJLA
may grant an extension to the certificate for unforeseen circumstances.
Extensions will not be granted for any CAB that has not met their accreditation
obligations (i.e. financial arrangements, scheduling, and corrective action).
13.3 Once a renewal takes place, an Accreditation Cycle review will be completed
which includes an analysis of the CABs nonconformities and the nature of them
(major, minor, repeat, technical concerns that may give any doubt that the CAB
can perform reliable results), assessment reports, complaints, and suspensions.
This review establishes criteria for future assessments including modifications to
the current assessor due to overfamiliarity issues as well as the surveillance type
due 12 months from the renewal (i.e. on-site or documentation review). If there is
14.1 A CAB may request to expand their scope of accreditation at any time through
PJLA’s application process. Scope expansions may be conducted during any
type of routine assessment or alone. For less complex scope expansions (i.e.
request to add analytes, SOP/method using a current accredited technique) can
typically be conducted off-site via documentation review.
14.2 PJLA will assign qualified technical assessors to assess scope expansion
assessments. Assessors should conduct a full technical review of the requested
tests and any quality management system activities impacted by the expansion.
Nonconformities can be detected on scope expansion assessments and are
handled as outlined in section 8.0 of this procedure. All scope expansions are
evaluated by PJLA’s executive committee to grant or deny the extension.
15.1 Virtual remote assessments may be utilized for low risk assessment types such
as: preassessments, scope expansions, surveillance, quality management
system reviews, special request assessments related to complaints, follow up
visits or location modifications and as a temporary alternative to full system
assessments (i.e., initial accreditation assessments or reassessments) due to
unforeseen circumstances i.e. natural disasters, pandemics, etc. CABs that have
large scopes of accreditation, high sophisticated techniques, a history of
complaints or serious nonconformities may not be eligible for a virtual remote
assessment.
15.2 PJLA will utilize the LF-138 Virtual Assessment Questionnaire to evaluate each
CAB’s internal system (i.e., electronic documentation, Wi-Fi connection, use of
portable devices) to ensure they are capable to have a remote assessment
performed. CABs that cannot support a virtual remote assessment will be
required to have their assessment on-site. Assessors will follow PJLA’s Virtual
Remote Assessment Work Instruction WI- 27 to ensure assessments are
conducted successfully.
16.2.1 CAB fails to complete corrective actions during the agreed timeframe;
16.2.2 CAB persistently fails to conform to Standard and/or PJLA policies;
16.2.3 CAB, in PJLA's judgment, misuses PJLA's Accreditation Symbol,
Certificate of Accreditation, or Accreditation Language as outlined in
SOP-3;
16.2.4 CAB becomes delinquent in its financial obligations to PJLA;
16.2.5 CAB becomes subject to bankruptcy laws or makes any
arrangements or composition with its creditors; enters into liquidation,
whether compulsory or voluntary; and/or appoints, or has appointed
on its behalf, a receiver;
16.2.6 CAB is convicted of an offense tending to discredit the facility's
reputation and goodwill, and;
16.2.7 CAB commits acts that, in PJLA's sole judgment; impugn PJLA's
goodwill, valuable name and reputation.
16.2.8 CAB commits fraudulent behavior
16.2.9 CAB intentionally provides false information
16.2.10 CAB conceals information
16.3 PJLA reserves the right to publicize any actions it may take with respect to
withdrawal, cancellation, reduction or suspension of a CAB’s accreditation.
16.4 PJLA will also cancel accreditation upon the formal written request of applicant
CAB.
16.5 PJLA may take legal action for wrongful actions specified in 16.2.
17.1 The CAB or any interested party may dispute or appeal the decisions of PJLA
with respect to:
18.0 CONFIDENTIALITY
18.1 Except where required by law or statute, PJLA treats any information that comes
into its possession in the course of the accreditation of the CAB confidential.
PJLA staff, including subcontracted staff, assessors, executive committee
members and technical committee members, are required to sign confidentiality
agreements with PJLA to not disclose any information gained from a CAB or
about a CAB through PJLA except when required by law or statute. Requests
received to retrieve information from any interested party of the CAB will only be
distributed upon permission of the CAB.