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Outline about learning communication skills

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10 views4 pages

Outline

Outline about learning communication skills

Uploaded by

raufvirk862
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Course: Mastering Communication Skills

Objective:

Enhance your ability to communicate effectively in personal, professional, and public settings.

Module 1: Fundamentals of Communication

Topics:

1. What is Communication?
o Definition and types (verbal, non-verbal, written).
o The communication process (sender, message, receiver, feedback).
2. Importance of Communication Skills:
o Building relationships.
o Influencing others.
o Resolving conflicts.

Activities:

 Write a paragraph explaining communication in your own words.


 Analyze examples of good vs. poor communication.

Module 2: Verbal Communication

Topics:

1. Speaking Clearly and Confidently:


o Tone, volume, and pitch.
o Avoiding filler words (e.g., "um," "like").
2. Active Listening:
o How to listen to understand, not just respond.
o Reflecting and summarizing what others say.
3. Building Vocabulary:
o Using precise and appropriate language.

Activities:

 Record yourself speaking on a topic for 1 minute and review for clarity.
 Practice summarizing conversations with friends.
Module 3: Non-Verbal Communication

Topics:

1. Body Language:
o Importance of posture, gestures, and facial expressions.
o Open vs. closed body language.
2. Eye Contact:
o Making appropriate and confident eye contact.
3. Personal Space:
o Understanding cultural differences in proxemics.

Activities:

 Mirror practice: Observe and adjust your gestures and facial expressions.
 Role-play: Practice non-verbal cues in a mock conversation.

Module 4: Written Communication

Topics:

1. Structuring Your Message:


o Clear introductions, body, and conclusions.
o Conciseness and avoiding jargon.
2. Email and Professional Writing:
o Crafting polite and effective emails.
o Proofreading for grammar and tone.
3. Storytelling:
o Engaging the audience through structured narratives.

Activities:

 Write an email for a formal request.


 Draft a short story and share for feedback.

Module 5: Interpersonal Communication

Topics:

1. Empathy in Communication:
o Understanding others' perspectives.
o Responding thoughtfully.
2. Conflict Resolution:
o Staying calm and objective.
o Negotiation techniques.
3. Networking and Small Talk:
o Starting and maintaining conversations.
o Ending conversations politely.

Activities:

 Practice active listening in a group setting.


 Role-play conflict resolution scenarios.

Module 6: Public Speaking

Topics:

1. Preparing for a Speech:


o Researching and organizing content.
o Rehearsing effectively.
2. Engaging the Audience:
o Using anecdotes, humor, and questions.
o Handling Q&A sessions.
3. Overcoming Fear of Speaking:
o Techniques to manage anxiety.
o Visualization and breathing exercises.

Activities:

 Prepare and deliver a 2-minute speech on a topic you’re passionate about.


 Receive constructive feedback from peers.

Module 7: Advanced Communication Techniques

Topics:

1. Persuasion and Influence:


o Principles of persuasion (ethos, pathos, logos).
o Building trust and credibility.
2. Cultural Sensitivity:
o Adapting communication styles to diverse audiences.
3. Feedback Skills:
o Giving and receiving constructive feedback effectively.
Activities:

 Practice persuasive techniques in a debate.


 Role-play delivering constructive criticism.

Assessment

 Final Project: Present a 5-minute talk on a chosen subject.


 Written Test: Compose a professional email, resolve a mock conflict, and analyze body
language in a video.

Resources

 Books:
"How to Win Friends and Influence People" by Dale Carnegie.
o
"Crucial Conversations" by Kerry Patterson.
o
 Videos:
o TED Talks on communication (e.g., Amy Cuddy's "Your Body Language Shapes
Who You Are").
o YouTube tutorials on body language and public speaking.
 Courses:
o Dale Carnegie’s communication training.
o Toastmasters for public speaking practice.

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